5241 comments found.
Hi, After update to latest version theme, Arqam Lite and Instagram plugins update are not working. Showing empty.zip and file not found error. More over, the Youtube or Twitter embed option not working consistently.
Hi @tecknologics!
Thanks for using Jannah.
Kindly try now.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you. Was able to update the plugins.
what is the best featured image size that fit the theme? and what the recommended weight?
Hi @marwanki!
Thanks for your interest in Jannah.
The minimum recommended size is 780470 and WordPress will generate extra two sizes, 220150 and 390*220 to be used in different places such as mega menus, widgets, etc.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
لم استطع تفعيل القالب لدي مع انه قالب واحد فقط
لا يوجد مشاكل معي في قالب sahifa
Jannah المشكلة فقط عند تفعيل الاشتراك في قالب
Anything new being added to the theme in the upcoming update?
Will there be any discounts soon?
Hi @AbdulrahmanAbutabl!
Thanks for using Jannah.
Nothing planned for the near future.
Best Regards.
I cannot purchase the product due to inefficient payment methods.
Hi @omara47!
Thanks for using Jannah.
Kindly contact the Envato Support team. They might have a solution.
Best Regards.
Hello, I am looking to pick up another copy and was wondering if Jannah is multi-site compatible as we are looking to pick up another copy to use this for our Islamic School Program. Thanks
Hi @mmatga2me99!
Thanks for using Jannah.
Yes, you can it with WordPress MU.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I have seen magazines that have the option of audio reading in their articles. Is that possible in this theme? If not, do you have plans to incorporate it in the future? Thank you so much
Hi @alfredodacos!
Thanks for using Jannah.
You can use any “audio reading” WordPress plugin with Jannah with no issue.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello. I’m considering switching back to the Jannah theme. Does the separate mobile theme work without using AMP? I don’t want to use AMP. Thanks for your time.
Hi @AEGISAlliance!
Thanks for using Jannah.
Yes, the mobile version doesn’t use AMP.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
My blog is blocked and filtered by the regime in my country and i don’t want change of my site domain. I used the AMP version, so my readers can access my content through Google’s AMP version without the need for use vpn. I request that you add an option in the next version for the AMP settings of the template, that if we activate it, the link structure of the related content in the AMP version will be changed to an address on the Google domain. Like the structure below. post address Added after the base of Google AMP Address “https://www.google.com/amp/s/” in amp mode. Google AMP Base URL + Post Address AMP: https://www.google.com/amp/s/site.com/post-url/amp/ Thank.
Hi, i see this error in the google debug console: https://ibb.co/x3VZpr5
I fixed it, thanks anyway
Pre sale questions
1. is it possible to create custom single post templates 2. is there any option customize review box or add multi point user review
Hi @whatnew!
Thanks for your interest in Jannah.
Currently, Jannah doesn’t support both.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hello, can we use emoji and test-survey plugins?
Hi @ugrdnz!
Thanks for your interest in Jannah.
Because we build our themes very lean and to strict standards, you shouldn’t have any issues using these plugins with Jannah.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi,
My post views are not accurate. Perhaps it is with the latest update. Usually my posts would get good reach and the post view count would reflect it. But now my Jetpack stats are showing my posts are getting the same normal amount of views, but the post view count is not increasing on those posts. Is it an issue with your theme (I am using the theme’s post view counter, in the theme options section, and not Jetpack or WP) or is it a plugin I have that is preventing accurate counting of post views?
Hi @AliSalaamAntiwar!
Thanks for using Jannah.
We send you a reply to your registered remain but it Bounced
Our Post views system is very simple just increase the number of visits per page refresh and count all types of visits for all users and guests, and the number of visits might be affected by the caching plugins, CDN services, etc.
If you already use JetPack, no need to use the theme built-in views system, go to the Post Views section in the theme options page and set the Post Views Source option to JetPack.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
when i export a post from wordpress all the content that is added to the editor field is exported fine, but when i add the video to your custom field that video can only be seen on the web page but is not exported along with the content from the wordpress editor wordpress. I want to know what we should do
Hi @jhancarloshd!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
For sub categories under a category, if the parent category has a custom logo, all the sub categories should use it too, except overidden.
Hi,
Thanks for your suggestions, it is really appreciated.
The current version doesn’t support that, and We’re not working on that at the moment you can add it as a features request in our ideas repository: http://tielabs.com/members/submit-your-idea/
.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Have a nice day!
Even tho’ you set a custom logo and inverted logo(which should be used on sticky menu), it will show the custom logo but show the default inverted logo on sticky menu
I want to make the Float Left Right Ads sticky when i scroll up and down, it should not dissapear when i scroll up.
Hi @dapsalmy!
Thanks for using Jannah.
Make sure you have set a value for the “Margin Top – After scroll” option.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi,
I got news website with over 800 articles, and over 25 categories. It’s being index by Google fast and seems to growing steadily on search engine rankings. I’d like to switch to Janna theme, but i’m not sure if it’ll negatively effect my SEO completely changing the theme.
Can you advice?
Thanks
I’m not sure what the ETA is for the support, but submitted a ticket two days ago – absolutely NOTHING, no response. I asked what appears to be a simple question on how to modify a widget, nothing complicated…
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