3258 comments found.
my domain is expired i am now creating on localwp to setup then buy new domain but on localwp it says it is already used on another domain
Hi,Is this theme rtl support? Is this theme support Persian language?
Hi. Phlox theme is RTL compatible and support all languages but please note that because of the nature of Elementor-built websites, the ready-to-use demos do not convert to RTL automatically. You can start with a basic theme installation and develop your RTL website without any problems. But If you want to use our templates then you need to do it by yourself and you need to have the knowledge to do that
Regards
Hello, I’ve been waiting for 4 days for an answer and help with my license https://help.averta.org/tickets/2284340648
Hi. We have already responded to your ticket. Did you get the chance to follow up at our help center?
Thank you, following there
you are welcome
Hi, I have installed a demo, But I would like to have a header and banner section from another demo. How can I do this ? Is there any way ?
If you face any issue please contact our help center
hello, can i create a mega menu with this template?
ty regads
solved : i read in in docementation u have a mega menu ty
Hi. Great to hear that. Please feel free to contact us anytime and remember that by submitting a ticket at our help center you can directly communicate with our support agents.
Good morning,
Before buy, can you confirm that for each demo you only find on the content page:
- a homepage
- a page with a few service blocks—> no single page for a service
- a “about” page
It seems very light compared to all the design work and therefore difficult to exploit in the state so maybe I miss something?
For example in the footer of each demo there are many inspiring links but they do not refer to pages.
If this is the case, is it possible to pay for the deployment of new pages by using the design of a particular demo?
Thanks for your help Stane
Hi, Thanks for your interest, Please talk to our agent on our live chat on this page and try to explain what exactly you need, they will help you better
I need to use different logos for headers and footers. How do i achieve this and also the logo is blurry at the recommended size of 150*150px. When I upload HD logo it takes all the screen no matter what I put in the size with field under the Site Identity settings
Hi. The best thing to do for this issue is to contact us at our help center. Our support agents will investigate your website for any possible issues.
Hello, I added the ticket https://help.averta.org/tickets/2284340648 for an urgent matter and would like to confirm receipt and expected response
My friend, we replied 1 hour after your msg, please follow your ticket
Thank you, following
you are welcome
what is the difference between free and pro
Hi. Accessing to premium demos, accessing bundled plugins, unlocking many premium options to customize your website shop, magazine, pro options, priority support and etc
Quick question: can your menu be at the top and sticky?
Hi. Yes of course. you have option to enable sticky top header
This template is beautiful, but for a beginner I find it difficult to create a site that is compatible with the phone. Please take this point into consideration
https://help.averta.org/
suuport does not respond to my complaints
Looking forward to hearing from you.
Hello I need support, but I dont know how to renew the support? Here it says “averta has decided to no longer offer support for this item.” On averta help center there is no button to renew it, only the link to Themeforest. I am stuck. And I have a problem in mobile version of my website (the menu is broken).
Hi, I am so sorry for this issue, that was a mistake and we do provide support for Phlox, simply just give it another try and if you face any issue extending your support please let us know
Hi,
Does this theme have the ability to assign custom urls to different providers? Sort of like affiliate marketing. And will you have the option or admin to see how many sales you will make at the end of the month?
Hi again, we replied you to a same question 1 month ago, and I am sorry we do not support affiliate option in Phlox and if you want to use Phlox for this you need to do it by your own with a third party plugin which we do not know which one works the best
Bought the theme and the license activation does not work, I input may purchase code and then it just freezes on license activation.
Hi, please have a look at this documentation https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
If still got an issue please send us a ticket on our help center
I need to modify the social links of a header built in elementor.
Information from the documentation (https://docs.phlox.pro/article/134-setting-up-social-media) it can be modified from the theme customizer, following the path “General>Website Socials” but not I can find this option.
Hi there, Please navigate to appearance / customize . header / header templates / edit with header builder. On header builder you will see the Social Element. if that is not what you are asking please submit a ticket on our help center
HI. This theme was purchased in past. Now again when I want to use it, it says purchase code already used on any domain. Unfortunately, that domain is expired, I guess. I even cant remember what was the domain name. How can I use this ?
Hi, have a look at this link if that does not help submit a ticket on our help center https://docs.phlox.pro/article/174-transfer-license
i purchased premium themes and issues in footer with elementor, i already generate 4-5 tickets in support system but no one can help me on it. waste time and money with this theme, dont purchase theme because 0 customer support.
My friend , there is no ticket from your account on our help center. please give us the ticket numbers for those tickets that you are talking about. If there was no help on your tickets we will accept your refund request. here is our help center link https://help.averta.org/
Hey, i want to buy the theme but i need a full RTL support. I plan to install the “trend agency” demo. Is it easy to switch between the elements sides? also header and everything There’s any button that does that? how it works?
Hi, Phlox is RTL but its templates are not, so you need to make them RTL by your own
Hello,
The alert from WooCommerce enclosed within the ... appears briefly. How can I adjust this so that the duration is extended?
Thank you.
Hi, please submit a ticket on our help center
