259 comments found.
we are trying to deregister the theme on another domain but its just stays stuck on “please wait” please help.
Hello,
We have just deregistered your purchase code remotely, so you should be able to use it again.
Note that you can also deregister the theme on your own using our Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Greetings, I’m unable to register my theme after deleting the website that the theme was used on. I did not remove the purchase code for the site and now i’m unable to use the theme again. Is there anything I can do?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Hope you are doin fine. I am having troubles registering my theme. The code seems not be working i am having the page reloaded with nothing changed. I just purchased the theme yesterday. Please help
Hello,
Thank you for reaching us!
Please try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
Support
Edge Portfolio part of
Qode Interactive
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my code is said to be invalid
Hello,
Please make sure that you are entering the correct purchase code. To locate your purchase code please follow instructions from this article.
Could you please send us the screenshot of how you populated form fields so we can check? Just leave the “Purchase Code” field empty in your screenshot so it remains private.
Support
Edge Portfolio part of
Qode Interactive
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I can assure you that i followed exacly the article and got the following :
LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: Edge-Themes
Licensee: TAAGG
Item Title: Boldlab – Creative Agency Theme
Item URL: https://themeforest.net/item/boldlab-creative-agency-theme/24877761Item ID:
Item Purchase Code: ITS THIS CODE THAT I COPIED AND PASTED !!!!!!
Purchase Date: 2024-07-08 14:17:24 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty Ltd (11 119 159 741) PO Box 16122, Melbourne, VIC 8007, Australia ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
I cleared the cache and it worked ! Thanks for your help !
Support
Edge Portfolio part of
Qode Interactive
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I just got the theme. Installed. Also I got the license txt file for Slider Revolution plugin. But inside that text file I can’t fine the purchase code to activate premium version of the plugin. Help me please.
Hello,
Thank you for reaching us!
You can find more info in this article – Activating Licenses For Bundled Plugins. This also applies for Slider Revolution.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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I purchased and installed this theme a couple years back. Deleted the site shortly after. I am now trying to reuse the theme for a different project – the license code will not work unless I remove from old site – which isn’t possible from a site that was deleted.
I have tried to contact support but as support is expired – I can’t submit a ticket.
So am I left with a theme that I have paid for but can no longer use?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
There is also an option to deregister purchase code via our Help Center by following instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Is WP bakery the default page builder for this theme? and is there one click demo import for WP Bakery?
Hello,
Thank you for reaching us!
The theme is has both WPBakery and Elementor demo and once you install the theme you can choose which demo you want to import.
Support
Edge Portfolio part of
Qode Interactive
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Hello, how are you? I have an issue. I was installing my template and encountered an error, and my license appears as in use. How can I disable my license where it’s being used so I can upload my site again?
Thank you very much.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Edge Portfolio part of
Qode Interactive
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HI. I can’t import the demo. It stops at 24% How can I solve it?
Regards
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi i cannot register this on my website? it loading and showing ” please wait” please help. its frustrating
Hello,
Please try the suggestions from the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Are you updating soon? I’m looking forward buying this theme, but don’t know if it’s compatible with last version of WP, and with which php version? Will you support this theme on a long term basis?
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated. The current version of the theme should work correctly with the latest version of WordPress and PHP 8.0.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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There are no “rev.slider” files in the theme files. It is recommended to install it from “Pre-Packaged” in the plugins required for the theme. How do I install in this case?
Hello,
All of the plugins included with the theme can be installed from Appearance > Install Plugins. If you want to upload sliders manually please follow instructions from this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Grant here, on the created portfolio templates that you have said we get on your landing page mine for some reason are all broken. For one of the main selling features of this site and with having an already learning curve from this theme i would like if i could get these templates to work.
Thanks Grant
Hello,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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If I try to open a support ticket (https://themeforest.net/item/boldlab-creative-agency-theme/24877761/support), I have to choose a theme. Unfortunately a “Boldlab – Creative Agency Theme” isn’t listed. If I choose another one, my purchase code is rejected (“The purchase code is invalid”). How can I get in touch with support? Thank you, Michael
Hi there,
Thanks for writing in! You do need to select Edge profile and then Boldlab theme. We hope this helped and that you will manage since the theme is listed under the dropdown if you select the correct profile.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thank you. Ticked is send 
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am facing issues with Revolution Slider, each time I try to use it I get an ajax error. I am unable to update the images from anything because of this. Is there an update available for this please, or how do I fix this issue. I need to get this done as soon as possible
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I submitted a ticket already on your help center but I am yet to get any reply there. It is ticket id: # 235647 please.
Hi there,
We do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Support
Edge Portfolio part of
Qode Interactive
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Hi, what is your expected response time in your support center? Cos I am waiting almost 2days to get a reply now.
Hi there,
Your request has been responded today, our usual response time is within 24h but it can be prolonged a bit as we are working with limited resources due to summer vacation period.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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How do I get the accordion hover/rollover color to match the Main Color?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello! Please help with removing duplicate post title on the single post pages. I have the post title enabled at the top and want to remove the h2 post title with the “qodef-e-title entry-title”. I tried adding the relevant files to the child theme, but it wasn’t overriding.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i want to buy the theme but there is a problem with the phone and instagram text in the fullscreen showcase version ! we cant see all the text in the mobile version !
Hello,
Thank you for reaching us!
This can be adjusted by changing the text alignment to left (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do i get the latest version files.
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Import demo content stop 20% or 16% or 32%. How to import demo. Plugins activates or deactivates , not help. Clean WP content also not help. Please help how to import demo content for Element. WP 6.2.2 PHP 8.1
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi support I tried put some content in portfolio custom post type but somehow that not reflect please check this screenshot
https://i.imgur.com/6eWAON9.png vs https://i.imgur.com/wPBdkBF.pngThanks
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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