1227 comments found.
I am considering buying this Xtra theme .. re demo Architect-2 .. there is a slow spinning text circle … is this part of Xtra theme where we can customise the text?
Hi,
This is an image that you can create it by yourself.
Regards
Any idea why the current version 4.5.3 hasn’t been pushed out to at least 10 sites on 3 different hosts?
Hi,
Please send your request via our support page: https://codevz.ticksy.com so we will investigate in this case.
Regards
Submitted ticket now, thanks.
You are welcome 
Pointing out an ongoing issue. Part of this theme is not mobile responsive
Looking at your Home Renovation Demo on mobile > https://xtratheme.com/home-renovation/
On the Homepage when you scroll down a bit to the “Tab Section” (Our Home Renovation / Our Strategy / Our Location)
All of them are pushed to the right on mobile, causing some text to be cut off (it is extended right off of the screen)
This will be a big problem for website ranking as Google and Bing will not accept this.
Hi,
Thank you for your feedback, our demo has been fixed, if you have any issue please contact us via our support page here: https://codevz.ticksy.com
Regards
What is happening with this support center? Can’t sign in, it just sits there spinning, and then it will give a 503 error
Hi,
it was a temporary issue that has been fixed quickly.
Regards
Thank You
You are welcome
Hi, is there a way to close the mobile menu when an anchor link is clicked? As of now the menu stays open on an anchor click nd blocks the content. Ticket: #3419322
Hi,
Please check your ticket on our support center and follow your issue there.
Regards
Hello please make your theme WCAG compliance ate the moment it is not, you sell to europeu and USA it’s necessary or your clients are in legal risk
A simple manual keyboard manual test tells it
Hi,
Thank you for your feedback, we just sent it to our technical department, so they will work on it for further updates.
Regards
Cheers take as reference all the accessibility features like skip link improve toggle open and colapse and their names. see the following themes https://themedemos.webmandesign.eu/reykjavik/ if you get it right your theme would be the best
Thank you.
Hi,
I’m not able to edit the Slider Revolution since I’m receiving: “ajax error!!!”.
I saw a lot of people asking the same, but not the solution.
Hope you can help me.
Thank you!
Hi,
Please deactivate all of your plugins except the revolution slider then clear your cache and test it again, if you still have the same problem check your wp or server error log, it may there is a PHP error. Also, make sure you have installed the latest version of plugins.
Regards
This theme has gone from 3 for $50 to $29 each and then $39 each and now it up to $49 each!
Hi,
The price is related to our theme features and the number of our pre-built website demos, it was $29 when we had only 50 demos, now XTRA has more than 100 demos also compatible with Elementor & Bakery page builders and many more features that we added to the theme in recent years.
Regards
Hello, if the license is for one domain. How do I work on this theme on my localhost? I want to customize it first and then deploy it on the live site. How can I do this?
Hi,
Localhost is not counted when you activate the theme with your purchase code and you can use it again on your final website.
Regards
I have never used it before, so I have some questions in my mind, can you give me a demo with admin panel, I want to see how to use it. i have never used wordpress before
Hi,
First thank you for your interest in our theme, unfortunately, we do not have a demo for the admin panel but you can watch our video tutorials or read our theme documentation before buying.
Xtra Theme Documentation: https://xtratheme.com/docs/ Video Tutorials Channel: https://www.youtube.com/@xtratheme4100/videosRegards
hi
I want to change the direction of the Carousel motion in the Arabic version of the website so that it is the opposite of the Carousel motion in the design of our English language website.
An example of our English language site : https://odp.org.ly/about-us/Please see Our Team section __
An example of our site in Arabic :
https://odp.org.ly/ar/%D9%85%D9%86-%D9%86%D8%AD%D9%86/Please see ( فريق العمل ) section
THANKS
Just want to ask if it’s good for 1 website only? or I can make and use it on multiple domain name??
Hi,
Each license is for only one website, you should buy news license for each new website.
Regards
I want to set up a multi language website, Arabic and English. Can I use RTL and LTR for the same demo? If yes, is there any documentation for this? Thanks
Hello, How do i remove the css code that come with theme? I mean i have a lot of css code like: #cz_30609 or id=”cz_20811” location index:66 for example. How do i remove these css code or where can i find these?
Thanks
I’m using wp bakery by the way
Hi,
These css codes come from the elements that in the page and they are necessary for theme and elements designs.
Regards
Thanks, i got it.
You are welcome
hello could you look at PRIVATE TICKET #3398724 please?
Hi,
Sorry for this, we are experiencing a high volume of support tickets right now, and we will reply to them by their order, please be patient.
Regards
Dear sir how can i install chil theme?
My second question is how to hide the theme for security purposes?
Hi,
Please read this post in our documentation about child theme: https://xtratheme.com/docs/how-to/how-to-installing-child-theme/If you want to change the theme name and our branding, you can use our white label option but if you want to hide the theme you should use a specific plugin that we can not recommend any plugin.
This is white label documentaion: https://xtratheme.com/docs/theme-options/theme-options-white-label/Regards
Your theme is beautiful as well as your documents? Thank you very much for your support
Thanks a lot, You are welcome
Are you aware that cart fragments are no longer loading in your theme? https://prnt.sc/MnAfaNpwxGvt
Hi,
Thank you for your report, we just forwarded this issue to our technical team, so they will fix it asap.
Regards
Great! I found another issue with the latest update. The post carousel widget does not filter by category IDs correctly. It only filters correctly on single post pages. On all other page types it ignores the filters.
Hi,
Please send your website URL and login credentials via our support page here: https://codevz.ticksy.com we will check it for you.
Regards
Xtra 4.5.1 is now an available update but codeviz plugin update not available which is normally the case. Is this correct?
Hi,
It might be a temporary cache issue, please check it again.
Regards
share icons disappeared from my website , I do not know why
How do I change the logo size on mobile and tablet? nevermind there is a mobile header section for anyone wondering in the future.
Hi,
You can set the logo size for both mobile and tablet the same, but If you want to have two different logo sizes for mobile and tablet you should use custom CSS, please send your request via our support page the technical team will assist you in this case.
Regards
