623 comments found.
Hey guys, I updated the theme to version 1.2.5.1. But there is still a problem with theme display, the carousel is not working now.
Hi,
Setup responsive for Carousel widget on Tablets/Mobile Phones!
You can easily set up “Theratio Post Carousel” widget for responsive on Tablets/Mobile Phones:
1, https://prnt.sc/h22UOAY4xWpo
2, Tablets device: https://prnt.sc/eLXTkjvl-2qE
3, Mobile Phones: https://prnt.sc/Xsb62imK3MmY
Thank you!
hi, thanks for the quick reply. Unfortunately this doesn’t solve my problem. that client carousel and team carousel are not displayed since the last update.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi just wanting to give you a heads up about a bug. I tried it twice by running my website with a brand new Wordpress install but when doing the demo import from Studio Home (Home 3) it keeps infinite loading at importing sliders. It isn’t frozen but keeps downloading the slides and after a hour you have 1300 times the same slides in the revolution slider.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Where i find file with instructions for Theratio theme? How can i add other languages?
Best regards,
Hi,
Please read more our documentation online here: http://oceanthemes.net/docs/theratio/
Use the Elementor Page Builder plugin: https://elementor.com/academy/guides-and-tutorials/
Video tutorial guide: https://www.youtube.com/watch?v=L_U0iHYerzk
Thank you!
It’s on the left in the English version: https://new.bakhaty.co/
also can i use a different font in the Arabic version??
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have been facing an issue with the Slider. It is throwing an Ajax error when I’m opening it and it’s not letting me open the slider from my WordPress dashboard.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello! For the life of me I can not figure out why the mobile header is NOT sticky. Even though I have it selected. It worked fine for a month and then all of a sudden stopped working.
I have not loaded or activated any new plugins. Is there something I am missing?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I’m having a problem with the contact page when I open Elementor it looks good but when I view the page there is a problem like in the photos in the link below. Page link: https://new.bakhaty.co/contacts/ Images link: https://we.tl/t-EZ7cTzovKW
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I contact support
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can I update the theme without losing my information and projects?
Hi,
Please don’t worry, Old Data on your website will not be affected.
You can update the theme manually: Download the new theme from themeforest and upload replace with old theme on your website.
Or update the theme automatically using Envato’s plugin: https://www.envato.com/lp/market-plugin/
Thank you!
I sent you an email, but no response Now I am facing some problems with the card of the store and problems with adjusting the invoice and the header, for example when I change any word or any link in them, it causes an error in the display on the phone I also have a problem with my clients’ opinions Thank you all.
Hi,
Sorry, I couldn’t find any email sent to me. Please submit a ticket here and our developer will support for you: https://oceanthemes.ticksy.com/home/100016288/
Thank you!
Hi, i just got the Theratio theme but when i want to install a demo theme it don’t work. The download is very fast and i 3 seconds says Import completed but if i open the site nothing’s there, not even in the page tab or anywhere else. How do I fix this? Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
After your recent update – there is some problem in theme display, carousel is not working now.
Hi,
1, Please update the Theratio 1.2.5, Elementor, WordPress latest version.
2, Go to edit your every carousel element and edit them and Save change: https://prnt.sc/gTqgw11b25N0
Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, Having trouble showing all the categories under portfilio here: https://roubenm.com/portfolio/. Can you please help?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Why my website builderprohk.com has bee shut down?
Is the theme is not update or not supoort for wordpress?
Please assist and help, thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello after update some errors occurred, Theratio Client Carousel does not work. How do I go about it?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
For the portfolio pages and blog posts I cannot edit the header/footer. The header is just unutilized and there is no footer present.
How do I make it so these can get edited?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I am having trouble with the portfolio section.
1. Within the actual portfolio pages itself how do I change the slug website.com/portfolio/page – how doe I change the portfolio part to the slug I renamed the landing page to so it is correct url and not broken
2. How can I change the header within the portfolio section . I do not see an option to switch the header/footer. And the menu does not appear correct or stylized at the moment
Please let me know.
Thanks!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. I purchased your theme but the demo is not loading. Please help me. My site is http://www.ofkadekorasyon.com
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am about to purchase your theme. Are plugins included in the theme? Will I need to purchase add-ons again?
Hi,
Yes, sure all the plugins included in the theme.
Thank you for your interest in our theme!
thank you for your feedback
Great, Thanks!
