5241 comments found.
Hi, does your theme still support classic editor rather than gutenberg?
Hi @riverie!
Thanks for your interest in Jannah.
Yes, it supports both.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi the Team, why renew Support for 6 months is more expensive (44 $) than to buy a new licence with 1 year for support (56 + 17$ for 1 year of support) ?!
Hi @beladepot!
Thanks for using Jannah.
Actually, Envato decides the prices of the support renewal price, this can’t be changed by us, check this article for more info https://help.market.envato.com/hc/en-us/articles/205923460-Purchasing-Supported-and-Unsupported-Items
Best Regards.
Is it possible that you are considering the inclusion of the following features?
Text-to-Speech: This feature enables the conversion of text content into speech, allowing users to listen to the written text, making it more accessible and convenient.
Add to Bookmark: With this feature, users can save and organize their favorite content for easy access and future reference.
Category Grid view Posts on desktop and mobile.
We are excited about the potential benefits these features can bring to this theme.
???
Hi,
Thanks for the suggestions, it is really appreciated.
We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
Have a nice day!
Is there any option for infinite scroll option for related posts?
Hi @faydeekhan!
Thanks for your interest in Jannah.
No, there is no an option like that in Jannah.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, maybe a bug, if I add/edit a page, creation date is stuck to 17th Nov 2017, and slug is changed to an increment of an old slug , any ideas?
I am afraid of renewing support and dont get help, as per the comments and no replies, for the price of support I can buy a new theme
Hi @hdraye!
Thanks for using Jannah.
This is not a theme-related issue. WordPress doesn’t change the data automatically.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I just purchased a License, and when I try to import the demo on localhost, I cannot do it
Hi @hoconguyen!
Thanks for using Jannah.
KIndly make sure you have activated your license on your localhost installation.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi. Just updated , now my first image is not being featured, help please
Hi @hdraye!
Thanks for using Jannah.
You need to assign the image you want as a featured image, for old posts use this plugin https://wordpress.org/plugins/auto-post-thumbnail/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Can’t believe I purchased this theme from another site and now I cannot get suppport. Guess I’ve been scammed. Always go with Envato people. Don’t be as dumb as me! Now I have to buy it from here and migrate the whole site to the new updated template. Not going to be an interesting weekend.
Is Jannah’s Newsletter widget support MailerLite?
Hi @hindistack!
Thanks for your interest in Jannah.
No it doesn’t support MailerLite
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, I am on ver 5.4.2, and want to update to new version please, will uploading the new version be ok? or I need special instructions?
Hi @hdraye!
Thanks for using Jannah.
Just update the theme as usual.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Google AdSense are not rendering ads in the infinite scroll
Google only places ads in the first article. There are no ads in articles loaded via infinite scroll (via Jannah autoload posts plugin). Please solve this issue. Created a ticket with login link to my site. Ticket number is #TIE-61201
Hi,
I am kindly requesting to remove the FoxPush service, as it is no longer available for Web Push Notifications. Instead, please add OneSingle or any other suitable web notification service to the theme.
Thank you very much:)
Hi @farazsiyal!
Thanks for using Jannah.
Jannah is already compatible with the OneSignal, just install their WordPress plugin https://wordpress.org/plugins/onesignal-free-web-push-notifications/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello guys,
Thanks for the great work, amazing theme, I have a question though, I am using Arabic language, all was so good till I downloaded buddypress, all bouddypress functions are in english, is there any way to change the language to arabic, pls help otherwise i will have to delete it which really a shame. thanks again for the great work. I am sure the solution is easy I am just being dumm. thx
Hi @Raiddubai!
Thanks for using Jannah.
This is related to the BuddyPress itself, it is not fully translated into Arabic, check this https://translate.wordpress.org/locale/ar/default/wp-plugins/buddypress/
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I installed the theme last year on a domain. But the domain is not active now. Can I install the theme on another domain? so I will use just on one domain
Hi,
Thanks for using our theme!
You can manage your licenses and domains from here https://tielabs.com/members/licenses/ Deactivate the old domain from there and activate the License on your new domain from the theme options page.
Please note you can use each license on only one domain, check this article for more info https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation Best Regards! TieLabs
hii… if i purchase this theme … can i use this in two different websites?
Hi,
Thanks for your interest in our theme.
According to the regular license of ThemeForest, you have to purchase a regular license for each website
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationBest regards
How do I cancel the Licensee from my old domain name? Tried in the new name and I could not activate the new
The old one still has the Licensee
Hi,
Thanks for using our theme!
You can manage your licenses and domains from here https://tielabs.com/members/licenses/ Deactivate the old domain from there and activate the License on your new domain from the theme options page.
Please note you can use each license on only one domain, check this article for more info https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation Best Regards! TieLabs
Foxpush has discontinued web notifications. So would be good if you can find an alternative to integrate with Jannah for the next update…
Hi @flatsomefan!
Thanks for using Jannah.
Jannah is already compatible with OneSignal, just use their plugin https://wordpress.org/plugins/onesignal-free-web-push-notifications/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi,
How can I show the Post Page Settings to an Editor user?
Thanks
Hi @mfersaoui!
Thanks for using Jannah.
Do you mean the Jannah – Settings blow the post editor? if yes, go to the theme options page > White Label > Posts Settings section > and disable the “Only admins can manage the advanced settings in the post edit page” option.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I am experiencing a strange issue. When I insert a tag for delivering ads that should be loaded inside the head ( <head> </head>), it inexplicably loads inside the body. How can I solve this problem?
Thanks
Hi @Rico1780!
Thanks for using Jannah.
Add the code in the theme options page > General > Custom Codes > Header Code
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
please change custom content editor to Guttenberg
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