23173 comments found.
How well does it deal with audio. I am building a website for selling soundtracks. What features does it offer for music sales?
Hello, @LoopKit,
We hope this message finds you well. We would like to take this opportunity to inform you about our theme, which is built on the robust WooCommerce platform. Our theme boasts a comprehensive array of essential features, tailored to meet the diverse needs of any online store.
However, we understand that your particular requirement for soundtracks necessitates more specialized functionalities. At present, our theme does not encompass these specific features. Nevertheless, we are pleased to offer a solution to accommodate your unique needs.
We recommend exploring third-party plugins that align more precisely with your soundtrack-related demands. These plugins are designed to seamlessly integrate with WooCommerce, ensuring a smooth and enhanced experience for your customers.
Please feel free to explore the vast selection of third-party options available, and we trust you will find the perfect plugin that best aligns with your requirements.
Should you require any assistance or have any further questions, our dedicated support team is always ready to provide guidance and support throughout the process.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, i am working on portro theme for my client . i need to modify login pupop . where i will get the file of pupop ?
Hello, @alhajislam5,
Please contact us via our support system with your client theme purchase code so that we will check/verify and provide you the possible help with the theme issues.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you so much for your great support. I am so happy to built my site with your theme. I am facing a big problem. Please help me to solve this problem.
When I search a product from mobile and tab, showing date and author name in search result. Please tell me how to remove date and author name from search result. My website www.sinin.com.bd. Please see the image. https://sinin.com.bd/wp-content/uploads/2023/07/Sinin-Mobile-Search.jpgHello, @sinin,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.search-results .post-date {
display: none !important;
}
.search-results span.meta-author {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hello! With all due respect to the author, but this is just a mockery, in relation to the owner of the store – every month to update the theme of the site! On the part of the user, this is a big time investment, including fixing various errors and problems associated with the next update. I need to deal with sales, not spend time every month on your next updates … I understand that this is partly due to WordPress and Woocommerce updates – but somehow solve this problem not monthly: there is a reasonable approach to everything.
Hello, @puppeteer3D,
We hope this message finds you well. We sincerely appreciate your valuable feedback and concerns regarding the frequent theme updates and their impact on your website’s performance. We fully understand the importance of optimizing your time for business growth rather than dealing with recurrent updates, and we apologize for any inconvenience this may have caused.
Allow us to address your concerns and shed light on the rationale behind the theme updates. Our commitment to delivering a secure, efficient, and up-to-date website stems from our dedication to providing you with the best possible user experience and ensuring seamless compatibility with the latest WordPress and WooCommerce versions.
As you rightly pointed out, the latest WooCommerce update has rendered certain templates outdated, which may lead to unexpected issues and hinder the smooth functioning of your online store. To address this concern proactively, our team has diligently worked on updating the theme to align with the latest WordPress and plugin requirements.
We fully understand that implementing monthly updates can be time-consuming and potentially disruptive for your business operations. Therefore, we recommend adopting a prudent approach to ensure seamless compatibility while minimizing any disruptions to your website. By utilizing a Child Theme, you can safeguard your customizations, ensuring they remain intact even after updating the main theme.
The Child Theme approach allows you to preserve your unique website customizations while still benefiting from the latest theme enhancements and bug fixes. This way, you can maintain a competitive edge in the online marketplace without investing significant time in post-update error resolutions.
We genuinely value your business and aim to provide you with an outstanding experience that aligns with your business goals. Please do not hesitate to reach out to us with any further inquiries or if you require any assistance with the theme update or Child Theme setup.
Thank you for your understanding and trust in our services. We are committed to serving you with utmost professionalism and dedication.
Regards, P-THEMES.
Please join our Discord Lesson
Hello. How are you? I noticed that the product title in the widgets and the store page has a limit to just one line and at the end you have the ”...”. Is there a way to change that and make that the title shows 2 lines and then the three dots with CSS? Maybe counting the numbers of charaters or something?
I know that this is the CSS responsible for that:
ul.products .woocommerce-loop-product__title { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
Thanks in advance! Best regards.
Hello, @leonardopid,
You can make the title to show full length using the Custom CSS listed below, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
But its not possible to set it for 2 lines and then …, this requires extra Customization.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
By some reason when I click to the button of languajes in the banner main Porto theme is making larger and after a while returns to the standard position. Please try to do it.
https://candleartesoteric.com/thanks, Joaquín
Hello, @Joaquim_,
I hope this message finds you well. We have recently identified a language setting issue on your website, particularly affecting certain languages where the banner does not appear to be set to full width. We understand the importance of maintaining a seamless user experience across all languages, and we are committed to assisting you in resolving this matter promptly.
To address this matter, we kindly request that you consider the following two options:
You may attempt to rectify the language setting and banner width matter by editing the respective page or banner settings for the affected languages. We recommend reviewing the settings thoroughly to ensure the proper display of the banner as full width.
If you prefer to seek our direct assistance, our support team is readily available to provide you with expert guidance. To initiate this process, please share your WordPress Admin URL and login credentials with us. Rest assured that all information shared with us will be treated with utmost confidentiality.
Upon receiving your WP Admin URL and Credentials, our team will thoroughly inspect your site and perform the necessary adjustments to ensure that the banner displays correctly across all languages. We are dedicated to assisting you throughout this process and resolving any issues that may arise.
Please feel free to reach out to us via our support system to communicate your preference or to provide the requested information. Our team will promptly attend to your concerns and provide timely solutions to ensure the optimal performance of your website.
Thank you for your cooperation in resolving this matter. We look forward to providing the necessary support and ensuring your website functions seamlessly in all languages.
Regards, P-THEMES.
Please join our Discord Lesson
thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#main-menu {
width: 100% !important;
display: contents !important;
}
The result should look like this: https://postimg.cc/WhcwgP98
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
You mean I have to copy the code provided between row 82 and 83?
https://candleart.es/query777.JPGthanks
Hello, @Joaquim_,
You can paste the code on a very new line, On line no 84, then save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, You mean ”/* rtl */” should not go at the end of all ?
I added the code. In the home page when I scroll the banner is laced horizontally at all. But If I enter to we without scrolling is still visualization narrow.
thanks,
Is done. Now is showing all the horizontal banner. But when I scroll in PC the banner in black is taking more space vertically than the necessary. Can you see ?
thanks,
Hello, @Joaquim_,
No I am not able to see that behaviour on your site, please refer to this screenshot: https://postimg.cc/75ZxVzXS and if still you will face the issue, then please make a small video clip of the issue and share with us via our support system with your site WP Admin URL and Credentials so that we will directly look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
hello Porto. The banner as snap attached is more high than the usual and visually is not looking good. This happened after adding the code provided.
https://www.candleart.es/Captura7.JPGthanks,
happens when you do an scroll in any page
please is urgent the banner is not looking good
Hello, @Joaquim_,
Well, I would like to request you that please remove the provided Custom CSS code and share your site WP Admin URL and Credentials with us via our support system, so that our experts can directly look into your site and help you out in resolving your issue.
Regards, P-THEMES.
Please join our Discord Lesson
I tried to eliminate Porto Logo in banner. But a message appears “I don’t have the permissions”.
Hello, @Joaquim_,
I am sorry but without looking and debugging it on your site, I am unable to provide you the exact and proper solution for this, that is the reason I request you to please reach out to us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
-
Hi PT-Support2, changes on theme not take updates on time. Infact, it doesn’t reflect on some browsers at all. Pls help with how to fix this issues.
For example, if I change the header color, it’s doesn’t reflect at all.
Hello, @staymedia,
Let me try to explain it to you when you save any changes from theme options, it rewrites those changes to the porto-styles folder files which are responsible for the site CSS to work. So sometimes because of file permission issues, sometimes server cache issues, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under porto-styles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this makes sense now and is clear enough.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .main-menu {
display: flex;
justify-content: center;
}
Regards, P-THEMES.
Please join our Discord Lesson
I would like long product titles to be displayed in two lines and not cut off. How to do it?
Hello, @Krzysztof_T,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
I added this code to the indicated place at the end. Unfortunately, there is no difference. I meant wrapping the title of long products displayed on the category page and on the home page
Hello, @Krzysztof_T,
Ok then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Is it possible to change from one of your pre made sites/templates to another
you know the shop demos
Hello, @rog12,
If you want to change the demo, you can, there could be two situations:
1. Override the old content and duplicate some parts: You simply have to go to Porto >> Setup Wizard >> Demo Content and import the demo.
2. Remove Content first and then reimport the another demo: You need to go to Porto >> Setup Wizard >> Demo Content and click on remove content button, after completion of the removal, you can reimport the demo again.
OR you can simply use the Porto Studio functionality as well, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Please join our Discord Lesson
whats the difference for removing content first than just overriding and duplicating I still only have the demo content on there and a couple of changed images so in your opinion which would you reccomend
Hello, @rog12,
In both cases the new content and images of the demo will be imported on your site.
And we recommended the second option as it will not cause any unexpected issue on your site.
Regards, P-THEMES.
Please join our Discord Lesson
Hi! How can I hide the size guide tab on the product page? Thanks and have a good night
Hello, @fvergara88,
Size Guide is the Custom Global Tab, If you want to remove it, you simply have to remove the block slug name from PORTO >> Theme Options >> WooCommerce >> Single Product, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I need to install a demo e-commerce site to test for internal use, if I buy the theme, may I upload a demo with all content available like I see in this preview (images, product pictures etc) and customizable with WP Bakery?
PS: I’m interested in import Shop Demo 3
Hello, @grisosky,
I would like to express my gratitude for your expressed interest in Porto WordPress. We appreciate your enthusiasm and are pleased to provide you with the necessary information.
Regarding your query about importing the demo onto your test/staging site for internal use, we are delighted to confirm that the process is straightforward. When importing the demo, all associated content, including images, products, posts, and other relevant elements, will be included.
For detailed instructions on how to obtain a license for your staging/test site, I kindly direct your attention to our comprehensive theme documentation, available at the following link: [https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/]. The documentation will provide you with step-by-step guidance on how to register Porto and obtain the necessary license.
Should you require any further assistance or have additional questions, please do not hesitate to reach out to our dedicated support team. We are committed to ensuring your experience with Porto Wordpress is seamless and enjoyable.
Thank you once again for your interest in Porto Wordpress. We look forward to serving you and meeting your expectations.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, on the single product page I can only use swatches or images for the variations. How can I use drop-down menu’s as well?
Hello, @dennygoosensen,
Sorry for the inconvenience caused. In order to modify the variations display to a drop-down menu, kindly follow these steps:
Access the Dashboard.
Navigate to Porto.
Proceed to Theme Options.
Click on WooCommerce settings.
Locate the Product Swatch Mode option.
Select the "Select Box" option from the available choices.For visual guidance, you can refer to the following image: https://postimg.cc/RWFdLRm0
If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, thanks. And what if I want to use both?
Hello, @dennygoosensen,
Unfortunately, Its not possible, you can not use both at the same time, there is no such possible option for it, so we suggest you to please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, regarding in the footer, where I can find the strings to translate to other languajes? Privacy policy etc…
https://candleartesoteric.com/de/esoterik-kerzenthanks
Hello, @Joaquim_,
Please go to WPML >> String Translation >> Click the scroll to the bottom of the page and click the Translate texts in admin screens link. https://cdn.wpml.org/wp-content/uploads/2021/03/translate-texts-in-admin-screens.png
This will take you to a searchable list of admin strings. Find the Words that you want to translate and then select those words and add them to the string Translation then you will go to the WPML >> String Translation >> then find and translate them into other languages.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I can’t see the porto string to translate to other languajes, regarding, the pop up “view cart or continue” when I add something to the cart.
thanks,
Hello, @Joaquim_,
Please go to WPML >> String Translation >> Click the scroll to the bottom of the page and click the Translate texts in admin screens link. https://cdn.wpml.org/wp-content/uploads/2021/03/translate-texts-in-admin-screens.png
This will take you to a searchable list of admin strings. Find the Words that you want to translate and then select those words and add them to the string Translation then you will go to the WPML >> String Translation >> then find and translate them into other languages.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto I don’t see any string with that name: “View Cart” and/or “continue”. Can you suggest me where to find?
thanks,
Hello, @Joaquim_,
Ok then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, i can’t see the live customizer edit and not able to change the primary menu default color?
Hello, @akshaym52,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the porto-styles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under porto-styles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and clear enough.
Regards, P-THEMES.
Please join our Discord Lesson
I need some help! I reinstalled the porto theme, and choose a template, then when I try to edit in elementor, it’s seems that elementor don’t recognize the sytles css. I’ve try uninstalling the theme, deactivate the license and activate again, delete all plugins, install again the plugins theme and nothing works, could you help me?
Hello, @sherweedone,
Could you please contact us via our support system with your site WP Admin Login details and with screenshot explanation of your issue, so that our experts will look into it for you and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Good morning How to display fontawesome5 icons in categories I put the code fa…. but nothing is displayed Thank you for your help
Hello, @philltana,
If you check the description under that option properly, it is clearly written that: “Input font icon class such as “fas fa-user”. This field is used for porto product categories element when you select “Media Type” option to “Icon” to display icon instead of category thumbnail.”
Regards, P-THEMES.
Please join our Discord Lesson
I get this error when trying to save changes in Theme Options panel: “There was a problem with your action. Please try again or reload the page.”
Hello, @ebenadvertising,
Please try to use the Live Theme options Panel and check the result: https://postimg.cc/FdsQ8rYQ
Regards, P-THEMES.
Please join our Discord Lesson
I use demo 35 grocery. Images of products imported from the demo are displayed in categories as rectangles. My images added in the same resolution 1200×1200 already as squares… What should I change?
Hello, @Wodymineralne,
Would you please contact us via our support forum: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ by creating a topic and describe your issue in detail with sharing your site admin access in the private content area. So that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
Please join our Discord Lesson
