39344 comments found.
Intenté entrar con mi correo a myAvada para recuperar una cuenta del 2018 pero no me permite entrar, me pueden ayudar estoy ahorita loggeado con el nombre de usuario y contraseña.
I tried to enter myAvada with my email to recover an account from 2018 but it does not allow me to enter, can you help me I am currently logged in with the username and password.
Hello @Haro3
We have sent an email to the account associated with your username here, please check your email inbox further.
Thanks
-Ammar
Hello Ammar, I just wanted to ask if Theme fusion can offer refund on Avada theme, in case building the website or using the Avada page builder is difficult to build, or is taking too much time to learn.
Thanks !
Hi,
For refunds related queries, please see the envato guide here: https://themeforest.net/page/customer_refund_policy
Thank you. – Abbas
Hello, An old customer came back to me to update his website. I updated the Avada theme to the latest version and lots of code appeared on the site. Would you have a solution for me to remove all this code on the frontend quickly?
Hello @THR3ESTAR
There should be no issues updating Avada from an older version as far as proper update instructions have been followed which you can checkout here => https://avada.com/documentation/updating-avada-older-versions/
If you are seeing any issues still, please follow the link below to open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello again Ammar, I just wanted to ask if you could offer us a 15% discount for the Avada theme, so that we can purchase it quickly?
We’re actually working on a tight budget, and we’ll appreciate a 15% discount.
Looking to hearing back from you soon.
Hello @kokou1
As much as we would like, Individual discounts can not be offered for items sold on ThemeForest, we however suggest you to please stay in touch with us via our social media handles to know about any upcoming sale.
For updates on any upcoming offers and promotions, please following us on our various social media platforms
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thanks
-Ammar
Hi, I bought Avada back in 2016 and used the License code in a website which I don’t remember. Now I want to create a new website and use my purchase code only in new website. Please help.
Hello @ek2teen
One purchase code can only be used for single domain, if your earlier (older) domain is not active anymore you should be able to reset your license with your my.avada.com dashboard and use it again on your new domain (website) without any issues, you can learn more about how the licensing works here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you want further assistance with this query, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
How to calculate estimates whith forms? Like JetEnjine? Is there a way?
Hi
Currently Avada form does not have such a feature.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is it possible to import elements/sections from different prebuilt sites?
Hi
You can import single pages from prebuilt sites but the styling may differ. Please do read the documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, is Avada 7.11 compatible with MySQL 8? Our hosting service will upgrade in October. Thank you
Hi,
Avada will work fine on MySQL versions 5.6+ so there should be no issues
https://avada.com/documentation/requirements-for-avada/If you see issues anywhere please let us know.
Thank you. – Abbas
I built a website using Avada, and everything was fine when created it. However, in the past two days, there seems to be some issue. When I directly open the website URL: https://oyosign.com, there is an error (I’ve tried changing browsers and clearing cache). But if I login to the backend admin page first (https://oyosign.com/wp-admin) and then open the website URL, everything works fine. Can you help me solve this problem? Thank you very much.
Hello @rexma
I see you have WP 2023 theme enabled here and not Avada right now, however in order for our team to assist you we will need you to open a support ticket and provide completely details of the website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello @Ammar, thanks for your reply, due to my support period has expired, so I can’t submit new support tickets, can you give a Support Email?
Hi,
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Thank you. – Abbas
When I activate Avada the Widgets under Appearance disappear. Sidebars in Avada Options are not showing either. Something is going wrong. I have a fresh installation of everything
Hello @Nidis4
Please make sure that you have the widgets enabled from Avada > Global Options > Advanced > Features area, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I switched the recaptcha from V3 to V2 and the icon on my website prosimspinkej.cz is still showing in the right down corner. What can I do to remove it.I changed the keys in the Avada Settings for V2 keys. Does it mean that I can’t change the keys? Thank you.
Hello @Zalune
You should always be able to change the keys for your reCaptcha without any issues, however this issue will require our team to take a closer look into your website, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar, by luck I found the issue. Mailpoet has also setting for reCaptcha and the old keys stayed there.
Hello @Zalune
Glad to hear you have worked this out 
Thanks
-Ammar
Presale question, is this a SaaS?
Hello @Ladiesman001
Avada is not a SaaS, its actually a WordPress website builder which you can use to create a single domain website with 1 license.
Thanks
-Ammar
Avada’s Twitter Widget is not communicating properly with Twitter. The Avada Twitter widget will partially work only after a site viewer logs into their Twitter account.
Also: (1) The “Avada Style” widget style no longer works; (2) Twitter no longer respects the number of tweets we want displayed. Twitter is automatically displaying the last ten (10) published tweets. We only want to display three (3).
Details: https://prnt.sc/KPRHhxxazTgD
Latest: https://twittercommunity.com/t/again-list-widget-says-nothing-to-see-here-yet-if-logged-out/198782
Are you guys aware of this? What is your plan to fix items (1) and (2) above?
Thank you!
Hi,
Twitter has been making arbitrary changes to their API as of late including rate limiting etc. The link you shared has a ton of replies from regular users with similar issues. Is there an official response there from Twitter team that you can point to so we can check with our dev team about this?
Thank you. – Abbas
It appears Twitter Developers are slowly rolling out a solution, but cannot confirm.
We can only confirm that – as of yesterday – the only way to obtain Twitter feeds (Twitter and Deprecated Styles only) is to sign up or sign into a Twitter account.
In any case, it would be great if you can replicate and confirm Items (1) and (2) above. Once you do, then review the associated Avada Twitter code for compatibility with Twitter’s new code and policies.
Last, informing your customers about this issue via a temporary update to the page provided below would be extremely helpful.
https://avada.com/documentation/twitter-widget/The page update will help reduce the number of bug reports, emails, and forum comments you’re receiving.
Thank you!
Hello There
We actually recommend you to switch towards our Twitter timeline element instead of widget and it should work fine for you.
Thanks
-Ammar
Hello Ammar,
Thank you. Unfortunately, that was not the answer we were looking for.
In any case, can you provide three (3) Avada website templates (examples) that successfully use the Twitter timeline element?
Also,can the Twitter timeline element be embedded in a sidebar (beneath or above other widget elements)?
Again, thank you.
Hi there,
I don’t have a list of prebuilts with the Twitter Timeline element but I just gave it a quick shot on my local setup and it works fine. You can insert that element on a page or custom layout – as well as copy the shortcode for it and paste it within your Legacy Widget Areas and it’ll still work.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will assist further with this.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas,
Thanks, again. Got it, but your documentation does not provide the shorcode needed to make this happen. It needs to be updated.
https://avada.com/documentation/twitter-timeline-element/This is something that affects all of your customers, so sharing the code here would be nice. If we have any additional issues, we’ll definitely submit a ticket.
Hi there,
Shortcodes won’t be needed at all if you use our new Layout Builder as we don’t recommend using the old Widgets based setup. However if you’ve an old site, you can copy a shortcode for any element like so:
https://share.getcloudapp.com/mXuGD90DAnd paste it in a widget like Text/HTML widget.
Thank you. – Abbas
Geting following error on register the item.
Invalid token, the server responded with code http_request_failed.cURL error 7:
Please advice .
Hi,
What version of Avada are you trying to register on?
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
I am entering purchase code as mention on “Register Your Website”
getting following : cURL error 7:
cURL is actually a PHP Extension that you need to get enabled from your hosting provider, please ask them to check the extension and they should be able to assist you with this further.
Thanks
-Ammar
Pre Sale Question
Hello Dear from Avada; I like the demo included in your theme, and I would like to purchase it. coming from a bad experrience with some fatal or critical error faced with another theme cynic, i would like to ask if Avada is currently compatible with the latest version of php, and if the demo import is working properly.
Hi,
Yes, Avada is compatible with recent PHP versions (8.0, 8.1, 8.2).
If you do see an issue please do get in touch with our support and we’ll promptly make it right for you.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/ - Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thank you Abbas for the quick reply. Can you now ensure me that the demo import function is working properly??
It’s one of the main reason im going to pruchase Avada.
Hello @Kokou1
The prebuilt website import works all fine and good for all our demos, other than that we have an alternate method for import too for customers who are having issues due to low server limitations with prebuilt website import.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Where can I demo the prebuilt sites? Are they error free?
Hi,
You can go to our main prebuilt site and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt sites. You can also view them based on their category / type e.g. ‘corporate’ will show the business related prebuilt site → https://avada.com/prebuilt-websites/
The Prebuilts are professionally designed and should have no issues but if you do come across an oddity anywhere, please let us know and we’ll take care of it.
For importing a pre-built site with Avada on your own installation, please see our guide here: https://avada.com/documentation/how-to-import-a-prebuilt-avada-website/
Thank you. – Abbas
Hi, a presale question. Is it possible to hide a custom field if there is no value, i mean if it empty? Thanks
Hi,
Right now only the below condition types are possible for ACF Fields:
https://share.getcloudapp.com/7KuWklxJSo there isn’t an explicit option to check for ‘no value’ but you can still hide elements if one of those condition types are true or false.
Thank you. – Abbas
Can you use dynamic content color ?
Example in ACF I have a color field, it is possible that I take the color for titles from there
Hello Hall
No, You can only use the dynamic content in this case as mentioned in our document post here => https://avada.com/documentation/how-to-use-dynamic-content-options-in-avada/
However when it comes to colors, we already have our own global color setup which you can use and more about this can be read here => https://avada.com/documentation/how-to-use-the-global-color-palette-in-avada/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
A pity, I think that although Avada has it integrated, the color when we want to create several configurations with ACF falls short in terms of other constructors such as elementor
Hi,
We’re constantly expanding our support for ACF and other supported 3rd party modules so this’ll hopefully be added in a future update.
Thank you. – Abbas
Hi Team,
I updated the theme to latest version and I’m getting errors on some pages. Here are the pages. https://elcassociates.co.uk/services/ All the pages inside portfolio main page like this one. https://elcassociates.co.uk/portfolio-items/books2/Looks like there are some old widgets are not working on newer version and that’s why showing shortcake. Please check and let me know which are outdated widgets and what are alternatives we can use. Thank you.
Hello @elcassociates
Your website is behind maintenance mode so we can not check the errors that you have mentioned I am afraid, however there is no current issue with how the Avada updates work and how widgets are handled, unless you have disabled the widget from Global Options in Avada.
In any case you have a valid support with us and should be able to open a support ticket without any issues, please do that following the link below and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Every time I change something in the text, there is automatically a white space under the text
How can I solve this?
Hi,
Please see that you’re not copy pasting text from another web page or a Word doc etc as that can bring in formatting from there.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
