917 comments found.
Temayı satın aldım ve indirim. Tutoriol’da belirtildiği şekilde temayı yükledim. Fakat homepage’leri görüntüleyemiyorum. Destek olur musunuz ?
I bought the theme. I uploaded it as stated in the tutorial video. But I cannot view the homepages on the Import demo data screen. Can you help me ?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Ticket use to the address you sent, but no one has returned for hours.
Hi,
We’ll check and support for your problems as soon as possible.
Thank you!
The header have issue out of screen . Kindly open ticket help to check
Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. Small question. I want to use a logo from the theme but change the engine choice with my own name. What font you use on logo name and where can I download the logo icon ( also if possible to change colors) thanks
Hi,
We will provide you the files related to the logo, contact us by email to get the download link: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hello, how can I remove the scroll to top button? Or how can I change the position of the button?
Hi,
You can remove the scroll to top button in Appearance -> Customize -> Footer: https://prnt.sc/6L9BpW_9NZnx
Thank you!
Hello. When you plan to release new update for the theme and what planned to be updated. Thank you
Hi,
Our theme will regularly update every one to two months. Updates include adding features and fixing bugs if any, compatible with latest plugins, latest WordPress, latest PHP.
We plan to review and update in August.
Thank you!
Thank you i have another questions: where can i open tickets? support requests? here i can”t include screenshots. are you do costumization works on extra charge on the theme? if yes what is yor price? can we also discus at whatsapp?
Hi,
Please buy the renewed support and submit a ticket here: https://oceanthemes.ticksy.com/
Instructions to support renewal items: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Thank you!
Hola. Te escribí a través del formulario hace aproximadamente dos semanas. ¿Puedes ser tan amable y contestar?
Hello. I wrote to you via the form about two weeks ago. Can you be so kind and answer?
Hi,
We will check and support your problem right now, your ticket #3418731.
Thank you!
how to remove or replace the bg-header.jpg on all pages i want to give them color of the organization how to do that
Hi,
Please read this documentation: http://oceanthemes.net/docs/engitech/page-header/ and http://oceanthemes.net/docs/engitech/on-off-page-header-in-pages/
Thank you!
how to replace bg-header.jpg with Color at Background
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Problem solved with theme configurations, I cannot delete comment.
Great work, Thank you!
i have transferred my theme from Dewa.pk to Saindak.com.pk i just let you know so the Key will be with Saindak.com.pk and i will delete my dewa.pk soon as possible
Ok, no problem. Thank you for your let us know.
Hola, me estoy encontrado con un fallo en el footer. Cuando lo configuro en el movil se visualiza mal. ¿Puedes ayudarme?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I have purchased this theme. However after installing both themes( main and child) on wordpress I could not see all the templates? Please assist
Hi,
please read this guide and then import demo data for your site: http://oceanthemes.net/docs/engitech/one-click-import-demo-content/
Thank you!
Hi, just wonder if theme contain redirect rules? I liked the theme but my friend who has experience with it said it keep having a soft 404 and he can not find where to turn it off.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I need to change HOME word for breadcrumb menu (I want to rename it to ACASĂ).
Also, I want to be able to change the footer and I saw that every page has the top right buttons with FREE QUOTE and Have Any Questions (with phone number). I don’t want them to appear in my pages…
Could you help me? What should I do?
And one thing which is not good at all is when I turned off the preloader, the entire website is not loading accurate. This theme can run accurate only with preloader? What I mean with “accurate” is that without preloader, the entire site loading is like an explode, without loading smoothly, there are some big images few miliseconds, and then the site appear normally…
I hope you have an idea of my current situation. Thank you in advance!
Have a nice day!
Robert
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi . Greetings
Hope you are doing good?
I am planning to purchase this theme. However, have few questions. Can we have a quick chat/call please
regards,
Hi,
Sorry, you can leave your questions here, we will reply quickly.
Thank you!
Hi,
Whenever i try to import a demo, the header and the footer is missing. Can you please tell me how to fix this ? I can see that the header and footer is inserted properly.
Thank you
Hi,
Sorry, please check if header and footer settings are not selected. Please select it again.: http://oceanthemes.net/docs/engitech/2-header-settings/ and http://oceanthemes.net/docs/engitech/footer/
Thank you!
Hi,
Both header and footer are set properly under Appearance => Customize and also in the actual page.
What else can i check?
Thank you
Hi,
Please send your link website and wp-admin account for check: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi,
I ‘ve shared the credentials through the form as you instructed.
thank you
Hi,
The header and the footer are missing when using the WPML plugin?
Note: When you use the WPML plugin then tick choose the translation for the Header Builder and Footer Builder Custom Post Type.
WPML -> Settings -> Post Types Translation -> tick choose the Translatable (only show translated items) for Header Builder (ot_header_builders) and Footer Builder (ot_footer_builders) -> Save
https://img001.prntscr.com/file/img001/_hgCFkV_TuShnYH6sl5aXg.pngThank you!
Hi,
Thanks for the reply. I get your point. But how is it possible that the header and footer is now shown if i did not translate them yet?
Hi,
Because you set the Greek language is the primary language and all post auto set for the Greek language.
The default use of Greek language: https://img001.prntscr.com/file/img001/2yUEcQ_gS-mqthG_d_DdFQ.png
Please create a new post in the English language.
Thank you!
Não é possível baixar o tema conforme indicado pelo wordpress: Instalablle wordpress fille only. Não consigo adicionar o tema no meu wordpress.
Hi,
1, Install the theme on WordPress.com: https://wordpress.com/support/themes/uploading-setting-up-custom-themes/
2, Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
the theme i have causing menu issues for mobile version, what is the matter ? menu on mobile screen is unable to edit in proper way. and menu from other old sites started dissappearing
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there
I have purchased and downloaded the theme (2da63825-c812-4bad-8889-053f4d6a69b3 – 22 Jun 2023 REGULAR LICENSE) but it won’t load in Wordpress?
Here are the words used to describe the problem:
Upload Your Theme themeforest-YWAjjJyp-engitech-it-solutions-services-wordpress-theme.zip
Installing theme from uploaded file: themeforest-YWAjjJyp-engitech-it-solutions-services-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
Hello, I purchased your themes recently and add into my WordPress. I noticed that after activating your themes and a few days later, the WordPress Updates, Add New Plugin, and Site Health Check menus are not accessible. It shows the page not found and error 404.
Having checked a few solutions such as permission etc.. but it still has problem.
Is there any problem related with these themes?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
