2708 comments found.
is the theme compatible with PHP 8?
Hi,
Yes our theme is compatible with PHP version 8.
Thank you for your interest in our theme!
Developertool under chrome browser: I see, there is a you tube connection, which I dont want in any way. I dont use any youtube video on the homepage. How can I deactivate?
Thanks
have a screenshot to send
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, tried to install demo content, but after 30min ist still with 1%
Hi,
Please configure your servers before installing themes and importing data: Please https://oceanthemes.ticksy.com/article/15372/
Thank you!
this answer does not help. What, if I cannot configure the servers as it is not incl. the package?
Hi,
Please contact your hosting provider and ask them to assist in configuring your hosting.
The error problem comes from your hosting, not from our theme. So here is a guide to help you solve the problem.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Hello all.
I bought your theme 6th of july, here is my purchase-code: bfdfa241-2d44-4e2b-b951-c9f000c42e49
I would like to know, how to change the background color for the dark theme from #000000 to #354451
Would be enough to tell me which css files to touch and which selectors within.
Best regards!
Chris
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I know my support has expired, but when I bought the template I wanted to change the php 8.1 (it was explained in a previous ticket) and he told me that he would fix it in the next update. Now I have used update template so I can change the php but my support has expired.
I have updated the template and php 8.1 and it gives me the following error:
How could I fix this?
I have updated wordpress and plugins and php 8.1
Tengo wordpress y plugins actualizados y php 8.1
“Warning: Invalid argument supplied for foreach() in /srv/vhost/innerxxi.es/home/html/wp-content/plugins/00_redux-framework/redux-core/inc/extensions/custom_fonts/class-redux-extension-custom-fonts.php on line 769
Warning: Invalid argument supplied for foreach() in /srv/vhost/innerxxi.es/home/html/wp-content/plugins/00_redux-framework/redux-core/inc/extensions/custom_fonts/class-redux-extension-custom-fonts.php on line 783
Warning: require_once(/srv/vhost/innerxxi.es/home/html/wp-content/uploads/redux/google_fonts.json): failed to open stream: Permission denied in /srv/vhost/innerxxi.es/home/html/wp-content/plugins/00_redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622
Fatal error: require_once(): Failed opening required ’/srv/vhost/innerxxi.es/home/html/wp-content/uploads/redux/google_fonts.json’ (include_path=’.:/opt/remi/php74/root/usr/share/pear:/opt/remi/php74/root/usr/share/php:/usr/share/pear:/usr/share/php’) in /srv/vhost/innerxxi.es/home/html/wp-content/plugins/00_redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622” Thankyou very much;
Hi,
Please update the new Archi theme and new plugins, WordPress 6.2.2 and PHP 8.1
Or contact us for check: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hello, php 8.2 is out now, is this template update compatible with this version of php?
Yes, the Archi new version compatible with PHP 8.2, Thank you!
I have problem with translating the theme Two of the extensions do not have translation files and there is no file in the Lang folder (OT process – OT testimonial) Also, I can’t find some translations for some of the theme settings
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, we have what it looks like an little incompatibility issue between this template and the module “Polylang”. What happens is that whenever I install the module, the main menu automatically gets invisible (Not the whole header, just the menu). I have an idea of what is causing this.
Maybe the module automatically renames the menu hooks internally so it can me multilanguage, but your template may not detect the change so the hook breaks. Where can I switch the active menu for the header?
Been searching for a while but can’t find the correct section. Regards.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I did buy the normal theme. Then I buy again the WordPress theme, but I want the Before and After page . Now I don’t see it in WordPress
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
An update is available. But when I update this theme the following error shows. I have installed Envato Market and then I update this theme. Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Try downloading the new Archi theme and uploading it to replace the old theme on your website: https://prnt.sc/o0DAtshXPt0_
Thank you!
How to make page full width. Please help
Sorry but the link is expired. KIndly send me again.
Hi,
Sorry, the link work fine. Please check the link by Chrome browser.
Thank you!
Sorry but I don’t have this option in Page Attribute. https://bit.ly/3pwvRhM
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey, after recent update to 4.4.7, the design pf the homepage crashed/changed. The 3 boxes are no more overlapping and now half hidden under the slider. I tried to handle this with z-index but it doesnt work. How can we fix this? What was changed? Thanks, regards, Moritz
Hi,
Try clear cache for your website and server.
Thank you!
Thanks for your response. No, was not the problem. I re-established the correct hierarchy in the z-index-values. It was overridden after the update, dont know why. But all cool now.
Great work, Thank you so much!
Hello i work with Archi to a webpage
One question
How do i change the footer layout?
mean change logo,text etc
Thank you
Hi,
1, Go to Dashboard -> Appearance -> Widgets -> Footer 1, Footer 2, etc…
2, Go to Dashboard-> Archi Options -> Footer Settings: http://documentation.archiwp.com/2016/09/20/1-theme-options/
Thank you!
Hi there there is slight issue with archi garden i’ve imported a demo version of the archi site. I’ve build locally when I have uploaded file on godaddy hosting server. The opening times, our location and customer support banner is not sitting cleanly with bottom of header image. As per the site ive built locally on mac with mamp.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear All,
For a multilingual site, we use the polylang plugin, however, when translating portfolios, we are not offered the option of translating into another language. Can you send us the instructions so that we can also translate the portfolio. I would also like translation instructions for services, portfolio categories and other separated elements
Thanks in advance
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I purchased archi theme on 6/6/2023, version 4 was advertised and I ordered that. But when I downloaded it, it was version 3 that was supplied. Please, I want version 4 not 3.
Also, the documentation file is empty. It has no content.
I am not happy with the download and need the requested product to be supplied. No provision for screenshot to support my claim.
Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Guys – I have 2 problems 1. For some reason the OT Process has a glitch – I have created 4 processes and when i load the element onto the page it shows all 4 processes at once – so there is no click through. 2. The portfolio section when click on an image opens up on a white unformated screen and when selecting a category to choose on the front end it scrolls the page back to the top
any quick ideas?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I got the theme through envato elements and doesnt have a purchase code
Hi,
The theme needs to be installed on a brand-new site and free of stale data.
Please make sure you are using the latest theme and have installed all required plugins for your site.
Thank you!
Hey so I purchased the theme, installed it and it was working fine. Now all i get are 403 permission errors, and I cannot seem to figure out the issue
Hi,
Please contact with your hosting provider for fix the problems.
Thank you!
How to import demo data with the wordpress
Hi,
Please watch the video tutorial: https://www.youtube.com/watch?v=sNVRJsvEglA
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I’m trying to use the visual composer plugin that is advertised to come with the theme but it doesn’t recognize and if the OT plug ins. I can’t edit or change any of them on my template page. When I try to use WPBakery, it also doesn’t allow me to change font colors or logos.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello!
I have purchased and installed your ARCHI theme. I am using a AIO SEO and Ubersuggest. I have installed the theme to an existing webpage and I am fixing the issues caused by the previous theme. That’s all good, but I just got a notification that : 52 pages with no <title> tag, but there are done correctly. This means that the theme confuses something or some setting or configuration is missing. Do you know how to fix this?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, my header flows like below, can you suggest me some solutions?
https://ibb.co/K9XrW4q https://ibb.co/rtstHbzHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you