8649 comments found.
I’ve been testing your theme, I’m trying to put together a personalized report that contains the date and time of the beginning and end of a course on the platform… But in the database the table: “STM_LMS_USER_COURSES”, in the field “Start Time” fills in correctly, but when the student completes the course, the field “End Time” does not fill in with the completion date, it is just zeroed.
Could you explain to me why the “END TIME” field in the table is not automatically filled in?
Hello,
I kindly request that you refrain from creating duplicate comments. We have already checked and responded to your previous comment. Your understanding and cooperation are greatly appreciated.
Best regards
Hi, the Font Family drop down box is not showing under the Styling tab in Theme Options
Hello,
Font families drop-down can be reached under the Theme Options > Typography section > http://joxi.ru/5mdw39YuJn8wGr
Best regards
Yes, we tried this. The whole dropdown box is not showing.
The issue could be due to multiple factors. Please make sure that you are using the latest version of the theme and all the theme’s pre-packed plugins should be updated as well (wp-admin > appearance > install plugins). After it try to re-check the case by deactivating all of your site’s extra third-party plugins as well. If the issue is still there, please provide details and wp-admin credentials by submitting a ticket on our support site > https://support.stylemixthemes.com/tickets/new and our support managers will be able to check from your site wp-admin area
Regards
I sent you ticket No #Z53600 more than 48 hours ago, and I haven’t received your reply yet. You are too late, and this delay causes me losses.
Hi,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times. Your ticket will be checked and replied to as soon as possible
Best regards
Since the last update I cannot access several areas of the site
ERROR WordPress has a built-in feature that detects when a plugin or theme crashes your site and notifies you with this email automatically.
In this case, WordPress detected an error with your plugin: MasterStudy LMS – Online Courses, eLearning PRO.
Hello,
Thank you for the information shared. Please make sure that you updated the theme and plugins to the latest version. According to the error logs the issue comes due to the eRoom plugin, try to recheck the issue by deactivating this plugin from the wp-admin > plugins section
Regards
That, I understand it’s the eRoom, but isn’t it an integrated element of the theme?
All plugins and theme elements are up to date, I think it would need some repair in the last update
Sorry for the inconvenience caused, yes it should work without any restrictions. This case is on our developer’s roadmap at the moment and will be fixed as soon as possible
Best regards
Pre-sale question:
I’ve been testing your theme that my friend bought, I’m trying to put together a personalized report that contains the date and time of the beginning and end of a course on the platform… But in the database the table: “STM_LMS_USER_COURSES”, in the field “Start Time” fills in correctly, but when the student completes the course, the field “End Time” does not fill in with the completion date, it is just zeroed.
Could you explain to me why the “END TIME” field in the table is not automatically filled in?
Hello,
Thank you for providing us with the necessary information. I have promptly forwarded this unexpected case to our dedicated team of developers, and they have included this issue in their roadmap for investigation and resolution. Your feedback is invaluable in helping us improve our product, and we greatly appreciate the information you shared.
Rest assured, we are committed to resolving this matter as quickly as possible to ensure a seamless experience with our theme.
If you have any further questions or encounter any other issues, please don’t hesitate to reach out
Best regards
why google authenticator is not a part of the website? it’s a common think now days
Hello,
Thank you for you feedback. Currently, it needs to modify the LMS plugin scripts and include extra code lines, to integrate extra features that we are currently including for our LMS Pro Plus plugin. We recommend you write this kind of suggestion in our features request section of the Master Study LMS Pro Plus > https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We will include additional features/options according to the popularity of the requests from our dear customers
Best regards
I am getting this error : Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /home/com/#/wp-includes/functions.php on line 5413
Hello,
Please kindly make sure that your server limits are properly set and make sure that third-party extra plugins are not conflicting with the WordPress functions on your site. To check the case in detail its recommended to re-check server-error logs, as the path that you shared doesn’t relate to the theme folders
Regards
My course creation page just stopped working. Keep getting
An error occurred
Something went wrong!
Okay it is working now. It needed an upgrade so I went to installed plugins and installed it.
Hello,
Yes, after the theme update it is recommended to update the theme-related plugins as well under the wp-admin > appearance > install plugins section
Best regards
In addition to working with Mailchimp, do you work with another email marketing system? mailwizz for example (another famous system here on envato), or sendy?
I just entered the demo version of your site, and only mailchimp appears, but I need to use other systems
Hi,
Unfortunately, our theme can be used only with the Mailchimp at the moment. We are not able to suggest any other mailing-related third-party plugin at the moment.
Let me know if you will have additional pre-sale questions
Best regards
Can you Check my ticket https://support.stylemixthemes.com/tickets/110524 it’s small issue and urgent
Hi,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Hello, I have few question before purchasing, we want to migrate our site from wplms to this theme.
1. Does masterstudy has dropdown questions type? 2. And does bakery and elementor works to create units, assgiments and quizzes in the course manager?
thank you.
Hello,
1. There is no such kind of question type, in LMS we have single-choice, multi-choice, true/false, item match, image match, keywords, fill the gap types > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/questions
2. Bakery and Elementor page builders can be used only for editing single posts and pages, they couldn’t be used for courses to create/edit courses by default. We have our own Course Builder plugin, for more > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-course-builder
Best regards
Hello I am interested in purchasing the plugin, is it possible to remove items like Enrolled student, Announcements, and reviews from the course section?
Hello,
Such kind of changes can be done with the help of additional custom CSS. You can use your custom CSS under the wp-admin > appearance > customize > CSS section directly
Regards
Please, you can verify,the new fuction Pay_order link, is correct? because i try but the theme is conflic with that opcion..
Hello,
There is no such kind of function in the theme by default. It needs to modify the LMS plugin scripts and include extra code lines, to integrate extra features that we are currently including for our LMS Pro Plus plugin. We recommend you write this kind of suggestion in our features request section of the Master Study LMS Pro Plus > https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We will include additional features/options according to the popularity of the requests from our dear customers
Regards
That suggestion system that you have, you never take it into account, my friend, I am really disappointed in the support that they supposedly would give me for a few months and they never solved anything for me, now they beat me and they ask me to pay more, they never helped me, And now, by the way, they have a problem with the code of their visual editor, it doesn’t load, it conflicts, I wonder how I can simply not use the visual editor, for the lessons and courses? Or did they also forget to put a button to deactivate it? and they will charge 500 dollars to put it up! They have a HORRIBLE support!
Have you payed for customizations? We never make such kind of changes from our support site. If you made customizations, note that we are completely separate departments
Regards
Hello, is it possible for preview lessons (i.e. public / without registration) to be indexed in search engines (Google)?
Hello,
Our theme is SEO friendly by default. To enroll free courses students/users should be registered or logged in to the site
Let me know if you will have additional presales
Regards
Hello, pre-purchase question: my client organizes courses with more than one teacher. Will users be able to get a certificate in which more than one teacher is indicated? Approximately the lecturers for each course are 3 / 4 Thank you
Hello,
In the certificate by default there could be set only one instructor and co-instructor. As an option, you can add text element in the course builder and set additional instructors in the text element > http://joxi.ru/LmGZ0WetZvjlpr
Let me know if you will have additional pre-sale questions, I will be glad to assist you
Best regards
Hi, I am currently facing a huge problem with your theme.
After installing it afresh and setting up everything, I now face the issue of the plugin automatically uninstalling itself.
When install it, it will still uninstall by itself.
See the attached linked image for more details:
ERROR: https://intechiti.com/wp-content/uploads/error_in_page.png
NO AUTO UPDATE: https://intechiti.com/wp-content/uploads/aut_update_not_working.png
Please, what could be the cause of this issue with my website.
Regards
Hello,
This particular issue seems to be unique to your site and may be influenced by multiple factors. To troubleshoot and address the issue, I suggest following these steps:
Activate the default parent theme and ensure it is updated to the latest version. This will help determine if the issue is related to your current theme.
Verify that third-party plugins are not causing any conflicts by deactivating them temporarily. This can be done by disabling all plugins and then reactivating them one by one to identify any potential conflicts.
Check the “wp-admin > appearance > install plugins” section to ensure that all necessary plugins are installed and up to date. This step ensures that you have all the required components for the theme to function properly.
Additionally, ensure that you are using the latest version of the LMS free plugin, which can be downloaded from the WordPress.org repository > https://downloads.wordpress.org/plugin/masterstudy-lms-learning-management-system.3.0.13.zip
Best regards
Is it possible, not to list the cost (price) involved.
Prices don’t show and it’s not free. You send an invoice, and Admin approve the training manually, after payments.
Hello,
In this case, you can try to use subscriptions with plans with the help of the Paid Membership Pro, where students can enroll in courses based on their purchased plans. For more details, please check the following > https://docs.stylemixthemes.com/masterstudy-lms/additional-features/membership-system
Let me know if you will have additional pre-sale questions, I will be glad to assist you
Best regards
Hi Stylemix I have some questions 1. Does zoom need a separated subscription or can it be used for free and if it is a subscription, is it an individual or a commercial subscription? And can more than one interview be used at a time? And can I use another meeting program like google meets instead of zoom ?
2. Can students download scientific materials (videos, files, etc.) or can this be controlled by allowing or not allowing them? (Informatics Security)
3. Is it possible to display ads (for what is new about the site, not commercial ads) on the site or articles (a part is customised for the new and appears daily)? And can popups be added?
4. Ways of payment and refund for users can controlled by the Admin ?
Hello,
1. You can still use default free Zoom account to create Zoom Meeting > https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-zoom-video-conferencing#zoomvideoconferencing-howtoaddmeetings. If there are many instructors and there is a possibility of having conferences at the same time, you need to purchase a premium Zoom plan with a bigger number of hosts: https://zoom.us/pricing. The Google Meet is integrated recently to our separate LMS Pro PLUS plugin that can be purchased separately from here > https://stylemixthemes.com/wordpress-lms-plugin/pricing/. The LMS Pro Plus plugin includes additional features like Email Rebranding, and all the new options and features will be included in the LMS Pro Plus plugin in the future. While the MasterStudy theme includes only the LMS Pro plugin and includes ready demo layouts and some additional plugins, it doesn’t include additional of the LMS Pro Plus plugin, as the LMS Pro Plus plugin can be purchased separately. The MasterStudy theme doesn’t come with the LMS Pro Plus plugin by default.
2. Instructors can upload courses materials inside courses, so students will be able to download and use them. For more > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/course-and-lesson-materials
3. Unfortunately, there is no such kind of ads features in the theme by default. All the available and existing features you can check from our live demo previews and from the theme documentation > https://docs.stylemixthemes.com/masterstudy-theme-documentation/
4. There are four payment methods in the LMS by default. While if those won’t satisfy your personal requirments, you can use another payment method, you can simply activate the Woocommerce checkout (LMS settings > general > enable Woocommerce checkout), there won’t be any restrictions with the LMS platform if your wanted payment method supports the Woocommerce plugin. Here below you can find more about the Woocommerce payments > https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration#woocommerce-payments
Regards
Thank you so much. last question: What do you recommend to us from the sites that host the videos ? and is this the best way to host videos ?
It is up to you, for me for example it will be easy to have my videos on YouTube or Vimeo and use them in my lessons as embedded video links
Regards
why did not you answered tickets?
Hi,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
1- when i try to create a new course the screen goes blank. after several attempts in the wp-admin. I get a message that something went wrong and that I have to use the old course builder. It only works there, not with the new course builder. how do i solve this?. 2- When I am building a course and I leave in draft. what are the steps to edit the course later without entering the wp-admin, in the past, on the instructor section appeared his courses to edit, now it no longer appears. how do i solve this?
Hello,
1. Please update the theme and pre-packed LMS plugins to the latest version and recheck the case by clearing your browser cache > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy
2. When instructor adds a course, the status of the course will be as draft, if instructor will press the draft button you will be able to publish the course > http://joxi.ru/Q2KOBZYugM4bg2 this course will be available only for the instructor and it can be edited and published at any time from the instructor profile page > http://joxi.ru/8AnZ9lotKwj1XA
Best regards
