43 comments found.
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How can we help you? Thanks
I did something wrong but now it’s ok, it’s resolved
Ohh great. If you will face any issues try to create tickets. We will try to help you. thanks
How can I change the logo on tablet and phone?
Site is crashing unless I deactivate RS Addons plugin. I have tried installing latest version theme. Still it doesn’t work. Please provide solution.
Download latest themeforest package and try to use install latest version theme and also rsaddons plugin. Thanks
wp-bakery please update version
Coming week we will update theme. Thanks for your patience.
Hello, i have recently noticed that the hamburger menu does not appear in mobile view on my home page until i start to scroll & then it appears with the sticky menu. The YouTube video also no longer plays in mobile view & text seems ot go off the page. Do i need a Planteo update? could this be the latest WooCommerce & WordPress? www.diybattlerobots.co.uk thank you
Can you try to create support ticket to
https://rstheme.com/supportThank you, I have raised a support ticket
Your support expired can you try to renew your support? Thanks
Hi, just renewed, thanks
Okay thanks
When we put a youtube link on the home page, it gives an error and does not run. Can you help me?
Try to create support ticket from following link:
https://rstheme.com/support/Is there an Instagram Feed in the design?
Try to create support ticket from following link:
https://rstheme.com/support/Hello, I bought the theme and imported the elementor demo. But on mobile, the three-line menu does not appear at the top. https://prnt.sc/Se83QdByq0Ak – www.seferihisarbahceleri.com
Share your website admin access I Will try to check it for you. Share access through following link:
https://themeforest.net/item/gardenio-gardening-and-landscaping-wordpress-theme/25232763/supportI sent the site access information.
We are checking it and after fixing we will update you. Thanks
the theme is not working for me, it says “The link you followed has expired. Please try again.”
This is server related error. Your server have low PHP settings. That’s why saying that – “The link you followed has expired. Please try again.” According to our theme requirement please try to update following setting so that everything will be work fine.
Please try to update following setting of your server:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 1000
PHP Post_max_size = 54M
PHP upload_max_filesize = 128M
PHP max_file_uploads = 1000I have done it like you said but I am still getting the same error, is there something else i should do?
Can you contact your hosting? Hoping they will solve this issue. Thanks
I am using Digital Ocean!
No issues with hosting – just asked about your issues. They will help you. Thanks
Despite following all the steps that were advised, I am still encountering issues with the theme. My website is currently running on the latest version of WordPress, version 6.2, and I am uncertain if the theme is compatible with this version. Can you confirm if the theme is compatible with the latest version of WordPress? what else can i do ?
Hi I finally managed to make it work. thank you for your support.
How could you able to install ?? Can you try to share it? Thanks
how to hide the archive title section and the breadcrumbs in all pages?
Share your website admin access – our support team will look it for you. Thanks
Is there any support ?! I’ve mailed about 2 weeks ago and 0 response!
I didn’t receive any email sir. We always try to reply within 24hrs – as quick as possible. Can you try to send your issues again?
https://themeforest.net/item/gardenio-gardening-and-landscaping-wordpress-theme/25232763/supporti write 2nd message
I got your message – try to send admin access also. Thanks
i’ve sent details, did you receive it ?
My team checking – your website – you will get update soon. Thanks
Hi there,
great theme but I got one issue. I can’t make changes (color changes) for the header part. They will be not saved. Can you help me plz ? thanks
You have to change from our theme options – Planteo Options -> Styles -> Main Menu
this doesn’t work at all – it seems nothing happens. Cleared cache etc. etc. but changes not saved 
Share your website admin access and url:
https://themeforest.net/item/gardenio-gardening-and-landscaping-wordpress-theme/25232763/supportI am having issues with the header across mobile tablet and desktop. I emailed and gave access but have not received help.
In my morning I will check and will reply you. Thanks
Thank you!
Welcome
Thank you for your help! Looks great
If you will like my support please try to give 5 star rating and good comments. Thanks
please, update theme and plugins
Okay Monday we will update it. Happy weekend.
Just came 2 demos to import, where’s the 8 demos?
Ohh these 2 demos are for page builder – one for Elementor and another one for WPBakery Page Builder. Under each demo have 08 demo homepages (04 multipage + 04 Onepage) . Try to install anyone page builder which one you preferred. I think you will get it now. Thanks
Oh, ok! Thank you for your fast answer.
Why didn’t the header and foot appear?
Did you import demo data manually?
No..
how do I do that?
Try to send your site admin access to support@rstheme.com so that our support team will lookbit for you. Within 24!hours team will help you. Thanks
Dopo aver attivato One Click Demo Import non riesco a trovarlo su Aspetto e quindi non posso importare i demo
using this link https://themeforest.net/user/rs-theme#contact you can share your site details so we can check your issues. Thanks
Hello, how do I change the portfolio part of the slug please? i wish for this to say robots…https://www.teamexhilarator.co.uk/portfolio/exhilarant/
Also is it possible to change the portfolio titles, i.e. client, location, surface area, gardener etc? thank you
For portfolio slug change go Planteo Option then Portfolio Section where you can adjust slug http://prntscr.com/1qs44qr . After change slug you should save your permalink again. For titles changes you can use child theme. Then copy single portfolio and change those language text. Thanks
Hello, I have changed the slug, which shows in the title, however it remains as portfolio in the URL. How do i add a copy of the single portfolio to the child theme please?
Send your site admin access so that we can help you. Thanks
Thank you, i have sent an email to you.
Now your url is okay?
hi are the theme supports fully rtl and woocommerce?
Yes, It’s support fully RTL. Thanks
Hi there, there is no logo appearing in mobile. I have emailed and put it in the contact form, but no response.
We will back to you after some hour
Trying to contact support team…Got no answer…
I already you into your email. Please send your site admin access so that i can fix the issue for you. Thanks
Didnt get any support,gave all the details necessary!
Last one week had holiday here sir. We will check soon and update you via mail. Really sorry for late. Thanks
Looking forward…really hope for your support, as I Iiked this theme and would like to use for my landscaping. Regards, Valentina!
Sir sorry to say we don’t get mail form you or we missed it. Can you please send all details here https://themeforest.net/user/rs-theme#contact
My last email was sent today to support.ie@gmail.com from greenyard.ie@gmail.com
Please send mail subject.
Please repair your theme!!!!!!!!Your plugins are incompatible! Got a white screen on my wordpress when trying to activate both of them plugins rs addons and wp bakery page builder!
Did you use latest theme. If you use latest theme, then delete rsaddon plugin and again install it from admin notice. Thanks
Yes,I use the latest version of your theme. Have tryed all the possible ways installing the plugins. From the admin notice was my first attempt!
I told you again do install it form admin notice after delete it. Thanks
An error occurred while installing Rs Addons: The plugin does not have a valid header..
Did you get my email?
Yes let me check wait please
Help, they have not answered my email and we have some doubts
Can you send your query via support@rstheme.com – there was a problem with our hosting for getting emails from envato. So please send again to support@rstheme.com
