206 comments found.
Hello,
Is the feature called “Changelogs Timeline” available in your theme?
Screenshot: https://prnt.sc/OITo78YEs4g1
Hi,
Thank you for reaching out. I’d like to inform you that the feature you inquired about, “Changelogs Timeline,” is not available in this theme. However, it is a feature offered in our other theme, “Docy” If you are interested in incorporating this feature into your project, we recommend considering the “Docy” theme.
Hello,
Thank you. Yeah, I’m going to ask this question in my next comment. Thanks for addressing this topic.
I’ve been researching and comparing documentation and support forum themes for the last few days. I noticed that your Docly theme and the Docy theme are surprisingly about 90% similar, even though they have different authors!
Out of curiosity and interest, I would like to know why this is the case. Could you please explain it to me?
(Since these themes are almost identical, that’s why I’m considering purchasing yours instead of Docy, mainly because of the pricing. Docly is priced at $89, which I find to be quite expensive than yours $59.
See the different between docy vs docly-
https://spider-themes.net/docy-vs-docly/Thanks
Can you provide full of video instruction Please … Is there any deal to buy your template ? is there any student discount as well ? Thank you..
Hi
Right now, We do not have any discounts available for this product. However, I can provide you with a full video instruction and Documentation guide to help you get the most out of our template. -see the link below.
https://www.youtube.com/watch?v=rh4KAozQ7Rs&list=PLOvD0JgcgsQyAVGBQ9XCilR2m_keSP9iv https://docs.creativegigstf.com/article/docly-wordpress-theme-documentation/the demo is down… none of the demos links work..404 error
Rest assured, our team is fully committed to resolving this matter. To provide you with the most efficient support, I kindly request that you contact us via email at tf.creativegigs@gmail.com . Our dedicated team is ready to assist you promptly and address any technical concerns you may have.
When I bought the theme, I thought it was suitable for my business, but it is not completely suitable, so I want to return it, I cannot use the theme. Can you help with the return?
I want a refund. Thanks.
We can’t run the theme with php 8.0, what should we do?
Contact in our Email. our team ready to help you
Hello, there are parts of the theme that are not allowed translation, for example (https://prnt.sc/DP7oh85_0rms) or (https://prnt.sc/OBQRfo55zDzC) or (https://prnt.sc/ShQga2yE2Kml), the translation is being done with the Loco Translate plugin
Your screenshot didn’t show in the link.
Sorry, it was an error in the application. I’ll share them again https://prnt.sc/8J_Q8glFrv8q https://prnt.sc/H0zO8iIQkd7e https://prnt.sc/6tcgNQVibhM3 https://prnt.sc/mhZX6qtBPNak
Hello together. We/I am are/a very happy user of Docly for a few years now. Is there an option to display our manual with more than one language? I know there is the option to translate the theme (https://docs.creativegigstf.com/article/docly-wordpress-theme-documentation/tips/language-translations/). But what we need is a translation of our entire documentation.
Regarding the translation of your entire documentation, I recommend utilizing Loco Translator.
Thank you, Sajjad. I’ll figure it out soon.
support ticket available ?
Yes, our email support is always available. Thank you
Hi, Syntax highlighter works?
Yes, it’s work.
Hi
Please update the newest version of Advanced Custom Fields pro.
Thanks
Please follow this doc to update ACF Pro.
Thanks
Hi there. weve had an issue where our elementor builder doesnt want to work with Docly core after update. Ive sent a message via profile but have no feedback yet.
We received your email but it appears you haven’t purchased our theme Docly yet. If you have bought it, then mail us from that profile then you will get our support immediately. Thank you.
Hello,
Is it possible to restrict some KB articles to specific users roles ? Thanks,
This is not a theme feature. Actually, this feature is available in the EazyDocs Pro plugin. You can learn more about the EazyDocs User Role Management feature here: https://spider-themes.net/eazydocs/features/user-role-management/. Let us know if you have any further query regarding the feature. Thank you.
Hello, does the theme support the latest Wordpress 6.1.1? Thank you.
Yes, Docly works fine with the latest version of WordPress without any issues. Thank you.
Hello, Is there an option to hide some articles for specific users ??
Yes, you can hide some articles for specific users using the EazyDocs Bulk Visibility Feature.
Hi, we’re considering to buy this theme but have some question. Can I have different left sidebars for different pages? Such that I have different products, and each product has its own knowledge base. Is this possible without any paid plugin?
We are extremely sorry for the late reply. Thank you for considering our theme for your website. Regarding your question, the Docly theme does not support different sidebars for different pages.
Rather, you can get this feature in our plugin EazyDocs Pro plan. You can watch here how it works.
Get the plugin from here . Note that, you can build your knowledge base website with any theme using EazyDocs. But we recommend the best-integrated themes Docy or Docly.
Thanks
theme not developed anymore? The functions in the theme can not be used, the interface is broken.
I can’t add a new doc because every time I get a 404 Not Found message
Do you guys do that to get customers to buy the Docy theme? Please let me know if your Docly is still active so I can buy your Docy.
Yes there is no issue with our Docly theme that requires you to move the theme. If you have any problem, please contact our support and we will try to provide appropriate solution. Thank you
Hola, el sitio se rompe cuando se instala la ultima actualizacion del theme. de wordpress me pasan lo siguiente:
Fatal error: Uncaught Error: Attempt to modify property “response” on bool in /srv/htdocs/wp-content/themes/docly/inc/classes/Docly_update_checker.php:181 Stack trace: #0 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(310): ThemeUpdateChecker->injectUpdate(false) #1 /wordpress/core/6.1.1/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array) #2 /wordpress/core/6.1.1/wp-includes/option.php(1986): apply_filters(‘site_transient_…’, false, ‘update_themes’) #3 /wordpress/core/6.1.1/wp-includes/update.php(911): get_site_transient(‘update_themes’) #4 /wordpress/plugins/jetpack/11.8-a.7/class.jetpack.php(1542): wp_get_update_data() #5 [internal function]: Jetpack::get_updates() #6 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/modules/class-callables.php(235): call_user_func(Array) #7 [internal function]: Automattic\Jetpack\Sync\Modules\Callables->get_callable(Array) #8 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/modules/class-callables.php(218): array_map(Array, Array) #9 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/modules/class-callables.php(460): Automattic\Jetpack\Sync\Modules\Callables->get_all_callables() #10 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(308): Automattic\Jetpack\Sync\Modules\Callables->maybe_sync_callables(’’) #11 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #12 /wordpress/core/6.1.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #13 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(550): do_action(‘jetpack_sync_be…’) #14 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(444): Automattic\Jetpack\Sync\Sender->do_sync_for_queue(Object(Automattic\Jetpack\Sync\Queue)) #15 /wordpress/plugins/jetpack/11.8-a.7/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(341): Automattic\Jetpack\Sync\Sender->do_sync_and_set_delays(Object(Automattic\Jetpack\Sync\Queue)) #16 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(308): Automattic\Jetpack\Sync\Sender->do_sync(’’) #17 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #18 /wordpress/core/6.1.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #19 /wordpress/core/6.1.1/wp-includes/load.php(1124): do_action(‘shutdown’) #20 [internal function]: shutdown_action_hook() #21 {main} thrown in /srv/htdocs/wp-content/themes/docly/inc/classes/Docly_update_checker.php on line 181
Please send message through our Envato profile to get support with the issue.
Thanks
Hola, ya mande mail pero sigo sin recir una solucion al problema
Hola, cuando intento editar en weDocs con Elementor no me deja, que puede ser ?
Hi,
We’ve replaced weDocs with the EazyDocs documentation builder plugin. From version 2.0.0 you can’t use weDocs anymore with Docly. Know more about the big update 2.0.0 here https://helpdesk.spider-themes.net/docly-2-0-0-released-introduced-you-the-eazydocs-update-guide/
Thanks
I have purchased the theme a year ago, and now I try to reinstall with the purchased code, but it say “Purchase Code Invalid”, what should I do?
And when I click on the documentation, it just
Sorry, this page doesn’t exist. Please check the URL or go back a page. 404 Error. Page Not Found.
Hi,
We’ve moved the Documentation here https://docs.creativegigstf.com/article/docly-wordpress-theme-documentation/
Thanks
Hey, I was curious if there was any REST API support for the EazyDocs posts/pages. If yes, then can you please provide an API reference document?
Is there a way to add one article in multiple sections by tagging with tags and without duplicating articles in different sections.
Hi,
We’re extremely sorry for the late reply. And sorry to say that the Rest API isn’t supported in the Docly theme. But you can do it yourself or hire us to do that job.
And yes, you can assign articles with tags to add one article in multiple tags.
Thanks
