206 comments found.
Hi there,
I tried to install the plugin, but I got an error.
Unpacking the package… Installing the plugin… The package could not be installed. No valid plugins were found. Plugin installation failed.
Do you have any idea why?
Thanks
Please contact our support team and let them know which plugin failed to install. They’ll be able to assist you as soon as they receive your request.
Hi,
Is it possible to have role based access.
1. Who can create documentation (Admin Role) 2. Who can modify/edit (Admin Role) 3. Who can view will have 2 roles (Internal/External)
Documentation like coding etc will only be available for internal user role and configuration will be available to all (internal and external).
Is there way to configure this ?
Hi, thanks for your query. In the Docly theme and EazyDocs free version, role-based access is not available. However, the EazyDocs Pro plugin includes a user role feature – you can check the overview here: https://youtu.be/MdXXneJTMaE?si=-zM3JMt9XynJ0yXy
If the Pro version doesn’t fully cover your needs, we also offer custom service to implement your specific requirements.
Is there any layout option for lateral navigation? I would like to work with a layout where the navegation links are in a sidebar, similar to a table of contents instead of a navegation primary on a header.
Hello,
Thanks for your question!
Unfortunately, the theme doesn’t currently support a layout with lateral (sidebar) navigation like a table of contents. However, we do offer freelance services and would be happy to create this feature for you as a custom implementation.
If you’re interested, feel free to reach out to us at spiderthemes247@gmail.com, and we can discuss the details further.
Hi there, I have already download all demo import. But I don’t know how to create front page like your live preview
Hi there,
Thanks for reaching out! After importing the demo, you need to set the front page manually. Please go to WordPress Dashboard > Settings > Reading and set your homepage.
If you need further assistance, feel free to email us, and our support team will be happy to help you.
Best regards!
I would like to contact you about the web development of your remarkable Docs project. I noticed that you are currently using WordPress to manage your project, and I would like to discuss with you the possibility of considering a migration to a framework like Laravel.
Best wishes to you
Please feel free to contact us at spiderthemes247@gmail.com with detailed information about your proposal, including your ideas, approach, and any relevant experience.
hello, presale question, I want to make documentations for many products, each product have different sections , I can handle by custom post types, is it supported to add custom menu for each post type ?
Thank you for your pre-sale question!
Yes, you can absolutely create documentation for multiple products, each with its own sections. There is a dedicated dashboard where you can manage your documentation effectively. https://prnt.sc/YSXmNxQ-QpEa
For a visual reference, please see this screenshot: https://prnt.sc/3YtonhsbhhFd Additionally, you can visit this page at this link: https://helpdesk.spider-themes.net/documentation
Hi,
EazyDocsplugin is missing. I cant create knowledge base article.
please see screenshot below.
https://prnt.sc/1jfYlKHOpwKy https://prnt.sc/IfTms6pV4EUWThanks
Hi,
To resolve the issue, please install and activate the EazyDocs plugin from your WordPress dashboard: 1. Go to Plugins > Add New. 2. Search for “EazyDocs”. 3. Click ‘Install’ and then ‘Activate’.
Additionally, our support team has already replied to your query via your support email. Kindly check your inbox for further assistance.
Thanks!
hello. Pre-sale questions – 1. Can i fill out custom fields and when click “save” to download this filled document as a pdf file for example? Or if i install similar plugins to do that, will they be compatible with the theme? 2. Can i upload documents? 3. Can i create custom fields in the profile? 4. Can the theme work with Profile builder plugin and ACF?
Thank you!
Thank you for reaching out with your questions!
1. Yes, you can create custom fields. While our theme doesn’t provide this feature directly, you can use a third-party plugin or custom meta boxes in a child theme to achieve this functionality.
2. Document uploads are supported.
3. You can indeed create custom fields in profiles as needed.
4. Our theme is compatible with popular plugins like Profile Builder and ACF, so you should have no issues integrating these. if you encounter any issue our support team are ready to help you.
If you have more questions, feel free to ask!
Hi there, I have already download all demo import. But I don’t know how to create front page like your live preview
https://wordpress-theme.spider-themes.net/docly/?_gl=1%2Affzvz%2A_ga%2AMTU1MTgzMTc4NS4xNzI2MTQ1NTkw%2A_ga_LJ65V2ZDSY%2AMTcyNjE5MDc1MS4zLjEuMTcyNjE5MDc4OS4wLjAuMA..I want detail information about how to setting front page like your live preview
https://wordpress-theme.spider-themes.net/docly/?_gl=1%2Affzvz%2A_ga%2AMTU1MTgzMTc4NS4xNzI2MTQ1NTkw%2A_ga_LJ65V2ZDSY%2AMTcyNjE5MDc1MS4zLjEuMTcyNjE5MDc4OS4wLjAuMA..I already see your tutorial, but I don’t have how to setting my front page like your live preview
Info Page Name or Post Name like your live preview. If I don’t have Page or Post how to download it?
I also send ticket on your ticketing
https://themeforest.net/user/creativegigsTo set a page as your homepage like our live preview
1. Log in to your WordPress dashboard. 2. Go to Settings > Reading. 3. Select “A static page” and choose the Home Cool page from the “Homepage” dropdown. 4. Click “Save Changes.” see the screenshot: https://prnt.sc/2IHC5u39_iu8
We have not yet received your support ticket. You may reach out to us directly at spiderthemes247@gmail.com, and our support team will be happy to assist you.
Thanks.
Thanks for your response. But in my Homepage we don’t have the Home Cool which is your procedure I already done
I switch to send your email address spiderthemes247@gmail.com
Thanks for your support. Nice support
Thank you for your kind words! We always strive to ensure our users are fully satisfied. If you have any other questions or need further assistance, please don’t hesitate to reach out.
Thanks again!
How can I translate header content from theme setting? Logo, Action button, and Search banner!! They are untranslatable.
Hi,
The header content, including the action button, search banner, is designed and developed to be translatable. Please try searching for the relevant strings in the translation plugin you are using. If you continue to experience any issues, please don’t hesitate to contact our support team for further assistance.
I contacted support 3 days ago and no-one answered me!
I’m using WPML and all strings in theme setting are not affected whatever I tried to translate it.
Due to a recent protest, our entire country experienced an unexpected internet outage imposed by the government. As a result, our support team was unable to respond promptly. However, they have now replied to your inquiry. Please continue the conversation with them for further assistance. Thank you for your understanding.
I’m sorry for that, god bless you
Support doesn’t answer me!
I need to solve strange something in WPML Menu language switcher as you see in next screenshot: https://app.screencast.com/s4aLnaEktoMzi
Language name duplicate! This a strange thing and first time to see it and can not find a solution to it!
WPML Support lead me to contact theme’s support.
Hope someone answer me, I see you answer after a months on last comments!
please check: https://app.screencast.com/0HrpQwzhXybuX
why you say that your them Fully WPML & RTL Compatible?
https://app.screencast.com/aqPmlcxhz79ec https://app.screencast.com/9wdd9zb2OTb8OHello,
We sincerely apologize for the delay in our response here in the comments section. Our support team responded to your email within an hour of receiving it. You can see the response here: https://paste.pics/RF9YU
Regarding the issue with the WPML Menu language switcher showing duplicate language names, this is indeed an unusual problem. We understand your frustration and are committed to resolving it as quickly as possible.
To continue troubleshooting and find a solution, please continue the conversation via email with our support team. They are equipped to assist you further and provide the necessary guidance.
Thank you for your patience and understanding.
I solve it with custom CSS code – but you have to solve your issues with WPML they say your theme is not supported theme for them and you have to contact them to add your theme in their list https://app.screencast.com/aqPmlcxhz79ec
PreSale question: EazyDoc Pro plugin included ?
Thank you for your inquiry. The EazyDocs Pro plugin is not included. However, all the features described in our description and showcased in our demo are available with the free version of EazyDocs.
How can I redirect users to their previous URL after login?
Please contact our support team. they will help you
Is it possible to show only items from a category in the menu, to focus visitors’ attention on that specific category?
Hello,
To assist you better, could you please clarify which menu you are referring to? Are you asking about the header menu, the sidebar menu, or another specific menu on your site? Additionally, could you let us know which category you would like to focus on?
Once we have this information, we can answer your queries.
Thanks
Not a great start! Just purchased and the register or validate to access is not working. I’ve entered the purchased code and it says Purchase Code Invalid. I made sure there are no trailing spaces or characters. I’m pressed for time. Please assist.
It just went through. Hoping for the best moving forward.
More issues. The theme appears not to be compatible with Tutor LMS, I have tutor LMS pro and prefer the Docly look or the Tutor starter look with Ezdocs. I’m not a fun of Docy layouts and the associated high cost for the 3 features listed as the difference – which I don’t quite need.
How do we resolve? I went over the differences between Docy and Docly on your site and didn’t see mention of Tutor LMS support as a difference, and the only demo I saw with the Tutor looked exactly like the starter file.
Is there any support for the product? – Kindly cancel and refund. I am pressed for time. I might as well try another vendor.
We apologize for the inconvenience you’ve encountered. For prompt assistance, we kindly suggest reaching out to us directly via our support email. We’re committed to resolving your concerns promptly and ensuring your satisfaction. Please continue this conversation via email for further assistance.
Authors who are truly committed to support answer the questions and assist wherever they can. I find many of my support needs from other peoples past experiences which makes theme forest ecosystem thrive and cuts out repeat work— DRY. When you solve this issue here another person will benefit.
Since you have not answered here or made any attempt to solve, I doubt your goal is truly support but to pass the buck. Kindly refund.
The minute we activate the docly plugin the admin shuts down. Ezdocs also shuts down. We are really on a time crunch here. Please assist with direction or refund.
Since you have bundled tutor lms with Docy version, I’m sure you know about this error. How can we solve this?
We sincerely apologize for the inconvenience you’ve experienced. While we strive to provide the best support possible, it appears we’ve fallen short in addressing your concerns promptly.
We understand your time constraints and the urgency of the situation. As a gesture of goodwill, we have processed your refund.
Hello im interested in buying your template but I I have a question first, is it possible to remove the search bar from the main page? ( https://prnt.sc/6ElkXMfG5Ybq ) or remove the space? because I wanna show Documentations under the search bar without having to scroll all the way to the bottom. Thanks.
Thanks for your query. Yes, it’s absolutely possible to remove the search bar from the main page. You can do it with drag-n-drop page builder.
is the drag-n-drop page builder included with the theme?
Yes
Surprirse, surprise…. Yet another garbage theme that cannot get things properly done
When enabling plugins en masse, errors arise, because the theme admins cannot properly test out their own classes before passing arguments to wordpress
PHP Fatal error: Uncaught ArgumentCountError: 3 arguments are required, 2 given in /home/user/domains/domain/public_html/wp-admin/includes/class-bulk-upgrader-skin.php:162\nStack trace:\n#0 /home/user/domains/domain/public_html/wp-admin/includes/class-bulk-upgrader-skin.php(162): sprintf()\n#1 /home/user/domains/domain/public_html/wp-content/themes/docly/inc/tgm/class-tgm-plugin-activation.php(3612): Bulk_Upgrader_Skin->after()\n#2 /home/user/domains/domain/public_html/wp-admin/includes/class-wp-upgrader.php(921): TGMPA_Bulk_Installer_Skin->after()\n#3 /home/user/domains/domain/public_html/wp-content/themes/docly/inc/tgm/class-tgm-plugin-activation.php(3232): WP_Upgrader->run()\n#4 /home/user/domains/domain/public_html/wp-content/themes/docly/inc/tgm/class-tgm-plugin-activation.php(3345): TGMPA_Bulk_Installer->run()\n#5 /home/user/domains/domain/public_html/wp-content/themes/docly/inc/tgm/class-tgm-plugin-activation.php(2951): TGMPA_Bulk_Installer->bulk_install()\n#6 /home/user/domains/domain/public_html/wp-content/themes/docly/inc/tgm/class-tgm-plugin-activation.php(717): TGMPA_List_Table->process_bulk_actions()\n#7 /home/user/domains/domain/public_html/wp-includes/class-wp-hook.php(324): TGM_Plugin_Activation->install_plugins_page()\n#8 /home/user/domains/domain/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#9 /home/user/domains/domain/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()\n#10 /home/user/domains/domain/public_html/wp-admin/admin.php(259): do_action()\n#11 /home/user/domains/domain/public_html/wp-admin/themes.php(10): require_once(’...’)\n#12 {main}\n thrown in /home/user/domains/domain/public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 162\n
Hello,
We apologize for any inconvenience you’ve experienced. We assure you that our theme undergoes rigorous testing, including classes and plugin integrations, to ensure seamless functionality.
To address your concerns, we recommend reinstalling and activating the required plugins one by one. If issues persist, please reach out to our dedicated support team via this Email: tf.creativegigs@gmail.com We are committed to resolving any challenges you encounter.
Thank you for your understanding, and we look forward to assisting you.
“We assure you that our theme undergoes rigorous testing”
That’s not true. if it WAS, I wouldn’t be seeing this obvious error in your theme just after installation. Nice try though
No, I’m not going to submit anything to you. You have enough information, you just don’t want to test and fix the error, as usual
I stated,, “We are committed to resolving any challenges you encounter.”
I kindly reiterate the importance of reaching out to our support team. Our team is readily available to assist you.
Thanks.
yeah, no. You just refuse to actually fix the issue. Not a surprise
I have a security notice about the bundled Easy Docs plugin: “The plugin has a vulnerability that makes it possible for authenticated users with subscriber (and higher) permissions to delete posts and add or delete documents and sections.” Please issue an update as soon as possible.
“The proof of concept for the vulnerability will be displayed on January 04, 2024, to give users the time to update…”
Hello,
Thank you for bringing this matter to our attention.
We would like to inform you that we have already submitted an updated version with solve the reported security issue to wordpress.org. The update is currently under review, and we anticipate its swift return. Your patience and understanding during this process are greatly appreciated.
Thanks & regards,
Okay great, thank you for deploying a fix. 
Hi. Do you have rtl demo. Thanks
Hello,
Thank you for reaching out. Yes, Docly supports RTL. While we currently do not have an RTL demo available, you can rest assured that the theme is designed to be compatible with RTL languages.
Thanks & regards.
is this theme also including paid plug in as well or could I have to buy plug in ?
Hello,
The Docly theme provides a collection of free plugins that come included with the theme.
However, if you have specific advanced requirements that necessitate premium (paid) plugins, you may need to purchase those separately. The theme itself, along with its complimentary plugins, offers a robust foundation for various website needs.
Thanks
