155 comments found.
Hi,
We are starting with the translation of the site we have developed with Chérie theme but we find the following problem.
When we click in the “Edit with Elementor” button on any previously duplicated page, the following message appears:
Sorry, the content area was not found in your page. You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.
We have been looking for different solutions but we couldn’t find the error origin. Could you help us solving it?
Thanks in advance
Hi,
There may be several reasons for this, we need to look at it on your website and clarify a few points.
Please extend support then create a private ticket and describe your question in detail on https://firstsight.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Regards, Eugene
Hi, after backup, we found an issue on the following pages:
https://nextbeautyandrelax.com/estetica/ https://nextbeautyandrelax.com/massaggi/There was an image in the middle of both pages, but now there is blank content and we cannot change it because Elementor doesn’t allow us to change it.
Thank you for your help
Hello,
Please make sure you use the last version of the theme. We fixed the issue with parallax image on the Service Menu page in the Version 4.5 update.
If you will need support. Please extend it then create a private ticket and describe your question in detail on https://firstsight.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Regards, Eugene
Hi Eugene, thank you for your update. Where can I find the latest version? I didn’t see it on my profile page. Thank you
You will need to log in your Themeforest account and click “Downloads” tab. Find the theme in the list of all purchased items and click “Download” button in front of its name. You will get the latest version.
Hi many thanks for information now is working. Do you have also a full version of this theme, created with Elementor?
I hope I understand your question correctly. You now have a full version. Most pages are made with Elementor, but some pages were not created with Elementor due to technical limitations, such as shop functionality. Additionally, many theme settings are located in the Customizer. We recommend checking the documentation for more information: https://firstsight.design/cherie/docs/
I’m researching themes for a client and this seems to be the best one. Can you tell me with the plugin Amelia that comes with it (as this is the boking system we are going with) is it full service Amelia or will I need to purchase Add-ons from Amelia site
Hi,
Thank you for reaching us. Amelia comes with Cherie theme as a bundled plugin, you will get the full functionality and don’t need to purchase add-ons. At the same time note that according to our agreement with the authors of Amelia if you will need a service for installing, configuring, or maintaining Amelia plugin, or access to auto-updates or support, you will need to purchase the license separately, directly from plugin authors and submit a ticket to Amelia’s support. We don’t provide support for this plugin.
You can learn more in our documentation https://firstsight.design/cherie/docs/#theme-customization-amelia-plugin
Regards, Eugene
Thanks, is this plugin a lifetime or is there a fee annually after installation. Also is it the Basic or Pro plan?
With theme comes developer lifetime version.
Thanks is it Basic or Pro as I can’t submit a ticket with Amelia (no code) as it came with the theme
There are three types of functionality: Basic, Pro and Developer. With theme comes functionality of Developer version. You can learn more about the features and difference on Amelia website.
Yes, as I previously mentioned if you would need a support for Amelia plugin, you will need to purchase plugin separately, get the code and submit the support ticket to Amelia.
Hope it is helpful.
I seem to be unable to fit all the treatments inside the menu due to the space limitation inside the menu: https://itsmeandyou.com/ -> for example, treatments -> Filler -> options (I need to have more space to add more treatments)
I was told by designer to contact you as you are best placed to advise me.
Many thanks Minik
Hi Minik,
Please extend your support then create a private ticket and describe your question in detail on https://firstsight.ticksy.com Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Regards, Eugene
Hello everyone!
I am currently trying to resolve a minor issue related to the styling configuration on my WordPress website. So far, I have managed to implement a solution that partially addresses the problem, but it only works on the homepage and does not apply to the rest of the pages.
I have achieved that upon loading the page, the navigation bar appears without a background and the text in white. However, upon scrolling, the bar changes to white and the text to black.
My goal is to maintain the font color in black under all circumstances, with a consistent white background. Could anyone provide guidance on how to achieve this consistency throughout the entire website?
I greatly appreciate your time and any assistance you can provide. Best regards!
Hello, thank you for reaching out. Please, create a private ticket with the question to our support via the link https://firstsight.ticksy.com Please also add a link to your site and login credentials when opening the ticket, so we can take a look at your site.
Regards, Eugene
Thank you for your prompt response. To submit the ticket, it’s asking for an Envato purchase code. However, I made my purchase directly on the themeforest.net website and didn’t receive any code from there. Could you please guide me on where I can obtain the necessary code to proceed with submitting the ticket?
Sure thing, please follow the step-by-step instruction on where to find the purchase code via this article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, Eugene
I’m following the instructions sent to me in the link, but when I insert the purchase code into my ‘Amelia’ plugin, it indicates that it is not valid or has expired.
I will try to clarify it. This code works for the Cherie theme. Amelia is a third-party booking plugin which is compatible and complimentary bundled with the theme. You don’t need a code to use it with the theme, you can learn more how it works in article via the link https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the-theme-I-bought-
Please note that according to our agreement with the authors of Amelia if you will need a service for installing, configuring, or maintaining Amelia plugin, or access to auto-updates or support, you will need to purchase the license separately, directly from plugin authors. After that you can get a licence code and submit a ticket to Amelia’s support. We don’t provide support for this plugin. You can learn more on our theme description page or documentation.
Regards, Eugene
HI there. The service menu page has the cool navigation future as icons at the left of the page, but if you look up this page on a phone those icons are gone and this idea unfortunately stops working. Is there a way or any solution to bring them icons on mobile version too?
Hi, thank you for your suggestion. We try to make design universal for all cases and it pushes us to choose ‘golden mean’ solutions. We also like the navigation of the service menu, but on mobile devices, it will overlap the content and for some customers it is critical. Thats why we have it only for large screens. Hope it makes sense.
Regards, Eugene
that is true, but in my case I have a huge list of services and without the way to navigate it is terrible experience for the user. Would you help me with letting them be on a mobile view, maybe by inserting some code or the other way? I really would like them there too, I’d appreciate that. Thank you
Got you. Please, create a private ticket with this request to our support via the link https://firstsight.ticksy.com also add a link to your site and login credentials when opening the ticket. Our support specialist will check if it is possible to do it in some easy way with a code.
Usually, for customization service, we recommend finding a specialist on Upwork or Fiverr. Unfortunately, authors don’t have resources to help with customization and it’s not included in the support.
Regards, Eugene
Do you have admin panel to manage booking? Is anyway to add extra services option and add price to theme so user can buy service + extra services? Any option to send email/sms notifications?
Hello, thank you for reaching us. Cherie theme is compatible with the third-party Amelia booking plugin. We are developers of the theme and recommend learning more about all the functionality of the booking system and Amelia plugin at https://wpamelia.com/demos/#Features-list
We are in communication with plugin developers and discussing the possibility of bundling this plugin. At the moment you will need to buy the Amelia license separately or choose another booking system you want.
Update:
Yes, we are happy to announce that Cherie theme is compatible and comes with Amelia booking plugin as a bundled plugin, because it is probably the best booking plugin on the market. You can use the full functionality of the plugin with the theme. At the same time please note, that according to our agreement with the authors of the plugin: if you will need a service for installing, configuring, or maintaining Amelia plugin, or access to auto-updates or support, you will need to purchase the license separately, directly from plugin authors and submit a ticket to Amelia’s support.
If you prefer other third-party booking solutions, you can use theme as a base and integrate them.
Regards, Eugene
My mobile menu stopped working. How can I fix this?
Hello, thank you for reaching out. Please, create a ticket with the question to our support via the link https://firstsight.ticksy.com
Regards, Eugene
Hi there, Hope you guys are having a wonderful day, I’m interested in buying this theme as I loved it but I want to know if you are planning for any upcoming promotional discounts so that I can buy that?
Hi! Thank you for reaching out. While we do not plan discounts that we could announce.
Have a wonderful day too!
Regards, Eugene
Hello, excuse my English, it is not good. Is the theme with the “Amelia” plugin for life or should the payment be renewed? With the plugin “Amelia” I can book and go to pay with different payment methods or just make the reservation?
Hello,
Thank you for reaching out. You don’t need to renew or pay something extra for Amelia, you can use Amelia as long as you will use Cherie theme. Amelia is a third-party plugin and comes with the theme as bundled plugin and you can use the full functionality of pro lifetime version. Your clients can make a reservation and pay with different payment methods. You will need to set up the payment methods you need, you can learn more about how to do it in Amelia’s documentation https://wpamelia.com/configuring-payments/
Regards, FirstSight
He team, i’m setting up the theme at the moment but i see that woocommerce is not beeing translated, Is this a known bug? I’ve done all the steps needed inclusing changing setting, installing plugins etc.
Hello Paul,
For localization (translation) you should use the Loco Translate plugin (https://wordpress.org/plugins/loco-translate/) or the Poedit program (https://poedit.net/), and make sure that you translated theme and Cherie Core plugin too.
Please follow the link to learn more https://developer.wordpress.org/apis/handbook/internationalization/localization/
It is the default localization process.
Regards, FirstSight
Hi ! How can i get the Amelia Licence code ?
Hello, it is a Bundled Plugins, so we can’t provide a license code, and you don’t need it to use Theme with Amelia, please learn more at https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you have further questions, please write us to hello.firstsight@gmail.com
Regards, FirstSight
Hi, I just accidentally pay twice of the product?
my intention is only pay 1 product, could you help me how to get refund my 1 payment?
thank you
It happen when I need to recheck the template before purchase, but the system add up my item twice.
please could you help me assist to refund one of this template?
best, Agung Asmara
Hello, please follow this link to request a refund https://themeforest.net/refund_requests/new
Regards, FirstSight
Dear firstsight_design!
I like your theme, but I’ve encountered a bug after setting it up on a new/fresh wordpress site which really annoying and sets me back in my work. I’ve already created a ticket about it (ticket number #3344127), but there is no answer to it.
Please can you help me?
Hello, thanks!
We have received your request. Our specialist will help with that.
Our support working days are Monday – Friday; we will take your request to work tomorrow. To speed up the process, please share temporary access to the website in the private ticket.
Regards, FirstSight
Thank you for your fast reply! Access to the website in the private ticket is granted.
Thank you in advance and have a great day!
Great, thank you! Have a great day too!
Our support specialist found the reason for issue with icons. Imagick PHP extension is deactivated on your server, during the demo import and SVG is not applied as it should be. We wrote how to fix it in the ticket on Ticksy.
Regards, FirstSight
Yes, you are the best! Problem already solved. Thanks for the fast reply and the detailed answer everywhere! Top notch customer support!
Thank you! ❤️
After update to 4.1. i have a problem with my shoppage It doesn’t display good. Many Thx.
Please, make sure you also updated WooCommerce plugin.
Hello, I purchased the theme and installed it, but I made a lot of mistakes. How can I start all over again. Can I revert the theme back to its original version?
Hello. Yes, you can. Create a ticket to our support via the link https://firstsight.ticksy.com/ and we will help.
I have chosen for the preset with the video because the total layout was most fitting for my customer, however if I change the video to one full width image than this does not work well when you check the page out on mobile phone. Is there a way to move the image middlepoint in case it is being checked out on smartphone? Currently you are seeing the extreme left side of the image which is very inconvenient (and uncommon to be honest). Please help me out
Hello. Please create a ticket to our support via the link https://firstsight.ticksy.com and we will try to help with that.
Regards, FirstSight
The theme is perfect for my Skincare Serums page. Is there any special plugins to use with it?
Hi there,
thank you for reaching out! Here you can find a detailed documentation on the theme and information on plugins https://firstsight.design/cherie/docs/
The theme is compatible with appointment booking plugins such as BookMe and Booked. Please note that license for a booking plugin should be purchased separately.
Hope this helps!
Kind regards, Firstsight design team
Hello,
There has been an error message with font-awesome for a while, not sure if that comes from the theme, can you please suggest a fix for it? Thank you.
“The Font Awesome plugin caught a fatal error. When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.”
Hello,
Thank you for reaching out! I’ve passed this over to our dev team and we will check the reported error. I will let you know here once I have a response/fix.
Many thanks! Firstsight design team
Hello, just want to follow up on this whether you have received any response. Thank you.
Hi, thank you for the following up. We are still waiting for this, sorry for the delay. Will get back as soon as I have any information. Thank you for your patience!
Hello, its been a week. Can I know if you have any response? Mike was really responsive
Hi there,
Thank you for your patience. Our theme does not support The Font Awesome plugin and we have not tested it with this plugin. Unfortunately, this is something we will not be able to help you with since it will be the customisation of the theme.
Thank you for the good feedback about our support specialist’s work. We handle all the support requests via ticketing system here https://firstsight.ticksy.com/ But unfortunately, theme customisation is not included in the theme support.
Kindest regards, Firstsight design team
Hey guys!
recently started to work on the project that I bought the theme for.
just have one quick question, where did you get the icons from?
I need a few more and I can't find quite a similar one.can you please direct me to your source? Is it hand-drawn by you for this theme?
thank you very very much and good luck in the future. love the theme!
PS, I really recommend using Amelia for the booking, and not bookme
Hi there,
Thank you for reaching out!
We’ve designed these icons especially for the theme. But we can recommend the following resources to look for icons of the similar style:
https://thenounproject.com/ https://www.flaticon.com/ https://iconmonstr.com/ https://feathericons.com/I hope this helps!
Thank you for the suggestions! We’ll look into Amelia booking.
Kindest regards, Firstsight design team
thanks for the fast response!
just one more thing, i have kind of bug with the theme, the image slider is messed up, like you see here https://paste.pics/K8WXR, https://paste.pics/K8WXQ
everything is up to date, im not using crazy plugins or anything, and in elemntor edit view, its looking fine but in the live view its like that, do you have an idea why?
this is the website : https://water-center.co.il/
thanks very much!
I’ve passed this over to our dev team, will get back as soon as I have a response.
Kindest regards, Firstsight design team
hey! any update?
Hello, thank you for your patience. The reason is in RTL, theme doesn’t support it. Nevertheless, it is possible to create a slider. There is an Image Carousel in the Elementor, insert it in column 1/2 and insert content in another column.
Regards, FirstSight
