23186 comments found.
Same issue. The wordpress backend is very slow after the last update. I hope you will soon help with an update fixing this please
Hello, @alphastorekw,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
how long this issue will persist as it is badly affecting our website?
Hi, i need to reset my purchase codes, i have reset my website , same domain address and same hosting , can you please help me out. Thanks
Hello, @linesdotsbd,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
The Backend is really slow , the update button on the theme is not visible anymore.Everything works when you choose a different theme. I also updated woocommerce , all the plugins and the theme . There is something not right with the new version
Hello, @jpkazzi,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Same issue after update WP and plugins The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @ikeemoo,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @amaldonados,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto,
Please provide details how can I make the porto buider feature: products (like a carrousell) selecting by ID. I have seen this feature is deprecated now. And now should be done with grid. Problem with grid is that I don’t want to show the description, just I need the thumnail and H1 of the product. Example: https://www.candleart.es/ In the middle of the page is showing (Best seller) (Más vendidos in spanish).
thanks,
This element was deprecated in 6.3.0. Please use Posts Grid Widget instead.
Hello, @Joaquim_,
Please navigate to Porto >> Template Builder >> Post Type and create the new Post Type from there: https://postimg.cc/7G6ygDRR and then only insert the Featured Image and Porto Heading element under it: https://postimg.cc/6yzLPXbc you can set the heading tag as h1 and source as dynamic, please refer to this screenshot: https://postimg.cc/CRzPH5Mk finally publish the POST TYPE and then use the Porto Post Grid element on any of your site page and choose that particular post type as Post Layout: https://postimg.cc/f3sdWqPy and also you can choose the Post Layout as slider: https://postimg.cc/v1G1wg16
We hope this explanation helps.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto can you make a small video? This procedure is quite complex for me. What I want is to place a carrousel of products by ID.
Thanks
Hello, @Joaquim_,
Sure no need to worry about it. I have recorded a video for you to understand better here is the video link: https://www.veed.io/view/fcac9bcf-ad90-4c66-9f1f-ae49d8895cb9?panel=share
Remember: I have set the widget settings to show you products as a carousel. You can set the products in the widget settings as per your need.
I hope I make it clear enough to understand.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, Can you tell me what I did wrong? it is not appearing the carroussel products.
https://www.candleart.es/1_.JPG https://www.candleart.es/2_.JPG https://www.candleart.es/3_.JPG(we can’t open a support ticket for the moment for company policy, is temporary)
thanks,
the carroussel you see is using the deprecated function. Using the new function does not show the products (in my web candleartesoteric.com) and in my other webside is showing products but different from the ID defined).
thanks,
can you suggest how to solve it? and using the deprecated function there is any problem?
Hello, @Joaquim_,
Have you used Porto Posts Grid element? it is not depreciated, please try with it again, else if you are not able to generate the ticket then please contact with me via email aizazawan55@yahoo.com so that I will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
yes Im using the Porto post grid, I mean if there is any problem if I use the old Porto – products to show the carrousel.
thanks
Hello, @Joaquim_,
Yes, we suggest you to please do not use the deprecated elements as that might create an issue or discontinue in the future…
Regards, P-THEMES.
Please join our Discord Lesson
Hi, in the video you send me. At the top of all the grid post when say: Post layout. There is no needed to fill nothing? Also the products IDs have to be separated by an space or not?
thanks,
Hello, @Joaquim_,
Post Layout: It is the Custom Layout if you want to create on your own, You can create the Custom Layout using provided elements under Porto >> Template Builder >> Post Type Builder and then you can choose that layout from this option of the Porto Posts Grid element.
Where do you want to choose the Product ID? Please share the screenshot for clarification.
Regards, P-THEMES.
Please join our Discord Lesson
Unable to activate the theme
cURL error 28: Connection timeout after 10001 ms
ps help
https://prnt.sc/XnR-RUt5x7yk https://prnt.sc/Uy1Eq-EHNbUlHello, @punithkolli,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
As others are reporting, my site speed has gone down to a trickle and it does not load properly. I don’t know what is doing this but for example slider revolution used on one of your templates isn’t loading at all.
Please suggest.
I apologize. Its not slider revolution. Its the backend that is slow to a trickle.
Hello, @lalalua,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hi since a few hours ago today “porto functionality” plugin is slowing down the website and admin, it can take 1-2 minutes to load anything in admin, is there any issues currently?
Hello, @coheed1984,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @coheed1984,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
since yesterday all the backends of our sites are very slow and are having time outs. If we deactivate the porto functionality plugin then the speed is normal. Is there an issue occurring that you are aware of?
Hello, @nmwoods_1,
Thanks for your contact, I can see you already opened the new support ticket #26980 for the similar issue, and we have replied to it, please check back our reply there and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
For some reason filter by price wont show in widget, I tried multiple templates seems to be an error on all of them. Any soulution?
Hello, @adrialeaderhr,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/
Regards, P-THEMES.
Please join our Discord Lesson
Hello, did the following but still not showing for some reason.
I solve it on another solution, force running Scheduled Actions
Hello, @adrialeaderhr,
Sound’s Good!!
Its possible to reach you via discord? Link from above not working…
Hello, @adrialeaderhr,
Which link you are talking about?
Regards, P-THEMES.
Please join our Discord Lesson
For some reason, demo I uploaded is broken, it was not broken until I changed primary color, I tried tor reset settings but its not updated. I deleted my cache, tried with other device but same issue
Hello, @adrialeaderhr,
Ok then please contact us via our support system here: http://portotheme.com/support with your site WP Admin URL and Credentials so that our support experts will look into it for you and help you out in resolving your issue.
Regards, P-THEMES.
Please join our Discord Lesson
Hi team,I have just bought the porto theme but after installing the child porto my style is showing in malfunction way. could you guide me how to solve this issue.
Hello, @dhayyanmails,
I have just checked your site and it is working properly at my end, please refer to this screenshot: https://postimg.cc/xkfXRDQL it must be the cache issue at your end nothing else, please try to clear the cache and check back again.
Regards, P-THEMES.
Please join our Discord Lesson
Hi! Is there a way to hide all the Icon Boxes in my account page? I have made a custom my account icon boxes so i would like to remove the ‘Standard’ ones. https://ibb.co/YRcmh5H site is jettools.fi
Hello, @Jettools,
As you know the my account page is coming from the WooCommerce and our theme does not have any influence on it. So you can try to remove those sections using the Custom CSS easily.
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.woocommerce-account .woocommerce-MyAccount-content .box-with-icon {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Thanks! Another question: I added a plugin called Login/Signup Popup ( Inline Form + Woocommerce) and i would like to change the color of the Login/logout link showing on top menu to white. Im using porto info box to display the login/logout link and i changed the text color to white but its not changing the color of the link. Do you have a solution for this?
Hello, @Jettools,
Could you please share the URL of the page having that Login/Signup link and also please share the screenshot as well, so that I will check and assist you accordingly?
Regards, P-THEMES.
Please join our Discord Lesson
URL is jettools.fi and here is screenshot: https://ibb.co/kxqF9wM
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
header#header .porto-block .porto-sicon-body .porto-sicon-description a.xoo-el-action-sc {
color: #fff !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
Here in my homepage under each photo category there is a glossary list of products regarding each category.
Now the names H1 of the products have changed. I would need that with any Porto feature is displayed a list of the H1 products under each category and linked to the products.
Example: This category: https://www.candleart.es/velas-ritualizadas/ Should display all the H1 products in the home page at the upper left part. Under Esoteric candles (Velas esotéricas).
Please can you tell me the options?
Thanks, Candle Art
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
There is a video thumbnail showing in all of my products, without adding any video or link. How can i diusable that please?
https://broom.com.cy/product/pokemon-pikachu-funko-pop/Hello, @georgenet,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-product a.porto-video-thumbnail-viewer {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Thanks for the reply. I applied the css. As i navigate to the right, the video thumbnail does not exist, but a border is shown in its place when that thumbnail is selected. Please check here https://broom.com.cy/product/pokemon-pikachu-funko-pop/.
Hello, @georgenet,
Ok please remove the previous CSS and try with the below given one and let me know the result:
.single-product .product-thumbs-slider.owl-carousel .owl-item:last-child {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
THank you. that worked. But why that video thumbnail appeared there?
Hello, @georgenet,
That might be because the video has been set from product setting: https://postimg.cc/yDNyKFvc
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Now that i added the css you provided, videos that i am adding are not visible in the website? I tried removing the code but i can also see an additional video thumbnail to the products that i did not add video.
Please advice.
Hello, @georgenet,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
I am extremely disappointed with the support provided for Porto theme. It has been incredibly frustrating as this is now the third time our tickets have been deleted without any resolution. We reached out to seek assistance, but instead, our tickets were deleted. This kind of behavior is unacceptable and leaves us feeling frustrated and unheard. We expected better support and assistance from the theme developers. It’s disheartening to feel like we are being taken lightly. We hope that this issue can be addressed promptly and that our concerns are taken seriously.
Hello, @BabajanyanSipan,
Really sorry for the inconvenience that you faced with working our theme.
I can see you have in total of 105 support tickets. From which 100 tickets have already been replied to and solved.
Only 5 support tickets are opened, and those are unanswered because you have chosen the wrong theme in Form while creating those support tickets, You choose Porto VueJS instead of Porto WooCommerce WordPress and that made the mistake and your remaining 5 tickets did not assigned to our WooCommerce WordPress supporter.
That is the main reason of the ignorance and we are extremely apologizing for it.
Here is the Proof: https://postimg.cc/9rPfYMWs
I can see you left bad review to our theme as well: https://themeforest.net/ratings/3508817 I would like to request you that please change it as it was the mistake but not from our side.
And we already replied to your remaining support tickets as well, please check our reply there and then reply back to those tickets accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
but how do you explain this, I had a case with one of your suports, and I gave my question a few days later in the same dialogue, but he simply deleted the ticet without answering
I always open a ticet, I don’t know what you are saying, I’ll write again now and let them try to delete again and not give a solution to my questions .. I won’t remove my review until I get a solution connected with my site
Hello, @BabajanyanSipan,
I can see you only replied back to your single support ticket #26271, to which we again replied with a proper solution, please check back our reply to that ticket and if necessary then reply back to it accordingly.
And we did not delete any of your support tickets but it was a mistake on your end as I already explained above.
And as we solved your ticket #26271 now, so please change your review now.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, you propose APK android (plays stor ) – IOS (appstor) ? or other solution that works with your theme. Thanks
Hello, @yacineamotech,
Thank you for your inquiry. We appreciate your interest in our theme and your desire for a mobile app solution. Currently, we do not have a ready-made app for our theme available. However, we do offer the option to use third-party plugins that align with your specific requirements.
While we don’t provide direct support for third-party plugins, we encourage you to explore options available on WordPress market that could potentially integrate well with our theme. Keep in mind that using third-party plugins is at your own discretion and risk, as we cannot guarantee compatibility or provide troubleshooting for these external solutions.
If you have any further questions or need assistance in configuring third-party plugins with our theme, please don’t hesitate to reach out. We’re here to help in any way we can.
Regards, P-THEMES.
Please join our Discord Lesson
Hi! I would like to know approximately when will the next update happen? I did like to have the WPBakery Page Builder update to the later version. Thanks!
Hello, @CoolBro,
We will update it soon, and for the WP bakery page builder latest update, we request you to please contact us via our support system so that we will provide you the latest update of the plugin.
Regards, P-THEMES.
Please join our Discord Lesson
Is there no option to edit the Cart page? I am using Elementor as the builder.
Hello, @lockwoodalex,
Thank you for your inquiry. The cart page is provided by the WooCommerce plugin. Unfortunately, it is not possible to directly edit the Cart page in WooCommerce using a page builder such as Elementor.
However, Porto has the option for the cart page which you can find under Porto >> Theme Options >> WooCommerce >> Cart & Checkout page.
Alternatively, you can use any third-party plugin that better meets your requirements, but please note that this is done at your own risk. Lastly, you can contact the support of the WooCommerce plugin at https://wordpress.org/support/plugin/woocommerce/.
We hope this information is helpful.
Regards, P-THEMES.
Please join our Discord Lesson
How does one adjust the coloring/image of the custom text in the appointment section. We got the blue background in (Thank you!) but that text is now a little dark, and would like to maybe lighten it up, or put a color overlay on it. I do love the look of that font. Here is it on our page. https://kent19.sg-host.com/make-an-appointment/
Side note – I am betting I could find the answer here in your 21k of comments , but search is impossible since quotes don’t take effect there. If I search for “custom-text-bg-2” it gives me every comment that has the word custom in it. Quite annoying. You guys should complain to Themeforest about it. I am sure it creates a ton of work for you. Maybe half of those 21k could have found answers themselves but were in the same boat as I. . =D
Hello, @kenthompson,
Thanks for your contact, I checked your site and I am sorry but your request is bit unclear to me, Which appointment section are you talking about? And do you want to change the text color on that section only? Could you please provide me the screenshot of that section so that I will check and assist you accordingly?
You may use this site: https://postimages.org/ to upload the screenshot and share the URL with me here.
Regards, P-THEMES.
Please join our Discord Lesson
The big custom font appointment on the bottom of the page I linked. Here is the screenshot https://postimg.cc/Ff7cBJZ5 The one with what seems to be an image as the lettering. How can I change that to make it lighter and still be an image.
Hello, @kenthompson,
Please edit your home page with Elementor page builder and then edit the “Porto Ultimate Heading element”, try to change the values in the style of that element, it should solve your issue, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Please refer to this screenshot: https://postimg.cc/bSXCs30s
Regards, P-THEMES.
Please join our Discord Lesson
