13759 comments found.
Next ISSUE with
Post slider
if you set it on “4 posts – 1 column” for mobile….guess what you get?
Only one post
This is all so BAD. Dont you monitor your theme? Dont you debug?
Next ISSUE (Whats the count actually?)
Post slider does not work responsive.
it is set on 4 columns and it restacks to 2 columns instead of one on mobile and there are no settings to fix that – except duplicate it for mobile and duplicate it for tablett and duplicate the size and duplicate the pageload and duplicate the time a user has to wait and duplicates the negative impact on SEO.
Bug in latest version? Hello, please i think there is a bug in latest version. I cannot show Only MAIN PORTFOLIO ENTRIES – not subcategories. It works trough enabled filtering, it filter the main categories correctly. But when the filter is turned off, it shows all of the entries of the whole category and subcategories, even if the only main category is selected to show. Sorry nto to discuss this on support page, but i think it is a bug. When im wrong, i will buy the support of course. Thanks
Hi,
Selecting only the parent category would display its subcategories as well. This is expected. I checked this behaviour on Enfold 5.6.3 and it’s the same.
If you are certain this is a bug in the latest version, please start a pre-sale thread on our support forum ( https://kriesi.at/support/pre-sale-question/ ) and let us know the steps we need to take to reproduce the issue and in which version this worked as expected. We will investigate further once we have more information.
Regards, Yigit
Was ist die beste Größe für das Bild ganz rechts oben auf der Seite https://kriesi.at/themes/enfold-parallax/ ?
Welches Seitenverhältnis sollte das Bild rechts oben auf der Seite am besten haben?
Kann man die Höhe vom Bild rechts oben auf der Seite über CSS ändern?
Würde mich freuen, wenn ich konkrete Antworten auf meine Fragen bekommen würde. Ist mir sehr wichtig. Vielen Dank schon mal.
What is the best size for the image at the top right of the page https://kriesi.at/themes/enfold-parallax/ ?
What is the best aspect ratio for the image at the top right of the page?
Can I change the height of the top right image via CSS?
Would be happy to get concrete answers to my questions. It is very important to me. Thank you very much.
Hi,
If you’d like to use the same layout, a 1:1 ratio would be the best. You can use an image that’s 1280×1280px as the background image.
Yes, you can change the background image size using CSS. We’d recommend selecting one of the pre-defined image sizes ( https://i.imgur.com/qt5zoOs.png ), or uploading the image in the desired size and selecting the Full Size option.
I hope this helps. Let us know if you have any other questions.
Regards, Yigit
I have conflict issue mailpoet plugin with the theme. I try to activate the mailpoet plugin and i get white page. I Temporarily switch a enfold theme, with basic wordpress theme (Twenty Twenty-One) while WooCommerce is active, then I try activating the MailPoet plugin and the issue is gone, it indicates that there is a conflict with your current theme.
please help!
I use : wordpress 6.3 (greek lnguage) woocommerce: 8.0.2 Enfold theme: 5.6.5
Hi,
I couldn’t reproduce this issue on my local installation using Enfold 5.6.5, MailPoet 4.25.0, WooCommerce 8.0.2, and WordPress 6.3.
Are you using a child theme? If you are, please temporarily switch to the parent theme and check if that resolves the error.
If you are not, please share your server error logs using the https://pastebin.com/
Regards, Yigit
I have conflict issue mailpoet plugin with the theme. I try to activate the mailpoet plugin and i get white page. I Temporarily switch a enfold theme, with basic wordpress theme (Twenty Twenty-One) while WooCommerce is active, then I try activating the MailPoet plugin and the issue is gone, it indicates that there is a conflict with your current theme.
please help!
I replied to your more recent comment.
Hello, support team,
Can you help me? I am having a few problems on my woocommerce productpage: https://irisdepasse.nl/inschrijven/
1. the layout of page looks no good on tablet or mobile 2. one of the product images (herfstcursus) keep showing up in a different size 3. at the end of the page are results of some search, how can I remove these?
I hope you can help me out. Tried all different kind of things to get it fixed, but nothing seems to help…
Hi Iris,
Please start a thread on our support forum and attach temporary admin logins in the private content field so we can look into the issues.
You can register to our support forum at https://kriesi.at/support/register/ and after logging in, start new threads at https://kriesi.at/support/forum/enfold#new-post.
Regards, Yigit
I tried to get to the support page, was able to login, but cannot find the purchase code. Invoice 181160857. Can you please help me out?
Hi,
You can go to this page https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support and find your Purchase Code right below the “Go to item support” button.
You can also find it on the Downloads page. Here’s a screenshot: https://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg
Regards, Yigit
Solve one issue – get another: Thats Enfold
And you also give people wrong codes and burn their time and you dont even say “sorry” for doing so.
Example: You gave a code that is supposed to deliver the ORIGINAL size of an image in a LIGHTBOX.
But this “code” is what creates the issues i was talking about several times and which you ignored to support.
Now i got the old issue again: Having hughe images created by Enfold (more KB or bad quality) in my lightbox although i prepared proper images in Lightroom.
There seems to be NO WAY to build a proper website with your theme.
You want to support at least in this case or you want me to rate your theme with an very detailed description of all issues i found?
Question: What is the code that shows the original size of my images in my LIGHTBOX without loading all original sizes in the page?
This for sure is wrong:function avia_change_gallery_thumbnail_link($link, $attachment, $atts, $meta){
$link = wp_get_attachment_image_src($attachment->ID, "full");
return $link;}
add_filter('avf_avia_builder_gallery_image_link', 'avia_change_gallery_thumbnail_link', 10, 4);
All this is so CRAZY BUGGY….its unbelievable. The Settings for the masonry gallery thumbnails is “180×180” and this is whats been loaded.
Even the size for the header is compelety nuts cause its a full width slider. Why is there a 1500px image loaded????
GTMETRIX:
Large network payloads cost users real money and are highly correlated with long load times.
https://www.........de/wp-content/uploads/header-1500x596.jpg 168KB https://www.........de/wp-content/uploads/11.jpg 149KB https://www.........de/wp-content/uploads/22.jpg 149KB https://www.........de/wp-content/uploads/23.jpg 147KB https://www.........de/wp-content/uploads/25.jpg 147KB https://www.........de/wp-content/uploads/21.jpg 145KB https://www.........de/wp-content/uploads/67.jpg 145KB https://www.........de/wp-content/uploads/6.jpg 144KB https://www.........de/wp-content/uploads/37.jpg 144KB https://www.........de/wp-content/uploads/26.jpgNEXT Issues on Masonry Gallery:
Thumbnails are added as “180×180px”
But the page loads the “1500 x ….” versions.
So i get a total load of over 10 MEGAbyte for just 16 small thumbs.
Changing the thumbnail size does NOT change anything at all.
Gallery – not masonry gallery
Trojan.PHP.Shell.JS
Virus total and my server firewall detect last enfold version as Trojan please resolve that. https://www.virustotal.com/gui/file/b6c2dfaf7c71c786e6828deab5b1e23867a7711a3efe3ddefd4a7252418a74de?nocache=1Hi,
When I search that line I only find links to pirate sites.
Please make sure you are downloading Enfold from the ThemeForest Downloads page: https://themeforest.net/downloads.
Regards, Yigit
of course I undownloaded the original version from https://themeforest.net/downloads. and just now I downloaded a copy again with the same result please I would like you to do the same and explain to me why my provider also detects it as malware and does not allow me to update my copy of enfold.
https://www.virustotal.com/gui/file/4eb2fbaa743db8dd01b1118a1faf3d771a6eabbb8cc0c8ece66e9991f86867d1?nocache=1I am still waiting for an explanation
Hallo, laut Google wird eine alte Api verwendet. Gibt es eine Möglichkeit dies zu beheben?
Verwendet veraltete APIs 1 Warnung gefunden https://www.urban-defense.de Specifying `overflow: visible` on img, video and canvas tags may cause them to produce visual content outside of the element bounds. See https://github.com/WICG/shared-element-transitions/blob/main/debugging_overflow_on_images.md.Hallo,
Please start a thread on our support forum: https://kriesi.at/support/forum/enfold and let us know how you are getting this warning so we can investigate.
Regards, Yigit
Hello, I would like to know if in this topic the search results can be displayed with images, for example the product image, the featured image of the post, etc. I have done a test with the demo and I get a result like this, without images:
https://kriesi.at/themes/enfold/?s=searchthank you
Hi,
Please check out the links shared on this post: https://kriesi.at/support/topic/modify-results-page/#post-1397597
If you have any other questions or issues, please start a thread on our support forum: https://kriesi.at/support.
Regards, Yigit
Next issue:
Why are the background images so BIG?? (more than 0,5 MB for a simple plain background??)
wp-content/themes/enfold/images/background-images/grunge-big-light.png
Yesterday I have upgraded the theme from v5.6.4 to v5.6.5 with PHP version 7.4.33, after that my website’s dimension shrink. One by one I have disabled all the plugins without any luck.
Hi,
That usually happens CSS is broken. Please check your custom CSS for errors using this website: http://csslint.net/.
If that doesn’t help, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#newpost ) and we will gladly look at it.
Regards, Yigit
I rolled back to 5.6.4 theme and it is okay now. CSS lint found 0 errors and 145 warnings.
Hi,
Please replicate the issue on a staging site, start a thread on our support forums ( https://kriesi.at/support/forum/enfold#new-post ), and share a link to your staging site and admin login credentials in the private content field so we can look at it.
Regards, Yigit
I want to give an idea as a designer. My clients usually have your licensed theme designed on fiverr. Is it possible to add a Tiktok Social media icon in your next update 
Adding a social media icon is a hassle.
Hi,
Default icons used in Enfold are from https://fontello.com/ and unfortunately, there isn’t a TikTok icon on Fontello. This is why we haven’t been able to add it.
I will check with our developers to see if there’s another way to do that
Regards, Yigit
I buy a theme, and the first thing I see is that the demo import doesn’t work
Hi,
Please make sure that the PHP ZipArchive extension is enabled on your server. Please also see: https://kriesi.at/documentation/enfold/import-demos/#troubleshoot.
If this doesn’t help, please start a thread on our support forum at https://kriesi.at/support/forum/enfold#new-post, share temporary admin logins in the private content field and we will look into the issue.
Regards, Yigit
Is this some kind of joke? Should I search in a forum how to fix the problem?
Hi,
I checked your forum thread and it looks like my teammates helped you fix this issue.
Let us know if you have any other questions
Regards, Yigit
Hi, we are using the latest version. When we make page changes using the avia layout builder, none of the changes stick when we hit save (in the builder) then Update on the wordpress page. Any ideas whats wrong?
Hi,
Are you experiencing this issue on a single page or on all pages? Do you have custom HTML on the page such as the Strong tag? If so, please make sure that the HTML tags are opened and closed correctly.
If you are experiencing the issue on multiple pages and don’t have custom HTML on those pages, please make sure to clear any server-side, plugin-based, and browser caches.
Regards, Yigit
fixed it on my own
Enfold for me seems to be hung up at 4.7.3. It hasn’t mentioned an available update for some time, as is mentioned in your article here: https://kriesi.at/documentation/enfold/theme-update/
When I make a change to a page on the site 90% of the images vanish. When I add a post it password protects it even though it’s public.
Obviously it’s buggy and the first logical step is to get Enfold up to speed.
I would hate the lose theme settings, css, etc.. have had all of that happen with a few sites in the past, it’s always a late night and never fun.
If I have to purchase another copy or renew support I can do that, though I’d rather not if possible, times are tough and I’m already half a day into work I can’t bill for.
I’m just afraid uploading the new version will simply overwrite my previous settings. It’s a possible fix for a potential much larger problem. The site functions fine right now, I just need to update it and can not.
Long-winded, I am sorry. I need help getting up to Enfold 5+ without losing anything. I truly appreciate any insight or assistance you can provide.
Hi,
Please install the Envato Market plugin and insert your Personal Token in the plugin settings to see if you’ll receive the theme update.
The issue you mention sounds like a plugin conflict. I’d recommend you create a staging site, deactivate all active plugins except for the Envato Market plugin, and update Enfold.
Please let us know if you still experience the issues after updating Enfold and find that the issue is not a plugin conflict.
Regards, Yigit
Yigit, I know you’ve been responding to these comments and supporting this theme for a very long time. I truly appreciate you responding to me, and rather quickly as well.
I was able to update it, though on first click it said I had the latest version. I clicked again and it updated. Then it all came crashing down.
It hit me with: Fatal error: Access level to avia_sc_chart::shortcode_insert_button() must be public (as in class aviaShortcodeTemplate) in /home/customer/www/MYSITEHERE.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/chart/chart.php on line 49
I had to delete the site and DB and restore it. Once done I can now actually update the site again without breaking it (the initial problem) but I can’t install the envato plugin. I now get:
The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.
and: Additional Error Details: Failed to query total number of items in API response. Forbidden {request_url“}
I do have the following selected and have tried multiple times: View and search Envato sites Download your purchased items List purchases you’ve made
This is a long ‘comment’ and I apologize for it. Any insight or help you can provide is greatly appreciated.
- View and search Envato sites (checked by default)
- Download the user’s purchased items
- List purchases the user has made
If this doesn’t work, please try generating a new Personal Token and select all 7 permissions listed here: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. After generating the token, try inserting it in the Envato Market plugin settings again.
Please make sure that you are not clicking the “Register a new app” but clicking the “Create a new token” button on the Envato API page ( https://build.envato.com/my-apps/ ).
Unfortunately I get the same error(s). I created a new token with all 7 checked and I am entering the key where it says “Enter your Envato API Personal Token.”
So I’ve discovered this appears to be a fairly common issue going back some years. I still didn’t find a fix outside of someone saying ‘it finally went through!’ so I tried a handful of times (literally 10 or so times) and it actually seems to have finally gone through.
That said, it once again broke my site and I had to delete/restore the site and db again to get it back up and running. This is getting fairly involved, if you don’t have any more from the hip style ideas I can re-up my support if you’re will to take a more in depth look under the hood. Your thoughts?
Please start a pre-sale thread ( https://kriesi.at/support/pre-sale-question/ ) and share your Personal Token in the private content field so we can test it on our sites.
