8648 comments found.
I want to give special thanks to this team. it take a long to get resolved the site issue but you helped me finally everything is been resolved. One of the things that keep me with you guys is that you guys really help. Thank you for all behind this amazing team. really appreciate your hard work!
Hello,
You’re very welcome, and we extend our gratitude to you as well for selecting our MasterStudy theme. Our commitment remains steadfast in providing top-notch assistance to our valued customers.
Best regards.
Why you don’t create something like this https://youtu.be/ZppEDQ7P2b4. I know you will tell me for Roadmap Like suggest There. But i need you to focus on this. this the future of Ed-Tech and you website is capable of this feature.
and now days it common I think working on this will help you.
Hello,
Wow, we truly appreciate your fantastic suggestion. We will thoroughly explore the possibility of implementing this feature within our LMS platform. While we cannot assure an immediate addition, please rest assured that we will certainly assess its feasibility. Thank you wholeheartedly for sharing your insights.
Best regards
Добрый день! У меня поменялся домен, но я не могу активировать вашу тему, это можно как-то исправить? На данный момент мой домен: https://vseokey.pro
Остальные домены можно заблокировать или удалить. У меня на данный момент, только этот домен.
Hi,
Please ensure to verify your purchase code. We kindly request you to reach out to us by using the contact form available on our main author page in the portfolio. Kindly provide your purchase code, and our head managers will promptly assist you by checking and resetting the key > https://themeforest.net/user/stylemixthemes
Regards
Hi, I need to remove a domain from the Used domains list. The website associated with it is no longer active. I don’t have access to the old site. Could you please clear the domain name under license for me. Thank You
Hello,
Please ensure to verify your purchase code. We kindly request you to reach out to us by using the contact form available on our main author page in the portfolio. Kindly provide your purchase code, and our head managers will promptly assist you by checking and resetting the key > https://themeforest.net/user/stylemixthemes
Best regards
Hello, When an instructor or administrator tries to create a course, a 404 page not found error appears.
Hello,
Please make sure that you set the user account page under the MS LMS > LMS settings > LMS Pages section (you can use generate pages button, if there won’t be pages). After setting pages, please try to resave your site permalinks under the WordPress dashboard -> settings -> permalinks section (to post name) and save the changes. It should solve the issue with a 404 error page. If you will have difficulties, please contact our support site and our support managers will check this case in detail
Regards
Hello, I am using MasterStudy Pro theme. When an instructor start to create a course but don’t publish that time. It lost all the entries he entered and it doesn’t save in draft. As a result, instructors have to follow all the process again. Also, courses are not showing on instructor’s dashboard on front-end. It also don’t show edit course option to make changes in the course content after publishing
Is there any option to save the course as a draft and instructor can see his courses on his dashboard, they can also edit course after publishing??
If yes, then how and if not, so could you please add these features in your next update??
Hello,
The instructor needs to click the ‘publish’ button to save the changes. Keep in mind that changes made to draft courses cannot be previewed on the front end by default. The course’s appearance can only be viewed once it has been given a ‘published’ status. This aligns with the default functionality of the LMS.
Best regards
Could you please add this feature to edit drafted course in you next update?? As sometimes it is not possible for instructors to publish full course at the first time and if they left in the middle, they have to follow the same process again. It is challenging.
So, if possible, please add it to your next updates.
It seems there were some misunderstandings. Please kindly make sure that you updated the theme to the latest version and after it, please update all the pre-packed plugins as well under the appearance > install plugins section.
I tested this case with the latest version as Instructor on my own testing site and can confirm that, when Instructor creates a new course and includes lessons the course will be drafted, Instructor just needs to press the save button while adding lessons > http://joxi.ru/gmvk9Xvs0zxkP2
After it, the instructor could edit his drafted course from his own profile page > http://joxi.ru/5mdw39YuJ5vbkr
Best regards
I have checked all the sections and pages, it is not showing in my website. Could you please let me know wjere can I find drafted course??
Also I am facing problem to update WP Bakery Page Builder. When I try to update it, it shows message like package not available and ask to contact theme owner. It provide link: https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/Please let me know what to do with both cases??
All the courses are located in the wp-admin > MS LMS > Courses section, drafted courses will be highlighted as drafted > http://joxi.ru/l2Z0QqRiV3lQxr
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them into our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Regards
I don’t know what are the issues but it is not showing the drafted course from front-end. Also, when I update WP Bakery Page, it shows “Pre-package Updates Not Available”. I have also tried by re-installing theme and plugins.
I have your Paid Theme this LMS Pro Plus plugin is included or i have to buy this? and from where
Hello,
The LMS Pro Plus plugin is not included in the theme by default and it can be purchased separately only. The theme includes only the Free and LMS Pro plugins (not LMS Pro PLUS)
Best regards
Is it available and how can I buy this plugin?
Yes, it is available and you can purchase it separately from here > https://stylemixthemes.com/wordpress-lms-plugin/
Best regards
I Don’t understand the features are same like i have with the theme. what’s the actual different
The LMS Pro Plus plugin includes additional features like Email Rebranding and Google Meet, and all the new options and features will be included in the LMS Pro Plus plugin in the future.
Ok, under development
Hello, When an instructor or administrator tries to create a course, a 404 page not found error appears, and it always redirects to: index.php/user-account/edit-course/
Thanks for your help
Hello,
The redirections issue usually comes from the wrong permalinks, currently, the index.php slug is an issue on your site. Try to resave your site permalinks under the WordPress dashboard -> settings -> permalinks section (to post name) and save the changes. It should solve the issue with a 404 error page. If you will have difficulties, please contact our support site and our support managers will check this case in detail
Regards
I can’t delete my course section. {code route was found matching the URL and request method.”,data}}
Hello,
Please make sure that you updated the theme and pre-packed plugins as well. Here is a manual to update the theme > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy after it, update the pre-packed plugins as well under the appearance > install plugins section.
Regards
plugin: Fast Velocity Minify plugin: Autoptimize
which one goes with your theme? which one should go away?
Hi,
Both plugins are at your disposal, and the decision lies with you. Should you encounter any unexpected limitations while using third-party plugins, you retain the ability to deactivate and remove them. Nonetheless, it’s crucial to keep in mind that we cannot guarantee compatibility with these third-party plugins.
Feel free to select the plugins that align with your requirements
In addition on our live demo sites, our developers used the following caching plugins -> Autoptimize, WP Super Cache and the advanced-cache.php module on the server
Regards
plugin: AccessPress Social Share plugin: BuddyPress
Which one goes with your theme? which one should I delete?
Hello,
Both plugins are available for use, and the choice is yours. In case you encounter any unforeseen limitations while using third-party plugins, you have the option to deactivate and remove them. However, it’s important to bear in mind that we cannot ensure compatibility with third-party plugins.
Best regards
Hello, I Installed fresh new demo today, with the latest theme version. I see this sign in the back-end “Please update MasterStudy Theme and MasterStudy LMS Learning Management System PRO!”
“Please update MasterStudy LMS!”
I cannot update it , as I had download and install the latest version downloaded from themeforest today.
Hello,
Please kindly make sure that you installed the theme with the latest version. You need to update the theme to the latest version if you installed outdated theme version, you will need to update to the latest version, here is a manual for it > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy
After making sure that you are using the latest version of the theme, pelase make sure that you updated the theme pre-packed LMS plugins under the wp-admin > appearance > install plugins section
Best regards
Hi, presale question : i’m very confuse with pro version and pro plus version When i see your selling page on themeforest, its look like everything is include. But when i go to your website and see difference, its look you mention feature from pro plus version on your selling page on themeforest Can you explain clearly ? like you said there is udemy importer, but if i look pro plus, its mean udemy importer is with pro plus
Hello,
The LMS Pro Plus plugin includes additional features like Email Rebranding, and all the new options and features will be included in the LMS Pro Plus plugin in the future.
While the MasterStudy theme includes only the LMS Pro plugin and includes ready demo layouts and some additional plugins, it doesn’t include additional of the LMS Pro Plus plugin, as the LMS Pro Plus plugin can be purchased separately. The MasterStudy theme doesn’t come with the LMS Pro Plus plugin by default.
Let me know if you will have additional pre-sale questions, I will be really glad to assist
Best regards
Hi, I’ve just installed plugin demo and i have problem with student and teacher accounts – doesn’t show. How can I set up this functionalities?
Hello,
Please make sure that you set the LMS pages under the MS LMS > LMS Settings > LMS pages section, you can use generate pages button if there are no pages. The User Account page should be set in order to be able to go to the profile page
Regards
Hi, I am having difficulty translating the string “Hey,” into my language. I found the string in the file “masterstudy-lms-learning-management-system-it_IT.po”: Hey, %s which I translated to “Ciao, %s”
but it has no effect.
Screenshot: https://i.imgur.com/YOzAQHo.png
I translated the .po file of the Masterstudy plugin, I translated the .po file of the Masterstudy theme, finally I had to manually translate the account-dropdown.php file located in masterstudy-lms-learning-management-system/_core/stm-lms-templates/global/
It now works
Never have I seen such a malfunctioning and confusing theme…
Hello,
Sorry for the inconvenience caused,
We are glad that you resolved this case on your own,
As the screenshot is not working, we couldn’t test this translating issue on our environment > http://joxi.ru/L21MdBzuDZJeE2
Could you please kindly clarify what exact string you couldn’t change with .po? Please provide the appearance of the static string from the front end with a screenshot, so I will be able to test this string on my environment. Thank you in advance!
Best regards
Before purchase , can i protect course videos , i meen prevent user , student to download video ?
Please check my requirement:
https://drive.google.com/file/d/1geY2jlZCPards62no5785GbEGz9MFZxj/view?usp=sharingHello,
Thank you for your interest in our theme,
The theme options do not include disabling it from the settings by default. However, you can use third-party plugins for content protection for a while: https://wordpress.org/plugins/wp-content-copy-protector/
Let me know if you will have additional pre-sale questions
Best regards
Please check my requirement:
https://drive.google.com/file/d/1geY2jlZCPards62no5785GbEGz9MFZxj/view?usp=sharingThe theme options do not include disabling it from the settings by default.
hi, I broke the homepage during the update process of the theme, can you restore it or tell me how to do it ? https://www.qualidemy.com/
Hello,
Please do not duplicate your requests, we replied to your first posted comment. Duplicating comments could bring unexpected restrictions in communication. Thank you in advance for your understanding
Best regards
Hello! I’m interested in purchasing the theme, but need to know: 1) is there an opportunity to give an access to the course just for a certain period of time (like 3, 4 or 6 months). Will we be able to revoke the access after? 2) Can we provide different packages of courses for users with 3-months membership? 3) What maximum number of users may be registered on the platform? 4) What maximum number of users can enrol the 1 course?
Thanks in advance!
Hello,
Sorry for the delay in reply,
1. Unfortunately, there is no exact option in the theme by default. However, you can try to use the Course Manager by Admin option, where you can add or remove students at any time you wish by going to the Courses section from the admin area and by selected the needed course to be managed. For example > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/manage-students-by-admin
2. Yes, you can set courses based on courses categories and create different levels for different courses with the help of the Paid Membership plugin integration. For details > https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system
3-4. By default, there are no limits as there could be multiple users enrolled in the courses. All registered users on your site will be placed in your wp-admin > users section. The theme and LMS use the default users section for registered users
Let me know if you will have additional pre-sale questions, I will be glad to assist you
Best regards
Hello, my theme is broken, https://www.qualidemy.com/ can you fix it ?
Hello,
You are using a very outdated version of the theme on your site http://joxi.ru/E2pl9Z1Tjennj2 as a result it could include unexpected issues. I recommend you update the theme and pre-packed plugins to the latest version, for details > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy. It is always recommended to use the latest available updated version of the theme.
Best regards
hi, thanks for your reply, I have updated the theme, but still there is a problem, can you help to fix it ?
Do you have a Home Page? Please make sure that you didn’t remove home page on your wp-admin > Pages section. In addition, please make sure that you set home page in the wp-admin > settings > general section
Regards
I didint find, I started to do make the demo import, I loose all the courses I have already created on MS LMS (138 courses) Is there a way to recover the data ?
is there a system to backup data ? restore ?
The backup process doesn’t depend on the theme settings in general. I can recommend you contact your hosting provider team directly for assistance. Here is a useful topic for you > https://www.wpbeginner.com/plugins/7-best-wordpress-backup-plugins-compared-pros-and-cons/#:~:text=You%20can%20create%20manual%20or,which%20makes%20backup%20management%20simple.
Best regards
Hi, I am getting 404 Error When creating new courses. And I am not able to edit the course with your course builder. Please Help me
Hello,
This issue could be attributed to multiple factors. Our support managers have thoroughly reviewed the tickets you submitted regarding the 404 error. In conclusion, we kindly request you to recheck the redirections from your server, as it seems that redirections are not functioning correctly on your site, regardless of the active theme
Best regards
