903 comments found.
I got the code yesterday but it says the license I downloaded is invalid,how can i renew the license
Hi,
Please use another browser to log in to your Envato account and download again.
Thank you!
HELLO WHERE CAN I GET LICENSE CODE?
Hi,
Please read more this guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thank you!
I got the code yesterday but it says the license I downloaded is invalid
Hi,
Please use another browser to log in to your Envato account and download again.
Thank you!
Hello 
I am having an issue getting google to index this theme. Any help would be appreciated. The robots.txt was generated and is fine but seems to be blocking the google bot etc still. Any help would be greatly appreciated.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I just downloaded the new version and when in install the theme and activate it, the sites goes to blank page. There are some issues with the theme.
Hi,
Please watch the video tutorial before setup your website: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you!
Hello 
Great theme 
I have a question about the svg header logo as well as the preloading logo. They arent showing up on the mobile browser. I have tried to trouble shoot this to no avail. Can you please help here. In the meantime, I may try and just replace them with a png to see if that does it.
Thanks! Brandon
Changing it to a png did solve the problem, I assume it was a support issue.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Our Engitech theme broke and we lost formatting during Elementor upgrade from 3.14 to 3.15. Elementor suggested we let the theme author know if this issue. Are there plans to update your theme to support the elementor update? Here is the initial error message we received form Wordpress after the elementor update.
An error of type E_ERROR was caused in line 53 of the file /nas/content/live/techhelp/wp-content/plugins/elementor/core/modules-manager.php. Error message: Uncaught Error: Class “Elementor\Modules\Apps\Module” not found in /nas/content/live/techhelp/wp-content/plugins/elementor/core/modules-manager.php:53 Stack trace: #0 /nas/content/live/techhelp/wp-content/plugins/elementor/includes/plugin.php(730): Elementor\Core\Modules_Manager->__construct() #1 /nas/content/live/techhelp/wp-content/plugins/elementor/includes/plugin.php(647): Elementor\Plugin->init_components() #2 /nas/content/live/techhelp/wp-includes/class-wp-hook.php(308): Elementor\Plugin->init(’’) #3 /nas/content/live/techhelp/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /nas/content/live/techhelp/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /nas/content/live/techhelp/wp-settings.php(623): do_action(‘init’) #6 /nas/content/live/techhelp/wp-config.php(119): require_once(’/nas/content/li…’) #7 /nas/content/live/techhelp/wp-load.php(50): require_once(’/nas/content/li…’) #8 /nas/content/live/techhelp/wp-login.php(12): require(’/nas/content/li…’) #9 {main} thrown
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We noticed the error is coming from the Elementor plugin and is not theme related.
Just update Elementor to the latest version 3.15.1 to fix your bug: https://wordpress.org/plugins/elementor/#developers
Elementor 3.15.1 – 2023-08-02
Fix: Error notices appear on the front after the schemes code deprecated
Thank you!
Temayı satın aldım ve indirim. Tutoriol’da belirtildiği şekilde temayı yükledim. Fakat homepage’leri görüntüleyemiyorum. Destek olur musunuz ?
I bought the theme. I uploaded it as stated in the tutorial video. But I cannot view the homepages on the Import demo data screen. Can you help me ?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Ticket use to the address you sent, but no one has returned for hours.
Hi,
We’ll check and support for your problems as soon as possible.
Thank you!
The header have issue out of screen . Kindly open ticket help to check
Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. Small question. I want to use a logo from the theme but change the engine choice with my own name. What font you use on logo name and where can I download the logo icon ( also if possible to change colors) thanks
Hi,
We will provide you the files related to the logo, contact us by email to get the download link: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hello, how can I remove the scroll to top button? Or how can I change the position of the button?
Hi,
You can remove the scroll to top button in Appearance -> Customize -> Footer: https://prnt.sc/6L9BpW_9NZnx
Thank you!
Hello. When you plan to release new update for the theme and what planned to be updated. Thank you
Hi,
Our theme will regularly update every one to two months. Updates include adding features and fixing bugs if any, compatible with latest plugins, latest WordPress, latest PHP.
We plan to review and update in August.
Thank you!
Thank you i have another questions: where can i open tickets? support requests? here i can”t include screenshots. are you do costumization works on extra charge on the theme? if yes what is yor price? can we also discus at whatsapp?
Hi,
Please buy the renewed support and submit a ticket here: https://oceanthemes.ticksy.com/
Instructions to support renewal items: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Thank you!
Hola. Te escribí a través del formulario hace aproximadamente dos semanas. ¿Puedes ser tan amable y contestar?
Hello. I wrote to you via the form about two weeks ago. Can you be so kind and answer?
Hi,
We will check and support your problem right now, your ticket #3418731.
Thank you!
how to remove or replace the bg-header.jpg on all pages i want to give them color of the organization how to do that
Hi,
Please read this documentation: http://oceanthemes.net/docs/engitech/page-header/ and http://oceanthemes.net/docs/engitech/on-off-page-header-in-pages/
Thank you!
how to replace bg-header.jpg with Color at Background
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Problem solved with theme configurations, I cannot delete comment.
Great work, Thank you!
i have transferred my theme from Dewa.pk to Saindak.com.pk i just let you know so the Key will be with Saindak.com.pk and i will delete my dewa.pk soon as possible
Ok, no problem. Thank you for your let us know.
Hola, me estoy encontrado con un fallo en el footer. Cuando lo configuro en el movil se visualiza mal. ¿Puedes ayudarme?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I have purchased this theme. However after installing both themes( main and child) on wordpress I could not see all the templates? Please assist
Hi,
please read this guide and then import demo data for your site: http://oceanthemes.net/docs/engitech/one-click-import-demo-content/
Thank you!
Hi, just wonder if theme contain redirect rules? I liked the theme but my friend who has experience with it said it keep having a soft 404 and he can not find where to turn it off.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I need to change HOME word for breadcrumb menu (I want to rename it to ACASĂ).
Also, I want to be able to change the footer and I saw that every page has the top right buttons with FREE QUOTE and Have Any Questions (with phone number). I don’t want them to appear in my pages…
Could you help me? What should I do?
And one thing which is not good at all is when I turned off the preloader, the entire website is not loading accurate. This theme can run accurate only with preloader? What I mean with “accurate” is that without preloader, the entire site loading is like an explode, without loading smoothly, there are some big images few miliseconds, and then the site appear normally…
I hope you have an idea of my current situation. Thank you in advance!
Have a nice day!
Robert
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you