16505 comments found.
Hi team, wordpress 6.3 has been released, it’s safe to update with Jupiter V6? Thanks!
Hi, All of our productions sites are updated to WP 6.3 without any issues, we have not so far faced with any errors or issues. So I believe its safe to update,
regards
Thanks!
Hi, I want to purchase the Jupiter x3. I have a couple of questions before I go ahead and buy the theme. 1. Does your new builder have all feature of Elementor plugin 2. Does Elementor plugin work with the X3 2. Is it possible to go back to Jupiter X2 Please advice, Thanks
Hi,
Thanks for reconsidering JupiterX.
1. Yes, it offers all the features of Elementor Pro; it’s a complete replacement.
2. JupiterX v2 or v3 is built around the Elementor plugin, making it compatible with Elementor, Elementor Pro, and the majority of its popular addons.
3. You do not need to go back to V2 as the new version is not a standalone package but a newer update with many new features and improvements.
Let me know if you need further questions
Great, thanks for the quick reply
Hello
Security vulnerability for JetElements For Elementorn detected https://patchstack.com/database/vulnerability/jet-elements/wordpress-jetelements-for-elementor-plugin-2-6-10-authenticated-remote-code-execution-rce-vulnerability?_a_id=350
We have to update to to the latest available version (at least 2.6.11). But it is not available yet, When can you address it?
thank you,
Hi, It’s already released, please go to JupiterX Dashboard > Maintenance > Updates, and check for new updates.
HI, Usually jet plugins updates are done on the plugin page itself.
But I gave it a try, I went to JupiterX Dashboard > Maintenance > Updates and updated the plugin https://snipboard.io/KduW2Q.jpg
After that I go to the plugin page and see that the jetElementor is still on version 2.6.9 and there is a button now “update required” https://snipboard.io/7Znwqs.jpg
I click “update required” and on this screen there is no update available https://snipboard.io/T9kJG8.jpg
I go back to Jupiter X dashboard, refresh the screen and I see again the Jetelementor plugin available for update https://snipboard.io/w274pf.jpg
So, I am in a loop here. I tried several times:))
Is it possible to update plugin manually? Like reinstall it?
It was due to transient cache, would you try again, it will appear in Dashboard > updates page as well.
the issue is resolved now, thank you
Jupiter 6x – WPBakery Page Builder (Modified Version) is at version 7.0 When will version 7.0 be available?
Hi, It is released just very recently and we have been waiting for any possible quick patches to address unpredicted bugs, so you can expect an update within the next couple of weeks. I appreciate your patience, regards.
The best theme, I use in all my projects. I have one with woocommerce and I’m using register field from JupiterX how can I redirect to home with auto login after sucessfull register?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. To configure a redirect on the Register widget, please follow these steps: 1. Locate the “Add Action” setting in the Register widget. – You can refer to the screenshot here: https://prnt.sc/MO6cLw2QjiMD
2. In the “Add Action” setting, select the option for “Redirect”. – This will activate the “Redirect” section.
3. Access the “Redirect” section and set the desired URL for redirection. – For reference, please see the following screenshot: https://prnt.sc/MO6cLw2QjiMD
If you have any further questions or require additional assistance, please don’t hesitate to let me know. I kindly request you to create a new topic on the following page:bit.ly/3rOQGpe.
Best regards
Hi no problem, but I need autologin after sucessfull register
Unfortunately, auto-login is currently not supported. I will add this as a new feature request. In future updates, you will see an option to enable auto-login. However, for now, you can simply redirect customers to the login page until we provide this feature.
Hello. I have a license that was used for a website which is no more being used for the website. way long ago. iIs there a way to revoke the already existing registered domain for a new one?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. I just revoked the license and now you can use it in another website with no restriction, regards
Hey, I’m using Woocommerce Version 7.9.0 & JupiterX 3.3.5 – When adding a product to card, the card is still empty and product is not added to the cart. I did no change in any file but noticed that the cart.php template is outdated in the theme override. I copied pasted the last version of the car.php from woocommerce plugging but I does not fix the issue.
Any idea how to fix ?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. I’m pleased to inform you that the deprecated templates and the Cart issue in WooCommerce have been successfully fixed in the latest version. To benefit from these fixes, I kindly recommend updating both the JupiterX theme and the JupiterX Core plugin to the latest version (3.3.8). If, after the update, the issue persists, I kindly request you to create a new topic on the following page:bit.ly/3rOQGpe. Our support team will be glad to assist you further in resolving the matter. Thank you for your cooperation. Best regards
Got the exact same issue now with JupiterX 4.2 Woo 8.7 – none of variable product are added to the card anymore.
Hi, i’m trying to make a mega menu but i meet pbs. Is it possible to download examples in elementor ?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. To create mega menu, you will need to use Advanced Menu widget and when adding a submenu you will choose the type and the content to be shown. For more assistance I kindly request you to create a new topic on the following page:bit.ly/3rOQGpe and our team will guide you through the process. Regards
Hi, no problem for the delay answer. But i think you don’t understand my need.Our need : To have 6 firsts items in the menu. For each of the 6 items, we need about 4 our five sub menus. And for each of these sub menus, we need a full width section (or widget).
Now, when i use submenus on Advanced widget and hovering the first item menu (or clicking), all the sub menus content are shown. But i would like to obtain the same thing that’s shown here in the visual hierarchy example on your real estate pre made website. That uses tabs, but as an vertical menu. My need is to have several submenus with templates. But no if they’re all shown in one click. I posted on the public support site. But the answer is not ok. It’s told that guides will be sent to me. And i did not received it. I really spent many hours trying mega menu with jet menu. Without. But that’s really a too much complicated thing….
Thanks for your help and have a good summer vacations !
Hi The requested feature is currently not available as a standalone option in the Advanced Menu widget. However, if you add submenus in the advanced tab, there are settings available to enable tab opening on hover and click. Additionally, you can customize the tabs to be displayed horizontally or vertically. Although I believe I can address the concern you mentioned, if my response is not comprehensive enough, please do not hesitate to ask us here or create a new topic on the following page: bit.ly/3rOQGpe. Our support team will be more than happy to assist you further with your query.
Best regards
Hi ! I understand what you mean 
but it remains a two levels solution. For example, take this shopify website. https://www.ohmycream.com/ under the shop menu item, you can see that in all, we have a 3 levels mega menu. It’s not rare. And not only for e-commerce. And jetmenu, advanced tabs or older mega menu and jupiter don’t allow this.
I also already sent a request on the support forum. But access are asked. And i can’t give theme (security Ip address protocol…). I’m searching a solution, not help directly on website. I have tested all solution with jupiter x and now know that it’s not possible. I Guess 
Apologies for the delayed response. I’m committed to assisting you in finding a solution for your website. Kindly reach out to me at bob [at] artbees [dot] net. Once you do, I will personally connect you with one of our developers who will promptly assist you in finding a resolution. If we determine that the issue is complex and necessitates a specific task, we will address this in upcoming releases to ensure a more seamless experience.
Thank you for your understanding
Is Elementor Pro compatible with the theme?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. Absolutely! I’m pleased to inform you that JupiterX is fully compatible with the Elementor Pro Plugin.
Best regards
Hi, why is no one replying to my ticket??? now it been more than 15 days!!!
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Currently there are 6 customer support and developers working around the clock to clear the backlog. We promise this out-of-control situation will not happen in the future. regards
My hosting sended me a email to deactivate “Jupiter X core” plugin due to security vulnerability reason (see https://wpscan.com/vulnerability/6f3f0822-10b3-42c2-a491-4be35912b9fa and the message below): Let me know.
MESSAGE FROM HOSTING:
“We are writing to you today to notify you about a security vulnerability that was discovered in the Jupiter X Core plugin. The plugin was detected on one or more of your websites:
• de… • eve…. • red…
If you have already removed Jupiter X Core, you can disregard this message.
The plugin has a vulnerability that makes it possible for unauthenticated visitors to download files from the server. This vulnerability is active when the premium version of the plugin is used. There is no fix available. The plugin is closed.
We recommend deleting this plugin as soon as possible.
This vulnerability may exist in both live and staging environments. We recommend that both be checked and that the plugin be deleted.
We detected this vulnerability on July 24th, 2023 at 7:40 AM UTC, but due to the time difference between scanning for vulnerabilities and sending notifications, you may have already updated the vulnerable plugins.
If you have any questions, please feel free to reach out to our Support team.
Thank you for being a Kinsta client!”
???
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. The reported issue has already been identified and successfully fixed.The fix has been scheduled for inclusion in the next release. We are constantly working to improve our product and provide you with the best experience possible. Thank you for bringing this matter to our attention, and if you have any additional questions or concerns, please feel free to reach out.
Best regards
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. It appears that the provided link is currently empty. Could you please provide a new screenshot or alternative information to assist with addressing your request? Your cooperation is greatly appreciated. Thank you!
Best regards
Hi, Please could you reset my License. My site has changed and I need to register my license. Thanks
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. I just reset your license and you can now register your license with your new website. Regards
All existing JupiterX updates since 2.7 have resulted in the Elementor Navigation erroring. Is there a fix coming any time soon?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. Certainly! Since version 2.7, we have implemented numerous improvements and addressed various bug fixes in JupiterX to ensure they no longer exist in the latest version. To ensure a smooth experience, kindly remove any existing logs and proceed to update both the JupiterX theme and JupiterX Core plugin to the latest version (3.3.8). After completing the update, please reevaluate the situation. If you encounter any logs or issues specifically related to JupiterX, I kindly request you to create a new topic on the following page :bit.ly/3rOQGpe. Our dedicated support team will thoroughly investigate the matter and provide you with a comprehensive solution. Thank you for your cooperation. We are committed to delivering an optimal experience and resolving any concerns you may have. Best regards
Is it totally necessary to have to use Elementor? I have 3 licenses and I would like to be able to use JupiterX without Elementor, with other alternatives Elementor is too compromised, and it forces you to subscriptions that seem too abusive to me and I would like to use Jupiter X without having to use Elementor.
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. Absolutely! The majority of the features in JupiterX are specifically designed to work seamlessly with Elementor. However, if you prefer not to use Elementor, JupiterX also provides default pages along with their corresponding settings in the “Customizer” that you can easily utilize. These default pages offer a convenient alternative for creating and customizing your website without relying on Elementor. If you have any further questions or need any assistance, please feel free to let me know.
Best regards
Can anyone tell me what might be the problem with my Jupiter X theme? Because after using it for 2 years, the Control Panel of the theme stopped working and if you open it, it’s just showing empty window. Also if you click on Customize, you won’t see Jupiter X menu, it’s just simple WP menu. Wordpress is asking me to Update Jupiter X Core plugin, but after I did it, my whole website went down – there was a critical error. Thankfully I had backup files and could restore it. Anyways it’s very sad that I’m not able to use my Jupiter X Control Panel anymore, is there are way to fix this?
According to our developer, the Jupiter Woocommerce Addon is experiencing compatibility issues with the latest update of the Jupiter X theme.
hi,
I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. To ensure a comprehensive resolution, we kindly request additional information regarding the issue. You may share the details with us here, or alternatively, we recommend creating a new topic on bit.ly/3rOQGpe. This will allow our support team to thoroughly investigate the matter and provide you with the necessary assistance. Best regards
Hi, is possible to install a theme without shop and after that use the shop? what we have to do? install woocomerce? or import something?
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. Certainly! You can definitely install the JupiterX theme without the WooCommerce plugin. However, if you require shop functionality for your website, The JupiterX theme is fully compatible with WooCommerce.
If you have any further questions or need assistance with anything else, please feel free to let me know.
Best regards
Hi,
Something is wrong with the product filter. You can check (or select) something but not filtering products.
bit.ly/3O2xo7c
How can I fix this ? Many thanks.
Hi I would like to sincerely apologize for the delayed response to your previous inquiry. We regret any inconvenience caused by the extended response time, which was a result of the vacation period and an unprecedented understaffed situation. Please accept our apologies for any frustration or inconvenience this may have caused. I have taken the time to review the link you provided, and it appears that the product filter is functioning correctly. However, in order for us to better assist you, could you please provide us with more details regarding the issue you are facing? Alternatively, you can create a new topic on the following page: bit.ly/3rOQGpe. Our support team will thoroughly investigate the matter and provide you with a comprehensive solution. Best regards
Hello,
I have some questions on your support that nobody answers me, can check the topics please?
Thanks!
Hi,
Both of your tickets are now replied.
Bests
Hi, I don’t think we need to renew support if the problem is common for everybody, but you definitely have a problem with the Raven plugin (not updated since September 2020) and Jupiter_Core updated just few weeks ago, and it’s breaking websites with Fatal Error messages, I think it’s inadmissible to send updates without checking them, some of us have clients using your theme, I think your service quality has decreased lately. Please fix this issue because from what I see, a lot of your theme users are complaining and you’re not even answering, this is not helping your reputation. Best Regards.
Hi there,
You need to deactivate and remove the Raven plugin as it is no longer is use. Back in 2020, it merged with Jupiter X Core. Please completely remove Raven from your website and only keep Jupiter X Core plugin updated. (The latest version is 3.3)
Bests
