6411 comments found.
Hello there,
It displays notifications about the «WooCommerce» plugin needs an update (7.9.0 -> 8.0.0) and «WordPress» (5.9.3. -> 6.2.2)
I wonder if it’s possible to update and it doesn’t conflict with your theme.
Thanks in advance, Cordial greetings,
Hi megapublicidad,
yes, the JNews theme is compatible with WooCommerce 8.0.0 and WordPress 6.2.2
Thank you
Hi, does the Jnews video theme require video encoding setup. Is it necessary to have ffmpeg installed on the server? Can any of the themes be used for music streaming? Thanks.
Hi spiveyo,
our jnews theme don’t need video encoding setup like ffmpeg, JNews can work on servers that meet the Wordpress standard requirements.
yes we have these demo below for audio or podcast streaming, please check it
Thank you
i want for my this website. check this link and suggest me what would i do https://grenoken.com/
Hi JohnPaul0000,
our theme is a news theme, We saw that your website is a company profile website, For a website like a company profile we can suggest some of our other products below
Thank you
Importing “Default” theme progress loading over 4 hours. I can’t import the default theme.
https://pasteboard.co/pud7Q9y4z8TP.pngHi ayaanahad,
Regarding this thing, please contact us through our profile in the link below, Please also attach your system status that you can find in WordPress Dashboard > JNews Dashboard > System Status
our team will try to help you
Thank you
I am getting a bounce back when trying to email support@jegtheme.com
Hi bluebeach,
please re-try to send the email, if you are looking for support, please try to submit a new ticket in our support form, you can access it in the link below
our team will try to help you
Thank you
I get ERR_CONNECTION_REFUSED error when I try to login to activate my theme.
Hi oriollpz,
regarding this thing please try to open a new support ticket in our support forum
our team will try to help you
Thank you
I have been waiting a long time for a discount on Jnews. At this price I currently can’t afford it. Is a discount coming anytime soon? Please?
Hi greatayon,
thank you for being interested in using JNews, but sorry, at this time we have no plans to do discounts
Thank you
WE CANNOT LOG IN THROUGH THE ENVATO API. Can’t get any help and we already purchased extended protection!!! This is the WORST customer experience ever!!!
We need our site fixed as you have never addressed the issues of your poorly coded site.
HELP US AND GET YOUR LOGIN FIXED!!!
Hi CWDTeam,
Regarding this issue, please try to log out from the Jegtheme support forum website and Themeforest site. Then try to log in again at this page https://support.jegtheme.com/account/login/ or you can log in again using private window or incognito mode.
Let me know if you need further assistance.
Thank you
Good morning!
I’m getting the following error in Google Search Console:
“logo.contentUrl” in Google Search Console
I read a tip from you to check in Home Page Schema Type, but the image is there and the name of the Organization!
I don’t know what happens, but my posts are not indexed!
I’m seriously thinking about buying another Soledad license…
Hi jpinheiro
for the post that not indexed, that maybe caused by several reason, such as the SEO plugin that used, google crawl budget and anything else, regarding this thing please contact us through our profile page
Thank you
Hello guys,
You didn’t add a new pre-built website in the last few months. Is there any future plan to add a new one in the near future?
Hi ranukadev,
yes, we will add new prebuilt website or demo in the incoming update
Thank you
Do you have any idea when it come? Within next week, within two weeks, within a month or within two months?
sorry, unfortunately we can’t inform the exact date when the update will be released, we will release the update after all our preparations are complete
Thank you
Hello there, I’ve been building my site with your theme, and I’m trying to see if I can move the comments section so it appears below tags and Related Posts, as it’s currently above those two features. Is this possible because I can’t see any options to move it when editing with Elementor. Please assist.
Hi jenniferochieng300,
thank you for using jnews, please try to make custom post template to override the default post template, you can follow the documentation in the link below
JNews Post Template Documentation
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi, I have been using your theme for years but in the last day or two I have been experiencing an issue with the parallax ads. On mobile devices, the parallax ad will overlay all text on the post.
I have not made any changes to my site or installed any new plugins.
Okay, I have found the problem. The issue persists when Google reCAPTCHA is enabled in the plugin Contact Forms.
Have you come across this issue in the past?
Hi bluebeach,
we checked our parallax ads and enabled reCAPTCHA for the comment and the ads still working,
Regarding this thing, please make sure you have the correct setting for reCAPTCHA on Google reCAPTCHA dashboard
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi,
It’s when reCAPTCHA is enabled for the plugin Contact Forms – that’s when I noticed the issue not when it is enabled for comments.
if the reCAPTCHA is coming from the Contact Form, maybe the error is related to the reCAPTCHA script from the contact form, regarding this thing, we suggest contacting the Contact Form plugin author about this issue, we think they understand more about the script they made
Thank you
Hello Sir/Ma’am, I have purchased this theme for my news website but it is not working on my server. Problem is when I install this JNews theme to my WordPress website then Home page is broken. CSS and JS is unable to load on home page. So this is not working for me. Please refund my money. I don’t want this theme anymore. It is a request to refund my money. Thanks !
In which plugin of JNews Adsense ad integration managment is available. I only want to install that plugin. Please suggest the plugin name. Because I have not installed any plugin of JNews thatsy I am not able to see the Advertisement Option in Customize.
sorry for the delayed response, We already replied to your ticket about the CSS in the link below, please check it
for the advertisement option, please install and activate the JNews – Essential plugin
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
i am getting problems for licance i do have have doucumant but still looking for whats must i do i must delete jnews and goodby wordpress and jnews or whats
Hi sajjadhussain4923,
Sorry for the delayed response, please make sure you are using the Envato account that you used to buy JNews when activating the theme
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Where do I install ad network scripts and Google Adsense? It says in the “header”, but there is nothing that resembles that and/or it doesn’t work in the Javascript section.
Hi staceyhood,
if you want to add google adsense on the header, you can add if from Wordpress Dashboard > Appearance > Customize > JNews: Advertisement Option > Header Ads
on the Header : Advertisement Type you can choose Google ads, and then you can add the Publisher ID and Ad Slot ID
if you want to use script code for the ads you can choose Script Code, and then add the script there
we also have several advertisment option in our theme, please check our advertisement documentation below
JNews Advertisement Option Documentation
if you already following the instructions above and the ads not showing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
I want to show both published and modified date… Or show published date, if the post is modified, modified date will show instead of published date
Hi kingsparo1,
for the post date meta option you can access it from WordPress Dashboard > Appearance > Customize > JNews: Additional Option > Post Date Setting
if you want to only publish date you can choose “Publish Date”
if you want to show publish date and when the post is modified show modified date, you can choose “modified date”
if you want to show both published date and modified date, you can choose “Show Both Dates”
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
I have choose both but only one date is showing
just want to make sure, have you ever modified a post that only shows one date?
if you are using the “Show Both Dates” option, the option will show both the published date and the modified date if the post has been modified, if the post hasn’t been modified it will only show the published date
Thank you
Im trying tot change the headerlogo in the theme bud when im changing it and save the change or ad a mobile logo / drak logo it loads only Alt text and the logo is not showing. I have used all difrent sizes of logo’s still the same
I found the issue to be the toggle darkmode. Is there a fix for that i want to use dark/lightmode
Hi eemskrant,
we check the dark mode logo in our side and it still working properly
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
I cant login the support dashboard when im renewing licence ill get: Notice: Refresh License Throttled for 1 Hours and thats for 2 days now
please contact us through our profile
https://themeforest.net/user/jegtheme#messageour team will try to help you
Thank you
Hello goodnight!
On Soledad, all my posts are not indexed by Google or Bing, but the same is not true of JNews! I’ve tried several SEO plugins, paid or free!
If I pay for extended support, will you help me resolve this issue?
Thank you for your attention!
Hi jpinheiro,
we can try to help you, but first we need to gather some information, you said you use soledad and the post is not indexed too, if that is the case, the problem maybe not related to the theme, have you try to use default Wordpress theme such as twenty twenty three?
Thank you
I expressed myself badly with Google Translate! Sorry!
What I mean is that in SOLEDAD, all posts are indexed, but the same does not occur with JNews in marcasemercados.com.br!
See the examples below!
Com aumento de vendas, Volkswagen cancela layoff da fábrica de Taubaté https://www.marcasemercados.com.br/com-aumento-de-vendas-volkswagen-cancela-layoff-da-fabrica-de-taubate/ Rio Day: evento em Brasília reúne autoridades e empresários para discutir os desafios da segurança pública do Rio de Janeiro https://www.marcasemercados.com.br/rio-day-evento-em-brasilia-reune-autoridades-e-empresarios-para-discutir-os-desafios-da-seguranca-publica-do-rio-de-janeiro/ Netto Mallupy e Caio Bertoni realizam fusões com foco em construção de ecossistema no mercado da música https://www.marcasemercados.com.br/netto-mallupy-e-caio-bertoni-realizam-fusoes-com-foco-em-construcao-de-ecossistema-no-mercado-da-musica/regarding this thing could you please share your google search console results with us?, You can share your google search console results through our profile
https://themeforest.net/user/jegtheme#messageThank you
Frontend Translation
Are there any plans to update the video features such as:
1.) On the post archives, allowing the video icon button to play the video (after clicked) within the frame while remaining on the archive page? Currently, clicking the video icon takes the user to the post page which is very dated (IMO)
2.) Video autoplay option on the post archive page
3.) Video autoplay on the single post page
I almost purchased the theme and really wanted to, but the video features are lacking. Blogs/magazine are integrating video and we need autoplay features. Respectfully, please consider hiring some graphic artists to create updated contemporary templates. The templates look like they’re from 2018.
Will this free plugin work with the theme for video autoplay?
https://wordpress.org/plugins/really-simple-featured-video/
Hi stylish1,
unfortunately at this point, we don’t have a plan to add a play video on the archive and autoplay video, We will add it to our feature request list but we can’t promise when this feature will be available, our theme didn’t support Really Simple Video plugin at this point.
thank you for the suggestion, We will continue to to improve the quality of our designs
Thank you
Friends, good morning! Please, how do I configure the Top Menu in News Plus? It’s not in Menu and I didn’t even find it in customize!
thank you very much
Hi jpinheiro,
to configure the top menu, please go to Wordpress Dashboard > Appearance > Customize > JNews: Header Option > Header – Top Bar Menu
you can also add elements to the top bar menu using header builder at the bottom of the screen
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
