5230 comments found.
The template does not load as shown in the demo. They have bad support as I requested a refund of the straps 18 days ago and no response. I also sent them screenshots. Elementor is broken in the template and requires coding knowledge. I do not recommend and request to solve this problem. Please contact me.
Hi,
whats your forum username? We are answering requests on a daily base depending on the workload. You can see this when viewing the forum. If you have a feeling that something about you inquiry is under our radar ask for an update, we are also only humans and can miss something. We can assure that if the technical requiremnets are met, all demos display as intended, Unfortunately we can’t process your refund since you raised a dispute and this blocks the process for now until envato is taking care of it.
Kind Regards UT
hi i wrote to envato if they can unblock so you can give me a refund. when I complained about the template, it wasn’t even 12 hours ago, so I want to cancel the purchase. Thank you.
Hi,
its still blocked. We can’t process it at the moment. I’m afraid we have to wait for envato here.
Kind Regards UT
Hello, they wrote me back from envato: We see the refund request and it hasn’t been yet disputed, the author should be able to approve this directly, if they can’t please screenshot their authorization with their email visible and reply with this so we can refund the item directly.
And this is link with my refund: https://themeforest.net/refund_requests/d83767bd-8c86-4a42-b6ca-da625aa055c9
What is the next step please? Thank you
Hi,
we waited 2 days now and the request is marked as a dispute and we can’t process it. Did you check if you can raise a refund again?
Otherwise we will open a ticket then.
Kind Regards UT
I wrote on envato and they wrote back saying they will contact you. Here is their email. It’s better if you make an agreement on market@help.envato.com, I don’t want to act only as an intermediary. I have been waiting for a month for the problem to be resolved. Thank you for understanding. Dominik Guzdek
Hi,
they now processed the refund.
Kind Regards UT
Hi, Is the theme based on Elementor?
Team Acme
Hi,
no its based on WP Bakery. You can add new content with Elementor but the example pages are based on WP Bakery.
Kind Regards UT
https://themeforest.unitedthemes.com/wpversions/brooklyn/demo11/
I am looking at this through Chrome and trying to work out what the Phone is supposed to be doing in the second section.
It is just blinking oddly.
Can you either fix this or explain what that feature is and what it is supposed to be doing.
Thanks
Hello, is it possible to install the template on wordpress 6.3?
Hi,
yes thats pssobile.
Kind Regards UT
Hello, quick question…does the theme offer the ability to use custom/different headers on different pages throughout the site? Additionally, I have a number of sites running on this theme but using the WPBakery Page Builder. How easy/feasible is it to transfer these sites to run on/using Elementor?
Hi,
yes you can set different header per page by using brooklynb metapanel below the editor when editing the page.
Migrating to Elementor is a bunch of work since everything is based on WP Bakery.
I’m the only person who don’t get any response, whether here or forum.
Hi,
whats your forum account name? The theme currently works best with 8.
Kind Regards UT
Hi, hell_knight. is there any update in near future? for php 8.1?
Hi,
this does not seem to be a registered user, however yes there will be an update to make 8.1 compatible.
Kind Regards UT
Hi,
Is it possible for you to provide an approximate timeframe for the update?
Approx 2 weeks
Kind Regards UT
How can I disable the cart icon on mobile
Hi,
this works with CSS
.ut-header-cart-mobile {
display: none !important;
}
thank you
How can I disable the cart icon on mobile
How can I disable the cart button on mobile
Toggles, accordion, etc don’t seem to work anymore. Keeps loading and site crashes. Is this a known issue?
Hi,
there are no known issue with these modules. Is your theme version up to date as well as all the plugins? Theme Version should be 4.9.7.6
Kind Regards UT
Everything is up to date (theme, plug-ins related to Brooklyn). Just to be honest, my support expired… Do you think you could still have a quick look to point me in the right direction where to find the solution?
Yes, you can post your inquiry here: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/
even with an expired support status 
Kind Regards UT
Hello,
I have just purchased your site, when I go through the demo installer option, I think there is a problem with the demo 48. Indeed, I wanted this demo but the demo that installs is not the demo 48 that you see in preview.
Please tell me how to install demo 48.
Hi,
we left you an answer in our support forum.
Kind Regards UT
Can I simply install a mega menu plugin on Brooklyn Theme?
Hi,
yes theme has its own mega menu and own walker. A plugin can work but can also conflict with the theme walker.
Kind Regards UT
Is your theme compatible with PHP 8.1?
Brooklyn Metapanel is not working, just a spinning logo on the page panel. Updated to the latest version and refreshed the cache.
Hi,
the update definitly solves the issue, if it remains please contact us in our support forum for further investigations.
Kind Regards UT
Brooklyn Metapanel is not working since I installed the theme. Theme options also isn’t working. Its stuck on ‘Logo & Accent And Link Color’ and just reloads the page when you click on any button.
Current version 4.9.7.6
Clearing the cache worked
Brooklyn Metapanel not loading any more in pages since wordpress update
Can you please assist?
Hi,
there is an update available by auto updater and later on at themeforest as well. This will solve the issue.
Kind Regards UT
I have a question I saw the memorial page and just wanted to know was memorial page. Was Alex F a real person? if so that is a very sweet page.
Yes he was a real person. He died at a very young age… We still miss him.
I change email in top header from theme option but not reflect in website
I sent ticket in support platform, no one answer me also here I asked from 2 days ago no one also answer me
Hi,
there is no active ticket under your support profile: http://helpdesk.unitedthemes.com/index.php/User/22050-Armendo/
If a change does not reflect, it could be a cache plugin issue or the front page for example has a custom config overwriting the Theme Options. In this case scroll down below the editor and open the header tab of Brooklyn Metapanel and check for a global overwrite.
Hi,
this seems to be a private conversation. Please repost it with this link: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/
Kind Regards UT
Hi,
I have the following questions before I make my purchase. I like the following features of this Brooklyn theme:
1. In Demo #4 – Elegant Cafe & Restaurant – there is a wave animation effect when we first load the Front page. Can you advise if this Wave Animation is a feature that we can set in the Theme Options? Which means if I design a new page, is it easy to activate this wave animation? Or is it something that I have to use the Demo #4 prebuilt website and customise from there?
2. Rain effect – I see on your menu that there is a rain effect. However, because you have so many demo, I did not manage to check through all to find which is the prebuilt website with this Rain Effect. Could you also advise if I want this Rain Effect after I make the purchase of the Brooklyn, is it easily set through your Theme Option or I need to search for the prebuilt website with this Rain Effect to customise.
3. Can I have multiple effects on a single website? That means, maybe one of my page has a Rain Effect and another page has the Wave animation effect.
Thank you and looking forward to your advise.
Hi,
1. In Demo #4 – Elegant Cafe & Restaurant – there is a wave animation effect when we first load the Front page. Can you advise if this Wave Animation is a feature that we can set in the Theme Options? Which means if I design a new page, is it easy to activate this wave animation? Or is it something that I have to use the Demo #4 prebuilt website and customise from there?
This is available for all demos, theme features are not restricted to certain demos.
Same for the rain effect or mixing elements on different pages
Kind Regards UT
we’ve been getting a nag about a cross site scripting vulnerability in the page builder now for a good while. Is there any update coming?
Hi,
the update for the page builder is available per plugin updater.
Kind Regards UT
