7059 comments found.
Hello there, header logo seems not display good on Safari : full width trech pixelised ! Is there an issue on safari ? Thxs
full width Strech pixelised
Hi, please make sure you have your support subscription active and contact us on support, one of my colleagues will help you.
Cheers!
Using the Appearance – Customize – Social media tab, all my profiles work but I can’t add TikTok as the icon is not there on the list. Is this something to be added on later?
Is it possible to create a multi-vendor (B2B) store like Alibaba with this theme?
Hi, yes, but you will have to use one of the plugins that are available on the market and are built for this purpose.
Cheers!
I report the same bug that another user reported before: Since the installation of the version 3.0 I noticed an issue with the /cart page. When you empty the cart it used to display the message “Your cart is now empty” followed by a link to return to SHOP. Now it simply shows the page title and no message. IF you refresh the page the message displays as before. I have cleared the cache (local and server) but the issue remains. I have tried and in your demos this does not happen.
Hi,
this was fixed in the latest update, v3.2.
Cheers!
Is revolution slider not in the new theme update included?
Hi,
Yes , this plugin is included, please donwnload the main zip, inside you’ll find a folder called “Plugins” where you can find a link to download the plugin.
Cheers!
How can i change back to the WP Bakery Editor after updating the theme?
Hi,
you don’t have to change anything, if you’ve been using WP Bakery, you can keep using it.
In other words, you can choose which editor you use: WP Bakery or Elementor.
Cheers!
The Shopkeeper Dashboard Popup cannot be closed.
“Welcome to the Shopkeeper Dashboard! Here you will find templates, kits, plugins, useful links, documentation and help.
If you get lost, come back here.”
Can you please fix this? I have the latest version of the theme.
Hi,
on the bottom right there is a Dismiss button. Click that button, and the popup should close and never appear again.
Also, please update to the latest version of the theme, 3.1.
Cheers!
Hi, I just updated to the latest version and there is no dismiss button, otherwise I was not writing you.
Hi,
please contact us on support, we will need temporary access to the backend to understand what’s going on and why your Dismiss button is not displayed.
https://www.getbowtied.com/support/Cheers!
I looked for the button in the HTML with the inspector and found out there was a css declaration of display none. I managed to remove it and click on the ignore button. It’s all good, but for other users it would be better if you solve it.
I’m glad you got that sorted out. There is no such problem for other users, thanks!
Quick view feature in product card don’t exist after the 3.0 update.
Hello Guys,
I have a question about the search function.
I really like how the search icon and search field work right now. However, I’ve read through comments that our current search functionality is limited to WooCommerce’s default system. I’m thinking about getting a more advanced search plugin to improve this as I’m getting complains from my customers that they can’t find what thy need easily so it became a priority change for me.
I’m wondering how adding a new plugin might affect the look of the search icon and search box. Can I still keep the current style while adding new features?
Most of the plugins I’ve seen use shortcodes to add their search fields, but our icon uses Ajax to show the search field smoothly. I’m not sure if these plugins will work with what we have.
I know you don’t handle customizations, but could you guide me on whether this is possible? If it is, a quick overview of the steps would be really helpful. I’ll take it from there and figure it out on my own. Right now, I’m a actually unsure about how to proceed and even its possible or not.
Thanks for your help in advance!
Hi,
anything is possible, it depends on what kind of features you are looking for.
The search in the header is the default WooCommerce search, because we are talking about a WooCommerce theme.
But once you determine your needs I’m sure you can find a plugin that extends the default WooCommerce functionality.
Cheers!
I believe my question wasn’t clear. Let’s rephrase it: If I were to purchase a new search plugin with enhanced functionality and subsequently renew my support, would it be feasible to seek assistance from you in integrating the additional features of the new search plugin into the existing search icon? In essence, I aim for my visitors to continue using the familiar icon and search field, while the search results are powered by the new search plugin.
Thank You
Not sure if its theme related [have the latest Shopkeeper theme, WP 6.3 and WC 8] but noticed an issue with the /cart page. When you empty the cart it used to display the message “Your cart is now empty” followed by a link to return to SHOP. Now it simply shows the page title and no message. IF you refresh the page the message displays as before. I have cleared the cache (local and server) but the issue remains.
Hi,
please let us know if you see the same thing on our demos https://shopkeeper-demo.getbowtied.com/
Also, please contact us on support, you will need to share your site with a developer who will help you.
https://www.getbowtied.com/support/Cheers!
I don’t see the same thing on your demos. I have just contacted you via support
Hi,
this was fixed in the latest update, v3.2.
Cheers!
Thanks. I can confirm v3.2 fixed the issue of empty cart message compatibility with WooCommerce 8.0.3
When you rollover the product on mobile the image shows underneath product image. Is there an update to resolve this issue? Also, on iPad the theme displays the same as mobile phone, can it look more like the desktop layout?
Hi,
navigate to Appearance > Customize > Shop > Product Card and uncheck “Second Product Image on Hover” then press “Publish”.
As for iPad, the theme has 3 main breakpoints: Desktop, Tablet and Smartphones.
If we displayed the same layout on tablet as on desktop, some elements would not work correctly, such as menus, due to the different way of interacting with these devices (finger vs mouse).
Cheers!
As you switched to Elementor as default page builder is it possible to import website styling options (fonts, sizes, colors) choosen in Appearance > Customize to global or default Elementor styling options. Elementor has it own default styles (WP Bakery used styles from theme customization) and it takes time to setup it again.
Of course!
Install this plugin https://wordpress.org/plugins/customizer-export-import/ and exporting customizations will be a breeze!
With Elementor you can also use the same customizations from Wordpress, all you have to do is ignore the global customizations in Elementor.
Cheers!
But by default Elementor has its own styles (fonts, colors etc). How to force Elementor to use styling chosen in Appearance > Customize and Shopkeeper default styles?
Don’t set anything in Elementor global styles or if you have set anything, set them to default, that way the settings in Customizer will apply.
Dear Get Bowtied team, with the switch to Elementor as Shopkeeper’s main page builder, I am wondering if you are planning to discontinue compatibility with WPBakery in the medium term? As my site is built with WPBakery, I’m afraid I would not be able to simply make such a switch without having to re-build my entire site. I’d love to know more about your plans in this regard, thank you.
Hi,
don’t worry, we will not discontinue WP Bakery and we will provide updates of this plugin, for life.
Cheers!
Hi there – We built our site years ago with your original page builder, WPBakery. We never loved it, and always had Elementor build out other non-product pages. We love the shift to Elementor, but still have WPBakery on the site. How can we rid the site of WPBakery and have those pages built using it converted to Elementor?
Hey,
Product pages, categories, cart, checkout are not built with WP Bakery, they are native to the theme. So there’s nothing that requires any conversion.
If you have pages built with Elementor, you can uninstall WP Bakery.
However, do this on a staging site, so that it doesn’t break anything in case you still have something built with WP Bakery.
Cheers!
Thanks, that’s good to know—Looks like your previous Front Page (Slider) was built on WPBakery. Here’s the site: https://thesurfaceshop.com/. Do you have any Front Pages built in Elementor that still fit this look? We love that slider but open to others. Thanks for your help!
Also—do you know if Portfolio items were built by WPBakery?
Bumping this up, would love to get your thoughts on a suitable replacement, so we can eliminate WPBakery. Thanks!
I don’t want to import the new demo kits. I would like to install the original demo content. Is this possible?
The default demo is for viewing only, we don’t distribute it for one simple reason: it’s too large in terms of number of items, products, pages, and some servers fail to import. We are working on a lighter version, you will find it available for import soon.
In the meantime the importable templates will give you a foundation you can build on and will help you launch your next project faster.
Cheers!
Thanks for your feedback. Any idea how long this will take as the new templates don’t suit my style. The original demo was spot on.
Hi. Since the last theme update (version 3.0) there’s been a long delay between the moment I click on the “add to cart” button and the moment the product really goes into the shopping basket. There was no such delay before… And the cart and paiement page are much more slower…
Hi,
this seems to be a cache issue.
Please delete your server cache and your browser cache.
Cheers!
Hey, I’ve deleted the cache but I have the same issue again. NB : I haven’t change anything between the 2.9 and 3.0 version.
Hi There,
is it familiar that it is not possible to upload images with Elementor in the templates you provide?
I started to build a new website but uploading images is not possible because the button doesn’t work in the template I selected.
Best regards.
div class=”elementor-control-media__tool elementor-control-media__replace” data-media-type=”image”>Afbeelding kiezen
is it a template specific error or do you not experience this in your wordpress environment?
I don’t have any support left but I think this is beyond support if it is a template bug.
Hi,
There is no connection between a template and not being able to upload images. Please check your server settings or contact your hosting company.
seconded on the comment below, I want to add widgets to my product/category pages
I am considering the renewal of my purchased license. But my main issue in the past was, that the product pages are fixed and cannot be modified in the theme settings. I wanted to know since Elementor is now the official page builder, if this has changed? Is it now possible somehow to modify the product page? I mainly need to insert some additional product information like lead time, warranty info or bullet points and things like safe checkout, etc. Please let me know. Thank you.
Hey, please read this article: https://elementor.com/blog/customize-woocommerce-product-page/ Cheers!
Why does update basket stay white in colour even though all other website text is black? this failure to auto update cart is still a failure on shopkeeper 3. Please fix
Hi,
we need to see it live to understand, please share a link.
Cheers!
