131 comments found.
I purchased your theme , but it does not upload to wordpress 6.3.1 .. and if upllading only child theme it gives the theme is broken ,,, can you solve this issue
Please use our latest version theme.
Hello,
we are having a couple problems with bugs and features in this template. The biggest right now is the fact that if you are a provider and you have more than 9 services, you can’t view them in “My services” menu, since there are only 9 services visible and no way how to view more – no pagination, scrolling or other way. Our client has currently 106 services and he needs to edit them in the “My services” menu since there are different things you can edit in the “My services” menu and in the menu “All services” in the Wordpress administration. Could you please fix this?
We will compile a numbered list of other problems and post them here later today. Thank you.
Please share the details to support@dreamguystech.com we will give support
This Theme is not worth it, has too many bugs and the content is not loading properly. Tried contacting the support but no response.
We have weekend, please contact support@dreamguystech.com
the response from the support was useless. Basically the guy( RamKumar) who is the support agent asked me to reinstall the theme saying theta they have a new version. I checked the version log and there is nothing release in this week.
If you guys can’t resolve the issue issue a refund. This theme is useless
Sorry for the inconvenience. We will install the latest theme.
Registration is not working on the latest version, In you change log it says registration bug is fixed, but its not working, I have sent an email to your support team.
Hi we will check and solve your problem
there is no subscription option
We are working on this. We will release upcoming version
I contact you in private but you dont answer me. Now im asking you, give me my money back. Is imposible that i need pay for everything, something like email setup, when i m paying support. For you my friend all is CUSTOMIZATION. I cant use your script because my server block him, do you have a malware file in your function.php file and you say that that is fine, my friend is not fine, i cant shut down mod_security like you suggested. MY MONEY BAD, PLS!
Hi, we are in weekend holiday. We will solve your problem on Monday. We don’t any issues in our themes.
you dont but i have, my money back pls.
We are pleased to share that over 70 buyers have purchased our product, and we are delighted to report that we have received no reports or indications of malware associated with our theme. We take the security and integrity of our products very seriously, and our customers’ satisfaction and safety are our top priorities.
Check your Email
Is there anyway we can add the staff members option for service provider so that customer can select the staff member for specific booking?
No option for this staff module, we will add it in upcoming version
does it support RTL ?
At present we don’t have RTL option. We planned for upcoming version. Once the RTL theme ready we will let you know.
can we use any wooocomerce based payment gateway ?
Yes you can use any WooCommerce based payment gateways.
Hi. Do your search fields on the home page alloww ajax? As in autopopulation when I start typing?
Next version we will include autocomplete and Ajax search.
is it possible to enable users to book service without registration?
This feature is not available in the default theme. We will plan and update it in the upcoming versions.
is there any way to edit the hero section landing page. In the truelysell elementor there is no option to do so. nothing to do so. 2, the search form cannot be added becuase search form didnt comes up in the elementor. please, text your theme on a separate environment.
We have updated this hero section edited in elementor. So please use our latest version theme.
what latest version? I downloaded the theme yesterday? Or give a link to download it please.
So, if y download the theme again from here it will be ok the hero landing page and i would be able to edit it.
Please send the email to support@dreamguystech.com we will give the update.
Hi , can you add more payment gateways, i can give you the TEST API KEYS, for MERCADOPAGOS if you want,
Hi, Upcoming Version We will add more payment gateways include Mercado Pago Payment Gateway also.
Hi i want to purchase this theme, can i get this theme in 19 USD as you mentioned earlier, Pls.
Hi, the offer has been rescinded. Thank you.
I have bought this theme. At present this theme is not production quality as there are major draw backs.
1. There is no way to collect the customer address, There is only Name, Email and phone. As the services have to delivered physically the address to which services have to be delivered can not be collected.
2. Tax is not getting reflected at the time of booking. This becomes major issue as we can not allow booking without tax. This is statutory requirement.
3. Price per unit is not available. Like per hour, half day or full day.
This theme may be used for job works type of services
Hi, Please find the following answers for your reference.
1. There is no way to collect the customer address, There is only Name, Email and phone. As the services have to delivered physically the address to which services have to be delivered can not be collected.(Address in Woocommerce checkout page)
2. Tax is not getting reflected at the time of booking. This becomes major issue as we can not allow booking without tax. This is statutory requirement.(Tax option in Woocommerce settings page)
3. Price per unit is not available. Like per hour, half day or full day.(this point is in our next phase of development, we will let you know once it is done).
Thanks.
Hi, sorry for this inconvenience. All above points will be implemented in our next phase of development. We will let you know once it is done. Thank you.
I have configured Woo commerce, but it is not getting reflected while checkout.
It will also be good if you can geo locate the address of the customers.. Also there is no option to hide the contact information of the provider. This will be required
Look forward to your updates.
Thanks for your concern. We will update all the features in our next version and let you know. Thank you.
1- Is it possible to make a free reservation and pay on delivery only? 2- Does it support RTL
Hi, 1. Yes, it is possible to make a pay on delivery in Woocommerce. 2. No, it does not support RTL. Thank you.
Hello, we have a few problems with the theme.
• How to show the user registration page, currently it is showing me the blank page, no matter what I assign it in truelysell core -> page
• It also happens to us that only administrators can create services but we want any “subscriber” to be able to create them and must be approved. How can we do it?
Can you help please?
Please share your details with our support team at support@dreamguystech.com. We will fix your issues asap. Thank you.
Can a professional specify multiple cities where it can operate?
Hi, multiple cities option is unavailable. Thank you.
Do you plan to add a feature to request a quote from multiple professionals? (e.g. I need to fix my sink, I request a quote and all professional in my area get the request and can make an offer).
Hi, In our next phase of development we have many features. We will consider this “request a quote from multiple professionals” . Once it is done we will let you know. Thank you
What are the payment methods available, i am only able to see Paypal payout, i want atleast stripe or the COD payment method. Is it available or not?
Hi, Please refer Woocommerce settings . If you have any queries please share it to our support team at support@dreamguystech.com.
Hello Dreamguys!
Very nice theme!
I wanted to ask if I can charge a commission per service or if I can have the provider pay a reoccurring monthly fee to list their services on my site?
If so, where can I learn about this to add it on my store?
Thank you, Winners!
Hi, Thanks for your words. Commission per service will come under customization. Thank you.
I will ask further questions in your support!
Thank you! Winners!
If you need any assistance please contact our support team. Thank you.
Ok, cool! I just sent you and your team my information. Thank you!
Winners!
Hi Dreamguys,
I’m still waiting for your help? I sent you my information already.
Please assist me.
Thank you! Winners!
Hi, our developer will reply you soon. Thank you.
Hi Dreamguys..
I spoke with your developer and here’s what I told him..
Your pricing doesn’t work very well for the Providers or Customers.. You need to allow “Per hour pricing” for the Providers and not a “Flat Fee.” Or, make your pricing a “Sliding Price Scale.”
By making the bookings a “Flat Fee” does not allow the Providers to make any money if the Customer books the Provider for the whole day. Your pricing / booking model does not look sustainable to me.
I logged into your “Customerdemo” site and tried to book a service.. and here’s what I see.
If the Provider’s Service Availability is from 11a – 6p and the Provider is charging $150 “Flat fee” then, if a Customer comes along and wants to book the Provider for 1 hour.. the Customer still has to pay $150.. or, if the same Customer wanted to book the Provider for the full 7 hours (11a – 6p) the Provider is still only getting $150 for that 7 full hours the way it’s currently set up on the Customerdemo backend.. this doesn’t make any financial sense for the Provider.. it’s wasting the Providers valuable time.
So, if the Provider is charging $150 for 1 hour.. then, the Customer may choose not to book this Provider because the Provider is too expensive.. and, on the other hand, if the Provider is charging $150 for a full 7 hours (11a – 6p) then, the Provider is loosing money with this scenario.
Example:
Provider works 12 hours = Provider only earns $150? (doesn’t make financial sense for Provider)
Same service Provider works 1 hour = $150? (doesn’t make financial sense for the Customer to pay)
It seems like a better solution would be to allow the booking plugin to “add” $xxx time’s the number of hours being booked. So, example.. if Customer books 2 hours at $150 that should = $300 ($150 x’s 2 hours) the Provider makes, minus Admin commission.. or, if the Customer books 3 hours at $150 that should = $450 ($150 x’s 3 hours) >>> and the booking plugin should update in real-time for the Customer to see that it’s going to cost them for the number of hours they are booking.
Other Service Based businesses like https://TaskRabbit.com and other Service sites use a “Sliding Pricing Model” so, the Provider doesn’t get taken advantage of and is paid for their service hours worked. What Provider would work for 12 hours for $150?
If anyone thinks I’m not understanding this correctly, please let me know! Adrien1@gmail.com 
Thank you! Winners
Thanks for your concern. We have planned features in our next phase of development. If you want to share your thoughts or suggestions please write us to support@dreamguystech.com. We always honor our client’s suggestions and ideas . Thank you.
Thank you @dreamguys! Love your work..!
Thanks for your kind words.
Is there any update yet? There are serious flaws with this theme.. it’s not ready to be sold, unfortunately!
Hi, we will let you once the update is completed. Thanks for your understanding.
Update?
Hi, We are working on it. Next update will be on couple of weeks.
Ok, cool! Sounds like a plan.. I’m looking forward to the update!
