135 comments found.
When I installed the theme on WordPress, I didn’t know how to import the template I purchased. So how do I import it?
Hello,
Thank you for choosing our theme!
For demo import please follow instructions from this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello, the Frontend editor is not visible, also when I have deactivated the backend editor in the settings. How can I activate this?
Hello,
Thank you for using our theme.
Frontend editor can be enabled by following steps listed here: How To Enable WPBakery Frontend Editor
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello, Is it possible on the theme to have multiple headers? i need a second header menu for a specific page….thanks
Hello,
You can try enabling top bar on that page and adding links there.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
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It’s time to update the theme with the new plugins… or if not, take the theme offline and refund the amount invested… it hasn’t been updated since 2022?
There are already 2 plugins with vulnerabilities… Slider Revolution and WPBakery Page Builder with very outdated versions.
Do you have any plans for this?
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
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Hello everyone!
I want to thank you for the latest update!
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Hello,
As we do not have enough information about backend settings on your site, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, and our support agents will check this and assist you further. Thank you.
Support
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I am in the process of configuring your theme on my store. I downloaded the demo site and afterwards I cannot load the list of products. It only shows the categories not the table of products. This is my site https://www.corretto.fr/index.php/product-list/ Thanks
Hello,
Thank you for using our theme.
Please make sure to set this page to be the default Shop page in WooCommerce > Settings > Products.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Thanks for the reply. Can we load only this page for the sample data? I changed the configuration t the default Shop page in WooCommerce > Settings > Products. but the page is still empty Thanks
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Hello,
How can I let the user register and login?
Hello,
There is a My Account page added by WooCommerce. You can also enable registration on this page in WooCommerce > Settings.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I would like to know if the theme upports uploading a font rather than using google fonts.
if so, where is the section related to it
Hello,
There is no built-in option for custom fonts, but you can try adding a custom font by following the instructions from this article.
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Hi there,
I am trying to add a new post to my blog page on the site from the menu posts>add a new post. Until this point, i edited the blog articles which comes embedded in the theme but when i try to add a new post, a whole different page comes out and i cannot edit or add an image. I will be really appreciated if you help me with this.
Hello,
When it comes to adding new blog posts we recommend checking the documentation in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi Have been using this theme for years now and has nothing to complain about, but is it possible to get it updated for the latest WooCommernce?
Since the last update of WooCommerce, that was needed to get the updated Klarna plugin, is says that the templates is using old WooCommerce template-files.
So would it be possible to get an update for this template to be up to date with WooCommerce?
Hello,
The theme is supported and it will continue to be updated, however, at the moment we don’t have an ETA when the update will come out.
Please try suggestions from this article. Just go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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Hi Seems to be working fine, but I’m guessing that at some point in time it will break if not upgraded. Maybe thats years from now.
I’ll keep an eye open for an update of the theme in the future! Thanks!
Hello,
We’re glad to hear everything is working fine for now. If you encounter any issues, please feel free to reach out to us through our Help Center.
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
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my wp admin panel works really slow due to some plug-in issues which comes in the theme(I suppose wp bakery builder because i am having a warning on my hosting dashboard). I monitör cpu and ram usage of my site and everything seems so smooth when i check via my hosting website. Is there a way to fix it? I watched some videos on youtube about this problem and it indicates plug-in issues. I dont use any additional plug-ins except litespeed cache which hostinger requires)
Hello,
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hello, I am trying to build my website and i’m a newbie on this. I am trying to edit information in slider revolution but it doesn’t load. I cannot update to new version because it requires a product key. I tried to use my product key of the theme but it doesn’t work. Is there anyway that i can update the plug-in? I am having the same issue with the woo plug-in aswell.
Hello,
Thank you for reaching us!
There is no need to add product key for bundled plugins like Slider Revolution. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We encourage you to refer to Slider Revolution documentation here in order to familiarize yourself with its vast options and possibilities. You can also take a look at our tutorial on Slider Revolution here.
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My admin panel slows down so badly, i think it is due to the older version of wp bakery page builder. Is there a way to fix that?
Hi,
The version of WPBakery plugin shouldn’t affect site speed. Usually slow loading issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
However, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hey guys, the last update is already older than 1 year and I have a Wordpress warning for the old WPBakery Page Builder Version. When do have planned the next update?
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with the latest version of WordPress and you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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How can I disable the search icon and search feature???
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi there, is this theme compatible with WordPress 6.3 yet? WooCommerce requires 6.3 in order to work so currently I am unable to accept payments on my website until this update happens. If you could please let me know as soon as possible that would be great.
Hi there,
The theme will be updated as soon as possible and if you have any issues with the theme please could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hello. I just updated the wordpress, then the theme and now NOT able to edit the homepage of the website. Why is that? Please help.
Hello,
We couldn’t reproduce this on our end. When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi, yes, I updated those plugins too, but the homepage is still not possible to update with WPBakery. I updated WPBakery also. It was perfectly working before.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi, the homepage edit issue continues, so I just sent you an email.
Hi there,
Thank you, our team will check this.
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Hello,
The problem was about a plugin. Your support team reminded me.
I don’t know why I didn’t think of that. Sometimes the mind freezes on simple things, and you end up forgetting. The problem is now solved.
Thank you.
Hi there,
We are glad to hear that!
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how can ı add shopping chart and my profile icon on the header for only responsive ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, Can you please update the theme to make it compatible with the latest version of WooCommerce?
Thanks a lot.
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when a new update will come out but you will for sure be notified once a theme update is out.
You can update the WooCommerce, and please for any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello everything is fine? My license with you has expired but I hope you can help me with this doubt.
Whenever the page loads, this gray background appears before the image loads, how can I remove this background from loading?
View: https://ibb.co/zrcmB1f
Hello,
This is the default preloader for title background image which will be shown while the background image is loading from the server.
You can disable Title Area in “Elated Title” settings (please see screenshot) and recreate regular section with background image and text.
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Good evening, thank you for your feedback.
I can do it the way you suggested. But, on the internal pages of the products, I can’t do this for all products.
Is there another way to remove this preloader? Via CSS for example? Because all we want is for him not to carry it along.
Hi,
You can try using custom css below:
.eltdf-preload-background {
display: none !important;
}
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Greetings, Is your theme compatible with WPML plugin for translation?
Hi there,
Thanks for writing in! All our themes are compatible with WPML plugin and you can read more about it .
We hope this helped!
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