231 comments found.
Goodmorning, I tried to reach you on your site, but emailadress is not working. After het last updates, Elementor will only work in safemode. I already updated everything and disabled all extra plugins, all without success. Hope you are able to help me. I know my support has expired….
Thank you for your quick response! Strange enough, I already updates the plugins (which didn’t help). Now, after deleting them, and reinstalling, everything works fine again! Many thanks.
Thanks
unable to change logo and header layout. both custom and predefined layouts are not working
Hello,
Maybe you missed the option in Page Option. So please see the documentation on how to change the logo as well as the header layout.
https://casethemes.net/docs/bixol/#section-change-logoThanks
Installed the theme, but it show “BIXOL” on the home page, tried going into site identify but still cannot remove/replace it with my own company name.
Hello,
You can’t change the logo?
Thanks
Cannot, correct.
Please try: https://casethemes.net/docs/bixol/#section-change-logo
Thanks
Hii how can i add h1 on bixol services pages ?
Hello,
Exactly which areas do you need H1 tags? Can you send me screenshot?
Thanks
on bixol theme ,,i cant share screen short here , I am trying to add h1 tegs for my services tried everything.
H1 tag is available in the title.
https://demo.casethemes.net/bixol/service/plumbing-services/ https://case.d.pr/i/wNbiKU
I really like the theme and would like to buy it. Our question: Are we allowed to use the images in the theme, or do we have to replace the images with our own images?
Hello,
You are allowed to use it.
Thanks
Hello, i can not install Plugins. This is the report: CLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
Usually this problem is caused by the connection between the demo server and your site. You can manually install the plugins via the download link provided in the warning.
If you still cannot install. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you. Thanks
Please help me with this
1) site is to heavy it showing 10 score in page speed and even high server it take to much time to load
2) after swiching php 8 or 8 up site not loading (updated latast)
Hello,
1. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
2. Please update Case Theme Core plugin and theme with the latest version. Thanks
Hi I want to buy this theme for my website https://cfmsaudi.com/services/soft-fm/commercial-cleaning-in-saudi-arabia/. will there be any conflict?
Hello,
When you use bixol theme, you need to rebuild the content. Additionally, you can also install demo data.
Thanks
Why images is so bad quality?
Hello,
Which image are you talking about? can you send me screenshot?
Thanks
hi i am not able to chnage the logo of header also not able to find out the bixol theme to raise the ticket
I cannot see i dont know why it is not visible
i am not able to change my logo of homepage also not able to raise the ticket
Please make sure you review the Logo change instructions included in the document: https://casethemes.net/docs/bixol/#section-change-logo
How to change the logo for the computer in the header, I find it for the mobile phone, but there is no desktop logo.
Hello,
Maybe you missed the option to change the logo in Page Options. Please see the documentation to be able to change the logo on the desktop.
https://www.casethemes.net/docs/bixol/#section-change-logoThanks
Hello. I have an Open Ticket about Demo import not working, showing “404 page not found” error. Only “Home 01” demo working,
Hello,
I will check.
Thanks
I Love your response to questions and I’m buying your theme now.
Thank you so much!
Hi we have just updated the Bixol theme but the Slider Revolution is still showing 6.5.14 is there an update to this?
I worked it out. I had to delete Slider Revolution and reinstall it in >appearance>install plugins
Thank you so much!
how change video link on slider bixol theme
Hello,
Exactly which homepage do you want to change the video link?
Thanks
Hello. I have an Open Ticket about the demo import not working, wait for your response as soon as possible. PLEASE!!!!!
Hello,
Let me check.
Thanks
Guys i Open ticket about demo import not working, please waiting for your response ASAp
Hello,
Let me check now.
Thanks
After making a clean wordpress install – setting memory limit and everything the theme need. When importing Demo content i always get this:
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hey team please have a look on the tickets and try to fix it as soon as possible
i’ve already explained u about the issue alot of times this time i’ve attached the video as well have a proper look on video
Hello,
Please wait, there is always a support person answering you. Don’t rush, he reply you quickly in few minutes.
Thanks
Hello team in the previous comment i’ve not talked about somthing which i had asked in tickets
In the bixol theme options setting on wordpress dashboard there is one option called
>404 page>custom layout>default here i setup it with custom layout and choosed my demo8 onepage theme option for 404 to be look same like that but its not happening
whenever i get on the some 404 page and clicked any of the menubar its redirecting me to https://cleaningbrothers.com.au/index.php/home/ this home page instead of my actual installed demo8 homepage
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
how can i give the site info ? how ur support will connect isnt possible to connect with anydesk to not to deal with any kind of misunderstanding
Please create tickets through this link. https://casethemes.ticksy.com/
hey team i’ve created the tickets here as u said please have a look on the tickets
Let me check. Thanks
Hey team have a look on the tickets again i’ve shared the details which u have asked for
