6411 comments found.
Hi guys,
It seems like view count doesn’t update for custom post types. Is it a bug?
Hi ranukadev,
sorry, for the view counter at this point didn’t support custom post type, we will consider to add it to our feature request list, but we can’t promise when the view counter for custom post type will be implemented
Thank you
Will there be sales anytime soon?
Hi greatayon,
thanks for your interest into our theme, but unfortunately we don’t have plan to provide discount yet
Thank you
1. Is Post Module support custom post types? If it doesn’t, do you have plan to add it in the near future?
2. Do you have any ideas how much time require to add support for custom post type for just on module in post modules for a WordPress developer?
No worries, I just figured out that it supports custom post types.
Hi ranukadev,
yes, JNews post modules support custom post type, you can select which post type displayed on the module by choosing the post type in Include Post Type option on Content Filter section of the module
Thank you
Hi There,
I’m writing to voice my dissatisfaction with the refund for the new theme I ordered from your platform. As of today, I have not received the refund promised to me following the cancellation of my purchase.
I’d like to believe that this problem may be settled amicably and quickly. However, I must stress that my patience is wearing thin as a result of the lengthy wait in processing the refund. When dealing with such problems, I expected a smoother and more expedient process, especially given the reputation of your platform.
I respectfully request that you investigate this situation as soon as possible and provide me with an update on the progress of my reimbursement.
I recognize that mistakes and delays occur, but it is critical that your clients are kept informed and assured that their complaints are taken seriously.
I must also advise you that if I do not receive my refund within a fair timeframe or obtain a satisfactory answer to this email, I will be forced to contemplate legal action to preserve my consumer rights.
I sincerely hope that this does not come to that, as I would prefer to address this problem fairly and expeditiously.
I appreciate your attention to this situation and look forward to a quick conclusion.
Please answer this email as soon as possible with an update on the progress of my refund.
Thank you for your patience.
Thanks Ramesh
We have purchase code why do we need to log into envato/themeforest?
Hi ibietela,
if you are referring to the login into Envato when activating the theme, this process is necessary to be able to get automatic update and download the theme from Envato server
Thank you
Hello, do you have a tutorial how you made the UPGRADE page on your blomberg demo? Iam missing that page after install content and demo. Thank you
Hi pushingpandas,
if you want to replicate the upgrade page in bloomnews demo, please check the link below to see the structure and the elements that used on that page
Bloomnews Upgrade Page structure
To set the JNews – Post Paywall Element please follow the documentation below
JNews Post Paywall Documentation
if you need further help, please open a new support ticket in our forum
Click Here To Get JNews Support
Our technical support team will try to help you
if your support license is expired, please try to extend or renew your support license
Thank you
Hello is it possible that there is maybe a bug ? everything worked fine the only thing i cant change the font options. In the Preview it shows me the new font, but when i reload the page or visit , the fonts didnt changed. Of course I saved the settings before but as i said it shows me only in the customation mode my new font settings , but it wont saved. It shows only still the standart fonts. I know there is no support here but just wondering if i m the only one ?
Thanks in advance & Best Regards
Hi yangoxd,
we checked the font option feature on our side and it still working, Regarding this thing please try to clear the cache on your site if you using any caching plugins, Please also try to disable some plugins that are not related to JNews for a while to see if there’s any plugin conflict
if the problem still persists, we need to check it directly on your site, Please share your site information in our support forum, you can share your site information privately there
Click Here To Get JNews Support
our technical support team will try to help you
if your support license expires, please try to extend or renew your support license.
Thank you
I’m interested in purchasing this theme, but I’d like to know if you provide a license code that is valid for just one domain. My intention is to buy the theme and use it on 2-3 of my websites. Is this acceptable?
Hi iulian2web.
thanks for you interest to our theme, 1 jnews license can be used for one domain, but it can also be used for wordpress multisite environment as long as the site have the same domain, form example id.jnews.io, us.jnews.io, uk.jnews.io, etc, but if you want to use it of different domain you need to consider to buy more license
Thank you
Hello, i am installing the theme and i am at import demo & style, i am checking all the theme styles that are there but i wanted to ask can i use in every theme the paywall even tho the NEWS style does not have a paywall when i preview it or if i want to have a paywall in my website i have to chose the theme that already has a paywall when i preview it like NEWS PLUS for ex.
The same question goes for the Pay Writer to.
Thank You
hi bajramhysa000,
yes, you can jnews paywall and paywriter on every demo or prebuilt website that we have, all the JNews features can be used in every demo
Thank you
Thank you
Hello goodnight! I’m using Writy theme for a new project, but I noticed that there is only Default Sidebar. Is there a possibility to create other Sidebars?
Thanks!
Hij pinheiro,
If you want to add more sidebars on the homepage, first please add a new widget area on WordPress dashboard > Appearance > widget > Add or Remove Widget Area
after you add the widget area, you can add elements to that widget area
and then edit the home page and find s Page Loop Options > Content Template > Page Loop Layout > Select Double Sidebar > and then select the widget area that you made for the second-page loop sidebar
if you have further questions or need more assistance please try to extend or renew your support license.
Thank you
I want to congratulate you on your theme. He is excellent. Your support is fast and professional. thank you
Hi euro_cargo_rail94,
Thank you for using JNews and thank you very much for your appreciation, your support makes us more enthusiastic about developing our theme, and we will continue to try to maintain and improve our service
Thank you
JNews is the WORST piece of dung site. We CANNOT LOGIN TO GET HELP EVEN THOUGH WE HAVE A PAID SUPPORT SUBSCRIPTION!!!
ALLOW JNews owners to manually put in our license code you fools!!!
For over a month we’ve been waiting for you to help us you lazy dogs!!!
You’re going to add another month to our recent support extension because we’ve tried for over a month and let you know this but like lazy dogs you DO NOTHING!!!
Worst support EVER!!!
Envato is also responsible for these atrocious themes that do NOT work and these scam sellers and their idiotic refund policy which is left entirely up to corrupted sellers. And they have NO SYSTEM for QA which is why JNews sells a theme riddled with BUGS.
Hi CWDTeam,
if you can’t log into our support forum, please try to use the browser in incognito mode and then try to log again in to our support forum at the link below
Jegtheme Support Forum Login Page
If the problem still persists in incognito mode, please try to contact us through our profile in the link below and please give us more information about the problem that you experienced, sorry in advance, we haven’t found any messages where you have explained the problem you encountered
https://themeforest.net/user/jegtheme#messageThank you
WE ALREADY TRIED TO LOGIN INCOGNITO!!!
Hey, Videoplaylist is showing just wimeo video. Can you check it please?
https://prnt.sc/2X2oRx_ibrPy https://prnt.sc/e89rqzOR4VMoHi agmk,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. you can share your site information privately in our support forum
Click Here To Get JNews Support
Our technical support team will try to help you.
Thank you
Hello Author, It is very difficult to work with your theme. Lots of things are not working according to me. Please return my money. I am not using JNews theme anymore. This theme not fulfilling my requirement. So its a kind request to you Please return my money. Thanks !
Hi rinkua,
could you please give us more information about the problem the you experience? if the problem related to technical problem, please submit a ticket in our support forum our technical support team will try to help you
Click Here To Get JNews Support
Thank you
No Sir, I am requesting you please return my money. I dont want to use JNews theme. Please return my money If you. Thanks !
Hi rinkua,
Unfortunately, we can’t accept your refund request for the reason above. Please check the refund policy on this page https://themeforest.net/page/customer_refund_policy
Thank you
Hi there, thank you for this updates, but we can’t find 2 new prebuilt demos + Personal trainer demo is not working on your side. Please check. Thanks
Hi Hobiti,
thanks for using JNews, You can find the latest demo on page 6 in the JNews import demo dashboard, Please check the link below
For the personal blog, could you please give us more information about the problem that you experienced with the personal blog demo, because the Personal Blog Demo still working in our side, Please try to open a new support ticket on our forum.
Click Here To Get JNews Support
our technical support team will try to help you
Thank you
Any plans to change the twitter social icon to the X icon?
HI veintiochoestudio,
yes, we are planning to add the x icon to the social icon, it will be available in the upcoming update
Thank you
Hi There,
Following our earlier chats, I’ve been waiting patiently for my return.
Despite repeated reminders, I’m afraid I have yet to receive it.
I appreciate that circumstances might occasionally create delays, but this has been going on for quite some time.
I am chasing you guys for the last 20 days but I didn’t get your reply for a refund, Do you do the same with every customer?
Could you please inform me of the status of my refund?
I would be grateful for your swift response to this situation.
Thank you for your patience.
Wards Regards Ramesh.
Hi There,
Why you guys are not answering my previous comment, You guys are so ridiculous. Do you commit fraud with each of your customers? Release my refund ASAP.
Hi,
Unfortunately, we can’t accept your refund request. Please check the refund policy on this page https://themeforest.net/page/customer_refund_policy
Thank you
Hi There,
I’m writing to voice my dissatisfaction with the refund for the new theme I ordered from your platform. As of today, I have not received the refund promised to me following the cancellation of my purchase.
I’d like to believe that this problem may be settled amicably and quickly. However, I must stress that my patience is wearing thin as a result of the lengthy wait in processing the refund. When dealing with such problems, I expected a smoother and more expedient process, especially given the reputation of your platform.
I respectfully request that you investigate this situation as soon as possible and provide me with an update on the progress of my reimbursement.
I recognize that mistakes and delays occur, but it is critical that your clients are kept informed and assured that their complaints are taken seriously.
I must also advise you that if I do not receive my refund within a fair timeframe or obtain a satisfactory answer to this email, I will be forced to contemplate legal action to preserve my consumer rights.
I sincerely hope that this does not come to that, as I would prefer to address this problem fairly and expeditiously.
I appreciate your attention to this situation and look forward to a quick conclusion.
Please answer this email as soon as possible with an update on the progress of my refund.
Thank you for your patience.
Thanks Ramesh
Hi there,
After updating, I am facing an issue when posting article. I can’t pick a category, it s grey out and said “Activate”. When click on it, it takes me to JNews dashboard which already activate. All JNews plugins is grey out with a button that say activate.
Any fix for that issue? Thank you.
Hi events1986,
regarding this thing, it seems we need to check the issue directly on your site, please send your site information by contacting us from our profile in the link below
https://themeforest.net/user/jegtheme#messageThank you
Thank you, message sent.
Tons of bugs in this theme, related posts are not showing up, changes in post setting are not working and responding, disabled all plugins which is not related to Jnews are not working, even default post is not showing related posts or anything changing. Next post pop up shows up even if I disabled it. Avatar on single posts is not showing up. Lazy load keeps loading while I turned it off. No i am not going to your support page, I will not type it twice
JNews – Essential install always failure message you are offline. Sorry what is this ? Offline for what ? this theme is buggy specialy the single post template has Bugs !!!
Hi HaydrionRayel,
we checked the features that you mentioned and they are still working on our side, This problem might occur because of the environment on your site, please follow the steps below to troubleshoot the issue
1. cache
Please try to clear the cache on your site if you are using any caching plugin
2. mixed content
Mixed content occurs on a website when both secure (HTTPS) and non-secure (HTTP) resources are loaded on the same page, please follow these steps to check it :
- Open Your Website: Open the website where you’re experiencing mixed content issues using a web browser (Chrome, Firefox, Safari, etc.).
- Right-click and Inspect: Right-click anywhere on the page and select “Inspect” or “Inspect Element” from the context menu. This will open the browser’s Developer Tools.
- Navigate to Console Tab: In the Developer Tools window, locate and click on the “Console” tab. This is where you’ll see various log messages, including warnings and errors.
- Look for Mixed Content Warnings
3. Server Configuration
Please check if your server configuration meets the standard WordPress configuration, Please check the WordPress documentation below
if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. Please attach the PHP error log and your site information to our support forum, You can share your site information privately in our forum
Click Here To Get JNews Support
Our technical support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
related posts and the rest of the things I was talking about is working only when you have a clean wordpress install without any posts, otherwise it does not work. I had over 100 posts and none of them where working correctly, I created a new post and the new post was working. Old posts didn’t do anything. Same for the no internet connection, is showing on a wordpress install which has already setup and have some posts. New WP install and only this theme is than working ok.
Dear Author, We’ve wrote on support thread but not received any response from you. We’ve successfully installed and developed a blog website using Jnews theme but we’ve some plugin error showing in server error logs and 500 error on wp-admin due to same. forum id #130740. Pls help asap. we need to deploy on an urgent basis.
Hi OneVoiceTransmedia,
we already replied to your support ticket, please check it
Thank you
