903 comments found.
Hi there – we just noticed that all Engitech Elementor widgets have disappeared including the menu on our site We are using latest version of Elementor 3.16.0
Please assist as soon as possible.
Please disregard! We resolved this by updating the theme with the Envato market plugin – thank you!!
Great work, Thank you!
Hello, the only difference from here to the theme in envato elements is the support?
Hi,
Please read more this article: https://help.elements.envato.com/hc/en-us/articles/5348875382809-What-is-the-difference-between-Envato-Elements-and-Envato-Market-
Thank you for your interest in our theme!
Hello Engitech support team. Your documentation isn’t clear to me. would you please give me video instructions to change all the icons on my website?
this is my site.https://jetsonswebdesign.com
I want to change all the icons. please send a video instruction so I can put any custom icons from Flaticons. Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I bought the template and I get the message “Could not unzip the package. The theme does not have the stylesheet style.css.”, I can not use it and I feel ripped off….
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Please watch the video guide before setup your website:
https://www.youtube.com/watch?v=sVgZ6y_ThkUThank you!
Hi,
When I update Elementor it breaks the layouts used in the Engitech theme. Is there a fix for this? I’m using theme version 1.1. My support has run out but I thought this was such a big deal you would want to show support for this.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please use the theme latest version, Automatically Update the Engitech theme by 1-Click with Envato Market Plugin: https://envato.com/market-plugin/
Thank you!
Thank you so much. Amazing help. Really appreciated. Your fix worked a treat.
Great work, Thank you!
I’m trying to upload the theme to my account but I’m getting a message back stating “The package could not be installed. The theme is missing the style.css stylesheet.”. Please send me a package with the style.css stylesheet so I can upload this.
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Please watch the video guide before setup your website: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you!
Thank you. Currently, I am unable to add in the Slider Revolution plugin on the site because I don’t have a license key to activate updates. Can I get this license key from you or is there another way I can add it in?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi team,
I am encountering an issue with the Portfolio Archive Page. When I select the “Archive page custom” option and choose a specific page, nothing seems to happen. The page remains unchanged, and no other actions occur. Could you please assist me in resolving this problem?
Best regards, Alex Fortes
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, when changing pages, the logo and various elements of the header enlarge and then shrink afterwards.
How can I prevent this issue from occurring?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear,
I just have one question?
When installing the theme, everything went successfully. When I open only the blog or page not found 404, the icons for social networks are not displayed correctly. On all other pages, the icons are displayed fine, but on these two pages, it seems to be a CSS problem. Can you tell me how to fix it? The picture is attached.
https://www.mikileaks.rs/problem.pngThanks in advance!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
We are working on improving our SEO and running unused headers in the theme. The theme code editor shows the entire section is protected. How can we remove the unwanted code?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Done. Thank you.
hey im trying to upload a theme I bought in envatoelements to Elementor and it is not working there is a problem with the Zip file
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
Hi support team,
How can I change picture portfolios categories? please let me know.
Thank you, BR, Surat C.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
We are still using Engitech 1.1.1. Is there a way to update to the latest version or do we need to purchase and install 1.6.2.2
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
is there any option to minimize the slider it take almost a page where we want to minize it to half page
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Please check my video. I need your support. I didn’t get the option in your theme to solve my problems. I hope I’ll get help from you Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, can I use the theme I purchased on more than one website? Do you have any restrictions on this?
Hi,
Sorry, each of these regular licenses can only be used for one domain name or one website only.
Or you can use an extended license for unlimited sites.
Thank you!
Hi! Where in the theme can we update the 404 page header?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi code master,
I installed WordPress and the theme and imported demo. I did nothing else. It seems all working and I am happy with the theme I think. However, most of the image link is broken. Simply any images inside ”/wp-content/uploads/2020/03/” are missing all not downloaded through demo import. (ref: /wp-admin/upload.php) In this situation, I know I can ignore the issue and start uploading my own images but it would be visually good to see images so that I can visualize my version of design better. I hope it makes sense.
Thank you for your support.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you!
Hello, I bought your themes for my WordPress website. I feel that the themes is slow for loading the website.
I contacted the hosting solution company, but there is no problem with the hosting. The hosting company found that the website is slow because of style and content.
Do you have any suggestions?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I purchased your Engitech – IT Solutions theme from Envato Elements.
Congratulations and thank you for creating this theme, which has been very helpful to us. However, we have an issue that we believe we can solve with your assistance. We have tried many options, plugins, and modified the code, but we can’t get our description to appear in Google’s indexing for the site. Instead, the description of your theme related to Engitech keeps showing up. How can we modify this description? Can you help us with this issue?
We managed to change the descriptions for other pages, but we can’t seem to do it for the homepage in any way.
Thank you!
Have a great day, Cosmin
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I purchased the theme from Envato Elements, I enter the item license code, and it tells me that the format is not correct. How could I proceed? You don’t provide support for themes from Envato Elements? I really would like a solution for this issue. Thank you!
Hi,
Please read more about the Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support
Documentation online: https://docs.oceanthemes.site/engitech/
Thank you!
