21569 comments found.
Hello, is it possible to set excerpt text in headline ?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it. It would be very helpful if you can provide a screenshot which illustrates what headline you are referring to.
Thanks!
I cannot edit sidebars/widgets inside. Seems the Elementor-based theme-control works not as expected…how can i edit the sidebars in elementor? Just searched alle your documentation, forum, etc – i am not dumb – but i cannot find where to edit. Please help (and dont send me the standrad answer to your support pls). Thx, regards.
if someone has the same prob: Go to elementor “theme builder”, there you find many things to edit, the “post sidebar”, too.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, I would like to buy this theme. But I will work on dev page and then I will move it to production page. (dev page will be removed after that) They will be on different servers and domains. Will it be possible to do it on one license?
And also: Do I have to install pro elements additionally or will it be included in the purchased theme?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
You need to download Pro Elements from its website on your own and install it in the usual WordPress way: Plugins -> Add new -> Upload.
A Blog can be added together with WooCommerce Theme?
Hello! Yes, you can add blog functionality to a WooCommerce site. If you are referring to combining demos, please consider that you will be able to use skin (colors, fonts, etc.) from one of these demos only.
How can I replace the old twitter icon with the new “x” its not in your icon library yet.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-a-custom-social-icon/
Hello , my purchase code didn’t work although I have deregistered from the other website. Could you kindly check and assist further: code – 618a216d-c4c2-42ae-8d1f-a9254fXXXXXX ticket ID raised to Envato – 3310415
Hello! Could you please submit a ticket at https://support.dream-theme.com/
Hi ! The WordPress The7 Theme <= 11.7.3 is vulnerable to Cross Site Request Forgery (CSRF). Can you fix it ? Thanks
Hello,
The current version of the theme is v.11.8.1, and the issue you mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website 
Hi, I am getting this error with The7: Blocked loading mixed active content. When looking at the source code there is one http://-reference that is included by Back to top-button. How can I remove this button? Couldn’t find any setting for it and hiding it by css would not work.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
hello dear we recently purchase and install the theme with recommended plugins but the site is showing some errors like 503, and some critical errors
Hi!
5xx type of error means a server-related issue. Please, try to deactivate third-party plugins. And if it doesn’t help, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, I just purchased the theme and installed it in my WordPress. But, I don’t have the plugins folder in my downloads and they’re not installed on my word press! Does the7 theme have bundled plugins with it or not?
Thank you
Hello,
You need to register the theme with your purchase code in WP-admin > The7 > My The7. After that you will be able to install bundled plugins via WP-admin > The7 > Plugins.
If you have any further questions, please get in touch with our support at https://support.dream-theme.com
URGENT!!!
Hello ,
when i installed this theme i have received the following message from the server WP Toolkit : WordPress The7 — Website and eCommerce Builder for WordPress theme <= 11.7.3 - Cross-Site Request Forgery (CSRF)Hello,
The current version of the theme is v.11.8.1, and the issue you mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website
hahahhaah okey noted , but this is the latest release i have , i will re-download the files and recheck … thnx alot
Is it possible to change theme from Creative Light to Creative Dark without rebuilding?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Please I do not find how to change the footer and header, i am using elementor, I do not have experience with Bakery
Hello! Please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Important! This demo requires Elementor Pro or its free alternative, PRO Elements plugin. We cannot install them automatically. Please install one of these plugins to proceed with the demo installation.
I can’t make upload Theme Options
Hello! Yes, you need to install Elementor Pro or its free alternative – Pro Elements. Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Hi, is it possible to filter the portfolio by tags? (WPBakery)
Hello! I am afraid it can be done in Elementor only.
Hi all,
I like your theme, before purchasing I would like to ask a couple of questions if I may
Since I consider some plugins necessary, I’m interested in their compatibility or a suggestion for an alternative plugin, because I couldn’t find it in the comments.
I’m interested in the compatibility of these plugins: All In One WP Security (or a recommendation for a security plugin), WPForms Lite (or which contact form plugins do you recommend other than contact form 7), W3 Total Cache I saw that you have a support guide, so I assume it’s compatible , or if not then which cache plugin is the “safest”, and finally which backup plugin do you recommend.
I also have a question about the plugins that come with the theme, do I have to install them all? Let’s say if I use Elementor and I don’t need WPBakery Page Build, can I leave it inactive?
And the last question about Elemtor Pro or PRO Elements plugin, do I need one of those two only if I’m going to use a demo? Can I freely use Elementor Free and build a website from scratch, without installing one of these two plugins? Thank you in advance.
Hi!
The7 is not officially tested with WPForms, but I just have checked it for you, and it looks absolutely fine https://imgsh.net/a/drxWc8P.png I also should say that Elementor “Forms” widget is very flexible, so you may not need installing third-party plugins.
Yes, it is compatible with “All In One WP Security” and we recommend it.
Yes, it is compatible with W3TC, but we recommend FVM plugin, because it has special integration with The7 https://support.dream-theme.com/?s=fvm&post_type=knowledgebase
No-no, you should not install all bundled plugins – only the ones you need. The less plugins you use, the faster the website works.
Yes, our demos require Pro Elements (or Elementor Pro). But if you build your own website from scratch, and basic Elementor widgets + The7 widgets are enough for you, then sure – you can avoid these Elementor Pro extensions.
Hope you will enjoy The7 
Thank you for your reply. If it is enough for the cache use only the FVM plugin even better. Please, just one more answer for the backup plugin, is there a compatible backup plugin, like UpdraftPlus?
Hi! As an option, you may also want to apply free Cloudflare CDN (just keep its Rocket Loader feature inactive).
Sorry, I have missed the question about the backup plugins! Yes, I always use UpdraftPlus on my personal The7 websites
Thanks for quick response.
Nema na čemu!
Hi,
I like the theme and plan to use it in the long run
I’m just interested in some information before buying.
I don’t know if I’m in the right place since I’m just planning to buy a theme.
Please let me know how support works when I have multiple purchases, do I have to link all the codes to my profile (Purchases codes: Manage) or is one enough? When a new ticket is opened, what code do I have to enter, is it the one related to the website I have a query about? Or do I get one code for support?
What if I have an inquiry for a website for which I no longer have support, can I use a code from another purchase?
Thank you.
Hello! When posting a ticket, you need to submit a purchase code which is related to the website you are going to ask about. Also, there’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ Hope you will enjoy the theme
Hi, thank you for reponse. If I understood correctly, after 6 months I don’t need to extend the support if I want to ask you a question via https://support.dream-theme.com/, but it is enough to just insert the purchase code when I pick up the ticket even though more than 6 months have passed since that purchase?
Hello! Well, of course, we always appreciate buyers who extend the support period But in general, your valid purchase code is totally enough to submit a ticket. The extended period is not obligatory.
Amazing, thank you very much.
Always welcome!
Hi There, Do you have any plan to add ChatGPT to the theme?
Hello! It is already integrated into Elementor.
I just purchased and cannot get the header and footer to show up on pages where I use WP Bakery. It’s weird because I use this theme on other websites with WP Bakery. Would appreciate help. Thanks!
Hello! Maybe you have chosen “Blank” page layout when building a page https://kb.wpbakery.com/docs/learning-more/blank-page-wizard/ If this is not the case, please submit a ticket at https://support.dream-theme.com/
I purchased 2 times & use https://the7.io/expedition/. On the right side like Aug – 29 Aug 2021. How can I remove it or allow me to make changes? Thanks
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
