Hi,

Thank you for reaching out to us for your concern again.

This must be due to the outdated RealHomes version installed on your website. All you have to do is update RealHomes to its latest version, and this problem will be resolved.

If you have no code-level customizations applied, you can update it from the WordPress Dashboard by going to Dashboard → Appearance → Themes. If not, then kindly follow this guide – https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/

For any further issues after the update, kindly reply to this email, and I will be happy to assist.

Regards

Hi,

Thank you for reaching out to us with your concern.

Sorry for the inconvenience this problem may have caused. This is a known bug that occurred after the release of WordPress 6.3. However, kindly follow the steps below to fix it.

1. Please download this file: https://jmp.sh/yMhouMTg (media.php).

2. Upload and replace it at wp-content → plugins → easy-real-estate → includes → mb → main → inc → fields → media.php.

3. The problem will be resolved if the file is replaced properly, and you should be able to update to WordPress 6.3 and use the backend media features without any issues.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thanks for contacting us.

These strings are available in Customizer settings [ Dashboard → Real Homes → Customize Settings → Properties Search ]. So, you should find them in the mentioned panel of Customizer.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

There is no option to edit those strings in the indicated section, I can only find to edit the “search button text” and “any text”. The “any text” does not modify it even if I edit it from there. I sent ticket to support but still no response.

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards

Hi,

Thanks for reaching out to us.

We have thoroughly checked and localized each string for translation. However, there might be a chance of these strings coming directly from Javascript code.

Please reach out to us via support platform, so that I can look into it and assist you accordingly.

Regards

Hi,

Thank you for reaching out to us with your concern.

Sorry for the inconvenience this problem may have caused. This is a known bug that occurred after the release of WordPress 6.3. However, kindly follow the steps below to fix it.

1. Please download this file: https://jmp.sh/yMhouMTg (media.php).

2. Upload and replace it at wp-content → plugins → easy-real-estate → includes → mb → main → inc → fields → media.php.

3. The problem will be resolved if the file is replaced properly, and you should be able to update to WordPress 6.3 and use the backend media features without any issues.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

I am very grateful for all your support thank you very much

The pleasure is all mine.

Hello,

Thanks for contacting us with your inquiry.

Please consult the following helpful guide to install and set up the Polylang plugin on your website.

Polylang Setup: https://support.inspirythemes.com/knowledgebase/how-to-setup-multilingual-website-with-polylang/

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

thanks for the quick reply. I don’t want to import the objects, but synchronize them with immobilienscout24.de. There are also plugins for that.(https://manageimmo.de/) But I would like to try your theme. But I have to be able to synchronize the objects and not enter them twice. https://api.immobilienscout24.de/api-docs/import-export/introduction/ Do you have solution for this.

you can set it for me too

Hi,

There is no other process to import the data apart from the WP All Import plugin.

Please let me know if you have any further questions or concerns.

Thanks & Regards

Hello,

Thanks for reaching out to us.

First, please ensure that your web hosting server has the latest version of PHP language installed because this type of problem occurs when the hosting server is being used with a PHP version 7.3 or older.

If you want to check the PHP version of your website, please navigate to Dashboard → Tools → Site Health and check the PHP version from there.

If you find the PHP version is 7.3 or older, kindly contact your web hosting provider and request them to update the PHP language version to 7.4 or 8.0 (recommended) for your hosting account.

Kindly also consider increasing the memory of your website. You can follow the instructions in this article to increase it: https://support.inspirythemes.com/knowledgebase/how-to-increase-wp-memory-limit/.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hello,

Thank you for your interest in RealHomes.

Each domain requires a separate license. While we do permit sub-domain installations, if there’s a change in the primary domain, a new license would be needed for each distinct domain.

Please let me know if you have any further questions or concerns.

Regards

Hi

Change of plans – I’ve been told I have to use a Wordpress single site with languages controlled by WPML – not multisite

The 5 languages will use different ccTLDs URLs, but are parked on the default URL

I take it that this only needs one licence

Best regards

Hi,

Yes, that’s correct. Actually, you mentioned that you would have different domains, so I assumed that it is a requirement for your business.

However, you only need the WPML Translation plugin for the multilingual website to have your website in multiple languages. You can find more information about it here: https://realhomes.io/documentation/translation-multilingual/

Thanks & Regards

Hello,

Thank you for reaching out to us.

You can modify the Energy Performance classes in Easy Real Estate settings [ Dashboard → Easy Real Estate → Settings → Property ] as guided in the documentation.

Energy Performance Classes: https://realhomes.io/documentation/property-settings/#energy-performance-class-settings

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hello,

Thanks for reaching out to us.

You can use a plugin to duplicate the property. There are multiple third-party plugins available in the WordPress repository. A good one you can consider using is Post Duplicator [ https://wordpress.org/plugins/post-duplicator/ ].

Please let me know if you have any further questions or concerns.

Regards

Perfect ! it works. Thank you very much!

Pleasure

Hello,

Thanks for reaching out to us.

There is no option to add spoken languages for the agents. Please get in touch with our customer support team through our support platform and they will assist you in this regard.

Regards

Hi,

Thank you for reaching out to us with your concern.

Sorry for the inconvenience this problem may have caused. This is a known bug that occurred after the release of WordPress 6.3. However, kindly follow the steps below to fix it.

1. Please download this file: https://jmp.sh/yMhouMTg (media.php).

2. Upload and replace it at wp-content → plugins → easy-real-estate → includes → mb → main → inc → fields → media.php.

3. The problem will be resolved if the file is replaced properly, and you should be able to update to WordPress 6.3 and use the backend media features without any issues.

Please let me know if you have any other questions or concerns.

Regards

hello again .My problem is solved. Thank you for your quick and good response.

Hi,

I am glad to be of assistance. I appreciate the confirmation.

Thanks & Regards

A follow up question on the menu, Is it possible to make the menu sticky? when you scroll downwards it sticks?

Hi,

Thanks for reaching out with your inquiries.

1. RealHomes provides the convenience of custom header and footer layouts through Elementor page builder. Kindly consult the following guide.

Custom Header & Footer: https://realhomes.io/documentation/custom-header-footer-elementor/

2. You can make a sticky header in RealHomes.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thanks for contacting us for your concern.

This is a site-specific issue, and we must look into it thoroughly.

So, please sign up at our support website and open a new ticket.

Regards

Hello,

Thank you for reaching out.

I’m sorry that you had to face this problem. We are aware of the issue arising from the incompatibility between Elementor and the meta-box extension used in RealHomes after the recent WordPress 6.3 release. Unfortunately, both metabox.io extension and Elementor are not our products.

However, please be assured that we’re working on fixing this issue as soon as possible. Meanwhile, we recommend a temporary solution: reverting to the previous version of WordPress, 6.2.2.

You can use the WP Downgrade | Specific Core Version plugin to downgrade to WordPress 6.2.2. This will circumvent the issue until an update is released for RealHomes and Elementor.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thanks for contacting us with your inquiry.

The RealHomes Vacation Rentals feature contains an advanced search form with Check In / Check Out fields to allow the users to select a date range, and it filters the results in that specific span of time.

I encourage you to check it out here: https://vacation-rentals.realhomes.io/

Please let me know if you have any further questions or concerns.

Regards

Hi, I would like to know if this functionality was added in the latest update. Thank you!

Hello,

We will add the required functionality in the upcoming update of RealHomes.

Thanks & Regards

Hi. I would like to know if there is any news about this update; I was expecting it to be released in August but have not heard anything. I am in need of this feature, is there an estimated release date? Thank you!

Just to let you know, WordPress v6.3

Hello,

Thank you for reaching out.

I’m sorry that you had to face this problem. We are aware of the issue arising from the incompatibility between Elementor and the meta-box extension used in RealHomes after the recent WordPress 6.3 release.

Please be assured that we’re working on fixing this issue as soon as possible. Meanwhile, we recommend a temporary solution: reverting to the previous version of WordPress, 6.2.2.

You can use the WP Downgrade | Specific Core Version plugin to downgrade to WordPress 6.2.2. This will circumvent the issue until an update is released for RealHomes and Elementor.

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards

Hi,

Thanks for reaching out to us.

You can disable the Mortgage Calculator in Customizer settings [Dashboard → RealHomes → Property Detail Page → Mortgage Calculator].

Mortgage Calculator Settings: https://realhomes.io/documentation/property-settings/#mortgage-calculator

For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here to Sign Up for InspiryThemes Premium Support

We look forward to helping you.

Regards