39268 comments found.
Hello, I am really interested in buying the Avada theme. Can you please tell me if I am able to use sections of different templates and create my own?
Also, is it compatible with Elementor or Elementor pro?
I will be hosting the website with Hostinger, does Avada support Hostinger and is it easy to upload?
Also, How can i know how fast the templates are and How can I see some of the portfolio templates before I decide to make a purchase.
Thanks for reading all my questions.
Best, Marc
Hi Marc,
Yes, you can import individual pages from different prebuilt sites if that’s what you’re referring to – and then modify/build on top of those as needed.
I’m afraid we haven’t officially tested Elementor with Avada though. We recommend you use our own built in visual builder / drag and drop builder (called Avada Builder) – as it offers similar drag and drop page building functionality with superb flexibility and design prowess:
For details on our Avada Builder Live please see https://avada.com/documentation/the-avada-live-workspace/
As for hosting, you can use any good host that offers WordPress Hosting. We test Avada on a multitude of hosts and hosting plans to ensure it works great almost everywhere.
To check out our prebuilt sites, you can go to avada.com and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt sites. You can also view them based on their category / type e.g. ‘corporate’ will show the business related prebuilt site etc → https://avada.com/prebuilt-websites/
Thank you. – Abbas
Hello, i can’t understand. This URL never changes on front office after saving!
https://ibb.co/L0FcZYBHi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We’re using Avada with PHP 8.3.0. As a result, there are two (2) deprecation notices that need to be addressed. Details: https://prnt.sc/9AtqJa0pd3BC
Kindly review and fix the notices at your next convenient update.
We tried to submit a bug report, but your site is down or not working. Details: https://avada.com/help-center/#hubspot-open-chat
Cheers 
Hi there
Live Chat is working as expected, however, that is for presales only and not bug reports, et al. If you do want to submit a report, you can do so via your My Avada account (and it does not require active support).
Thank you, MB
OK. Apologies. Our browser add-ons, AdGuard and Ublock Origin, were blocking hubspot’s chat module. Perhaps something worth looking into because these add-ons have not blocked any other chat modules. Hubspot is on their list of blocked modules. In any case, we submitted our bug report via the proper link: https://my.avada.com/report-a-bug/ Thank you
Hi,
Glad to hear you were able to narrow it down to Ad Block browser Addons. I’d recommend talking to your ad block list provider about this as they can make exceptions like these on a bigger scale.
Thank you. – Abbas
hello, i have 6 purchase codes for the Avada theme. 2 of the website i have deleted and would want to reuse those licence codes now. how can i reset the purchase code? de-register thoose website? i can not find it… thanks
Hello @SorelleDesign
You can manage all your licenses from your my.avada.com dashboard easily, more about this can be read here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
what are the server requirments for using this theme? Because Im getting a “Server Error 500” Internal Server Error when I want to use the Live Builder.
Thank you
Hi
We do have the requirements for Avada listed here, https://avada.com/documentation/requirements-for-avada/
If you are getting a 500 issue then please reach out to support for it.Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi I have WP 6.2.2, is it safe to update WP 6.3.1 and the theme is compatible to WP 6.3.1? Kind regards Sari
Hello @Sarppu
Yes it is, you should be perfectly file updating your WP version, please also make sure that you are on the latest version of Avada that is 7.11.2 at the time of writing this response.
If you need further assistance with this please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Avada
I am getting an error in the structured data with syntax errors detected. Parsing error: Missing “}” or object member name.
This is on line 346 {
Can you please check this out and fix it please. I am getting the error when going to the search console. Not too sure how detrimental this is for my site?
Thank you
ps i have a screen snapshot but cannot upload it here.
Hello @Steven66
This is something that needs our team to take a closer look into your site, it’s not replicable on our end so I am afraid we can not provide any support here.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys!
To start with thank you so much for this great theme!
I found one issue which is maybe not big of a deal but still took some time to fix.
When you select slider fallback image, then this will show on mobile. But when you remove that image, the slider is not showing anymore and css has settings for disabling the slider.
Temporary fix: /* temporary fix for avada */ @media only screen and (max-width: 1000px) { #sliders-container { display: block!important; } }
Many thanks, if you could fix that that would be awesome.
Kind Regards J
Hi nanetorg,
Such a workaround shouldn’t be needed.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you to check this further for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hello ,
why I am showing this message :
Your theme (Avada Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello @webmoud
That simply means you are using a child theme that is using outdated files for WooCommerce, you may have customised some of the default woo templates, switching to the parent Avada theme should remove that notification for you, also please get in touch with the person who worked on your child theme to get the child theme files updated.
If you need any further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a problem with a library megamenu. I do it like the video tutorial but it doesn’t work… What can I do? thank you
Hello @MundoRed
Please make sure that if you are using our new mega menu builder, you also have a custom header created, the mega menu created using our mega menu builder can not be assigned to the legacy headers.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I have a registered version of Avada, V7.8.1. I have 90 prebuilt websites available instead of 97. How do I get the latest prebuilt websites available to me?
Hi,
Please update to the latest v7.11.2 to get access to all prebuilts.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Why do you need access to download all my purchased items to activate the theme and generate a token? wouldn’t verify purchases you’ve made suffice?
Hi
In the new versions of Avada, you only need to make use of the purchase code. Please do ensure you are on the latest version of Avada. You can update via FTP if needed. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for your prompt response!
Hi
Happy to help
Thank you, Shaminder
Hi Team Can is Avada Programmer Demo ready for Woocommerce also ?
Hi,
Definitely. You can use WooCommerce with any of our prebuilt sites to sell products/services.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Please update the social icon associated with Twitter to the newly rebranded X.com as soon as possible. Thanks
Hi,
We’ll for sure update that in our upcoming update as this was already requested in the past.
Thank you. – Abbas
I am updating an old website and now my token key doesn’t work since it was switched to using the purchase code instead. I am also unable to update to the new 7.3 in order to use my purchase code instead. Now, my website is stuck on 7.2 and no longer registered. I need help asap, this is ridiculous.
I also do not have tech support since it has expired, but I should not have to purchase support for this issue. I purchased the product and because Avada changed how to register the product, I am not without the theme I paid for.
Hello @Philfree37
Thank you for your message, the solution to this problem is already provided in our documentation section, what you will need to do is simply use our alternate manual update method where you will be installing Avada via WordPress by removing older theme’s files first, you can read in details about how the whole process works here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Manual_Update_Methods
Thanks
-Ammar
Hello. I am using the videographer website. How can I make use of the “Services” section. What kind of post type is this? It wasn’t included
Talking about this post-type https://avada.website/videographer/services/film-production/thank you
Hello @Conidis
What you see is simply a portfolio post type and the reason you see it different on single post page is because we are using a custom single portfolio layout for each portfolio item there, also you should definitely get it imported as far as you have the required Avada Core plugin and Avada Builder plugin enabled during import and had selected the full import.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Yes, now it makes sense. Fixed it already. Thank you so much
We’re glad to assist.
Hello, with avada forms is possible to receive the URL of the page who customer filled the form? If yes, how can we do that?
Hello @VHFP
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Recently i imported “bed and breakfast” prebuilt theme. full import. Then all working fine. But if i went to Avada Options page and just click “Save” (even without any change), all breaking. Prebuilt page style, fonts, header style, footer widgets etc, all breaking. If i uninstall and reinstall prebuilt, its fixing. But after i click “Save” in Avada Options, breaks again. Also, there is strange things happened after that issue. Widget setting is gone in Appearances. Before that issue, it was there. Thanks
Hello @SimsekGrupAS
It appears that on saving the global options your settings are being reset which should definitely not be happening at all, however this will require our team to take a closer look into this further, we suggest you to please open a support ticket with our team including all your website details and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there. I got an alert box which I didn’t add below the order button. How can I remove it? I didn’t find it. I use the Stripe payment button.
Without admin login: https://prnt.sc/XjhUkonPM7o8
I didn’t see the alert box when I tried to edit the page. Here is the screenshot: https://prnt.sc/tUlrq8hUyd5M
My support time has expired. How can I get the support now?
Hi,
Please see that you’re on the latest Avada version and if the issue persists, test without the child theme / disable all extra 3rd party plugins to see if one of those is causing this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible. Active support is needed for hands on support though.
Click Here To Get Avada Support
Thank you. – Abbas
Hello mates, on “Events” appears like this: https://ibb.co/p0fb918
This only happen in Events. Pages, Articles everything fine.
How can i solve this?
Thank you!
Hi,
To enable Avada Builder for the Events Post type, please see that its checked/ticker under The Avada Builder Settings page. These settings are under the “Options” menu’s dropdown e.g. if you go to WP dashboard -> Avada -> Options page. Then hover over Options at the top, it’ll show a dropdown – from there you can go to the Builder Options as shown below:
screenshot: https://share.getcloudapp.com/rRu7nEnY video: https://share.getcloudapp.com/d5uyNnZ7
Thank you. – Abbas
Hello thank you so much!
You are most welcome
