5222 comments found.
NEED HELLP PLEASE !!! hello, i want to buy like this theme of this website https://cifreceramica.com/ is wordpress the name the template is atico but i don’t find it and contact the agency he don’t answer so if u this theme have same of this website i can buy it please help me thanks Youuu
Hi,
the theme shown on the website is not ours.
Kind Regards UT
Hello, I just bought your template this morning and when we tried to build our website, it gave the error “Required parameter $args follows optional parameter $depth in /home/limewheel/public_html/wp-content/themes/brooklyn/unite-custom/ut-theme-menu-buttons.php on line 411.” The WordPress version is 6.0.5 and the PHP version is 8.0.
Could you please help us with this situation as soon as possible?
Thank you for your help.
Regards
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UNITED THEMES™ Team
When I bought the theme, a 6-month support package was included. However, I opened a support ticket over 5 days ago and have not received any response, despite seeing that other inquiries are being addressed in that time.
The required plugins are incompatible with current PHP versions – a simple mistake per developer friends I consulted. I paid for a working theme and ongoing support, neither of which you have provided. Never buy it! It’s a waste of your time and money!
Hi,
our support will get in touch with you in next few hours.
Kind Regards UT
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Hellow, AM using your theme for my website. on a single portfolio page lighbox image is not loading properly on mobile devices. is there any workaround to fix that so on click of the image opens pop-up without cropping a image. or may be different pop-up image for desktop and mobile. for example if you goto this page – https://themeforest.unitedthemes.com/wpversions/brooklyn/demo43-dark/portfolio-item/brooklyn-next-generation/ Ann click on image under 0/2 the opening image on desktop is fine but on mobile it’s getting cropped very badly.
Hi,
thats a downside of the lightbox at the current stage. You can only switch the lightbox in this case. Its located in Theme Options > Advanced > Lightgallery.
Kind Regards UT
Hello There,
I am just now installing this theme 6+ months after purchasing it. I’ve tried all kinds of cache plugins, contacted my host and the site is still loading up slow. I this a common thing for the theme?
I know I don’t have support, however, I need to know if I need to purchase another theme if your theme isn’t capable of working as it’s purported to work.
Best Regards – DigitalChica
Hi,
please follow up this article: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Test the result in a private tab after the cache is generated.
Kind Regards UT
Hello There,
I am having the worst luck with your theme. If I purchase additional support, will you be able to assist me with installing the theme with demo content? The images are there, however, the pages weren’t created.
Also, am I missing something? Is the Brooklyn Visual Composer different from the regular visual composer? I only see 2 boxes when I click on add element. This looks nothing like the typical Visual Composter/ WP Bakery that’s used with themes.
Hello,
I left Matthias a message and I haven’t heard from him. And as you can see, I purchased support. Do you have any idea to when he might respond?
Hi,
please check the conversation.
Kind Regards UT
Hello There,
I checked the response and provided my credentials. That was 3.5 days ago. Do you have any idea where I’m at in line to get assistance?
Regards – DC
Helloooooooooo!
Hi,
please check back with the conversation. Note that we don’t have support over the weekend and depending on workload an answer can sometimes take longer than usual.
Kind Regards UT
Hello, how can i select whatsapp icon in company details? http://joxi.ru/bmoBJYaS3pX5ar. it’s not on this list
HELLO
Hi,
If the Icon is not available on the list, only exhanging an existing Icon with CSS and SVG is possible.
Kind Regards UT
Does the theme support PHP 8.0 or 8.2?
Would it be possible to get my question answered? I’m considering purchasing this theme but PHP 8.0+ compatibility is a requirement for me from my hosting. Thank you!
so potential customers with a basic sales question get completely ignored? That’s promising for prospective buyers.
This question hast been answered on the comments multiple times. Currently 8 ist supported – newer versions will follow soon.
Kind Regards UT
Hello,
In Brooklyn theme, how can I set the date blog post meta, in an european order, I mean day/month/year ?
Thanks a lot
Hi,
you can change that directly in WordPress under Settings > General
Kind Regards UT
I get an error “Your theme (Brooklyn) contains outdated copies of some WooCommerce template files. ”. I deleted the Brooklyn theme, downloaded the latest copy, and reinstalled. I still get the error. Is this normal? If it is normal, will this affect the operation of the website?
Hi,
it will not affect the operation of the site.
Kind Regards UT
Wow. Thank you so much for this quick reply. I appreciate your top-notch service!
Hello,
if I buy the template, then I have the license to use one of the templates on only one domain? Is that right?
But I need a template that will be registered on one domain (www.abc.de). This domain will then have about 5 subdomains (www.xy.abc.de) with different themes. If I buy your template, can I install the template on each subdomain and use for any single subdomain a another prebuilt websites, or do I have to buy a new license for each subdomain.
Thank you very much.
Hi,
you will need a license for each subdomain since each has its own installation and purpose.
Kind Regards UT
I’m building a client’s site, after installing your theme, then I installed your demo #19 but for the hell of it this is the end result, nothing is showing http://milenv16.sg-host.com/
Still no response from you, this is a bit frivolous
Hi,
if you need support, pleas contact us in our support forum as written on the support tab. There is no support on this comments page.
Kind Regards UT
Hi is it possible to change the portfolio filter animation? I know it could be much quicker/snappier (I’ve seen in other AJAX filtered themes and sites) but I’m not sure if it’s because of the chosen animation style or loading time/image size issue. It’s honestly one of my only issues I have for not purchasing yet.
Would love to know if that’s possible.
Preferably an animation style in which the thumbnails don’t all disappear before reappearing once again.
Simple one I hope. How do you change the social icons in the Social Share Bar widget? There’s default icons I don’t need but can’t seem to locate where they’re based.
The template does not load as shown in the demo. They have bad support as I requested a refund of the straps 18 days ago and no response. I also sent them screenshots. Elementor is broken in the template and requires coding knowledge. I do not recommend and request to solve this problem. Please contact me.
Hi,
whats your forum username? We are answering requests on a daily base depending on the workload. You can see this when viewing the forum. If you have a feeling that something about you inquiry is under our radar ask for an update, we are also only humans and can miss something. We can assure that if the technical requiremnets are met, all demos display as intended, Unfortunately we can’t process your refund since you raised a dispute and this blocks the process for now until envato is taking care of it.
Kind Regards UT
hi i wrote to envato if they can unblock so you can give me a refund. when I complained about the template, it wasn’t even 12 hours ago, so I want to cancel the purchase. Thank you.
Hi,
its still blocked. We can’t process it at the moment. I’m afraid we have to wait for envato here.
Kind Regards UT
Hello, they wrote me back from envato: We see the refund request and it hasn’t been yet disputed, the author should be able to approve this directly, if they can’t please screenshot their authorization with their email visible and reply with this so we can refund the item directly.
And this is link with my refund: https://themeforest.net/refund_requests/d83767bd-8c86-4a42-b6ca-da625aa055c9
What is the next step please? Thank you
Hi,
we waited 2 days now and the request is marked as a dispute and we can’t process it. Did you check if you can raise a refund again?
Otherwise we will open a ticket then.
Kind Regards UT
I wrote on envato and they wrote back saying they will contact you. Here is their email. It’s better if you make an agreement on market@help.envato.com, I don’t want to act only as an intermediary. I have been waiting for a month for the problem to be resolved. Thank you for understanding. Dominik Guzdek
Hi,
they now processed the refund.
Kind Regards UT
Hi, Is the theme based on Elementor?
Team Acme
Hi,
no its based on WP Bakery. You can add new content with Elementor but the example pages are based on WP Bakery.
Kind Regards UT
https://themeforest.unitedthemes.com/wpversions/brooklyn/demo11/
I am looking at this through Chrome and trying to work out what the Phone is supposed to be doing in the second section.
It is just blinking oddly.
Can you either fix this or explain what that feature is and what it is supposed to be doing.
Thanks
Hello, is it possible to install the template on wordpress 6.3?
Hi,
yes thats pssobile.
Kind Regards UT
Hello, quick question…does the theme offer the ability to use custom/different headers on different pages throughout the site? Additionally, I have a number of sites running on this theme but using the WPBakery Page Builder. How easy/feasible is it to transfer these sites to run on/using Elementor?
Hi,
yes you can set different header per page by using brooklynb metapanel below the editor when editing the page.
Migrating to Elementor is a bunch of work since everything is based on WP Bakery.
I’m the only person who don’t get any response, whether here or forum.
Hi,
whats your forum account name? The theme currently works best with 8.
Kind Regards UT
Hi, hell_knight. is there any update in near future? for php 8.1?
Hi,
this does not seem to be a registered user, however yes there will be an update to make 8.1 compatible.
Kind Regards UT
Hi,
Is it possible for you to provide an approximate timeframe for the update?
Approx 2 weeks
Kind Regards UT
How can I disable the cart icon on mobile
Hi,
this works with CSS
.ut-header-cart-mobile {
display: none !important;
}
thank you
How can I disable the cart icon on mobile
