543 comments found.
Hello There, somehow one of website domain and hosting expired and so when I try to Register theme for my new domain ask to deregister theme. I do not have any option to do this process. so, I need help
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
Qode Interactive
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Hello I know my support time has expired but this not something like a support. This seems like a bug on theme. So if you can help me will be glad for that. I have tried to submit a ticket but that didnt let me to open it because of support time. But it is happening when we move the mouse hover the products on product list page. When the moseu hover the icon and the product photo disappears. But when I moved the cursor back it comes again. This only happens on mouse hover. Could you please help me with this. This happened after I deleted the whole theme and reinstall with new look. I mean the header and all others.
Hello,
You can find more info regarding support expiration and option to extend it in this article here.
The hover effect for products is a solid color (please see screenshot) so it could be that your hover color is the same as the page background.
Support
Mikado Portfolio part of
Qode Interactive
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Hello does the theme support multilanguage? how about RTL?? does it also support multicurrency?
Hello,
When it comes to creating multilanguage websites using our themes we recommend checking article in this link.
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities so you can try using some 3rd party addon for adding multi currency functionality for WooCommerce.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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i wrote you guys since saturday, today is Tuesday and no reply. Please get to my ticket about the LOgin and create account not working on your theme
Hi there,
We are sorry to hear this but we are currently working with limited resources, therefor the reply can be prolonged a bit. We do see that your request has been responded and if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’m having trouble displaying Instagram posts using the widget, only the description is displayed, not the image. (Console shows errors 403)
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Google Speed Performance is pathetically bad at 28 out of 100:https://paste.pics/OYXDL
GTmatrix.com your demo failed altogether error and some are at 63 out of 100:
https://paste.pics/OYXE1
I like to purchase your Theme but checking your Demos have second thought… do you have any tentative performance update rolling out ? so that accordingly will take decision, pl. let me know, Thanks
Hi there,
Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Well I went ahead and bought your Theme and looking forward to your support for speed performance. Thanks
Hi there,
Thank you, if you need assistance, our support team will be happy to help!
Support
Mikado Portfolio part of
Qode Interactive
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This is such a SHAME ….LOOKs like its a WORST Support system here and you guys have abandoned it totally….Pl. STOP relying on your FAQ System
https://paste.pics/P3P0HIts been 2 Days and there is no reply….how could you be so irresponsible.
Its been 10 years on Envato but never seen a lousy support system….if you guys have abandoned this Theme… I think its time to Leave Envato and stop being a harassment to the public.
Though I see your Sales Support team very much active here. Thanks
After installation of DEMO:
Contact form loads by default on home page: https://paste.pics/P3P8J
But instead this should be “Subscribe box” ....well how to replace this now? Thanks
Home page main link:
Even after removing all the drop link the box does not go it still hangs there….how to remove it.
https://paste.pics/P3PE1Hi there,
We are sorry but the response time can be prolonged a bit due to the summer vacation season, however we do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you for your patiance.
Support
Mikado Portfolio part of
Qode Interactive
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You have not given any solution to the issue yet….Your support is is just copy pasting general topics …..but not solving it specifily. (I have sent it again).
1) Pl. send the “Slider Revolution” & “WPBakery” Page Builder Latest plugins..
3) How to remove this drop down menu.
You have not given any solution to the issue…...as the drop down is not removing from the page?.
.
https://paste.pics/P2Y7D.
4) How to add Subscribe instead of the contact form..
You have not given any solution to the issue of replacing the “contact form” to “subscribe form”.
(As I don’t find the wpbakery edit on home age…..Now How to edit the home age form?).
.
5 ) How to Add/Delete “Footer” area logo?
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I have a problem with the images appearing blurry on the site, please solve and thank you
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Mikado, i have buy this templates, i try transfer in another site, but there’s was a error, said can not register, because i must deregistred in my old hosting, but my old hosting don’t work, can you help me
Hi there,
Please note that you can use the purchase code only on one domain. If you wish to change the domain, you need to deregister it first. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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After activating the theme, I am getting this error Fatal error: Uncaught TypeError: ftp_fget(): Argument #1 ($ftp) must be of type FTP\Connection, null given
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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I have submitted a ticket day before yesterday and there has been no response so far. This is very bad customer service.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. i’m trying to find where can i change this words on the theme. Text is not part of image and i need to translate to another language. See thsi screenshot pelase https://tinyurl.com/2klsyoaa same for the bottom section subscribe. Thabks
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I think i need to update my theme because i have problems with woocommerce and many plugins but when i install envato market plugin and add my Token i an’t see my items.
Can you please check if it’s compatible with the plugin. this is my website : https://www.helloeve.ma am i using the last theme update ?
Thank you.
Hello,
Please try updating the theme via FTP. To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I re-installed the wordpress Now it is asking me to unregister Biagiotti to re-register. Can you please unregister from your side to allow me re-register. My site name is glamhouseco.com
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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The slider does not work, gives an Ajax error
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello good morning! Is there a solution for the login form to work? if i create a new account, it says it already exists, if i try to login it says the data is incorrect. can you help?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Please check if the purchase code is registered in Biagiotti Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Support
Mikado Portfolio part of
Qode Interactive
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Ah actually I didn’t do that thanks 
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
It’s usually standard practice for e-commerce websites to show the customer a Thank You page once they successfully complete their order. But for some reason, on my website, its redirecting back to the Check Out Page instead. After further investigation, I’ve found the reason why: It’s because I do not have a Thank You page, so by default, its redirecting back to the Check Out Page.
I could be wrong, but it seems that this theme is missing a Thank You page. Does it not come automatically with the download pack? Maybe I missed the download file?
Your help is greatly appreciated! Thank you, and I look forward to hearing from you soon.
Hello,
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and you can try adding a “Thank you page” with some 3rd party WooCommerce addon.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks! I only realized this is a silly question as it seems almost none of the themes out there have a Thank You page. But I used the Cartflows plugin to create it and it works great.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there i was thinking this product was for wordpress because i searched with wordpress in the bar but it’s not the license was not used please give me a refund
Hi there,
Biagiotti theme is a WordPress theme, we are not sure why you got an impression that it is not, but you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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hello, i have license. is the theme compatible with elementor pro?
Hi there,
Thanks for writing in! The theme is compatible with the regular version of Elementor and WPBakery but it is not Elementor Pro supported.
If you need any further assistance with the theme you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello there, i haven’t received any update from the support. It’s been a week already. Hope they still alive and healthy.
Hi there,
Thanks for writing in! Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see that your request has been responded so for any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, please could you advise if this template enables a product video to be added to the carousel? Also, when a customer creates an account, is it possible to assign them a purchase discount amount specific to them? Thank you.
Hi there,
Thanks for writing in! The carousel can have only an image added you could always try to upload a .gif as a workaround. When it comes to coupons you can always create one and you can read more about it here.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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