23243 comments found.
I’m sorry for the following question:
I don’t want to have an “Ouick View” button on the product image. https://t.ly/vVbE- I go to: Appereance, Theme Options, Woocommerce and Product Archives. And set “Show Quick View” to NO and safe it. https://ibb.co/fCcRFb4After I clear the browser cache the Quick View option on the product image is still there. I also walked to another computer where this site has never loaded and the Quick View option is still visible there too.
How is this possible?
Hello, @Rembrandt_Lights,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.porto-tb-woo-link.porto-tb-quickview.quickview {
display: none !important;
}
Regards, P-THEMES.
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Thanks !! But why this not working with the normal slide option in Product Archives ?
Hello, @Rembrandt_Lights,
It seems you are using the Custom Layout on your site for the Archive page and that is why the theme options does not work, so you have to navigate to Porto >> Template Builder >> Product Archives, edit it and check the element settings.
OR contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
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Thanks for your help. Unfortunately I have to report that I have not changed any settings or anything.
Again, I have an “out of the box” install.
I did Install: WordPress, Woocommerce, Porto Theme, Import “Auto Service” theme, Install three common plugins,
That’s it. I never changed any settings or check boxes. Still, it seems that there is something wrong with the theme.
There are too many things that aren’t right. Also loading the page on my Android phone still shows the first Out of the Box home page. Even after a refresh, the updated page does not appear.
Should I contact support or do a new install?
Hello, @Rembrandt_Lights,
First please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
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I used Port Post Grid to show products on home page but the style tab is blank and the content tab does not have many options to change the font or other setting. Please tell me which widget should I use to have more controls on the products layout?
Hello, @titanmartae,
Please navigate to Porto >> Template Builder >> Post Type and create the new Post Type for your products from there: https://postimg.cc/7G6ygDRR and set the style as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
After that you can use the Porto Post Grid element on any of your site page and choose that particular post type as Post Layout: https://postimg.cc/f3sdWqPy
It should work for you.
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I created a new post type and used it in Post Grid, but it does not respect woocommerce image crop and does not align items. Large images are show taler or large titles also shows missy. How can force it to be shown as complete grid?
Hello, @titanmartae,
Well, we have to check those elements setting which you used for the image and title, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
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Hi I have bought porto for wordpress and also for shopify from themeforest many years back but didnt built any website on my purchase nor used the themes but now i am building new website and purchase code is required. How i can get that code ? Kindly help me with this.
Hello, @sbutt4142 ,
Thanks for your contact, this platform is for Porto WordPress, and to find the purchase code of your product, please refer to this article from Envato: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
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So I have two web shops. There is a big difference in the number of options: “Appereance, Theme Options, Woocommerce; – Product Archives and Single Product.
In my first webshop I have many more options to set than now in my second webshop. So I miss a lot of options in my second webshop. How is this possible?
Hello, @Rembrandt_Lights,
It seems you have turned ON the Full Site Editing Mode, please navigate to Porto >> Setup Wizard >> Full Site Editing and uncheck the option from there, save changes and check back to your site after clearing the browser cache.
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Hi,
Thanks for your help. This was the setting I was looking for.
This is an “out of the box” website. I just installed:
WordPress Woocommerce Porto Theme Import the “Auto Service” theme Install “Classic Widgets” plugin.
That’s all. I never enable or disable a checkbox if I don’t know what its purpose is. By default, this “Full Site Editing” box is set to On.
Same as my previous question: https://themeforest.net/comments/29934829 These check boxes were not enabled.Could it be that this is standard in Theme?
Hello, @Rembrandt_Lights,
Yes, we want to try to made Porto independent from any plugin, that is why we introduced that option using this option you can create your own layout with ease and it turned ON by default when you Install the theme: https://www.portotheme.com/wordpress/porto/documentation/ongoing-feature-soft-mode/
Well it sound’s good!! that it resolved your issue.
Feel free to write back to us anytime, we are always here to help you.
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Aha, I understand it. Thanks agian !
You’re Most Welcome!!
Now I am building a second webshop and would like to do the same. Unfortunately, this CSS code does not work in this new webshop. What could that be?
The imported demo for this new shop is: Auto Services
(I ask a lot of questions and have therefore extended support again for six months)
Hello, @Rembrandt_Lights,
Thank you for purchasing the support extension, happy to see that you are following the Envato guidelines properly.
Could you please explain in detail with some screenshots and also please share the URL of the page having the issue so that I will look into it and help you out with proper solution.
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Hi,
Below are two URLs and here you can see what I mean.
New shop https://t.ly/vVbE- Older shop https://t.ly/AIDRmHello, @Rembrandt_Lights,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.product-content h3.porto-heading a {
white-space: normal !important;
}
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Thanks !!
You’re Most Welcome!!
Hi I always see the message “Begin updating plugin” for Porto Functionality plugin. Even I update it, it shows again and again forever. How can I fix that?
Hello, @titanmartae,
First of all, please make sure that you are using the very latest version of the Theme and if not then please first update your theme, please navigate to Porto >> Theme License and un-register the theme from there and then again re-register the theme with the same purchase code.
After that please navigate to Appearance >> Themes and update the theme from there.
And then please navigate to Appearance >> Install Plugins and try to update the plugins from there one by one.
If the issue still persists, then please delete the current Porto Functionality plugin and Install it again from Appearance >> Install Plugins.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at your site and help you out in resolving your issue.
Regards, P-THEMES.
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When I want to edit the Custom Footer I get this. How can I make this editable?
https://ibb.co/tZy1Qv5Hello, @Rembrandt_Lights,
Sorry for the inconvenience but it seems that you haven’t updated the Role Manager under the WPBAKERY settings.
So, kindly go to your Dashboard > WPBAKERY Page Builder > Role Manager > under that open the Administrator accordion > under that select the Post Type as Custom > and then check all the 4 options there (i.e. post, page, product and porto_builder) and then you would be able to edit your Header, Footer and other Block Templates with the WPBAKERY Page Builder easily: https://postimg.cc/n9p797Nr
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Wow, thanks!! That is one of the reasons why I extended support. Great help thank you.
You’re Most Welcome!! 
IS there a way in settings – that I am missing – to add pagination to the top of the product list of a categories page, like there is at the bottom?
Hello, @kharmachanic,
You have to create your own layout of the Shop Page using Porto >> Template Builder >> Product Archives and then you have to use the “Count Per Page” element at any place top/bottom or multiple times as per your requirements.
Please refer to this screenshot: https://postimg.cc/N5jZ5XpY
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Hello, @kharmachanic,
Yes, that is the same element that I shared with you, please try with it.
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Hello, I am having issues with only being able to see the updates to my website after logging out of the backend of Wordpress. I only have this issue with Porto and none of my other websites where I use other themes. Yes, I have deleted/cleared cache. Also, I need to know which builder to use. It seems like there are too many ways to modify this theme with each of them taking control of different sections of the website. This is very confusing. The reason multiple builders are installed is because your demo website wizard installed them upon installing the demo. Now I have Visual Composer, Elementor, WPBakery, your own Porto version of a builder, Wordpress customizer, Gutenberg, your page/layout builder, Wordpress classic editor, your Template builder, and your own Theme options.
While choice is sometimes great, this is a nightmare because all of these came packaged with the theme and none of them completely change the theme by itself and other ones cancel out editing some “sections” of the website. With me spending days trying to figure out which ones work on which section and which ones control the actual editing. I can’t even get the themes header menu colors to change no matter what I do or which builder I use.
I could’ve hand-coded a new website quicker than learning all these builders (that want you to upgrade to the Pro version) and trying to figure out which ones handle which section of the website. Then I pay for support and send a support ticket and I’m asked to join DISCORD. So now I have to go on another platform and “learn” that too? I don’t want to learn anymore in order to make your theme work. I am operating15 other websites with different themes and none of them have taken me this long or been this difficult to edit.
Sorry but I’m super frustrated. And I love the look, feel and functionality of your theme. However, I need actual help and I sent over my login credentials with my support ticket. Would you please read my questions on the ticket and respond with a fix rather than asking me to watch a generalized video? Ticket ID #28670 Or refund my support fee so that I can purchase a more user-friendly theme with actual support.
Hello, @angelarbeasley,
First of all, we are sorry for the inconvenience and for your frustration.
1. You are using the cache plugins on your site named as (Speedy Cache),
You are using LightSpeed server which has the built-in server cache as well and you have to flush it or disable it by contacting your hosting provider.
Let me try to explain it to you, when you save any changes from theme options, it rewrites those changes to the porto-styles folder files which are responsible for the site CSS to work. So sometimes because of file permission issues, sometimes server cache issues, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under porto-styles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this makes sense now and is clear enough.
2. About the plugins, Porto WordPress is fully compatible with the WP Bakery, Elementor, and Gutenberg plugins, and you can only edit/modify the content of the demo with which you imported the Demo. Let me clear you.
If you import the Demo with Elementor, then you can only edit/modify the content using the Elementor page builder and disable all the other page builders on your site.
In setup wizard, it provides all the theme pre-packed plugins to Install, but it is up to you which plugin you want to Install or not.
3. And that Discord is the template in our support reply and that is for all of our customers, if you do not wish to join Discord then you can discard it.
4. I have checked your ticket as well and you asked for the colors are not working on the frontend when changing from the backend, and we have provided you the complete video proof that it is working fine for us, so that issue must be the cache issue at your end.
Well, we saw that you re-replied to your support ticket again and we will check it again and reply back to your support ticket shortly, Please be patience, and thanks for your understanding.
Regards, P-THEMES.
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Thanks for your reply, I have three more WordPress websites using different themes on that same server and they aren’t giving me any of the issues you’ve described and never have. I have a VPS.
Would you login to the back of my WordPress dashboard and help? I sent you the login information through the support portal that I paid for. I can see that the colors appear to be changed from looking at the website “Incognito” and after I log out. But again, your theme is the only one doing this to me out of a group of websites hosted on the same server, using WordPress.
I understand the part about the different “Builders/Editors”. Thank you for clarifying that.
Also, I have gone into my Cpanel, File Manager and deleted the Iscache files and any cache files in the file manager and it is still doing exactly the same thing.
Hello, @angelarbeasley,
I can see your support ticket has already been replied and in pending state, please check our agent reply into your support ticket and then reply back to it accordingly.
Regards, P-THEMES.
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Excuse me, with the shop42 demo, I can’t figure out where I find the extra class pc-bg-3 to change the color of the animation on the home page. Can you help me?
Hello, @enotrian,
That has been added using the Custom HTML. If you edit the page you will find the Custom HTML set for that section, and to change the color, simply copy and paste the below given CSS code to the home page Custom CSS option and change the color in the given code as per your requirements, it should work for you.
.pc-bg-3 path:first-child {
fill: #1cd555 !important;
}
Regards, P-THEMES.
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Thank you! Great Support!
You’re Most Welcome!!
Hi, i have a lot of website with Porto theme, and i have 3 website attacked by virus, only my porto theme are attacked, you have some problem ! It’s a nightmare, i have installed again update etc… And attacked again ! HELP
Hello, @alexissatok,
We are sorry for the inconvenience, but could you please share the screenshot of the proof that your sites hacked because of our theme?
Could you please share the server log as well.
Which version of the PHP are you using on your sites?
How many and what are the third party plugins are you using on your site?
When your sites got hacked, what will be the changes/results of your sites?
Please provide me the information point wise, so that I will go through it and help you out.
Regards, P-THEMES.
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Ok i prepare THX a lot, attention i don’t say it’s your fault, i only notice a common point, th theme, cause the other plugin i use on other website with other theme. Thx again
Hello, @alexissatok,
Thank you for preparing and for your understanding. I appreciate your feedback regarding the theme, and I’ll certainly keep that in mind. If you have any further questions or need assistance with anything else, please don’t hesitate to ask. Thanks again for your cooperation!
Regards, P-THEMES.
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Can you give us the updtae of revolution slider Version 6.6.14 it’s (6.6.16) actually ? THX
Hello, @alexissatok,
Could you please contact us via our support system so that we can provide you with the very latest version of the Slider Revolution plugin?
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Hi Porto, Theme is compatible with the latest version 8.0.3 I guess of woocommerce?
thanks,
Hello, @Joaquim_,
Yes our theme is fully compatible with the PHP version 8.x, you can go with it.
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Hi Porto,
I have created some Porto – template builder – block, to link after in the “content inner top” in product categories. To show a first pharagraph before the products.
example: https://candleartesoteric.com/candles-figures
the template builder created: https://candleartesoteric.com/?porto_builder=candles-figuresMy query is should I index in google search console this url or not? https://candleartesoteric.com/?porto_builder=candles-figures
And if is not index may interfere in the webside as some way with the content?
thanks,
Hello, @Joaquim_,
The issue you are facing is related to the SEO, we suggest you to please try with the Yoast SEO plugin, It provides the functionality to set the pages/post in the google search console.
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I’m working on a new website and first I will set the basics to my needs.
https://t.ly/Q9y-OOn this page you can see the “short description” and the “product description”. There is a difference in the text settings. I want to have the text settings in the “short description” also to have in the “product description”. Looks much more nicer.
Both use the “Paragraph” settings under Theme Options, Skin, Typography. But when I chance it here I see only the text color is changing in “short description” and the “product description” and not the text.
What I’m missing here ?
Hello, @Rembrandt_Lights,
Please copy and paste the below CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site now after clearing the browser cache.
.single-product .product-summary-wrap .description p {
font-size: 14px !important;
font-weight: 400;
letter-spacing: 0.005em !important;
line-height: 1.9 !important;
margin-bottom: 10px !important;
}
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Hi,
Thanks for your answer. But I want it the “other way”. So, the text in Product Description must be the same as in Product Short Description”
Hello, @Rembrandt_Lights,
I am sorry but I am not getting your point, could you please explain it a bit more clearly with some screenshots for my better understanding so that I will have a look through it and help you out.
OR you can contact us via our support system with your site WP Admin Login details so that we will look into it for you on your site and help you out.
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Hi Porto, The top header “call us now” with a telephone photo, can be the photo of whattsap? instead of the normal telephone?
thanks
Hello, @Joaquim_,
Thanks for reaching us,
In order to solve your issue simply copy the code below and navigate to the Dashboard >> PORTO >> Theme options >> Header >> From there replace the the existing code from the below code: https://postimg.cc/jCYZncff then save settings. After that check back to your site by clearing the browser cache. I hope your issue will be resolved.
[porto_info_box icon_type="porto" icon_size="29" icon_color="#222529" icon_border_radius="0" title="CALL US NOW" subtitle="+34 675 384 469" title_font_style="600" subtitle_font_style="700" title_font_size="11" title_font_line_height="1.2" title_font_color="#777777" subtitle_font_size="18" subtitle_font_line_height=".9" subtitle_font_color="#222529" el_class="text-start mx-4 mb-0 d-none d-lg-flex d-sticky-header-none"icon="fab fa-whatsapp"][/porto_info_box]
Regards, P-THEMES.
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Please reset my purchase code
Hello, @alfredcejku,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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I still can’t register: cURL error 6: Could not resolve host: sw-themes.com
Fix it! Problem on my end.
Sound’s Good!!
Hi Porto,
When I translated the string called “call us now” in the header. https://candleartesoteric.com (example where is located) When I translated the string to bulgarian, the phone dissapeared. https://candleartesoteric.com/bgthanks
Hello, @Joaquim_,
Please refer to our reply here: https://themeforest.net/comments/29926453 and try to follow the same steps.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out.
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Hello Porto,
At the top right, the welcome message. To translate in other languajes I have to edit every time in Welcome Message in Porto theme in each languaje?
thanks,
Hello, @Joaquim_,
That is actually the Custom Text Field, So you should have to translate it using the WPML plugin on your site, please refer to this thread: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/
Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
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Hi Porto,
In a category product, the heading I added as H3. Is it possible to make it with bigger letter? Letter as size H1, but being in H3.
thanks,
Hello, @Joaquim_,
Please try to change the Font Size of the H3 from Porto >> Theme Options >> Skin >> Typography.
OR
The element which you are using for the heading, please edit it and try to change the font size from the element settings.
We hope this will resolve your issue.
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it is possible to change only the H2 size but for product categories page ? (top inner content tittle)
Hello, @Joaquim_,
Please share the URL of the page.
Please share the screenshot of the text.
So that I will look into it for you and help you out with the Custom CSS fix.
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Hello,
I am working on page speed and I enabled this feature temporarily ” Enable Web Font Loader for Google Fonts”
I want to disable it and when I do I am getting the following error:
Fatal error: Uncaught Error: Call to undefined method Redux_Instances::set_options() in /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php:703 Stack trace: #0 /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php(240): Porto_Speed_Optimize_Wizard->porto_speed_optimize_wizard_general_save() #1 /home/customer/www/absolutenootropics.com/public_html/wp-includes/class-wp-hook.php(310): Porto_Speed_Optimize_Wizard->speed_optimize_wizard_content(’’) #2 /home/customer/www/absolutenootropics.com/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(’’, Array) #3 /home/customer/www/absolutenootropics.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/customer/www/absolutenootropics.com/public_html/wp-admin/admin.php(259): do_action(‘porto_page_port…’) #5 {main} thrown in /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php on line 703
Hello, @shaverty,
Please make sure that your are using the very latest version of the theme and plugins, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
It seems you are using some third party plugins and cache plugins as well, please try to disable the third party plugins including the cache plugin Siteground cache as well and check back again, might be one of the additional plugin generates this issue on your site.
Regards, P-THEMES.
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