254 comments found.
Hi Team,
We’re facing an issue with the Masonry Gallery in our theme. We’ve selected the Masonry Gallery for our homepage, but it’s not working and only displays a blank white space. As a workaround, we switched to the Grid Gallery, which is working fine. Could you please look into this? We would like to have the Masonry Gallery working on the homepage instead of the Grid layout. URL of Home page https://twinrunfarm.com/ (Check GRD gallery on home page)Thanks!
Hello,
We would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
Also, we recommend checking the tutorial in this link, where guidelines on how to create Masonry layout are covered in more detail.
Support
Elated Portfolio part of
Qode Interactive
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We had a problem importing the demo content. We sent a report via the help center, but unfortunately no one has responded yet. :-/
We need immediate help because we can’t start building our new website!
Hello,
Thank you for contacting our support.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Elated Portfolio part of
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The online demo (Elementor) and the downloaded theme version are not the same, so there are differences between the two. The documentation has not been updated for 4 years. Importing the demo content fails on some hosting providers, with another provider the process runs up to 98%. Instead of giving us a proper installer, they only provide a workaround solution. So far, the theme is quite problematic to manage, and we are still only at the installation stage…
Unfortunately, the installer did not do everything right. So we cannot be sure whether it is because the process only reached 98%, or because the demo (v2.5) and the downloaded theme (v2.8) are different. We are sorry that there are so many complications around such a promising template during the installation. We expect a more professional solution from a Power Elite Author.
After importing the demo content, one bug is that the content of style_dynamic.css does not match what is in the demo page, so we do not see exactly the same on our own page. Furthermore, in Elementor, we have to manually adjust the width of the page (1140px vs. 1300px), because the theme installer did not change this. Such bugs are unacceptable for a theme released by Power Elite Author!
Hi,
Demo import is working correctly on our installation. The issues with demo import are most likely caused by some setting on your server configuration. We don’t have enough information about your WordPress installation or your hosting in order to let you know what exactly could be causing the issue.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you would please continue the conversation with our support team at the Help Center and they will gladly help you.
We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can also find many great articles that might help you on the way of developing your website.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
Support
Elated Portfolio part of
Qode Interactive
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Hi! I just bought the theme and i dont know how to choose a demo template shown in info display of the theme. Could you give me some info about it?
Thanks in advance.
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that you can set the homepage by navigating to Settings > Reading as shown in screenshot.
You should just make sure to import the demo which corresponds to the page builder you plan on using.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Blog details page title h2 instead of h1
We have set the title to be an h1. Unfortunately, this no longer works (tried in both the child theme and the main theme), and it always becomes an h2. How can this be changed? WordPress, THeme and plugins are up to date
Hello,
Unfortunately, this cannot be changed through theme options. The heading tag needs to be changed in the theme files. If we understand correctly you’ve made this change in the files and stored them in the child theme, but this no longer applies?
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Yes, that’s right. Unfortunately, it no longer works.
Hi,
We adjusted title tag in helper.php file located on this path wp-content\themes\theaisle\framework\modules\blog\templates\singles\standard and it is working correctly (please see screenshot 1 and screenshot 2).
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Live preview is not working.
Hello,
Please clear your browser cache and try accessing the demo through this link.
Support
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Is it possible to add an Upload button for users to upload images/videos in the gallery ? thanks https://theaisle.qodeinteractive.com/portfolio/gallery/
Hello,
Thank you for taking interest.
There isn’t an option to add this to the front-end, however, you can allow users to login and create their own galleries using default WordPress user roles and capabilities.
You can also check more of our photography themes here
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I am looking at purchasing the theme for a client. I develop the website on our private staging server then transfer to the clients domain. I also run updates and ongoing development on the staging server before implementing them on the clients live site. Does your license include for a staging server?
Hello,
Thank you for taking an interest in our theme.
We can add a certain number of related subdomains with your main domain, but please note that only subdomains with related content. So if you have this theme installed on somedomain.com we can add related subdomains such as blog.somedomain.com or shop.somedomain.com or dev.somedomain.com, etc. That way you can use a subdomain for staging.
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Hello, I need help. After I activate the plugin “TheAisle Core” and try to access Elementor, I simply get an error. Please contact me via email so we can resolve the issue. Thank you.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi, Pre-purchase question. I am a beginner to WordPress. Can you tell me if we can use different home pages as regular page? To clarify my question, the demo home pages you have such as Wedding Planner, Announcement Home, Wedding Shop, can we use these pages as regular website pages instead of home page only?
Hello,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot). Rest of the pages can be used as regular inner pages.
Do let us know if you have any additional questions.
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Hello, we are intrested in buying your theme. We would like to ask if it is compatible with tha latest version of wordpress – woocommerce -elementor. Will the theme generally be updated in the future? (Last update was on June 2023) Thank you.
Hi there,
Thanks for taking an interest! The theme is working with the latest version of WP , WooCommerce and Elementor and it will for sure be updated in the future.
We hope this helped and let us know if you have any additional questions.
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Hello! Sorry but here https://qodeinteractive.com/submit-a-request there is not The Aisle as a choose to request support.
I need only know how can align center the text into Workflow, cause in mobile version, as you can see, the text into Workflow has not same border.
https://theaisle.qodeinteractive.com/wedding-home/ https://www.ciprianicomunicazione.com/tuscanfood/wedding-catering/Really thanks for your answer, Andrea
Hi there,
If you select Premium themes, add your purchase code, Theme Profile (Elated) and theme name ( The Aisle) we do see it is present and you will be able to submit a request.
Please note that you leave the Supported Items field empty the first time you submit a request. After this is done the theme will be listed under your supported items.
We hope this helped!
Support
Elated Portfolio part of
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Really really thanks, I can find and I selected the theme!
Hi there,
Glad to hear this!
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Hello, pls, can u update the plugins? we need the update of js_composer WPBakery Page Builder. Thanks
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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Hello, we are intresteed in buying your theme. We would like to ask if it is compatible with latest version of wordpress-woocommerce. Also is it possible to develop it under a subdomain before transfering it to thn normal domain? Thanks
Hi there,
Thanks for taking an interest!
The theme will work well on the latest WP and when it comes to WooCommerce you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s change log once the update is out.
It is also for sure possible to first use it on your subdomain and once you finished developing your website you can simply deregister the theme, transfer it to your main domain and then register it once again.
We hope this helped and let us know if you have any additional questions.
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ΟΚ, So we will not have any problem with the latest version of wordpress. Let me also ask is it compatible with ellementor pro ?. Thank you for your quick response.
Hi there,
That is correct. When it comes to the Elementor Pro you should know that our theme is compatible with the regular free version which is really enough to achieve anything you do see on our theme demo, but the theme is not Elementor Pro supported.
Thanks for understanding and let us know if you have any additional questions.
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Hi,
After installing and activating your theme, several extensions (at least Elementor, WP Bakery and Slider Revolution) that come packaged with your theme complain and want to be activated. Am I doing something wrong, or is this the case that these plugins are not activated by your theme, at least not the full version?
Regards!
Hi there,
Please note that WPBakery/ Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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This is exactly what I said and doesn’t answer the question. It is correct that these plugins are bundled, but not in their paid version, but in some basic version. This is a bit deceitful imho. At least with Elementor it is the case that a lot of options can’t be used and it asks you to pay another 70$ (just for Elementor) to use the Pro version. The link you included mentions that you have the paid versions but you can’t provide the code. Well, doesn’t help, does it? Anyway, thanks for your support!
Hi there,
It is the bundled license which also has a value, it was never stated that the theme includes the Elementor Pro version, you can read more about bundled plugins here since we have bought the extended license.
Thanks for understanding and if you need assistance with any theme related questions you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
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This theme no longer works with recent versions of wordpress and woocommerce, error, and the debug does not send recovery email. I spent all day with the server supporter to help me to solve it, I tried with another server and the problem remained. It was not only the recent version but I also installed manually the recommended versions of wordpress and woocommerce. That’s why it is necessary that the developer update the theme before offering it for sale.
Hi there,
Testing the theme it works well on the latest version of WP and when it comes to WooCommerce you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If anything needs to be checked, please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I am trying to contact support for 3 days .. I got no response. Id #238537 Status: Open… Please Respond
its been 96 hours and I have not received a single reply… worst support ever…
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you.
Support
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How to remove / chance the Link Picture, if i post my webside on facebook?
It comes under the Link the Picture “The Aisle Elegant Wedding Theme”
Thanks
Hi there,
Thanks for writing in! Within our The Aisle Options > Social Networks OpenGraph you can change the share image.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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cant find the purchase code???
im also having an issue with the import. it does not proceed past 98%
Hi there,
Thanks for writing in! You can find the purchase code here and if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi – I am trying to change the menu in the Wedding home page but cant seem to loacate where it is getting the code from to place the logo at the top and the cart and search icons on the left. How do you disable this?
Hi there,
Thanks for writing in! To set the logo you can navigate to The Aisle Options > logo and change your logo, also it can be that it is set on that particular page, so please go to Wedding home page, click edit and look if the Logo is uploaded there in the theme settings. When it comes to the cart and search you can find them in Appearance > Widgets > Header widget area.
We hope this helped and if you have any additional questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
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Buenas tardes realice la compra pero instale la licencia en un sitio de prueba ahora no lo puedo instalar en mi pagina principal que puedo hacer?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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Hello, is there any way to remove the header from mobile?
Hi there,
Thanks for writing in! There is no option within the theme to remove the mobile header but you could use some Custom CSS to Appearance > Customize > Additional CSS:
@media only screen and (max-width: 1024px){
.eltdf-mobile-header {
display: none;
}
body:not(.eltdf-content-is-behind-header):not(.error404) .eltdf-content {
margin-top: 30px!important;
}
}We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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