470 comments found.
Hi, when I am importing demo some sections are breaking. the search icon on search button is upside down. I tried to import 2 times, same problems. Many things are messing when. At the time of import I am not selecting forums feature. After import I am getting a long list of errors. I tried to reach out the support on your website but you people are saying the purchase code belongs to a different user. I used a different email to register. Please let me know how to fix it?
Hello,
We apologize for the inconvenience you’re experiencing. To resolve these issues, please contact our support team directly via email at spiderthemes247@gmail.com Kindly provide details about the problems you’re facing during the demo import, and our dedicated team will assist you promptly.
Thank you for your understanding and patience.
Best regards, Spider-Themes
I bought this template, then i can’t install EazyDocs because this plug-in isn’t verify by Wordpress. The page of support have a broken register system. Please, can you help me?
Hello,
We apologize for the inconvenience you’re facing. To resolve the issue, please send an email to our support team at spiderthemes247@gmail.com Our team will provide you with the plugin or guide you on the best way to proceed.
Thank you for your patience, and we appreciate your understanding as we work to assist you.
Best regards,
Spider-Themes
After last update my whole site is completely F$ #W !!!!!! Tried to import DEMO: User Manuals, but looks NOWHERE SAME like your demo! How to FIX my whole site now? Check for yourself: https://www.bizzboard.com/terminology/
PLEASE HELP!!!!
Also there is NO ‘contents.xml’ file in DEMO folder, so how to manual install it at all???
Also get this: Import Complete! Your import completed, but some things may not have imported properly.
View error log for more information.
[ERROR] Failed to import “sample” (Media)
Did fresh Wordpress nstall and same problem: https://www.bizzboard.com/docs/
Hello,
We apologize for the inconvenience you’re facing. To better assist you with these issues, please contact our dedicated support team directly through our help center. Our team is well-equipped to handle and resolve any problems you may be experiencing with the theme.
You can reach out to us at https://helpdesk.spider-themes.net/forums/forum/docy-wordpress
Thank you for your patience and understanding.
Best regards,
Spider-Themes
we’ve already replied you.
Please help. When i re-order the docs in EazyDOcs with drag and drop it does not update or save. It can only be done in the back end and change the order number.
I have another question also:
how do i remove the feature image from the blog post as it is already showing when i select Banner Layout: Curved Shape
admin.php?page=docy-options#tab=blog-pages/blog-single
Hello,
We appreciate your inquiry. We have responded to your email regarding the issue with reordering docs in EazyDocs. Kindly check your email inbox, and if possible, provide us with more details or respond directly to the email thread. This will help us assist you more effectively.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Spider-Themes
Keep getting a Purchase Code Invalid
Hello,
We apologize for the inconvenience you’re facing with the purchase code. Please try entering the code again, ensuring there are no typos. If the issue persists, kindly contact our support team via email at spiderthemes247@gmail.com We’ll promptly assist you in resolving this issue.
Thank you for your patience and understanding.
Best regards, Spider-Themes
Hello spider-themes,
I hope this message finds you well. I recently noticed the Cyber Week Sale on Themeforest, where many theme developers are offering significant discounts on their items. I was excited to explore the opportunity to invest in themes for my projects.
However, I was a bit disappointed not to find any discount on your theme during this sale. I understand that pricing decisions are crucial, but many users like myself are actively seeking cost-effective solutions during promotional events like these.
I also understand that every developer has their reasons for pricing, but I wanted to check if there’s any chance we might see a sale on your theme in the near future. It would be fantastic to have an opportunity to get your premium theme at a more budget-friendly rate.
Thanks for considering & let me know this.
keep up the great work! Best regards.
Hello,
Thank you for your message and your interest in our theme. We appreciate your understanding of our pricing decisions. Currently, we don’t have a discount available, but we periodically review our offerings.
We recommend keeping an eye on our theme for any future promotions or discounts that may become available.
Best regards, Spider-Themes
HI, I am trying to open support account is not working due to I do not receive the confirmation email and password reset email. Everything is looks good your theme but Sign in and Sign up was error pop up due to contaent issue. I tried new installation for those pages but same issue. I followed the instruction from Elementor but It can not be edit via Elimentor. Please Check the issue. Thank you.
Hello, I am still waiting confirmation email almost 2 hours but not responding. Thank you.
Hello,
We apologize for the inconvenience you’re experiencing with the support account setup. If you haven’t received confirmation or password reset emails, we recommend checking your spam folder.
Or you can contact us directly via email at spiderthemes247@gmail.com, and we’ll assist you promptly.
Thank you
Hello,
I have a feature request for your consideration. In the current era of AI technology, many tech companies are integrating AI systems into various aspects of their operations. I believe it’s a good time to enhance your theme by incorporating an AI-powered live chat support system on our knowledge-based support site.
My suggestion is to create an AI chatbot that enables users to engage in real-time conversations. The AI would respond to user queries by extracting relevant information from our knowledge-based support site. Since we intend to document nearly everything about our service on our help desk site, the AI would search for the specific information within our knowledge-based support site based on the user’s question, then the AI rearrange and summarize it, and present it coherently to the users.
In cases where the AI doesn’t find pertinent information on our site, it can politely inform the user and seamlessly transfer the conversation to a human agent for further assistance.
I believe this feature would elevate your theme, making it an ideal choice for documentation and knowledge base support theme. It also ensures that our customers receive intelligent, efficient, and up-to-date assistance for the present time.
Please let me know what you think about it.
Thank you.
Hello,
Thank you for sharing your insightful suggestion with us. We truly appreciate your forward-thinking approach in considering AI-powered live chat support. This is a valuable idea that aligns with the current trends in technology.
We’ve taken note of your suggestion and will carefully evaluate the feasibility of incorporating an AI-powered chatbot into our theme. Your forward-thinking approach aligns with our commitment to improving and adapting our theme to meet the evolving needs of users.
Best regards,
Spider-Themes
Hi there. I tried to contact you guys, but cant come in contact with one of you. My Q & A’s of docy are gone: https://grafisch-ontwerp.org/
What can i do about it? My mail is info@thomasvanderkuijl.com
Thank you for reaching out. We’ve already replied to your query via Mail.
Hi … I bought it recently but it’s not okay for me. I would like to request for refund please.
Dear kokothura,
I’m sorry to hear that the theme didn’t meet your expectations. We understand that sometimes a theme may not be the perfect fit for everyone’s needs.
To request a refund, you can follow the Envato Refund policy guidelines provided in the link below:
Please review the policy for detailed information on how to initiate the refund process. If you have any specific questions or encounter any issues during the refund request, don’t hesitate to reach out to Envato’s support team. They will be able to assist you further with your request.
If you have any other questions or need assistance with anything else, please feel free to let us know. We’re here to help.
Best regards, Md Jwel
Hi! I have some questions about your theme. I’m looking for a theme or something similar that allows me to categorize and search abstracts and presentations from a scientific conference. I wouldn’t need to search for different pages, but rather different documents in pdf format. Is it possible to search pdfs with this template? Thank you so much.
Hello,
Thank you for your inquiry. While the Docy theme primarily focuses on searching Doc, forum, and Blogs.
you can visit our demo site. if you visit there you can see our all features. https://wordpress-theme.spider-themes.net/docy/Thanks
Hello,
Your theme is nice and offers many valuable features. However, I couldn’t find one specific feature that I consider highly valuable and useful, and that is the Live Chat Support System.
We would like to offer ‘Live Chat Support’ as a priority support option to our premium customers.
Do you currently have this feature? If not, could you please consider adding it to your theme in a future update?
Hi,
Thank you for sharing your valuable feedback. At this time, the feature you mentioned is not a part of our theme’s current functionality. We appreciate your input and will certainly consider it for future enhancements.
Best regards, spider-themes
Thank you for your response. I hope we will see this useful feature added to your theme in your future updates very soon.
I also have another suggestion for your theme. You could consider adding a reaction counter button below each comment, or at least a like/dislike button. This could make the comment section more engaging for users. Here: https://prnt.sc/AdzzhPGvcbjT
Thanks for your another suggestion. We’ll think about it.
if you need urgent live chat support on your site. you can use “tawk.to” plugin. we also use this that’s why we recommend you.
Thanks
I have just successfully installed and tested it. It is a great theme that includes functions such as blog/document knowledge center, shopping, etc. I am particularly satisfied with the included Easydocs plugin, which perfectly meets my needs. The service provided was particularly good, and Support team patiently helped me solve the problems encountered during the installation process. Thank you.
Thank you
Is there a way to have subscriber tiers? For example, posts/items in Category A, D, and E are only visible to a certain group of subscribers? Perhaps S2Member or something similar would work with this?
Thanks for your interest in the theme. Sorry, this feature isn’t available in the Docy theme. But we’ve a plan to develop the subscriptions feature in the EazyDocs Premium plugin. You can get the plugin
Thanks”>
I want to change the default color mode to dark. If I disable the light/dark switch, it does not let me default to dark. Please can you assist?
Why can’t light be made from dark is not supposed to be. Contact our support for details with screenshots. Thank you
After updating the Docy core 3.3.0 wordpress got crashed… Renamed Plugin file and enabled one by one and found this error
Hi,
Please create a ticket with your login credentials. So that we can verify this issue and help resolve it on your website.
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/Thanks
Hi, after update theme crashed. The only way to open site is change the theme!!!!!!!!!!! The core plugin is not updated??? Send me the previous version to my email xrisxal2000@yahoo.gr until you fix the issue
https://tinyurl.com/2zh9s5wcITS URGENT!!!!!!!!!!!!!!!!!
Hi,
Please create a ticket with your login credentials. So that we can verify this issue and help resolve it on your website.
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/Thanks
The update not resolve the issue, Know when you go to dashboard it has critical error
I create the ticket pls check Its urgent Thanks
Thanks. We will continue there.
hi, is it possible to make a topic in forum private? Does it work with support ticket plugins? tnx
Yes, Possible.
Thanks
Its featured image, i guess but can we disable this in post view?
Yes you can disable or enable it in post view. Thanks
User Feedback Issue
Noticed that you can get feedback from you site by email and they are also available under Easydocs Pro > Users feedback.Feedback via Email
When we receive feedback via email, hitting a reply goes back to the site administrator and not to the person who has sent the feedback. Even though the reply-to address is the sender, hitting reply sends response to person or to the group which received the email. Unable to send it back to the person who has send the feedback. This needs to be fixedFeedback in Dashboard
We can see all the user feedback is listed in the Easydocs pro menu. But there are NOviable actions, other than delete and hide ( I am guessing the eye icon is hide, no tooltip). Can we add reply action here? Need this featureAny update on this please ?
About FEEDBACK VIA EMAIL that I am talking about. If feedback sender write their own email in this field https://prnt.sc/VQjkBr1FV-Tk while they submitting, and after received the mail, if you want to reply by pressing the reply button, then the email of the feedback sender should be sent. So we will check the matter and if we find any problem then we will fix it.
We understand your expectations but we would request you to use the features that we currently have. We will consider your features and write them down in upcoming release notes for future consideration. Thank you
