464 comments found.
hi,
any ETA for the next version release?
Hello,
We plan to release an update for the theme at the end of this month.
Thank you Have a great day! Utillz
ok
is the new release ready yet?
I want to use this for a stock library for the NHS 2 questions though
1. If I want to change the theme to NHS Nightingale would that be really difficult? 2. I checked it currently fails WCAG 2.1 which would need fixing is this something you are planning on doing at any time in the future?
Hello,
We have taken note of your requirements and will assess their feasibility for potential inclusion in future updates.
Thank you Have a great day! Utillz
hi,
how to open more than one ticket?
Because i will not close the opened ticket if the issue has not resolve and there is another issue need to addresses
Hello,
You can raise your queries or issues on same ticket also. Please share your ticket number.
Thank you Have a great day! Utillz
ticket #3458014. i just add more issue there
If I renew my support, can you pls let me know from below issues which can you resolve- 1. After order processing/completed invoice is not sending to the subscriber. 2. Password reset email not sending to the customer (sometime works , sometimes not) 3. Purchased subscription not showing in the download section while opening any image to download 4. User who didn’t buy any subscription still in the download section it is showing that they have active subscription. 5. Need to activate automatic renew from WooCommerce Subscriptions (GPL) plugin 6. Need to generate automatic renew email before next renewal period 7. Need to upload a image in the login page
8. Whenever user try to login, login in loading.
Hello,
Our development team is here to address your existing concerns. However, for any new features you’d like to introduce through customization, custom code will be required.For custom requirements you can contact via email.
Thank you Have a great day! Utillz
Hello, can a seller sell his audio file as a variable product? (WooCommerce) or is it just about the topic related listing types? (Listing, Purchase, and so on)
So that the Vendor Plan is a variable WooCommerce product and not a Heilz plan.
Thank you
Hello,
1. can a seller sell his audio file as a variable product? (WooCommerce) or is it just about the topic related listing types? (Listing, Purchase, and so on)
Answer: Yes, you can add the audio field in listing types and use that audio filed in listings and use the listing for purchase.
2. So that the Vendor Plan is a variable WooCommerce product and not a Heilz plan.
Answer: The plans are working with WooCommerce in theme. For vendor or user also, Here is documentation link for plans.https://utillz.com/docs/heilz/monetize-your-business/plans/
Thank you Have a great day! Utillz
Thanks for the answer, but one question remains unanswered. I use an MP3 player plugin that uses product licenses via the properties>variants (attributes) of WooCommerce products. Is that possible? So that the seller can specify variants when advertising WooCommerce? I want to connect to the MP3 player plugin. The sale should be processed through this.
how do you edit the image of the sign in popup form? I dont see any information on the documentation…
Hi,
Modifying the signup form within the admin dashboard is not possible because it has been custom-coded using JavaScript and Ajax. You can access the file for this at the following path: wp-content\themes\heilz\templates\modals\account\append.php
Thank you Have a great day! Utillz
hi,
when do you think the new update will come? as of now the woo template files is outdated, and how we can keep this up to date in the future ?
Hello,
We will be providing the update soon. In the meantime, if you require a solution right away, please consider raising a support ticket, and our development team will address your issues.
Thank you Have a great day! Utillz
Hello, my licence for support is still active but i need an emergency fix that i can do by myself (you already send me instruction on support). It an emergency so i will pay for that. how can i contact you for this paid support ?
Hello,
You can email us for the paid support.
Thank you Have a great day! Utillz
Can I have the email address please ?
Hello,
Kindly provide your email address, and we will initiate contact via email.
Thank you Have a great day! Utillz
Hello,
We have emailed you. Please provide your requirements via email.
Thank you Have a great day! Utillz
hi dev, can you please add discount for next sale, thanks.
Hello,
Currently, there are no promotional offers available for the Brikk theme. If there are any in the future, we will make sure to keep you informed and updated.
Thank you Have a great day! Utillz
hi dev, its not Brikk theme, i mean this Heilz theme. I hope you add next sale, ill buy it. I just love your theme and great design.
Thanks.
Hello,
Sorry Currently, there are no promotional offers available for the heilz theme. If there are any in the future, we will make sure to keep you informed and updated.
Thank you Have a great day! Utillz
Hi, is it any chance to host the files for download in the 3rd party cloud ( such us dropbox ) ?
Hello,
Apologies for any inconvenience this may have caused. The theme lacks support for third-party storage.
Thank you Have a great day! Utillz
hi,
on the item description, heilz able to create something like themeforest, how the vendor manage the customer license key and the purchases items from heilz? i checked on your docs there is no mention about this.
is heilz works with other than elementor like gutenberg or visual composer?
Hello,
Apologies for any inconvenience caused. When user purchase the item from theme vendor listings, it does not come with a separate license key. Instead, within the theme, we offer subscription-based plans that allow users to buy vendor listings directly. Heilz theme supports elementor editor
Thank you Have a great day! Utillz
subscription meaning the user only able to download as long the subscription is not expired? is this compatible with Ultimate Membership Pro ?
Hello,
The theme has compatibility with the premium plugin WooCommerce Subscriptions for managing subscription plans. To gain a comprehensive understanding of this feature, I recommend reviewing the complete documentation, which can be accessed through the following link: https://utillz.com/docs/heilz/monetize-your-business/plans/
Thank you Have a great day! Utillz
Good day…
I have 2 questions with regards to this theme:
1. Can it be used to sell physical products, or is it meant for digital products alone?
2. Can the pages be edited with another page builder? I’m currently using a page builder that is not Elementor. Would this work, or I’ll have to use Elementor to edit and customize the pages?
Thanks
Hello,
1. Can it be used to sell physical products, or is it meant for digital products alone?
Answer: Yes, you can create you digital products in this theme.
2. Can the pages be edited with another page builder? I’m currently using a page builder that is not Elementor. Would this work, or I’ll have to use Elementor to edit and customize the pages?
Answer: The theme is compatible with Elementor, allowing you to edit or create pages using the free version of Elementor. It is a recommended plugin within the theme.
Thank you Have a great day! Utillz
this theme support single item download? Not the membership or subscrtion..
Hello,
Downloading items within the theme is limited to one at a time. Refer to the documentation provided below for insights into setting up subscription plans within the theme to monetize your business:
Documentation Link: https://utillz.com/docs/heilz/monetize-your-business/plans/
Thank you Have a great day! Utillz
Hello i see we can use shortcode in mail how we can see all shortcode to can select like {user_display_name}
Hello,
In your email templates, you have the option to utilize predefined fields that are outlined in the “custom fields” section within notifications. If you intend to include additional field data in your email notifications, this can only be achieved through custom coding.
For further guidance, refer to the documentation available at: https://utillz.com/docs/heilz/notifications/
Thank you Have a great day! Utillz
i see just {user_display_name} do you have more ?
Hello,
Yes, There is list of predefined fields for notifications.
Thank you Have a great day! Utillz
How we can get the list ?
Hello,
In webhooks section you can check the custom fields.Please refer to the attachment. https://www.awesomescreenshot.com/image/42305005?key=0d8e7819b3b82e117a5907627d9b70f8Thank you Have a great day! Utillz
Thank you very much
HI, Love this theme.. pixel perfect design and functionally is awesome!
do you provide a customisation of design or development service? if you do.. how do i email you?
Thanks
Hello,
Yes, We do offer personalized design services. Kindly share your email address with us, or alternatively, you can initiate contact via email.
Thank you Have a great day! Utillz
Hi, I have a few pre-purchase questions.
What I want to do is for the contributors to sign up for free, in the future they will have to pay monthly to display their items.
I want customers to pay per item, not purchase a membership, and the income split between the admin and the contributors.
Is this possible? How can I set this up?
Thank you in advance.
Hello, You have the option to allow users to sign in without a payment requirement. Additionally, you can implement listing plans for those interested in making purchases. Moreover, there’s a mechanism in place for applying commissions on each payment for administrative purposes. Furthermore, a payout method has been established, allowing hosts to request payouts to the admin. For a comprehensive understanding of these processes, please refer to the documentation provided at this link:https://utillz.com/docs/heilz/listing/action/action-type-purchase/ Thank you Have a great day! Utillz
Hi, I’m thinking of buying the heilz theme but I was going to have a few questions.
When a digital product is uploaded, can more than one image of the file to be downloaded be uploaded?
How is the preview of the audio file when the audio file is uploaded, I did not see an audio file sample in the demo
Can automatic fligran be added to uploaded images?
Hello,
Absolutely! The theme provides a convenient feature where users can upload multiple images in the form of a zip file within the downloads field. The second option in the upload section allows for easy and efficient uploading of multiple images simultaneously.
In listing types fields you have to create the audio field for listings. Then you have the option to see audio files in listing in frontend section.
You have the option to utilize a watermark plugin that offers a feature to either create or upload your custom watermark. With this plugin, whenever an image is uploaded to the media library, the watermark will automatically be applied to the uploaded images.
Thank you Have a great day! Utillz
hi,
is possible we create something like promptbase.com using heilz?
Hello,
With the Heilz theme, it becomes possible to sell digital products on your website. You can easily offer items such as images and videos for sale using this theme.
Thank you Have a great day! Utillz
okay, another question:
1. so using Heilz, would let the vendor post a gallery then later using heilz the vendor able to charge for downloading the full content of those gallery?
2. the customer able to request a vendor for specific request and later the vendor charge the customer based on that request using heilz?
am I going to purhase Heilz today if those are possible
Hello,
Only the super admin has the authority to manage the post gallery. Vendors are allowed to create and upload their download galleries to be sold within the theme. During the frontend submission process, vendors can specify the charges for their posts.
Thank you Have a great day! Utillz
Can you pls tell me how can I add a image logo on the website? from the site identity section there have no logo select option exit, only text based logo coming
Hello,
To change or apply logo admin can navigate to admin dashboard-> listing type ->settings—>header.
Thank you Have a great day! Utillz
I couldn’t found the header here- https://prnt.sc/PurDc4Z7ZaVy
Still under setting option there is no header- https://prnt.sc/5jARpO3YML-E
Hey, can you pls help me to fix the logo image?
Hello,
I apologize for any inconvenience. To modify your logo, you can navigate to the “Listing types” section, then access the “settings” menu. From there, proceed to the “theme” options and locate the “header” section. Within the header section, you will be able to make changes to your logo.
Thank you Have a great day! Utillz
Hi
Pre Purchase Question: Im yet to see a demo that actually show services being rendered. With that said, is the theme compatible with Learndash in such a way that Contributors can upload Online Courses as well as Coaching and consultations (maybe through zoom)
Secondly, is there compatibility with affiliate program. In which there will be referral field on registration and also dashboard.
Hello, Learndash offers a distinct platform for developing online learning environments and marketing digital courses. However, integrating this plugin with our theme’s functionality is not possible. If you opt for Learndash, you won’t be able to utilize its functions or courses as listings within our theme’s capabilities. On the other hand, Heilz can be used exclusively for selling digital products, but it does not support the organization of meetings or other course workflows. Thank you Have a great day! Utillz
Alright, Thanks for the honest feedback. Which other LMS plugin do you recommend if learndash wont work. Pls can you provide your email so I can send personal messages as well. Thank you
Hi,
To address any issues or concerns you may have, please submit a support ticket. Our dedicated development team will promptly attend to your ticket and work towards resolving the problem as quickly as possible.
Thank you.
Have a great day!
Utillz
How am I supposed to create a support ticket before purchasing. This is a pre purchase question and I need to know if creating course would be feasible with another plugin before purchasing
Hello,
I apologize for any inconvenience. Within the theme settings, you will find the option to create listings and listing types that come with specific specifications. One of the features available is the “frontend submission” option. This allows users to contribute their online courses by utilizing the designated listing types.
Thank you Have a great day! Utillz
