Hi SUMANM24M,

regarding this thing please, follow the step below to troubleshoot this issue,

1. please disable caching plugin and security plugin if you are using one while importing the demo

2. please try to resave the permalinks, in the WordPress Dashboard, please go to settings > permalinks, click the save changes button at the bottom of the permalinks page without changing any settings

3. please make sure the WordPress file permissions and ownership are correct on your server, you can use this documentation below as a reference for WordPress file permission and ownership

Wordpress File permission and ownership

4. if JNews Essential is active when you importing the demo, please disable it first before importing the demo

if the problem still persist, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please let us know if there are any error when you importing the demo, you can share the information privately in our support forum

Click Here To Get JNews Support

Our technical support team will try to help you

Thank you

Hi angleajjw,

the regular license is a lifetime license, one JNews license can be used only on one domain If you want to use it in a different domain you need one license for every domain, but if you use WordPress multisite you can use one JNews license across the multisite as long as the site have one domain, for example, id.jnews.io, us.jnews.io, uk.jnews.io.

Thank you

Hi economicnews7,

have you try refreshing the license by clicking the blue button?

Suport Refresh license Button

if you haven’t try it please try to refresh the license, if the problem still persist after you reset the license, please contact us through our profile in the link below

Thank you

Hi CWDTeam,

Our support team has been respond to your email. Please check your inbox.

Thank you

We responded and STILL can’t use our site because of the CSS error. We saw you opened our email yesterday and you’ve not responded at all!!!

We need this CSS error fixed! We sent you a video showing how even using Incognito and private Safari we still CANNOT USE OUR SITE!!!

WHEN ARE YOU GOING TO FIX THE CSS ERROR?! It’s been like this for THREE WEEKS!!!

Hi CWDTeam,

Our support team has responded to all of your emails. Please check your inbox.

In relation to the CSS error, We need to disable some plugins but we need your permission before doing that, please confirm and would be better if you already have a backup for your website.

Thank you

Hi bajramhysa000,

Regarding this thing, please try to open a new support ticket on our forum, Please attach your site URL in our support forum, you can share your site information privately in our forum

Click Here To Get JNews Support

Our technical support team will try to help you

Thank you

Hi amiralishahbangi,

Thank you for being a loyal JNews user and thank you for your suggestions, We will consider adding the feature that you requested to our feature request list, but we can’t promise when the feature will be implemented.

kind regards

Hi myhubsc,

please try to open the page where you want the ellipsis on the excerpt to be removed on the page builder that you are using, and then try to edit the element, On the content settings section you can find the excerpt ellipsis option, Please check the screenshot below.

JNews Element Excerpt Ellipsis option

you can remove the ellipsis from the option above.

If you have any further questions or need further help, please create a support ticket using the link below.

Click Here To Get JNews Support

Thank you

Hi MHDreda,

we already added the x icon to the select share button, Please check the screenshot below.

JNews Select Share

if you still can’t find the x button, please create a support ticket using the link below.

Click Here To Get JNews Support

Our support team would be happy to help you.

Thank you

8. Is there any way, I can design the affiliate-style blog post, like showing ratings, comparison tables/chart, highlighted features, etc. https://tinyurl.com/29bampgt

9. Can I add quizes or poll?

Hi ybh740852,

1. if ezoic and mediavine have script code for ads it can be used in our ads slot

2. Sorry unfortunately at this point we don’t have an option for text a speech audio player, You may need to consider using a third-party plugin for this

3. To speed up the performance please check our recommendations settings in our documentation below

JNews Page Speed Documentation

4. The border and strokes can be achieved with additional css

5. For the different author are you referring to changing the author of a post after you submitted the post? if that is the case, yes you can do it WordPress has this feature by default, if you are referring to multiple authors yes our theme supports multiple authors for a post, Please check the example below

JNews Multi Author

6. For the meta that you mention you may need to consider using the third-party plugin to achieve that

7. for the newsletter you may need to consider use third-party plugin like Mailchimp

8. For the affiliate-style post, please check our example in the link below

JNews Post Review Example

9. Unfortunately we don’t have a built-in feature for quizzes for polls, you may need to consider using a third-party plugin for this

Thank you

In addition, I’ve seen someone in the comment shared his page. out of curiosity, I’ve tested it and it’s also showing bad scores. Since a lot of people marked your theme good, I hope it’s worthy, I just need learn about it or do some settings chances.

Hi ybh740852,

to improve the page insight score, please try to follow speed improvement suggestion in our documentation below

JNews Page Speed Documentation

this is the potential score with artmagz demo

Artmagz Demo on Page Speed Insight

the score of the page speed may be affected by several reason such as numbers of elements used in a page, server performance, and anything else

it’s worth noting that google page speed score doesn’t reflect the real user experience because google page speed emulate 3G cell service a slower connection for mobile testing which is there are not many people who use the connection anymore

If you have any further questions or need further help, please create a support ticket using the link below

Click Here To Get JNews Support

Our technical support team would try to help you

Thank you

Hi stevenpreece,

JNews license owners have the privilege of getting free 10.000 credits to use the JegAI assistant, After the limit of the credits is reached, the user needs to purchase a subscription to the Jeg AI Assistant to be able to continue use the Jeg AI Assistant

Thank you

Hi maelmael280594,

Thanks for your input, really appreciate it.

Actually we have rounded demo, JNews Freebie demo. You can check it out here https://jnews.io/freebie/ but don’t need to worry, you can implement this style on another JNews demo by doing some adjustment.

Anyway, could you send us an example of the rounded style that you like to have?

Thank you

Why don’t they solve the problem, two days have passed and there is no solution

sorry for the inconvenience, We are usually online around 09.00 am – 06.00 pm GMT+8. Please allow us to answer your question up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday

Jegtheme Support Policy

we will reply your support ticket soon

Thank you

I want a refund, there are a lot of errors in the subject template and the support doesn’t seem to be trying to solve the problem, please direct me to the link, to request a refund, I will look for another provider and another template that works I think a better service should be provided, I wouldn’t mind adding a few tens of dollars if I knew I was getting a template that works and if a service that gives a real-time response or even an installation service that asks me questions before what I want in a structured questionnaire —-This is the second time this has happened to me, I hope that at least this time the website will be fair and return the money or make sure that the seller of the pattern fixes the faults

Hi activahub,

jika reset domain yang anda maksudkan adalah reset license untuk domain anda, maka anda dapat mengunjungi link dibawah ini.

yourdomain/wp-admin/admin.php?page=jnews&path=jnews

anda dapat mengganti yourdomain menggunakan nama domain anda.

jika anda ingin memindahkan license ke domain lain anda dapat mengikuti dokumentasi di link dibawah ini .

Moving JNews License

jika anda memerlukan bantuan lain, kami harap anda dapat memperbarui support license anda

Extend Support License

Terima kasih

Hi staymedia,

to allow users to register to your wordpress site, first please go to settings > general > enable anyone can register option

after that you can register button to your website using JNews header builder, please go to Dashboard > appearance > customize > JNews : Header Option.

JNews Header Builder

at the bottom of the screeen will be appear jnews header builder, on this header builder you can add the login button that can be used by user to register if they are not registered yet.

if you have further question or need more assitant please try to extend or renew your support license.

Extend Support License

Thank you

Hi nwnuyhs,

thanks for using JNews, Your website that provides information related to AI looks suitable to use JNews.

Thank you

Hi giuben,

Please make sure the Enable cache query option is disabled on your website, you can check it on the WordPress dashboard > appearance > customize > JNews: Additional Option > Query Option > Enable Cache Query.

JNews Cache Query Option

please try to disable the option if it was enabled, If you enable this option it will help your server performance by caching the query but the post that is newly added will not displayed directly.

If the problem still persists, the problem may be caused by other things, we may need to check it directly on your website, please try to open a new support ticket on our forum.

Click Here To Get JNews Support

our technical support team will try to help you.

if your support is expired, please try to extend your support license using the link below.

Extend Support License

Thank you

Hi ranukadev,

if you want to change the demo from the default demo to ranukadev, please follow the step below

1. Please do a backup

2. Uninstall the default demo from JNews Dashboard > Import Demo & style > on the default demo uninstall the demo

Uninstall Demo

3. Then you can install the ArtMagz

Thank you

Hi bipontech,

please try to follow these steps below to troubleshoot the issue

sorry for the inconvenience, Regarding this thing please, follow the steps below to troubleshoot this issue, 1. Please disable the caching plugin and security plugin if you are using one while importing the demo

2. please try to resave the permalinks, in the WordPress Dashboard, please go to settings > permalinks, click the save changes button at the bottom of the permalinks page without changing any settings

3. please make sure the WordPress file permissions and ownership are correct on your server, you can use this documentation below as a reference for WordPress file permission and ownership

Wordpress Files permission and ownership

if the above requirements are met and the problem still persists, please try to contact us through our profile, we may need more information about your site

Thank you

Hi ranukadev,

sorry, for the view counter at this point didn’t support custom post type, we will consider to add it to our feature request list, but we can’t promise when the view counter for custom post type will be implemented

Thank you