5241 comments found.
Is the template compatible with Thrive Architect builder?
Hi @Ha4lb!
Thanks for using Jannah.
The theme is already compatible with the Thrive Architect builder, WPBakery, and Elementor plugins so you can use any of them to build any landing pages or posts as you want. but the core theme blocks are available in the TieLabs Page Builder only so you will not be able to use them in 3rd party builders. and you can not use both builders on the same page.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
thumbnails are blur why ?
Hi there. On a existing website with thousands of articles published, how will affect it the demo import? (new images demo posts etc) I meant in order to set up the home page. Thanks in advance!
Hi @GoogleBot!
Thanks for your interest in Jannah.
You can import the whole demo, then from the Posts page in the dashboard bulk delete the posts imported.
Non of your current content will be affected by importing the demo.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thank you!
Hi
I have installed main demo theme. Is it ever possible to customize this demo? I cannot change or remove widgets.
Actually I have tried several themes on WP but Jannah is the most complicated one I have ever seen 
Hi @puma13!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I want a completely different header and footer, how can I do it?
Can I use Elementor header and footer to do it?
Look at this – https://ibb.co/hWVW9xB when I chose Header Layout 2, the height is too much, how do I make it not more than the red rectangle size?
Hi @whitesoftx!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, How to make masonry archive to grid archive ? I can not find the related options to to that, only masonry1, masonry2, masonry3. Because the masonry archive displays an inconsistent row layout for blog, I think the grid layout will be more tidy. Thank you.
Hi @acubedt!
Thanks for your interest in Jannah.
No option like that is available in Jannah.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi,
Is is possible to display no feature image? I went in the DEMO but could not find the option for the template “Main”
Thanks
Hi @BrTurner!
Thanks for your interest in Jannah.
All blocks support no feature image posts, check the “Without Thumbnails” sections in these pages:
- https://jannah.tielabs.com/demo/news-blocks/block-1/
- https://jannah.tielabs.com/demo/news-blocks/block-2/
- https://jannah.tielabs.com/demo/news-blocks/block-3/
- https://jannah.tielabs.com/demo/news-blocks/block-4/
- https://jannah.tielabs.com/demo/news-blocks/block-5/
- https://jannah.tielabs.com/demo/news-blocks/block-8/
- https://jannah.tielabs.com/demo/news-blocks/block-8/
- https://jannah.tielabs.com/demo/news-blocks/block-10/
- https://jannah.tielabs.com/demo/news-blocks/block-11/
- https://jannah.tielabs.com/demo/news-blocks/block-12/
- https://jannah.tielabs.com/demo/news-blocks/block-13/
- https://jannah.tielabs.com/demo/news-blocks/block-14/
- https://jannah.tielabs.com/demo/news-blocks/block-15/
- https://jannah.tielabs.com/demo/news-blocks/block-16/
- https://jannah.tielabs.com/demo/news-blocks/block-17/
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi,
Sorry, I meant on a post template. I cannot see any option to view a post without the feature image in it.
Also, is it possible to turn off things like comments, author line, date and time etc or do you have to edit the code for those things? Thanks
My feature images cannot be resized like demo content. IMG: https://postimg.cc/fkwgcNWN . I use SEO demo. I’m new, please help.
Hi @trcnam!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, for a long time the Jannah theme seemed a bit outdated for 2022/23, even if it really has an excellent performance, however, I wanted a change and seeing the announcement made that on 10/10/2023 you will come with a big update, we decided to return to your theme. We hope you will surprise us with a very modern and fast theme that will look great on a tech news website with reviews and more. Thank you!
Hi
Is any discount considered?
Hi @puma13!
Thanks for your interest in Jannah.
A sale is scheduled to run today till the end of September.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi TieLabs
function check_widgets in /plugins/Jannah-optimization/inc/plugins.php have wrong widget prefix, you use prefix ‘bp’ for bbpress plugin arrays, the widget prefix should ‘bbp_’ for bbpress and ‘bp_’ for buddypress. Or am I wrong?
I‘m using adds in the widget area on the left side of each article. On a smartphone, the widgets with the banners are hidden correctly.
On an Apple iPad in landscape mode, the desktop view is displayed, including the banners on the left side of the page, so far everything is correct.
However, if you use the page on the iPad in portrait mode, all banners are displayed below the article, which of course looks very, very strange with about 10 banners and should not be like that.
How can I change this behavior?
By the way… Choosing Layout #4, #5 and #8 lead to completely incorrect display of the Featured area background Image on an Apple iPad in portrait mode.
Hi @sempre-audio!
Thanks for using Jannah.
To change the breakpoint of hiding the sidebars, add the following code in the Custom CSS section in the theme options page
@media (max-width: 991px) {
.has-sidebar .sidebar {
display: none !important;
}
}
Change 991 to the value you want.
Regarding the Layout #4, #5, and #8 issue kindly provide us with a screenshot of the issue.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello. demo import not working
An error occurred while fetching Main Demo file from the server! Reason: 404 – Not Found.
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
Hi TieLabs
Found bug needs to improve: Jannah shortcodes do not fully support the lazy load image, autodetect image size, and empty img alt attribute affecting the SEO, you can find the evidence here: https://jannah.tielabs.com/demo/shortcodes/ I found there the “Author Bio” shortcode does not support the mentioned feature, and I have used this shortcode and got errors in the pagespeed to improve it. Also, you can check the other shortcodes you have to see if these problems also occur, and quickly make fixes in the next release.
Another bug: The Snapchat widget, Sticky Logo image doesn’t have a width and height attribute (image autodetect size feature); this would bring an error in the speed test. evidence: https://jannah.tielabs.com/seo/
“Properly size images” mobile error in pagespeed test when you run this page https://jannah.tielabs.com/demo/content-slideshow/. That means you need to check images that are used in slide shortcodes and make speed improvements. evidence: https://pagespeed.web.dev/analysis/https-jannah-tielabs-com-demo-content-slideshow/w0olldmopo?form_factor=mobile
Why didn’t the image inside the slider/slick slide and video thumbnail support the lazy load? evidence: https://pagespeed.web.dev/analysis/https-jannah-tielabs-com-seo/8rsc9h7bgx?form_factor=mobile Please fix some critical performance issues found on your new demo https://jannah.tielabs.com/seo/
Please make a fix for these findings in the next coming updates.
Hi @mranonx!
Thanks for using Jannah.
I will report this to our dev. team.
Best Regards.
I have bought the Jannah theme I have the license files and purchase code but i have lost envato account access whre I bought it from. How i recover the account?
Hi @themehrabhossain!
Thanks for your interest in Jannah.
Contact the Ebvato SUpport team they might have a solution.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hi i bought jannah theme some years ago now i cant active this theme why? i have serial code but i geting this message: Jannah Theme License is not validated, Go to the theme options page to validate the license, You need a single license for each domain name.
i fix it. thank you.
Hello, support team. I bought the template a while ago and my support period has ended. Now I want to change the domain associated with the current license to a new domain. How can I do that? Please help.
How to move the license to a new domain? You can move the license to any domain at any time, just verify the theme on the new domain and the theme will revoke the activation of the old domain and activate the new site automatically. if you have purchased multiple licenses the theme will use the license that doesn’t in use to validate the new domain.
Hi,
Thanks for using our theme!
You can manage your licenses and domains from here https://tielabs.com/members/licenses/ Deactivate the old domain from there and activate the License on your new domain from the theme options page.
Please note you can use each license on only one domain, check this article for more info https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation
Best Regards! TieLabs
Hi TieLabs,
Please update the Twitter API in your theme to Twitter API v2, your Twitter widget that requires API needs this to work and maybe the arqam plugin. We can make free Twitter v2 Apps on the Twitter dev page with limited data transactions.
How about the TikTok plugin that can’t show up in the footer anymore, and the TikTok widget also? I know the developer of the plugin you refer to using (QuadLayers TikTok Feed) is stopping the feeds from Hashtag Limited for premium only, but it still supports the source of the feed from the Account for free, so you can use it to show and integrate with the theme. Or, you can build your own TikTok plugin exclusive to your theme to make this feature still work.
Hi @mranonx!
Thanks for using Jannah.
1. It is already compatible with Twitter API v2 since Jannah version 6.0.0 – 2022-12-05 . but the free API tier doesn’t support Tweets List or Profile Endpoints, check this for more info https://developer.twitter.com/en/docs/twitter-api/getting-started/about-twitter-api
2. We will check the TikTok integration in the next big update, if technically that is not available due to changes in the QuadLayers TikTok Feed plugin, we will remove this feature from the theme.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, my support has expired. I would like to know how to use yoast SEO on a page made with TIELABS BUILDER. No matter how much I have tried, I cannot get YOAST to turn green, BUILDER does not detect any SEO boxes. What I can do? Thank you.
Hi,
Thanks for using our theme!
Yoast SEO only analyzes the text added directly in the post editor. Yoast will not detect any other content generated by the Page Builder but that will not affect your SEO.
Best Regards! TieLabs
I’ve just installed, I keep getting 503 server unavailable on most actions, editing, saving, publishing, editing comments and creating categories. Pages takes ages to load and then I am given 503 error?