21596 comments found.
Hello. I have support, my ticket is still open and I am having some trouble getting a question answered. Maybe someone here can help. I have an album page with navigation enabled at the base of the page that allows users to navigate to different albums. This is the default album page, nothing custom: https://the7.io/main/dt_gallery/crazy-time/
The problem: there is no way I can see to filter which ALBUM CATEGORIES or INDIVIDUAL ALBUMS this navigation allows users to see. So: users can navigate through ALL photo albums on the website. I do not want this.
Is there a way to limit navigation between SELECTED albums ONLY or to certain ALBUM CATEGORIES only? I cannot find this parameter anywhere. If the control exists, please let me know where to find it. Thank you.
Hello Robert!
You can find our working hours here https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590#item-description__need-some-help We are really sorry we are based in different time zones. But please consider that our engineer has asked for credentials in order to recheck your website configuration. And they still have not been provided.
We are eager to help you, but we can’t make it without cooperation from your side. Thank you for your understanding!
Thank you – Raphael solved the issue for me. The function I require simply isn’t part of the current album page functionality. I thought that was the case but I wanted to be sure. Thanks. I made suggestions for improvement in the trouble ticket.
Hi there! Does the theme offer a way to use radio buttons with text in rather than dropdown for WooCommerce product variation options?
Hello!
We have a better option with Elementor: swatches https://the7.io/brand-shop/product/product008/
Thank you! If my website is already using WP Bakery builder I suppose this isn’t an option?
Hi! You can try this plugin https://wordpress.org/plugins/woo-product-variation-swatches/
Thank you!
Always welcome )
When will the Twitter logo be replaced with the new X logo?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-new-x-twitter-icon/
Thank you! Is there a similar solution to add a Threads icon?
Hello! You can follow two first articles https://support.dream-theme.com/?s=soc&post_type=knowledgebase
Hello, Can we edit pages with Elementor?
Hello! If this demo content is built with Elementor, and not WPBakery, you can edit it with Elementor.
Hi – the Demo Import isn’t working for Elementor. The option is greyed-out, despite me having Elementor and Elementor Pro installed. I’ve tried reinstalling the theme too and updating.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Just an update to anyone reading this – their solution fixed the issue. It’s a bug but their workaround works!
Hola, tengo un problema cuando grabo un nuevo post, me sale sin banner superior y sin barra lateral, cuando lo creo todo va bien pero el problema aparece cuando lo publico, alguien me puede ayudar?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
hi, my problem is missin the theme options bar into back-end. there is no option to activate it into “the7 -> Legacy Features”.
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Hi all,
Can we use Theme Options (disable Elementor Theme Style) to create a header, and then build a website with Elementor? Or do we have to use PRO Elements to make the Header? Will there be conflicts on the page if we use the header with Theme Options and create the rest of the page in Elementor? Thanks.
Hello! Yes, you can. But we believe Header templates are more flexible. If it sounds difficult to create header template from scratch, you can import our blank demo https://the7.io/blank/ and adjust it per your needs.
Hi, thank you for your answer. Can you just tell me one more thing if it makes sense, since we need to use PRO Elements, what if at some point PRO Elements starts charging (or maybe wont ever?) and we drop it or if we use Elementor Pro and decide not to renew anymore license, what happens to those parts of the site, will there be problems if they are no longer updated?
Hello! I am sorry, I can’t give a guarantee. But I suspect widgets stay safe until somebody tries editing a page with these widgets or updating other plugins/theme/WordPress on the website.
Ok, so it’s not safe to use the free Elementor alternative. If it were to be charged at one time and we give up on it, there are no updates and the page should be rebuilt.
Hello! Personally, our team relies on Pro Elements, and all our demos are powered by this plugins.
I absolutely love the video clip in the slider of the 7 church! If I get your theme can you please help me to create that slider in my site? Is it possible to add a layer to the slider to put an image of a product in front of the wheat? Thanks.
Hello!
Yes, you will be able to import the entire demo or only this single page. Yes, you can add one more column with an image on the right from the text.
Hope you will enjoy the theme!
I would like to customize search page. There is an option to use template from my existing page. But the Header “Search Result for” is not displayed when i use custom page for search page template.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
The Disable Row is not working properly in WPBakery. The hidden row is still showing in PREVIEW and PUBLISHED view. Any suggestion?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I see this theme has been around for a while. Any plans on discontinuing updates anytime soon? I’d like to be able to use a theme that will be around for a while like this one and want to be sure this one is staying for a while before I license 
before I license again that is.
Hi! There’s no way we are going to discontinue the theme: it’s our breadwinner
Great! Happy to hear. Thanks for the quick reply too!
Hi, in the Update tab of the backend I see the notice to update the theme, but in Appereance-theme I don’t see it (I have child theme activated). Do I have to activate the parent theme, update it and then switch back to the child theme? In this case I dont’t lose any changes I’ve made up to this point, right?
Hello! Yes, you can switch to the parent theme – the changes will stay safe. If you are worried, you can make database backup.
But, normally, the update should be available even without switching themes. You can try de-registering and registering the theme first.
Hi, Is it possible to change image logo for text logo? Thanks.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, Under the WPBakery, Headings Module, Typography Tab, Line Height under the Headings Settings and Sub Headings Settings not working. I have searched and I didn’t find anything related neither on your doc. What’s the values there? is it just a solid number? let’s say 2.5 or is it 2.5em? I tried both and still not working, when I open the module again, that value is gone. Thanks
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Do you have a demo with events calendar? I would like to see if the design is good to buy this theme, thank you.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, Are your themes translatable? If so do you have that integrated into the themes already? Thanks.
Hello! Yes, it is translatable https://support.dream-theme.com/?s=transl&post_type=knowledgebase
Do I need to purchase a translation plugin or does your theme include one? Thanks.
Hello! If you need to translate theme interface, you can use free Loco Translate plugin. If you need to translate content, you need to buy paid WPML. We also know our buyers use free Polylang plugin.
Hello! How many staging websites does one license allow? For example, to showcase demos
Hello! Could you please clarify what you mean by demos in this case? Normally, by the “staging” site we mean a copy of a live website where you can proceed updates, test changes, etc. Could you please clarify what is the purpose of having multiple staging websites?
Other themes allow to have various copies of the theme on subdomains meant for staging. For example, if i wanted to showcase the demos you include, but on my own subdomains
Hello! Yes, subdomains can be registered with the same purchase code as the parent domain.
Hello, Is it possible to install WPML on this theme?
Hello! Yes, sure – we belong to its official compatibility list.
