4030 comments found.
Hi – can you advise if the TTS is still supported via Google API as looks like they have stopped free access. your video api url to Google is no longer valid
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
No i cant do that as you told me to renew my support last time I mailed. Please take a look at your YT video for TTS setup – the google URL for TTS doesnt work anymore – please update your documentation and instructions to a working version for TTS – this appears to be a theme issue
Hi,
I’ve checked it on my testing site and didn’t encounter any issues like that. Therefore, I can be certain that the issue is on your end.
Best Regards,
PenciDesign
Is there any limitation on demo data? For example, if I purchase in this year, 2023, can I choose a newer demo in future?
Hi,
Thank you for your interest in our theme.
There are no limitations on importing demo data. After purchasing the theme, you can import any demo data you want, including demo data from future updates.
Best Regards,
PenciDesign
Every demo will appear in the “Import Demo Data” section, right?. Because I saw one of my friends didn’t display all of them. If the demo I need is not available, where can I find it? I want to make sure before purchasing.
Hi,
Yes, all the demos will appear in the ‘Import Demo Data’ section. If your friend doesn’t see all the demos on the import demo data page, it means he hasn’t updated the theme and the import demo plugin to the latest version. Please advise him to update the theme and plugins to the latest version by following this guide..
Best Regards,
PenciDesign
If I want to create a clone with the same hosting and domain to be displayed as a different subfolder, do I need to purchase additional services or is it a one-time purchase?
Many thanks
Hi,
With one WordPress setup, you need to buy one license.
Best Regards,
PenciDesign
So Sad brother abibi at 71 you make me feel like a kid in a candy store LOL I hope that your theme work on staging as well as main site
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I’ve been emailing you for a couple of weeks now as you asked, re: a problem with the theme and still no reply…
Hi,
Is there any confusion? We have responded to all of your emails. Please check your inbox and spam folder for emails from tina@s*.
Best Regards,
PenciDesign
Please remove my email details from this public forum – I am well aware of my own email address. The last reply I received from you was on the 29th September asking for my login details – again – after I’d already sent them to you. I gave you these, again, and asked a question – with yet again no reply. There is nothing in my spam folder – maybe you should check yours?
Hi,
I haven’t published your email address. No need to worry. I obscured some characters within your email address to protect it. We didn’t get any reply from you..Please send us another email through our contact form with the necessary information. Also, could you provide an alternative email, such as a Gmail address? It appears that there might be some issues with the email you are currently using.
Best Regards,
PenciDesign
There are no issues with my email – I send and receive messages every day and have no problem with anyone else. I’ve also used your contact form here to send you emails which have had no reply. I have no idea what other information you need from me – I’ve given you my login info, I’ve described the issue, so maybe you could email me with an update?
Hi,
You can see here: removed – We have responded to your email, but we have not received any response from you.
Best Regards,
PenciDesign
I would appreciate it if you would stop posting my details publically or I will have to put a complaint in. What you have shown me is that I had to chase up your response 5 days ago and received nothing in return. Please delete all my details and perhaps you could just email me.
Alright, that’s fine. I have removed the screenshot and just sent you an email. Please check it.
Best Regards,
PenciDesign
I have received it just fine and replied.
Strangely, I didn’t receive any email from you 
Best Regards,
PenciDesign
Then I would suggest the problem isn’t me. Maybe you should check your spam folder.
I’ve checked all my folders, but I haven’t received any email from you.
Best Regards,
PenciDesign
I have emailed you from another address.
I still haven’t received any email from you Could you please try creating a Gmail account and send it to me again?
Best Regards,
PenciDesign
I’m sorry, I use my accounts every day and no one else has an issue with them, I’m not going to setup a whole new account just to contact you – that’s just ridiculous, you obviously have some kind of problems with your email servers.
We are using Gmail 
I’m not sure if there are any issues with our Gmail account, as it’s managed by Google.. I haven’t encountered this issue with other customers also.
Best Regards,
PenciDesign
Perhaps you could give me an alternative email address to contact you on – I’ve tried two and a third is getting silly now.
Still waiting for an alternative address in the hope it will help solve your email failures.
Hi,
Please try with this email: help.pencidesign@gmail.com
If it still doesn’t work, please renew the support and create a new ticket on our support forum. I can’t think of another solution at the moment.
Best Regards,
PenciDesign
I have emailed that address.
I still haven’t received any email from you It seems your email can’t be send to Gmail accounts.. Please try to create a Gmail account and send it for me or renew the support and create a new ticket on our support forum.
Best Regards,
PenciDesign
I email gmail accounts everyday while talking to customers, there are no problems with anyone else – it’s just you. Perhaps you could just take a look at my website – you know the url and can see the problem at the bottom of the page with the social icons. svg’s are not accepted but when using png’s it leaves unwanted code on the page. Mobile icons also show as a different colour so obviously have their own settings somewhere and it’s not clear where to put them. If you could update the theme to allow pngs and answer the question about mobile icons it will all be sorted.
Hi,
The Gmail account I created and used to send you an email is a new Gmail account, and I couldn’t find anything wrong with it. Additionally, we’ve thoroughly checked for the issues on our testing site and didn’t encounter this problem. Therefore, we need to investigate this issue from your end and require your information for that purpose.
I recommend that you renew your support subscription and then create a new ticket on our support forum. This would be the best course of action to address the issue effectively.
Best Regards,
PenciDesign
Hello,
I have started using SE Rankings for SEO and during website audits, it flags your theme CSS file as “too big”. It is the file main.css.
This makes your theme suffer in regards SEO, otherwise it’s very good.
Is there anything that can be done to resolve this?
Hi,
We have optimization speed modules that remove unused CSS, which does not negatively affect the site’s speed. We have provided detailed information about this in the documentation for the Soledad theme, which you can find here.
Next time, if you have questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
With your post widgets we also can query custom post types or only blog posts? Most of all themes have custom query option to select any post type. What about yours?
Hi,
Thank you for your interest in our theme.
Yes, of course, our theme supports queries for custom post types and custom taxonomies. You just need to select the custom post types and taxonomies you want to query, and it will display the results.
Best Regards,
PenciDesign
I got issue can Active theme, please help https://pencidesign.ticksy.com/ticket/3490590/
Hi,
The issue was resolved 59 minutes ago. If you have already submitted a new ticket, there is no need to receive a notification about it here. It would be duplicate work for us.
Best Regards,
PenciDesign
Hi, I inserted my code in the AMP section for Google Anlitycs G4 tracking.
I don’t find this data in the reports.
Is there anything that needs to be done other than entering the code?
With the old Google Analitycs I had the URL /amp/ as a reference and now not.
Regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi I purchased your theme and when my support expired I paid for extended support. I contacted your team and I was told to reach Envato directly they now tell me for extended support my license doesn’t change and I have to contact you. Please assist as I have been going back and forth between Envato and your team and I have proof of my purchase for extended support.
I can’t create a ticket because it says I don’t have support or license expired.
Hi,
Thank you for purchasing our theme.
I see that your license has been updated. Please try creating a new ticket again. If it still doesn’t work, kindly reach out to us through our contact form, and we will investigate and assist you with this issue.
Best Regards,
PenciDesign
Hi, I have 4 licenses for Soledad, on different websites. Unfortunately my Support is expired but I have a problem on all of them…when I try to generate an article with the “AI smart contents creator”, I get the message ”Something went wrong,empty response,please try again!” and the title is not generated. I have an API key in the settings, on all of the websites, and they are on different hostings, so I don’t think it’s something related to the server’s settings…and everything is set up properly…. I apologize but I consider that I should be able to use your AI smart contents creator plugin as I paid 4 licenses but I can’t… can you please advise? Thank you!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I used the contact form as I can’t submit a ticket because the support is expired. I provided you all the information you may need! Hope to hear from you soon! Thank you!
After installing theme my website has added a AMP pages I want to remove it
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
How to cutomize single posts
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, How do i export existing recipes from the pencil recipes plugin and move to another wordpress blog?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
In my website many redirection links so after installing this theme will affect on it.
Hi,
It won’t affect you if you keep your redirection plugin.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
without removing plugins can i installed theme? after installed theme old plugins are remove automatocally?
Hi,
You need to manually remove the plugin. It can’t be removed automatically.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, what plugin can I download to have responsive table to mobile device?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is this theme lifetime free once purchased and get all upgrade lifetime
Hi,
Thank you for your interest in our theme.
Yes, it’s a one-time payment, and you’ll receive lifetime updates for free.
Best Regards,
PenciDesign
I want to purchase a theme so I have a few questions: Actually, my website is already built with another theme if I install this theme can I easily jump to new templates also my website has 2000 posts so without any loss all posts come with new templates. 2) Is this theme lifetime free once purchased and get all upgrade lifetime
Hi,
Thank you for your interest in our theme.
Yes, you can easily switch from any theme to Soledad. Here’s what you need to do:
1/ Deactivate all required plugins that came with your old theme.
2/ Install and activate Soledad, then install the plugins you want to use (Soledad doesn’t require any plugins; all plugins are add-on features). If you want to import a demo style, you’ll need to install the “Penci Soledad Demo Importer” plugin.
3/ Import any demo style you want to apply to your website. Please note that because your website already has existing data, when you select to import a demo, uncheck “Import Demo Content” and only check “Import Demo Style.”
4/ Adjust the website as you desire.
That’s all. it’s simple and easy to do.
Best Regards,
PenciDesign
Hello, I installed a demo but none of the photos of the demo appear on the site. thank you for the help in adnva
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello
I have several of your licenses. But for some reason, I can get any other plugin to work on your theme? I’ve been trying to get a “pay per post” high rated plugin to work, your theme just doesn’t accept this???
This high rated plugin from wedevs is constantly having issues with the theme. https://wedevs.com/wp-user-frontend-pro/The developers are having issues. I just want a functioning plugin.
Its been a nightmare and stressful!!! No-one can resolve this issue. Can you PLEASE. anybody. OMG.
What can we do, Please?
Ernest.
Hi,
I don’t see any record of your Envato account purchasing a theme from us. Please use the Envato account you used to purchase the theme and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
