80 comments found.
Question from Agency / Portfolio customer. Is there a setting or plugin that would allow us to display a video / video preview when a visitor mouses over a gallery thumb / image?
Hi,
Thank you for sharing your query. It depends on you which plugin is mainly supported by Elementor you are using. There are Elementor widgets that can provide you with this option. As our theme is fully compatible with Elementor, you can use those widgets.
But, we don’t have any theme’s build-in Elementor widgets or, functions to display video preview on mouse hover.
Regards, Rainbow-Themes Team
Still no update to add a sidebar on a single post blog?
Hi,
Thanks for your patience. The update is currently in progress, and the new version with the sidebar feature will be released soon.
Best regards,
Hi, I have a licence, where can I get the latest ACF pro version please ? Thanks,
Hi,
Please create a support ticket from here: https://support.rainbowit.net/support/ticket/
We will give you the updated ACF file.
Regards
I cannot create a ticket because I have no support.
Please create a general ticket.
I create a ticket 2 days ago and it’s gone. So I create a new one today, please assists
Hi,
I hope your issue has been addressed. Please check your support ticket. We are committed to provide you a solution.
Regards
How do you change the height of the page banner?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello the theme is experiencing problems with the new versions of elemetor and wordpress, when do you release an update?
Hello Nickarvelo,
Thank you for reaching out and for your purchase! We’re currently working on an update to address compatibility with the latest versions of Elementor and WordPress. In the meantime, please share the specific issues you’re experiencing with our support center, and our team will assist you as soon as possible. Your feedback will help us ensure the solution is included in the upcoming update.
Best regards, Rafekul Islam
Hi, where can I get the latest version of ACF pro needed for this version please ? Thanks,
Thank you for contacting us.
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released. We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme.
If you need the update urgently, you can create a support ticket Here, and our team will provide the updated file as soon as possible.
Thank you,
Rainbow-Themes Support Team
Hi, I need the latest version of this plugin please, there is a security issue with the current version
Hi,
Please create a support ticket from here: https://support.rainbowit.net/support/ticket/
We will give you the updated version of ACF.
Regards
Advanced Custom Fields PRO bu ekletiyi sağlıyorsunuz ama güncellenmiyor ! Destekte vermiyorsunuz.
Hello,
We will publish the updated version of the Advanced Custom Fields PRO plugin today or tomorrow after thorough checking. If you encounter any issues after the update, please feel free to reach out for support.
Thank you for your understanding and patience.
Best regards,
Rainbow Themes Support Team
Deleted
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Is there a way to batch upload portfolio items?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Right side column option single blog post. I’ve read several comments about this coming soon but those replies were over two years ago. Has this theme ever been updated to offer that option?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, I have a pre-purchase question. I’m considering using this theme as a tech/developer portfolio site, but I was wondering how many ‘particle’ effect options are available to change the background? Also, is there an option to enable interactivity for the ‘particle’ effects so that a user’s mouse will manipulate the movement of the effect on the page?
Thank you!
Hi WPDragon, Thank you for your interest! Regarding your questions:
1) Yes, you can customize particle effects, adjusting color and opacity.
2) The theme allows background customization.
3) Currently, the theme doesn’t include an option for mouse interactivity to manipulate the particle effects. However, we understand the importance of such a feature, and we’re more than willing to assist you in implementing this functionality if it aligns with your specific requirements.
Feel free to let us know if you have any more questions or if there’s anything else we can do to help tailor the theme to your needs!
Thank you
Oh okay, great – thanks for the quick response.
You are welcome 
Feel free to let us know if you have any more questions.
Hello,
How to update “Advanced Custom Fields PRO” plugin? It needs to purchase.
Thanks
Thank you for contacting us.
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered. If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme. Thank you
There seems to be a bug in Displaying Radion Buttons and Checkboxes with Formidable. I have created a Form with Checkboxes und Radio Buttons. The Live Version of the Form did not show the Radio Buttons and Check Boxes properly. After i changed the theme, the Form was dispplayed properly. Ist this issue known and is there a bug fix ?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Unfortunately i cannot contact the support, as i am out of the Supporttime. Therefore i cannot open a ticket for this bug.
You can create a general ticket. So please do that.
thanks a lot. I have created a ticket
You’re most welcome!
We truly appreciate your trust in us and for creating a ticket. Rest assured, our dedicated support team is here to provide you with the assistance you need. If there’s anything else on your mind or any questions you have, please feel free to reach out.
Wishing you a fantastic day ahead!
Your theme (Imroz) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hi there,
Thank you very much for letting us know we will update it very soon.
Thank you
Thanks, do you have an ETA on when this will be done?
Thank you for your patience.
We will publish the updated file within this week.
Thank you
I just purchased the theme. So far it’s pretty easy to make changes but I can’t figure out how to modify the data in the “Portfolio Meta” widget. I checked the documentation and found nothing. Please help. Thanks!
More specifically, I’m trying to understand where to change the button text “Visit Live Site” to something else.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I cant install this since when its pulling the required plugins I cant download them since your site is now under coming soon.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Cant do that, when I make an acct on your site It shows my Purchase but grayed out not allowing me to continue. It shows my support is no longer as active. Im guessing I need to pay $23.63 for support to download Core required plugins needed for my site to Function?
The only thing I need are the Core Plugins that are not downloading during setup. Your Site is listed as coming soon. All you need to do is drop the plugins in the same locations as before and whitelist the locations so users who are installing this for the 1st time (MANY months after purchase like myself) can do so without interruption or needing a support ticket. This theme is broken!
You can create general ticket any time without purchase code.
Thank you
i am unable to install two of the theme plugins which shows pre packaged, i have previously used this theme before so why cant it work now?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Hello, I would like to use your theme for my site but I want it to be bilingual, do you support fully bilingual websites using WPML?
Hi there,
Thank you for your interest
Yes, the theme is WPML supported.
You can use the theme for your website without any hesitation.
For any other query, Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
When I select the option One Click Demo Import -> Switch to Manual Import -> Then select content, widgets, customizers, redux and redux_options and then click on Continue & Import button, it does nothing.
I’ve tried to do this several time , each time I waited for about 45 minutes and it doesn’t work, I need your help please!
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
