6410 comments found.
Cannot update Social Share plugin. File not found. Please fix.
Hi loyski,
Please try to clear your browser cache. Then try to update again.
Thank you
I have bought this theme few days back. I have major issue with post page. Elementor or therse is some other issue. Not able to edit post page design. I have raised issue multiple time. Please refund me so i can buy newpaper theme.
Hi,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
I have 3 podcasts so if I created a podcast episode. Do I need to manually post an episode every time I create one or it will automatically fetch newly published episodes?
Hi helloOmkarBirje,
at this point we only have option to manually fetch the new episode
Thank you
Hi, I’m interested in buying your theme.
By using a prebuilt website would I have the possibility to change every page (for example the Home page), and if so, could I use Elementor?
Thank you in advance
Hi MenteLocale,
I appreciate your interest in our theme, yes, after importing the demo you can modify the pages, you can choose the Elementor version of the demo, so after the demo is imported you will be able to edit the pages with Elementor, please check the screenshot below.
Select The Elementor for Builder Content
you can also check the JNews installation and import demo documentation in the link below.
Thank you
terrible theme, my client bought this theme, worst theme I’ve worked on in over 15 years. It has a cache system so the changes you make are not updated in real time, making it difficult to work, even if you disable the query in the theme settings. support does not exist, it sends support to another forum.
Hi mnanet,
if you are talking about the post that didn’t updated directly when cache query option enabled, This happens because this feature was created to help server load by caching the query for a certain time, so the server isn’t burdened with database queries every time the user refreshes the page, this feature will be helpful for people with limited server resources.
if the changes that you made related to the CSS or javascript that not updated directly it may not related to our theme, You can check whether your website has a caching plugin from a third party, or whether your website uses a caching CDN, if so you can try temporarily disabling the caching plugin to see whether there is a change or not
If you say the JNews theme is not supported, I’m sorry that’s not true, at the top of this support section you can see the supported label which indicates this item is supported and in the navigation section there is also a support tab which leads to our support forum.
and for support forum support.jegtheme.com is our official support forum, in our fourm support users have the privilege to be supported by our technical support team in a more personal and private manner, because often when users need support there is information that is private and not can be shared with the public, please use the link below to create new support ticket in our forum
Click Here To Get JNews Support
our technical support team will try to help you
Thank you
Hi,
If i purchase one regular license, so that i can use it for main domain + subdomains, right?
is there is any limit in subdomain ? (eg. xyz.abc.com)
Hi jdwebexperts,
yes, you can use 1 regular license for 1 domain and multiple subdomain, there’s no limitation for the number of subdomain
Thank you
Bli, ada template buat corporate/business ga? Mau ganti tampillan sekarang, tapi takut nge-break existing content. Atau ada themes rekomendasi?
Hi Azelzordi,
kami memiliki beberapa demo dengan tema coprorate atau bisnis anda dapat meilhatnya pada link dibawah ini.
jika anda ingin mengimport demo baru tanpa menghilangkan konten anda dapat melakukan uninstall tema yang saat ini anda gunakan, anda dapat mengikuti dokumentasi dibawah pada baigan Uninstall Import.
Jnews Import Demo & Style Documentation
setelah itu anda dapat melakukan import demo baru tanpa mencentang opsi Include Content tolong perhatikan screenshot dibawah.
jika anda memerlukan bantuan lebih lanjut anda dapat membuat support ticket di forum kami, pada link dibawah ini
Click Here To Get JNews Support
team techincal suport kami akan mencoba untuk membantu anda
jika anda ingin mencoba tema lain, kami juga memiliki beberapa product lain dengan tema bisnis anda dapat meilhatnya pada link dibawah ini
Magnitude Bussiness Demos, Tema magniutde merupakan tema multiporpose kami yang berbasis elementor
kami juga memiliki tema bisnis gratis berbasis gutenberg yang anda dapat lihat pada link dibawah ini
Terima kasih
kapan ada promo discount lagi bli?
Untuk saat ini kita belum ada rencana untuk adain diskon. Kalo mau tau info tentang diskon bisa kontak kita di halaman profil https://themeforest.net/user/jegtheme#message
Terima kasih
Hi,
I have a conflict with select2 and chosen Javascript plugin.
When I use select2, extra dropdown is produced by chosen. How can I fixed this or remove chosen from the theme.
Or maybe you can offer a solution for this?
Hi Jurij_Rizhov,
sorry, the input on your screenshot is it coming from third party plugin?, if so is it possible to deregister the selectize in that plugin? because removing selectize from jnews may causing some functionality of JNews may not working properly because we are using selectize in some of our inputs
you may try using wp_dequeue_script to deque the selectize script, please check it in the link below
Wordpress Deque Script Function
if you have further question or need more assitant please try to extend or renew your support license.
Thank you
Hi, i have 3 licences, on my website your template not want install plugins, not possible to install new demo too, why i’m blocked ?
i have this message : Failed! Request is not Valid ! Please try to contact our Support
Hi Manoto,
are you using custom name for the jnews folder or the jnews plugins? if so please change it to the default name, if the problem still persists with the default name, please contact us through our profile in the link below, we may need to check it directly to your site
https://themeforest.net/user/jegtheme#messagewe will try to help you
Thank you
Hi, i have 3 licences, on my website your template not want install plugins, not possible to install new demo too, why i’m blocked ?
i have this message : Failed! Request is not Valid ! Please try to contact our Support
Hi Manoto,
are you using custom name for the jnews folder or the jnews plugins? if so please change it to the default name, if the problem still persists with the default name, please contact us through our profile in the link below, we may need to check it directly to your site
https://themeforest.net/user/jegtheme#messagewe will try to help you
Thank you
Hi, do I need other plugins or the theme is automated according to keywords I put in? Thanks
Hi chefdenis,
Thanks for your interest in the JNews theme. You don’t need other plugins to use JNews. We already include all required plugins in the theme package.
Let me know if you have any further questions.
Thank you
I am trying to import the jnews default demo and it is not importing the global style. This happens every time, the circle keeps spinning.
What is the fix?
I am using hostinger web hosting. I already shared the website’s backend with you guys and I have been waiting for a long time could you please tell me how to fix it , I tried many times and still doesn’t know the problem coming from where. thanks
Hi mrtarik098,
We are usually online around 09.00 am – 06.00 pm GMT+8. Please allow us to answer your question up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday.
as soon as possible we will check your website and let you know once we find the cause of the problem in your support ticket.
Thank you
I have been using this theme for many years, but from few months I am facing ajax-admin.php load issues on server (May be due to this theme) due to which my server resources gets used and site shows 5xx errors then. I am using EDD and POD alongside this theme.
Hi ByteSnoop,
5xx errors on webiste may be caused by some reason, to troubleshoot this issue please try to check the php error log on your site, please also try to disable some plugins that not related to JNews for a while to see if there are any plugin conflict or not, if the problem still persist please send your php error log by contacting our through our profile in the link below.
https://themeforest.net/user/jegtheme#messageThank you
Hello, i am having some difficulty customizing my website is been like 3 days ,i tried many demo the same. after i created my home page and added categories to my menu. When I go to customize my header after i place my logo, I can’t edit any of my categories except the homepage and the Las category. When I switch to the original logo, they let me . Please, can you assist? i also sent an email yesterday still no reply.
Hi marketingmakeeasy,
We are usually online around 09.00 am – 06.00 pm GMT+8. Please allow us to answer your question up to 48 Hours on Monday – Friday and up to 72 hours on Saturday & Sunday.
regarding the problem that you encounter, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please attach your site URL and the screenshot of the categories that you want to edit, you can share the information privately there
Click Here To Get JNews Support
Our technical support team will try to help you.
Thank you
Hello, On my Jnews Theme website,.. there is a link or button showing “connect with us”. When clicked, it opens Jnews Facebook page, i have looked for a way to change it but not seen. Kindly advice or share a link to guide me change that embarrassing link on my paid/purchased script. See how it appears https://ibb.co/V3k6PzT
Hi emakairo,
please try to change the link from Appearance > widgets
on the widgets find the JNews – Social Counter Widget (the location of active JNews – Social Counter widget maybe different base on the demo that you imported)
click the JNews – Social Counter Widget to edit it and select the general section
JNews – Social Counter General Section
scroll down on the general section and find the Facebook social account, you can change the link from there
Facebook Social Account on the social counter
if you still can’t find it, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support technical support team will try to help you.
Thank you
Very helpful
Thank you.
I don’t know what is the issue. My license is activated but i cannot import my demo. Again and again try but not working. Also you don’t have any support option for this license issue. If I change my license for or transfer my license for another site. again and again comment here. Can you give me better solution please?
Hi spytoever,
for the license migration, please check the link below for the documentation
regarding the demo that can’ be imported, please follow the steps below to troubleshoot the issue
1. please disable caching plugin and security plugin if you are using one while importing the demo
2. please try to resave the permalinks, in the WordPress Dashboard, please go to settings > permalinks, click the save changes button at the bottom of the permalinks page without changing any settings
3. please make sure the WordPress file permissions and ownership are correct on your server, you can use this documentation below as a reference for WordPress file permission and ownership
<a href=” file=”” permission=”” and=”” ownership=”” https:=””>
if the above requirements are met and the problem still persists, please contact us through the link below
https://themeforest.net/user/jegtheme#message
Thank you
Problem solved. Thanks
How on Earth am i suppose to set this up? Everything in my Admin area loads except your JNews dashboard – did you guys block me or something!?
Hi WebsiteIntegrations,
for the JNews Installation please check the link below
regarding the JNews Dashboard that’s not load, we are not blocking any specific user to use the dashboard, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. if you found any error in your php error log or on your browser console log please attach it in our support forum, you can share the information privately in our forum
Click Here To Get JNews Support
Our technical support team will try to help you.
Thank you
Hey there, Love the theme (I have multiple licenses) but what would be great is some additional features such as:
Classifieds, Obituaries, Careers
Will any of the above be upcoming features/plugins native to JNews?
Thanks!
Hi dapro,
Thank’s for using JNews, could you please give us more explanation about the features that you mention? maybe some example will be helpful
Thank you
I don’t have currently a support but maybe you can still help me since I bought your plugin twice already 
. I’m using modified version of your plugin, there is a lot of custom things I did there. I’m on 9.* version. I would like to download your latest version and update some jnews plugins but I can’t do it without updating the theme – and I don’t want to do it. If there is a way I could request for you to send me those plugins? Please. I can download the theme itself but theme doesn’t include all plugins, as I said I would have to update the plugin and I don’t want to do it. Thank you!
Hi slowdrums,
thanks for using JNews, we always recommend using the latest version of JNews, because, in the newest version, we provide more features and also fix any bugs found.
It is worth noting that the latest version of our plugins works best with the most recent version of the JNews theme, there may be bugs or conflicts with the older version, but if you still want to try to use the plugins you can try to install the latest version of JNews theme in your local machine and try to install the newest version of plugins
if your support expired, please try to extend or renew your support license.
Thank you
Thank you. Switching license to my localhost won’t break my existing website?
yes, switching the license won’t break the appearance and functionality of your live website, but for a while you can’t change the JNews settings in your live site until you switch the license back to your live website
Thank you
hello – I see you have a nice reviews feature, but it seems as though that is only available to me as a site owner. I’d like to have a feature that allows users to submit reviews with all this functionality. Is that doable?
Hi faithspace,
sorry, unfortunately at this point to create review it is only available to the users that can access the wordpress post editor, if you want the user to create review you may need to consider to use third party plugin to allow the user on specific role to access the post editor and create review
Thank you
