8647 comments found.
Hi, The import is not working at “Main Content” there is an error for Distance Learning theme.
Hello,
Thank you for reaching out!
The demo import may not be complete if the system settings do not match theme requirements.
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If you open a ticket in our support system, our agents can investigate the problem closely.
Kind regards
Hello, I am using H5P plugin to create various types of engaging content but I can use it only from back-end. There is no option for instructors to create content from front-end using H5P. Can instructors use H5P from front end to create content?
If yes, how and if not, how can I enable it for instructors too?
Hello,
Thank you for reaching out!
The H5P plugin does not include a front-end interface by default and is only managed on the WordPress backend.
That is why instructors cannot use H5P integration on front front-end interface.
Kind regards
Is there any option available to provide H5P access to instructors?
This depends on H5P plugin directly, we cannot control the plugin.
I have had two licenses for a long time. I like using the lms module very much. I will hold a big trial exam in which 10000 people will participate. Is it possible to make the exam module outside of WordPress? WordPress slows down and causes problems due to its own structure.
Hello,
Thank you for reaching out!
MasterStudy LMS can only be used within the WordPress environment and cannot be used independently.
For this user value, it is recommended to use an alternative non-Wordpress solution.
Kind regards
why should i buy plugin for $79 where in i can get Masterstudy – Education WordPress Theme at $69 in themeforest, Pls explain the difference.
also, can i add other payment gateway like razopay, phonepay, paytm, payu can we manage / create coupon code for users can we have Membership, if they buy Membership they will get the access of spefic videos as per the Membership plan can i complete change full home page desing
Hello,
Thank you for reaching out!
The MasterStudy theme includes the MasterStudy LMS Pro plugin.
The Plugin that costs $79 is the MasterStudy LMS Pro Plus plugin and it includes additional features: Email Branding and a Google Meet addon:
https://docs.stylemixthemes.com/masterstudy-lms/
To add additional payment gateways, WooCommerce integration can be used:
https://docs.stylemixthemes.com/masterstudy-lms/woocommerce/woocommerce-integration
Kind regards
Hello, I am facing one more problem. Instructor are unable to see the drafted course from front-end and unable to edit it. Kindly let me know where the problem is happening or share the URL path where drafted courses can be seen.
Hello,
Thank you for reaching out!
By default, instructors can edit the courses from their user account. If the courses are not being displayed, it is likely that you have installed the BuddyPress plugin but have not yet configured it.
Please follow the manual below and let us know if it helps:
Kind regards
It resolved. Thanks for the support.
Hello, in my theme, I have set quiz style as “Pagination” in LMS Setting and I also save my quiz style as “Pagination” during creating quiz. But when I start quiz in live course, it opens as only “One Page” style. Please let me know where is the issue??
Hello,
Thank you for reaching out!
The changes you made may not apply due to caching plugins. Please clear the cache and try to pass the quiz again.
If the problem persists, it is necessary to disable third-party plugins that were not included in the theme package.
Kind regards
It resolved. Thanks for the support.
Hello, I sent a ticket two days ago and I have no response, I need help to finish configuring the courses!!!
Hello,
Thank you for reaching out!
Due to a queue in our support platform, response time is delayed compared to the usual.
The ticket has been assigned to the agent, and you will receive an update shortly.
Kind regards
Hi,
When I click course builder, it goes to 404 Page Not Found, please help
Hello,
Thank you for reaching out!
The Course builder may not load, when LMS pages are not generated in LMS Settings > LMS Pages.
After generating pages, please be sure that the permalinks are set up as Post name (/ postname /)
You can do that through Dashboard > Settings > Permalinks.
Kind regards
yes, thank you, btw I sent ticket #Z56540 yesterday regarding order tab. pls do help.
Hi! I have a problem with quiz duration. Why some my students see 60 min instead of 180 min I have set in a course builder?
Hello,
Thank you for reaching out!
If you change the quiz duration from 60 to 180, some students may still see the previous timer due to caching.
Please clear the cache and advise students to clear their browser cache as well.
Kind regards
how to enable comment in udemy affliate theme https://www.freewebcart.com/
Hello,
Thank you for reaching out!
Can you please provide more details about request? What kind of comments are you going to enable?
Kind regards
no options for commenting in this theme for visitors
Guest users can leave comments on the default WordPress blog posts.
In the Udemy affiliate demo, the courses will be displayed by importing Udemy directly, which is why comments are unavailable.
If you create LMS Courses, students can leave questions inside the lessons.
If you need more features, you can request them in our public roadmap:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Kind regards
You didn’t reply on my ticket #Z56320 for three days!! How to solve RTL issues?
Hello,
Thank you for reaching out!
Due to the high volume of tickets, the response time is delayed. The ticket has been assigned to the agent, and you will receive an update shortly.
Kind regards
Hello, in new course builder I am able to upload file with size max. 5 MB. I have for my students files with bigger size, is some chance how can I change it? This limit is really low.
Hello,
Thank you for reaching out!
There is no additional limits for file upload size in Course builder.
If media file manager addon is enabled, set maximum upload file size (screenshot).
Kind regards
I have purchase theme but want to delete domain and add a new one as the existing one is not working with me how can i do it am unable to create ticket as the support time expired. I don’t need support i need to update my domain only pls help me in this.
Hello,
According to the Envato Support Policy, license should be used to activate single domain.
Before changing the domain, the license should be deactivated following our manual below:
After that, you will be able to activate the theme on the new domain:
Kind regards
According to the instructions it is not possible as i don’t have domain access the one on which i activated for testing got expired, now what is the solution in this case?
Hello,
If you don’t have access to the domain, you can do the following:
- Recreate the domain in the local environment, and install the theme. After that, you can deactivate a license on your side: https://localwp.com/
- Extend your support and create a ticket our agents will review and could assist you
- Purchase new license for your new domain
Kind regards
Hi, is it possible to rate students with actual grades and not percentages ? Thanks
Hello,
Thank you for reaching out!
By default, the course can be completed with a percentage. To include the option of grading courses, you can propose it on our public board for the product team’s consideration.
https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Kind regards
Hi, any news on that ?
Hello,
Adding grades to the lessons is in the planning stage.
Kind regards
Warning Woocommerce: “Your theme contains outdated copies of some WooCommerce template files”
Hello,
Thank you for reaching out!
Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release a new version, the plugin templates become outdated in the theme even if the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week.
The new version of the theme will contain the updated templates of WooCommerce.
Kind regards
Can this theme work as udemy like website?
What kind of paypal account do i need, personal or business as owner of the site.
And if a student buys a course from a instructor how do i get commission as owner of the website?
Hello,
Thank you for reaching out!
The site administrator can receive a commission from instructors when courses are purchased.
This works with Statistics and Patouts addon which requires a Business account of PayPal.
You can read more about it from the manual below:
Kind regards
I’m not able to access to any quizz on the website for now
Hello,
Thank you for reaching out!
We could not recreate the issue that you reported in our testing environments:
https://www.loom.com/share/69f30585de5947d19847289f94708c50
The quizzes are accessible to both instructors and students.
Our agents are currently working on your case on our support site and you will receive updates.
Regards
When you add a quizz to a course and try te delete the liaison, it doesn’t work, you just can’t delete it. Quite useful.
Hello,
Thank you for reaching out!
We could not recreate the issue that you reported in our testing environments:
https://www.loom.com/share/88d6381d77744bd0a8a5aa928539ed7e
The content of the Course including Quizzes are removing.
If you are editing the course with a legacy course builder, please try our new editor with a new UI:
https://www.youtube.com/watch?v=kdgakNgB4S0
The old Course builder will be deprecated soon, and the option to switch will be disabled in future updates.
Kind regards
Also, the theme is sooooooo slow, it’s really annoying
Hello,
Thank you for reaching out!
Do your system settings match the theme requirements?
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
You installed the premium theme and it requires more resources than usual themes.
Site speed depends on several factors from Server speed to a network connection.
Using a Content Delivery Network (CDN) can help to speed up loading times for all of your visitors.
To improve the speed of our demo sites, you can use the Autoptimize and WP Super Cache plugins and the Akamai caching system on the server side.
Kind regards
Hi, yes it does
I’ve add multiple quizz to the website and spent hours linking them to courses. None of them is showing up in courses. Instead, there is a quizz that I don’t see anywhere. And when one good shizz is showing up, it loads forever.
Hello,
Thank you for reaching out!
Can you please open a ticket in our support platform and provide more details?
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Our agents will troubleshoot problems on your site directly.
Kind regards
Already done
