Hello, @marianogi,

To gain insights into the header builder functionality integrated with page builder, kindly consult our theme documentation available at the following link.

https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-header-using-porto-template-builder-and-with-wp-bakery-page-builder/

https://www.portotheme.com/wordpress/porto/documentation/header-builder-using-page-builders/

Should you encounter any queries or require assistance, please do not hesitate to reach out to us through our dedicated support system. We are committed to providing you with prompt and comprehensive assistance to address your needs.

Regards, P-THEMES.

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Hello, @bakszi10,

You are currently utilizing the Header Builder feature on your website to customize your header. To modify the account icon, kindly follow these steps:

1. Navigate to the “Porto” menu.
2. Select “Template Builder” from the options.
3. Locate and access the specific header you wish to edit.
4. Utilize the page builder tool to make the necessary adjustments.
5. Within the element options, locate the “Custom Icon Class” field.
6. Input the desired class for the icon, as demonstrated in the accompanying screenshot: https://postimg.cc/VdQDmn49

The resulting screenshot should look like this: https://postimg.cc/7Jg1ftX3

Note: You can find all the icons classes here: https://www.portotheme.com/wordpress/porto/shortcodes/icons/

Regards, P-THEMES.

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Hello, @Joaquim_,

We have the functionality to show the WhatsApp icon on the single product page but only on mobile version and you can turn it ON from Porto >> Theme Options >> General >> Social Share.

Regards, P-THEMES.

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Hello, @alohasmartphonedn,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

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I opened a ticket already on Friday, but the proposed solutions do not solve the problem. I tested on an empty site with only port installed and some supported plugins. The problem exists anyway.

After the last update the porto caroseul doesn’t work well. And it also generates errors in the console.

Hello, @Thompson1977,

We have again and already replied to your support tickets (#29816 , #29756) so please check back our reply to your support tickets and reply back to them accordingly.

Regards, P-THEMES.

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Hello, @Dalimir,

Please follow the same reply that we gave to @MrADeveci here: https://themeforest.net/comments/29989543

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Hello, @Y2K_Webs,

Sorry for the inconvenience, but we replied to you in your ticket, that most of the warnings are from WP core and those are general warnings that can be solved by WP, and yeah we can confirm some warnings are from our theme as well. which we surely fix in our theme with the next upcoming version of the theme, so we need your patience.

Thanks for your understanding.

Regards, P-THEMES.

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It seems this issue didn’t make it into the last update.

regards

Hello, @Y2K_Webs,

Thank you for bringing this to our attention. I apologize for any inconvenience this may have caused. We’ll make sure to prioritize addressing this issue in the next update. If you have any more details or feedback on this matter, please feel free to share. Your input is valuable to us.

Regards, P-THEMES.

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Hello, @alfredo72,

In order to remove the login or logout from the menu, please navigate to the Dashboard >> Porto >> Theme Options >> WooCommerce >> From there simply disable the option you see in this image: https://postimg.cc/B8zs0M8g then save settings and check back to your site by clearing the browser cache.

Regards, P-THEMES.

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Hello, @MrADeveci,

Thank you for providing a detailed explanation along with screenshots to elucidate your concern. After conducting thorough testing, I can confirm that the issue you are currently experiencing does not appear to be present in our theme.

I have taken the initiative to examine and debug the issue directly on your website. To facilitate a more comprehensive investigation and resolution, I kindly request that you reach out to us through our official support forum.

Please create a support ticket and share access to your site with our team. This will enable our dedicated customer support professionals to effectively investigate the matter and implement the necessary fixes. Your prompt cooperation is greatly appreciated.

Regards, P-THEMES.

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Thanks, I’ve submitted a ticket #29801

Hello, @MrADeveci,

You’re Most Welcome!! Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.

Regards, P-THEMES.

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Hello, @munirbraganca2013,

Shipping methods and their operational functionality are administered through the WooCommerce plugin. To ensure that your shipping methods align with your store’s regions and countries of operation, it is imperative to verify that the shipping method details have been correctly configured.

To assist you in this process, we recommend the following steps:

1. Review Shipping Method Details: Please begin by reviewing and confirming that the shipping method details for the regions and countries where your store operates are accurately configured. For a comprehensive guide on how to set up and understand shipping methods, please refer to this informative article: https://woocommerce.com/document/setting-up-shipping-zones/#:~:text=a%20shipping%20zone%3A-,Go%20to%3A%20WooCommerce%20%3E%20Settings%20%3E%20Shipping%20%3E%20Shipping%20Zones.,Save%20changes

By following the guidelines outlined in the article, you will gain a deeper understanding of how to set up shipping methods and optimize their functionality on your site.

We trust that these steps will assist you in addressing your concerns and ensuring that your shipping methods are configured to meet the requirements of your store’s regions and countries of operation.

We appreciate your understanding and cooperation in resolving this matter.

Regards, P-THEMES.

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Hello, @munirbraganca2013,

We appreciate your patience and for bringing the issue you are encountering on your site to our attention. Our multipurpose theme offers two distinct checkout page layouts, and while the issue you are experiencing is unusual, it is not a common occurrence among our customers.

To address and potentially resolve this issue, please consider the following steps:

Change Checkout Page Layout: .

Begin by navigating to your WordPress dashboard and accessing the theme settings. Specifically, go to “Porto” > “Theme Options” > “WooCommerce” > “Cart & Checkout.” Here, you will find the option to modify the checkout page layout. Please refer to this image for guidance: https://postimg.cc/xkHZ0LdH

We hope that this change in layout will resolve the issue you are facing. However, if the issue persists despite this adjustment, we recommend reaching out to our dedicated customer support team for further assistance.

You can contact us through our support system by creating a ticket.

To facilitate the resolution process, kindly share your site’s admin login details after taking a complete backup of your site.

Rest assured that our customer support team will diligently investigate and debug the issue on your site to identify the underlying cause and apply the necessary fixes.

We are committed to ensuring that your experience with our theme is seamless, and we appreciate your cooperation in resolving this matter.

If you have any additional questions or need further assistance, please do not hesitate to contact us through the support forum.

Thank you for choosing our theme, and we look forward to assisting you in resolving this.

Regards, P-THEMES.

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Hello, @publimarkec,

I appreciate your inquiry regarding the Slider Revolution plugin. I would like to clarify that the Slider Revolution plugin provided with our theme package is the basic version and not the PRO version. To activate and access the full capabilities of the PRO version of the plugin, a separate purchase is required.

Please be aware that all the plugins included in the theme package are provided as basic versions. However, with each new update of the theme, you will have the option to update these plugins to their latest versions.

We request you to please contact us via our support system so that we will provide you the latest version of the Slider Revolution plugin.

Regarding the Porto Studio feature, it primarily utilizes templates built into the theme using the theme’s features and functionalities. It does not include the Slider Revolution PRO version.

If you wish to utilize different layouts and features offered by the Slider Revolution plugin, you have the option to import them from the Slider Revolution plugin library. However, this functionality requires the PRO version of the Slider Revolution plugin.

We trust that this clarifies any questions or concerns you may have had regarding the Slider Revolution plugin. If you require further assistance or have additional inquiries, please feel free to reach out to us. We are here to assist you and ensure that you have a seamless experience with our theme.

Thank you for your understanding, and we appreciate your continued support.

Regards, P-THEMES.

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Hello, @Joaquim_,

Issues with shipping taxes not displaying correctly in WordPress and WooCommerce can be caused by various factors. Here are some common reasons and troubleshooting steps to help you identify and resolve the issue:

Tax Settings:

Check your WooCommerce tax settings. Ensure that you have configured taxes correctly for each country or region you are shipping to. Verify that the tax rates are accurate.

Tax Classes:

WooCommerce allows you to assign tax classes to products. Make sure that your products are assigned the correct tax class. Different products may have different tax rates.

Shipping Zones:

WooCommerce uses shipping zones to apply taxes based on the customer’s location. Verify that you have set up your shipping zones accurately. Double-check the countries or regions included in each shipping zone.

Tax Calculation Based on Shipping or Billing Address:

WooCommerce can calculate taxes based on either the shipping address or billing address. Ensure that you have selected the appropriate option in your tax settings, depending on your tax jurisdiction’s rules.

Cache Issues:

Clear your website’s cache, including any caching plugins you may be using. Caching can sometimes cause outdated tax calculations to display.

Plugin Conflicts:

Disable other WooCommerce plugins one by one to check if any of them are conflicting with the tax calculation. Sometimes, third-party plugins can interfere with tax calculation processes.

Theme Compatibility:

Test with a default WordPress theme (e.g., Twenty Twenty-Three) to see if the issue is related to our theme.

WordPress and WooCommerce Updates:

Ensure that both WordPress and WooCommerce are updated to their latest versions. Outdated software can sometimes lead to compatibility issues.

Remember to back up your website and data before making significant changes to settings or disabling plugins to avoid potential data loss. Troubleshooting tax calculation issues can be complex, so patience and attention to detail are crucial.

Regards, P-THEMES.

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Hello, @mikdalex,

First of all, thanks for showing your interest in Porto WordPress

Yes you can easily import any demo section on your site using Porto Studio functionality, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

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Hello, @higs,

Could you please share your theme purchase code PDF file with this comment URL with us via our email aizazawan55@yahoo.com so that we will check and help you out in resolving your support account issue.

Regards, P-THEMES.

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Hello, @GiantHeart,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

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Hello, @BGATHERTON,

Unfortunately, I am not able to locate it, Could you please contact us via our support system with the site WP Admin URL and Credentials so that we will check it for you on your site and help you out in resolving your issue.

Regards, P-THEMES.

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Yes, sending the URL’s and credentials now.

Hello, @BGATHERTON,

We have solved and replied to your support ticket #29685, please check back our response in your support ticket and then reply back to it accordingly.

Regards, P-THEMES.

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Hello, @munirbraganca2013,

First of all, thanks for showing your interest in Porto WordPress.

You can sell products on your e-commerce website with the regular license but the phrase you read means, you can only use the single license for the single live domain, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

Regards, P-THEMES.

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Hello, @Firouzeh2013,

Sorry for the inconvenience, It is showing only a couple of WooCommerce templates as outdated because WooCommerce released its update and that is why a couple templates of the theme are outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.

Regards, P-THEMES.

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Hello, @G3Tech-Suportes,

Thanks for reaching out to us, I understand your issue, I have tested the same thing on our test site and found no issue it is working perfectly fine as you can see in this video: https://www.veed.io/view/f03e58d7-2fcc-4d29-a19c-603cb53cd2bc?panel=share

The issue exists on your site only. in order to solve this make sure that you are using the latest version of the theme and its necessary plugins. Also, please try to disable all the third-party plugins from the site and then check back to your issue by clearing the browser cache. If this resolves your issue then simply try to activate the plugins one by one so that you will be able to know which plugins conflict and cause the issue. If you are not using the latest version of the theme then try to update the theme first check this article to understand how to update the theme successfully: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

Regards, P-THEMES.

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