428 comments found.
My site has been down for 2 months and I found this evening that the template and Elementor plugin has a sort of conflict. Whenever I deactivate the plugin, the site will work. I have not made many changes yet and the template is still very close to the initial demo version.
Hi there,
I’m sorry to hear that you are encountering a challenge with the theme.
In this regard, since this is a presales channel, kindly submit a support ticket from the support section or profile here, so that we can get to help.
We look forward to assisting you.
Kind Regards
Thank you. I tried to submit a ticket for this issue, but the system shows that my support is expired and ask for $69 to renew it. I don’t think this type of issue is an isolated related to one site. If the updated template has a conflict with one of the major plugins, I believe that the solution should be provided for free.
I deactivated plugins one-at-a-time, and the templates to finally find out that the site crashes when I choose Seeko for the template, and activate Elementor plugin. the site had been working with no issues since March 2022, but it began to crash and show only the bland page since mid April. Back end showed no issues, but none of the pages would load on any of the three browsers (Edge, Chrome, FireFox).
Hi there,
Thanks for staying in touch with us, and sorry for the experience.
In this case, kindly send us a message from the profile section that we previously highlighted. This does not require you to renew your support.
We look forward to assisting you.
Kind Regards
I submitted a tickted, but haven’t gotten a reply.
Hi there,
Thanks for reaching out to us.
In regards to your query here, sorry, I do not see any tickets in our helpdesk submitted from your username here. Since this is a presales channel, kindly ensure that you submit a support ticket from the support section or profile here so that we can get to help.
We look forward to assisting you.
Kind Regards
Hello I got an error importing the demo data and I cant register in your support page to send a ticket
Hi there,
I’m sorry to hear you are encountering an issue with the theme.
In this regard, since this is a presales channel, kindly submit a support ticket from the profile here , so that we can get to help.
We look forward to assisting you.
Kind Regards
I did. Still haven’t received any reply
I submitted 3 tickets already
Hi there,
I hope you are fine.
In this case, we have replied to your tickets. Kindly get back to us within the tickets.
Regards
its been 5 days
you still not replying
Hi there,
Thanks for keeping in touch with us.
In this case, we have already replied to your tickets and I can actually see that our reply has been viewed from your end. Kindly reply back to us within the Email.
Regards
Dear Team,
I am planning to create a Indian Matrimony Website and would like to confirm whether your solution supports the following features in addition to the basic requirements:
1. Custom Search Filters – Ability to create advanced search combinations based on Bride/Groom, Age, Religion, Profession, State, Caste, Community, and other custom fields. 2. Profile View Limitations – Restrict the number of profiles a user can view based on their subscription level. 3. Privacy Controls for Unpaid/paid Users – Hide specific profile details (e.g., contact information, full name, photos) for free/unpaid/paid users. 4. SMS Gateway Integration – Support for integrating Indian SMS gateways like MSG91, Twilio, Textlocal, or any other provider. 5. Multi-Step Registration Form – A user-friendly, step-by-step registration process to collect detailed information efficiently. 6. Payment Gateway Support – Compatibility with Indian payment gateways like Razorpay, PayU, Instamojo, CCAvenue, or Stripe for membership plans. 7. Matchmaking Algorithm – Intelligent matching based on user preferences and compatibility scores. 8. Mobile-Friendly & SEO Optimized – A responsive and SEO-optimized design with a smooth user experience across devices. Could you please confirm whether your theme/plugin supports these features, either by default or through additional customization? Also, let me know if there are any additional recommended plugins/extensions to achieve this functionality.
Hi there,
About the questions here:
1. Yes you can add your desired search fields.
2. Unfortunately this is not possible by default.
3. What would be possible by default in the theme is to restrict viewing other users’ profiles for unpaid users with the help of Paid Membership levels.
4. Unfortunately this integration is not present.
5. The registration within the theme enables users add both their account details and profile details.
6. Our theme mainly uses Paid Membership Pro for memberships. Stripe is compatible with Paid Membership Pro hence it should work as expected.
7. Unfortunately the Matchmaking is dependent on the user profile fields.
8. The theme is responsive and mobile-friendly.
As for the features not present, I’m afraid those would entail extensive customization to integrate.
I hope this information helps.
Kind Regards
I get this error, #38 {main} thrown in public_html/wp-content/themes/seeko/lib/plugins/elementor/templates/button.php on line 305
I have the full php error if you need it
Hi there,
I’m sorry to hear that you are encountering an issue with the theme.
In this regard, since this is a presales channel, kindly submit a support ticket from the support section or profile here and share with us replication steps to this error, so that we can get to help.
We look forward to assisting you.
Kind Regards
I purchased this theme 4 years ago and this is the second time the theme has not kept up with PHP and Elementor. Why would I purchase support? Right now this lack of response is costing me money.
Hi there,
Thanks for keeping in touch with us.
About the query here, when it comes to support, as per the Envato policy, you need to have active support for “Assistance with reported bugs and issues”. The profile link that I shared however does not require you to have active support to send us a message. Please submit a message via the link and provide details about the issue as well as replication steps so that we can check on the issue from our end. If it turns out to be a bug, we will fix this in an update.
I hope this information helps.
Kind Regards
bug report – Seeko theme is not compatible with Elementor 3.26.0 and above
Hi there,
Thanks for bringing this to our attention.
In this case, I notified the development team about the issue so that they could investigate it and provide an update with a fix.
Sorry for the inconvenience caused.
Kind Regards
one more thing.. STAX Header Builder has a conflict with PHP 8.0 and above ; this is visible on the https:// site .com/wp-admin/plugins.php page at the very bottom
Hi there,
Unfortunately, we are yet to add PHP 8 compatibility with STAX Header Builder. We look forward to doing so in the near future.
Kind Regards
Hi, the import demo function isn’t working. I also tried performing a fresh installation on my local machine (localhost) to check if the issue was with my hosting, but the localhost setup didn’t work either.
Hi there,
I’m sorry to hear that you are encountering an issue with the demo import.
In this regard, since this is a presales channel, kindly submit a support ticket from the support section or profile here so that we can get to help.
We look forward to assisting you.
Kind Regards
I have tried to submit a ticket there already. But, I am getting an error “Your support for this product expired”.
Hi there
In this case, you need to renew your support first in order to receive support . Here is a guide on how to do so. Once this is done, you can then proceed to submitting your support ticket.
I hope this information helps.
Kind Regards
hello, I tried reaching out to your support tickets but got no response? so I will try here, there seems to be some issues causing all of the images to break on the entire site, how do I get assistance
Hi there,
In regards to your query here, sorry, I do not seem to trace any support tickets from your username. Kindly submit a support ticket from the support section or profile here so that we can get to help.
We look forward to assisting you.
Kind Regards
Several pre-sale questions 1. do you offer refund if the theme is not up to the mark? 2. what is the latest update you have made and the changelog?
Hi there,
In regards to the questions here:
1. Yes refunds to the theme are provided via Envato. A refund however needs to satisfy the Envato refund policy here .
2. The latest version of the theme is version 1.4.1. Sorry, we have not yet updated the changelog yet.
I hope this information helps.
Kind Regards
Hi, I want to ask, is it possible to separate Male & Female..? so when a Male register, he will only see Female, and vice versa.. (no same sex / LGBT relation allowed)
so at the main page, there will be: I am a: o Woman o Man ✅
no more..
‘Looking for’: o Man o Woman ❌
because it will auto show the opposite gender..
thanks.
Hi there
In regards to your question here, unfortunately this functionality is not available by default. It would entail extensive custom work to have such an implementation in place.
Should you have any questions, please feel free to reach out once again.
Kind Regards
John
ok thanks for the answer.. hope 1 day someone could provide such features.. thanks again..
Hi there
Thanks for the suggestion here.
It would be surely good to have such a feature in place. This can definitely be raised as a feature suggestion.
Kind Regards
I’m trying to submit a ticket through your support system, but I’m not receiving any response, and the tickets I’ve sent are not showing up.
ticket:
Good morning, I’m trying to configure the member search feature provided by the sekosearch plugin, but I need to set up two types of search engines that appear only in specific circumstances. For example:
A member search form for members who have a paid membership. A member search for those who do not have any paid membership.
However, the plugin doesn’t allow me to select this type of configuration. It would be ideal to unlock a section that lets me specify which type of membership displays the search engine, similar to how it works in other sections like posts, pages, products, groups, etc., when the Paid Memberships Pro plugin is active.
If there is also any code snippet that I could use for this purpose, I would appreciate it.
Hi there
In regards to your question here, I’m afraid this is not something possible by default. We have also replied to your tickets in regards to this. Kindly look into them and should you have any questions, please do let us know within the ticket(s).
Kind Regards,
John
Hey guys,
Two questions 1. When people register on my website will they see all the people who registered on your platform or will they see only people registered on my website? Is it possible to do that they can only see people registered on my website? I need to build a small community with specific needs. 2. Do you have a horoscope search option?
Thank you
Hi there
Thanks for reaching out to us
With respect to the questions here:
- Users will only see people registered on your website not on our platform.
- Sorry, we do not have an integrated option for this.
I hope this helps.
Kind Regards,
John
Bonjour, Suite à l’achat de ce thème Seeko, je n’arrive pas à utiliser le plugin “Paid Membership Pro” car il me demande une clé de license. Où puis-je l’a trouver afin d’utiliser le plugin ? Merci !
Hi there,
Thanks for reaching out to us.
With respect to your question here, the theme includes the free version of the “Paid Membership Pro” plugin and it does not require you to add a license in order to use it. License keys in Paid Membership Pro are only assigned to customers with an active paid membership of the plugin. You can confirm this from their pricing table here. Should you have any questions on this, kindly submit a support ticket here so that we can get to properly advise.
I hope this helps.
Kind Regards
John
Why is this theme not current with a supported version of PHP? PHP8.0 is reaching end of line and this theme is still not current for 8.1 or 8.2, We just spent the day testing it, and as soon as we change into this the most recent upgrade of this theme on any current version of PHP it crashes even without plugins active. It’s not working correctly for anything past 7.4. and PHP 8.0 and your support log shows that just updated for 8.0 while it is reaching end of life for most web hosts by Nov 1st, 2023. Do you plan to address the theme issue before then, or this just an unsupported relic that we have to import our site to a different theme? Come on guys, you are cutting it pretty close. Creates a pretty unstable environment to run a business platform from.
It makes no sense to upgrade to a supported version that’s not going to usable in 3 months time.
Hey there
Thanks for writing in.
In regards to your query here, the theme should actually work as expected with PHP 8.2. Kindly submit a support ticket here and share with us the issues that you are encountering with PHP 8.2 so that we can have a closer look into them.
We look forward to assisting you.
Kind Regards
John
Pre Sales Question – Is it possible to have a “Couples Profile” where the individual stats like age, hobbies, and interests are captured individually but still forms part of the total profile ?
Hi there,
Thanks for showing interest in our theme
In regards to your question here, unfortunately as it currently stands we do not have this feature in place.
Kind Regards,
John
can you give me demo crediantials pls
Hi there,
Thanks for reaching out to us.
In regards to your question here, the demo credentials for the demo here are:
- User: demo
- Password: demo
I hope this helps. Should you have any questions, please do let us know.
Kind Regards,
John
Why is the menu in the profile field overlapping and not properly arranged
Hi there
Thanks for reaching out.
In relation to the overlapping issue, we have replied to your ticket. Kindly look into it and get back to us within the ticket so that we are in a better position to assist.
Regards
John
My website rt media plugin is not working
Hi there
Thanks for writing in.
About your query here, we have replied to your ticket. Kindly look into it and get back to us within the ticket.
Regards
John
Still not working
Kindly find solution as it delaying my website
Hi there
Thanks for keeping in touch with us
With respect to the query here, kindly get back to us within the ticket with the requested information and details so that we are in a better position to assist you.
We look forward to your reply within the ticket.
Regards,
John
Hi, can we make a site and don’t show the other gender to the gender selected when we crated the account ? like males just see females and otherwise
Hi there
Thanks for writing in
In regards to your question here, unfortunately this functionality is not possible by default. It would entail custom work to the theme in order to integrate this feature.
Regards
John
ah, yah great THANKS
Hello. Theme needs a fresh update. Last update was on april 2022.. Thank you.
Hi there
Thanks for sharing your insights on the theme
In relation to this, do you mind letting us know if perhaps there could be any issues you may be encountering with the latest version of the theme?
We look forward to your reply.
Regards,
John
