665 comments found.
Will you be adding compatibility/converting the Elementor sections to flexbox containers? Elementor rolled out this feature last year and it’s supposed to help with page load time and allow more control over layout. The auto convert feature in Elementor screws up many of the Riode blocks currently.
Hello, @springmeadow,
Thank you for reaching out and sharing your valuable feedback and suggestions regarding Elementor compatibility. We truly appreciate your input, as it helps us enhance the user experience for our customers.
I am delighted to inform you that we have indeed been hard at work on improving theme compatibility, and we have recently updated our theme to include support for Elementor’s Flexbox containers. This update can address the issues you have encountered and ensure a smoother experience when using our theme alongside Elementor’s new features.
Your input is invaluable to us, and we are committed to delivering the best possible experience to our users. If you encounter any further issues or have additional suggestions, please don’t hesitate to reach out. Your feedback is crucial in helping us provide the best service possible.
Thank you once again for your feedback and for being a valued member of our community. We look forward to providing you with a seamless and enjoyable experience.
Regards don-themes.
Hello, @everyone,
I am here to make an announcement:
We are delighted to inform you that the issue with our support system, documentation, and demo site has been successfully resolved. You can once again access our Theme Documentation, Demo site, and Support System with ease.
We sincerely apologize for any inconvenience you may have experienced. The issue was attributed to a server problem, which our development team has promptly and effectively addressed.
Thanks for your love for don-themes. Enjoy using our themes.
Regards don-themes.
I also can’t create a support profile, I enter my purchase code and nothing happens. I’ve sent an email to the developer profile through Envato and I sent an email to newsmartwave@gmail.com which is linked on the support login page w/ no response.
Hello, @springmeadow,
Please share your theme purchase code PDF file with us via our email: donaldaizaz@gmail.com so that we will check/verify and create the new support account for you.
Regards don-themes.
Thanks, I did so yesterday. Waiting to hear back.
Hello, @springmeadow,
About our support login issue, recently we encountered a server fault error. I want to assure you that our dedicated development team is already hard at work to resolve this issue As quickly as possible.
Thank you for your patience, and please accept our sincerest apologies for any inconvenience this may have caused you.
Regards don-themes.
Hi there something wrong with yours support page i cant login
Hello, @kapamarou,
What exact error are you facing while trying to contact us via our support system? Could you please share the screenshot.
Regards don-themes.
Hello, your website is offline
Hello, @oaguilerarodrigues,
Sorry for the inconvenience, but the demo server is in maintenance mode, we are updating it and it will be back up soon, we will notify you again here, thanks for your patience.
Regards don-themes.
Hi! Since the second to last update, I have been having problems with JavaScript on my site. The errors are not constant, but when they do occur, they significantly affect the functionality of my site.
The errors that appear in the browser console are
1. Uncaught ReferenceError: Riode is not defined in (index):6878:2
2. theme-async.min.js?ver=1.6.4:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘addEventListener’) at e.init (theme-async.min.js?ver=1.6.4:1:108315)
Since these errors occur intermittently and started after the penultimate Theme Riode update, it is a challenge for me to identify and fix the problem on my own. I would greatly appreciate your help in investigating and resolving this problem.
Thanks!
Hello, @abreocorp,
Can you please elaborate on your issue by making a detailed video of your issue and share it with us via our support system with your site Credentials so that we can check and provide you with a proper solution to solve your issue?
Also, we request you please share the URL of the page where the issue actually persists.
Regards don-themes.
Is it possible to get the current parent subcategories as oppose to all categories using the riode product category widget?
Hello, @drew69,
We regret to inform you that it is not possible with the theme options by using Riode Widgets.
Riode widgets allow you to show or not only children categories of parent categories. To oppose the current parent subcategories to all categories, It requires extra customizations.
According to Envato Policy, our item support is dedicated to addressing issues related to Theme Options and ensuring that you have a seamless experience with the features, styles, and functionalities as described on the item page. Any requests for extensive customization or enhancements fall outside the realm of our standard item support.
If you wish to proceed with customization, we offer paid Customization Services provided by our dedicated team. You can reach out to our Customization Team by contacting them at the following email addresses:
ptheme.customize@gmail.com pthemes.developer@gmail.comOur Customization Team will be more than happy to discuss your specific requirements and provide you with a tailored solution to meet your needs.
Alternatively, if you prefer to work with a third-party developer of your choice, please feel free to do so.
Regards don-themes.
Hello, where I can find Contact form styles ? 1) 3 different contact page layouts 2) Additional pages: Contact us, 3) Contact and newsletter forms
or this page https://d-themes.com/wordpress/riode/elements/contact-us/ ?
Hello, @Yevmart,
We have already replied to your same issue ticket #29784 so we request you to please check our reply into your support ticket and then reply back to it accordingly and please do not communicate for the same issue at multiple places to avoid inconvenience.
Thanks for your understanding.
Regards don-themes.
Ajax Error – Cant Update Riode Core
Hi, Thank you for a great theme. I was able to update Riode to 1.6.4 but the Riode Core plugin won’t update. It reads “Ajax Error”. Is there a fix or work around for that, please? Thank you!
Hello, @shop4340,
Please navigate to Riode >> Theme License and un-register the theme from there and then re-register the theme with the same purchase code.
After that please navigate to Appearance >> Install Plugins and try to update the plugin from there one by one.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check and help you out in resolving your issue.
Regards don-themes.
Thank you! That worked very well. It’s all updated now 
Best wishes of great success!
You’re Most Welcome!!
Hi? After an update my website is broken and show theses errors :
Warning: Undefined array key “simple” in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1235
Warning: Trying to access array offset on value of type null in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1235
Warning: Undefined array key “simple” in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1241
Warning: Trying to access array offset on value of type null in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1241
Can you help me please with that ? The domain : bacelight.com
No response ?
Hello, @syndiaye,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with the Cpanel Login details as well so that we will have a look into it for you on your site and help you out.
Regards don-themes.
Hi, The attached is the checkout page of my website, the payment gateway “paystack” has refused to load or pop up, I have tested this on both a live and test environment, I think the theme is preventing it from working properly. https://postimg.cc/crdSPmVZ
Hello, @tosereojeme,
We have checked and replied to your support ticket #29520 for the same issue, please check back to your support ticket reply now and then reply back to it accordingly.
Regards don-themes.
Hello I want to remove my current license from the last website it was attached to, I no longer use the website it expired. I want to install the theme on my current website
Hello, @tee2dkay,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
Hi, I just noticed that the blog doesn’t work properly. The images for the blog is displayed but not the texts https://postimg.cc/xNTHBV3m
Hello, @tosereojeme,
There are some common steps you have to diagnose:
1: Ensure that your Riode theme is up to date. Also temporarily switch to the Parent theme(If you are using the child theme).
2: Sometimes, browser caching can cause display issues. Try clearing your browser’s cache and then reloading your website to see if the problem persists.
3: If you are using any third-party caching plugins or Content Delivery Network (CDN) services, clear their caches as well or Turn them off.
4: Lastly, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check your site after clearing the browser cache, There might be any additional/extra third-party plugins conflicting on your site and creating that issue.
If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
If the issue still persists then please keep all the third-party plugins deactivated on your site and please contact us via our support system with your site WP Admin URL and Credentials so that we can check it for you on your site and help you out.
NOTE: Take a complete backup of your site before doing above-mentioned steps.
Regards don-themes.
Hi, I want to register the theme but I get the error: “Purchase Code is not valid!!!”. Can you help me with this please?
Hello, @MartensWebshops,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can check it for you on your site and help you out?
Regards don-themes.
Hello, I have a question about adding an advertising code to a post. The advertising code is not working because every time on the post this \ symbol is automatically added before the ”” symbol. How to solve this please? For example, everything is fine on “page” type. Thank you very much in advance for your help and answer.
Hello, @alessio222,
Thanks for reporting the issue. To determine if it’s related to our theme, please switch to the default WordPress theme. If the problem persists, it might not be our theme causing it, and you should contact the code author. If the issue is resolved with the default theme, please create a brief video of the problem and share your site credentials with us via our support system. We’ll assist you promptly.
Regards don-themes.
Hi,
On my site, the “shopping cart” badge at the top right no longer works.
When I add an item to the cart, it does not appear at the top right, since when I click on the badge, I have nothing, nor a number of items.
What could be the problem knowing that it worked before?
Thanks for your help.
Hello, @smialon,
There are some common steps you have to diagnose:
1: Ensure that your Riode theme is up to date. Also temporarily switch to the Parent theme(If you are using the child theme).
2: Sometimes, browser caching can cause display issues. Try clearing your browser’s cache and then reloading your website to see if the problem persists.
3: If you are using any third-party caching plugins or Content Delivery Network (CDN) services, clear their caches as well or Turn them off.
4: Lastly, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, There might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue still persists then please keep all the third-party plugins deactivated on your site and please contact us via our support system with your site WP Admin URL and Credentials so that we can check it for you on your site and help you out.
NOTE: Take a complete backup of your site before doing above-mentioned steps.
Regards don-themes.
Having issues getting my Shop to work well
Hello, @mikembon,
Can you please elaborate on your issue by making some screenshots or a video of your issue and share it with us here so that I will check and provide you with a proper solution to solve your issue.
Regards don-themes.
Hi there, My problem is that I want to use a slider with the LayerSlider plugin. When I create the slider and want to add it to the page with elementor, the photos in the slider do not appear, I sent the sample link. There are pictures in the slider, but the slider does not work fully. I can use the plugin in other themes without any problem. How can I fix.
Hello, @ertuncozcan,
I hope this message finds you well. I wanted to address an inquiry you recently made regarding the compatibility of the “LayerSlider” plugin with our theme.
Regrettably, I must inform you that we have not officially tested the “LayerSlider” plugin with our theme, nor is it listed among the third-party plugins that are confirmed to be compatible on our item page. Consequently, any issues you are experiencing are likely related to the third-party plugin itself and not a direct problem with our theme.
To resolve this, customization may be required to make the “LayerSlider” plugin fully compatible with our theme. However, in accordance with Envato Policy, we are unable to provide support for third-party plugin-related issues. I recommend reaching out to the support team of the “LayerSlider” plugin for guidance and assistance in resolving your compatibility concerns. They will be better equipped to provide specific solutions and recommendations.
Alternatively, if you are interested in availing paid customization services, our Customization Team is available to assist you. You can contact them via the following email addresses:
ptheme.customize@gmail.compthemes.developer@gmail.com
Our team will be happy to discuss customization options and provide you with more information on how we can tailor the theme to your specific needs.
Should you prefer to work with a third-party developer to address this compatibility issue, you are welcome to explore that option as well.
Thank you for your understanding, and please feel free to reach out if you have any further questions or require additional assistance.
Regards don-themes.
Hi. Does this theme have a similar “Studio” for downloading and installing elements like prebuild blocks and things from other theme demos, like Porto does? I did try to login to Discord, but the thing is crazy with security and I can no longer login, to ask the question. Even after I go to login and enter my emial, it then says “email in use”... when i login!
Hello, @79design,
We are excited to inform you that Yes, the Riode has theme studio library. This library includes a variety of blocks, headers, footers, and many other essential components, designed to streamline the website development process and make it more efficient.
To achieve this Riode theme studio Library, You just need to edit the page or templates with page builder, And click on this Studio library icon. There you will pre-built elements.
Screenshot: https://postimg.cc/rDsdR1x4
And I did not understand you what you meant by ” I did try to login to Discord, but the thing is crazy with security and I can no longer login, to ask the question”. If this is also an issue, then please elaborate it more with the screenshots to help you out.
Regards don-themes.
Can you show me the format of the studio, for WP Bakery please? In Porto you cick the studio and can filter by Call to Action, Full Page etc, and by the Demo itself. Porto has recently dropped a substantial amount of its import, which is why I am looking at alternatives for the future.
With Discord – if I go to it, it says i have THREE versions of usernames, so I opt for my email address, and pass, and it says my email is taken – on the Login screen – which is baffling. When you login you assume that indeed your emial IS taking as youa re using it to sign in,
Hello, @79design,
1 To get Riode studio library with the WP-Bakery page builder, You just need to edit the template or page with this WP-bakery page builder. It will take you to editing page. After that, just click on the Riode Stuido icon on the top left corner of page.
There you will see the Riode studio library where a lot of pre-built elements are available.
Screenshot for clarification:https://postimg.cc/G9GdJz76
https://postimg.cc/8jCDQDPg
2 I am sorry but I did not get your point related to Discord, Does it relate to our theme? Could you please provide some screenshots, OR explain better for my better understanding?
Regards don-themes.
Hi friend I just enabled the option product compare and when I try using PC its work, I mean the box after click to see all other product its available. but when i try using celphone i can send many products to compare its impossible to find the other itens because no product box appear…. how can i fix it?
Hello, @radamesbispo,
First of all you need to add the compare icon in mobile icon stickey bar.
You can add this from WP-Dashboard>>Riode>>Theme options>>Menus>>Mobile icon sticky bar>>add compare icon from the list.
Screenshot: https://postimg.cc/zLPw92jx
Now How can You add products to compare, You can see this in video link. Please have a look on this: https://uploadnow.io/f/bGQnfDJ
Regards don-themes.
I think some plugin cause problem to follow your tuturial. the compare option not show in the mobilie icon stick bar. and also all other desable not available to select. maybe any plugin i am using causin this incompatibility. but thanks for help
Hello, @radamesbispo,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue.
If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide us permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. We also request you to please share the site WP Admin URL and Credentials via our support system with me as well for further investigating the issue on your site.
Also check that the required plugins and theme are updated.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards don-themes.
