23243 comments found.
Not the latest version of WPBakery was installed along with the theme. How to download the latest version, or is it paid ? I also wanted to ask about the builder on which the theme is created. As far as I understand your theme provides more possibilities for WPBakery than for Elementor ?
Hello, @Zkkins,
For the WP Bakery page builder latest version, you always get it with the new update of the theme, and for now, we request you to please contact us via our support system so that we will provide you the very latest version of the plugin and you can manually update it on your site.
And about the builder, It is our theme core functionality, and it is available to use with both WP Bakery and Elementor page builder, and our theme has almost same possibilities with both the page builders, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=builder
Regards, P-THEMES.
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I want to achieve in the single product page in the add to cart before and after the shopping cart to add the code, how can I achieve it, I see other themes come with this function, you can insert custom code!
Hello, @xiangweizhang2016,
Thank you for reaching out to us. Allow me to provide you with a solution to your concern.
Our theme offers two distinct single-product layout options by default:
1. Pre-Built Layout: To access the pre-built layouts, please navigate to the Dashboard > Porto > Theme Options > WooCommerce > Single product. You will find a selection of pre-built layouts there. You can easily choose the one that suits your requirements. For a visual reference, you can view this image: https://postimg.cc/7bb3dkG1 It’s important to note that with these pre-built layouts, customization of page elements and the addition of extra widgets is not possible.
2. Custom Built Layout: If you prefer a more tailored approach, you can create your own custom layout for the single product page. To do so, go to the Dashboard > Porto > Template Builder > Single Product > Add new. For a visual guide, please refer to this image: https://postimg.cc/Ff9cZ5XL With this option, you have the flexibility to customize the single product page layout according to your specific needs. You can incorporate custom code either before or after the “Add to Cart” button using the “Custom HTML” widget. To gain a better understanding of the process, you can consult the articles below for reference.
https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
I trust that these instructions will resolve your issue. If you have any further questions or concerns, please do not hesitate to reach out.
Regards, P-THEMES.
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Hello, @everyone,
I am here to make an announcement:
We are pleased to announce the release of a patch version addressing compatibility issues with the latest WooCommerce update. To ensure your theme remains up-to-date, kindly follow these steps:
Navigate to the "Porto" section in your admin dashboard.
Access the "Patcher" tool.
Refresh the page.
Apply the available patch.This process will seamlessly update the outdated theme template on your website, ensuring continued smooth operation with the latest WooCommerce version.
We thanks for your patience.
Enjoy using Porto 
Kind Regards, PThemes Team.
Hey dear devs – just bought another license – but cannot edit Products??? All content is built with wpbakery, and then the products are with VC-Shortcodes…this is not working – do you know a quick fix? Thanks, regards.
Hello, @bluemo126,
To address the issue you’re experiencing, please follow these steps:
Go to your WordPress Dashboard.
Navigate to "WP Bakery".
In the WP Bakery settings, locate "Role Manager."
Set the post type to "Custom."
Enable the "Products" post type: https://postimg.cc/PLw49Nvn
Save the settings.By following these steps, you should be able to resolve the issue you’ve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Regards, P-THEMES.
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works, nice, thanks!
You’re Most Welcome!!
With everything updated (wordpress, theme and plugins) I am having problems with the Woocommerce search functionality (/wp-json/wc/v3/products?per_page=10&status=publish&search=xxxx). It returns the same product over and over again. If I deactivate the theme, it works correctly, have you found the bug, will it be updated soon?
Hello, @codevent,
Could you please contact us via our support system with your site WP Admin URL and Credentials and with a small video clip explaining and duplicating your issue with us so that we will have a look into it for you and help you out.
Regards, P-THEMES.
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Hi support good day to you.
I am unable to change the icons as the codes are a bunch of raw HTML. Please see screenshot: https://pictr.com/image/ET0xu6
I am using the demo from https://www.portotheme.com/wordpress/porto/auto-services/
May you please assist? Thank you so much.
Hello, @mpikxfx,
Please watch and follow the instructions shown in this video I have created for you.
https://streamable.com/lulun4
In the same way, you can change the SVG in other Demos as well.
You can Google it and use any of the SVG Icon HTML code on your site from anywhere and it will work for you, here is the one: http://svgicons.sparkk.fr/
Regards, P-THEMES.
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Hello. It’s possible to hide in post-meta the count of comments? No make sense “0 Comments” when comments section is disabled. Thanks
Hello, @marcosfonseca,
Please navigate to Porto >> Theme Options >> Post and turn OFF the comments from the Post Meta, please refer to this screenshot: https://postimg.cc/Sjk8ZcSV
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
Hi Porto,
Regarding category layout: Please any option or code to place from H1 to paragraph the H1 (hidden) tittle of the layout? Just to have one only single H1.
https://www.candleart.es/velas-ritualizadas/thanks, Candle Art
Hello, @Joaquim_,
Do you only want to change the page-title tag from h1 to paragraph? As I explained you here: https://themeforest.net/comments/30032030 that you have two h1 tags on that product category page you can easily change the Product Category Title tag by following my instructions.
Regards, P-THEMES.
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Hi Porto,
Regarding product layout: Please any option or code to place as H1 my product tittle (now is H2). And place from H1 to paragraph the H1 (hidden) tittle of the layout? Just to have one only single H1.
thanks, Candle Art
Hello, @Joaquim_,
As you are using the pre-built layout of the Single Product page on your site, and it does not have any option to change the title tag, but you can achieve your desired result using the Single Product Builder by creating your own layout.
Please refer to our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
And You can use the ”Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
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Hi, How to fix “Your theme (Porto Child) contains outdated copies of some WooCommerce template files” ? Img: https://postimg.cc/Hjt0mZtC . Help me!
Hello, @trcnam,
I apologize for any inconvenience you may have experienced. Currently, only one WooCommerce template is indicating as outdated due to the recent release of WooCommerce updates. Our development team is diligently working on updating the theme, and we anticipate that an updated version, resolving the issue with the outdated template, will be available within the next few days. We kindly request your patience in the interim. Thank you for your understanding.
Regards, P-THEMES.
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Thank you! I will wait.
Thanks for your understanding and patience.
My main menu randomly today has an underline under each item. How do I remove?
https://bunkpolice.com/Hello, @dlovin,
I can see, you have a lot of underlines on your site and that are on “anchor tag” and you can simply remove them from your site by using the below CSS code, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
a {
text-decoration: none !important;
}
Regards, P-THEMES.
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H1: the tittle of the layout (hidden) H1: the tittle of the category
thanks, Joaquín
Hello, @Joaquim_,
One of the H1 has been set for the Category page title and The title has been positioned within the inner top section of the content using a designated block.
Beneath this block, an accessible heading element has been employed, providing you with the flexibility to customize the heading’s content and adjust the HTML tag to align with their specific needs.
If you are not able to change it then please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi Porto,
I am unable to edit the custom footer imported from demo. It cant be edited via WPBakery either. Could you please assist?
Here is the screenshot: https://pictr.com/image/EQe4z5
Thank you.
Hello, @mpikxfx,
To address the issue you’re facing, please follow these steps:
1. Go to your site's Dashboard.
2. Navigate to "WP Bakery."
3. Access the "Role Manager" section.
4. Set the post type to "custom."
5. Enable the "porto_template" option.
6. Save the settings.
7. After saving, clear your browser cache.By following these instructions, you should be able to resolve the issue https://postimg.cc/rD2SBG4y you’ve encountered.
If you have any further questions or require additional assistance, please don’t hesitate to reach out.
Regards, P-THEMES.
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Hello Porto,
In the pagination pages you see any problem if this url is redirected, I mean for the Porto good functionality or any other thing? For seo purposes the “page/1” is not good according our seo auditor.
“The link to any url that is a redirect must be replaced and replaced with the final url. That is, in the case of paginations, the button to go to page 1 must be the url without /page/1.”
example: https://www.candleart.es/velas-ritualizadas/page/2/
thanks, Joaquín
Hello, @Joaquim_,
Well that is the default functionality of that pagination, and we do not have such functionality to change its URL, Its been directly generated by WooCommerce, So we suggest you to try to use any SEO plugin such as Yoast SEO which helps you in achieving your desired result.
Further you can read the Yoast SEO documentation or consult with the support of the plugin.
Regards, P-THEMES.
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Hi Team. is there any chance you guys would consider the ability to put a megamenu as a submenu.
So kind of like Menu 1 (normal narrow menu) Menu 2 (normal narrow menu)—> Menu 3 (Mega Menu).
Hello, @4tcmedia,
Thanks for your suggestion, we would kindly request you to please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will consider it for the future upcoming updates of the theme, Thanks for your understanding.
Regards, P-THEMES.
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Hello,
I am using Shop Demo 4.
On desktops/laptops the mobile number is already beautifully displayed with an icon. On mobile devices the number is not displayed.
How can I display this on mobile devices too?
Please see screenshot. https://monosnap.com/file/Bcvs7B6ktCXCIfTTVvkFawMz5sXWGcPlease advice.
Thank you.
Hello, @naarwebz,
It seems you are using the header builder functionality for the header of your site, please navigate to Porto >> Template Builder >> Header and edit the Custom Header from there with the page builder.
After that choose responsiveness and in the mobile version edit the particular element used for the mobile number and icon, and then make sure it does not turn OFF on the mobile version as shown in this screenshot: https://pasteboard.co/gBPffy7VNvfQ.png
Regards, P-THEMES.
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Thank you for your response.
I am using WPBakery’s demo and when I edit the column, no options are ticked to hide on mobile devices.
Please advice.
Thanks.
Hello, @naarwebz,
If you are using the WP Bakery version, then please edit the Custom Header with WP Bakery and edit the “Porto Info Box” element, finally remove the “d-none” class from the Custom Class option, save changes and check back to your site after clearing the browser cache.
Please refer to this screenshot: https://postimg.cc/XrT5Q3GT
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Hello,
Thanks again for your quick response, appreciate it.
I’ve tried it. It does display the phone number but it also creates a congested mess in the header, also adds a white empty area above the header.
I will create a ticket to request to someone to login to have a look if that is ok? Maybe I am doing something wrong.
Thank you.
Hello, @naarwebz,
Yes sure, please create a fresh new ticket via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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thanks
Hello, @Joaquim_,
If you would like to change the number of columns of the upsell products on the single product page then please navigate to Porto >> Theme Options >> WooCommerce >> Single Product >> Upsell Section, and change it from there as per your requirements, please refer to this screenshot: https://pasteboard.co/FzLXV2PI6Mln.png
Regards, P-THEMES.
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Hi, on the product pages I can see that by default the first option of the product info (description) is open by default on the mobile view. Is it possible to change this and make the accordion closed by default?
Hello, @G3Tech-Suportes,
Unfortunately, we do not have such option in our theme for now, so this eventually requires extra customization, If you would like to request it as a feature request you can write it on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development department will consider it for the future upcoming updates of the theme.
Regards, P-THEMES.
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How do I change from the demo I am using to another demo?
Hello, @020music,
Please navigate to Porto >> Setup Wizard >> Demo Content and Remove Content from there, and then import the new demo again on your site.
Please refer to this screenshot: https://postimg.cc/2qX5QvXH
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I went from using the Shop Demo 10 demo with a sidebar header to the Shop Demo 4 demo with a header at the top.
However, when you access the administrator page and edit a specific page with an element, the existing sidebar header remains.
Then, if you log out as an administrator and check the screen again, it appears normally.
Hello, @020music,
It must be the cache issue at your end nothing else, please try to clear the cache and check back again and if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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We gave a license on a live site and we need to redesign the site, does the license work in staging environment?
Hello, @gilcags,
First of all, thanks for showing your interest in Porto WordPress
Yes, our license policy provides the functionality to use the license on the staging site as well but you must use one of the patterns for your staging site: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
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