23243 comments found.
Hi Team.
I have put a small contact form on all product pages using cf7 and shortcodes, I’ve noticed that the cf7 forms don’t validate fields or send using ajax (i.e keeping the loader in the same window). Instead, on porto product pages the entire page refreshes, and then shows the user any validation errors, or if the form submitted successfully.
I deactivated porto, and reactivated twenty twenty three theme, and the contact form behaves correctly.
If it helps, i also noticed that the cf7 class contains the class ‘no-js’ in the console, not sure if related, but theres definitely something in the theme that’s blocking the standard cf7 behaviour.
Could you please advise me how I can resolve this issue please? i.e Whether I need to ammend your theme code, or otherwise?
Sean
Hello, @4tcmedia,
I appreciate your detailed explanation, and I understand the concern you’ve raised. Allow me to provide further context.
It’s important to note that every theme is constructed on distinct parameters and coding standards. Default themes, by nature, do not incorporate specialized features and options akin to advanced multipurpose themes like our PORTO theme. Consequently, it is not a fair comparison to evaluate a default theme against our feature-rich multipurpose theme.
Regarding the behaviour of the single product page in our theme, it operates according to a specific design. By default, AJAX/jQuery functions do not load on the single product page, and as a result, the page undergoes a reload when data is submitted. It is crucial to understand that this behaviour cannot be altered through the theme settings. Unfortunately, no immediate solutions are available within the theme to modify this aspect. Customization would be required to achieve such changes.
If you have a strong inclination to customize this aspect, I recommend reaching out to our dedicated customization team. They are well-equipped to assist you in tailoring the theme to your specific requirements. You can initiate the customization process by visiting the following link: https://www.portotheme.com/customization/
I hope this explanation clarifies the situation. If you have any further inquiries or need additional guidance, please do not hesitate to reach out. We are committed to assisting you in any way we can.
Thank you for your understanding.
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Since last theme update the whole site has broke down. All did was just updated theme and applied patch.
Hello, @emikk1,
What exact issue you are facing when updating the theme? Could you please share the screenshot of the issue?
And also please share your site WP Admin URL and Credentials with us via our support system so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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I just successfully updated the theme and plugins with one exception: Ultimate Ultimate Addons for WPBakery Page Builder. Is this plugin no longer bundled with the theme?
Hello, @beverlystone,
Indeed, the plugin was removed from the theme package approximately two years ago.
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I thought to comment here before giving a review , We have Porto on 2 of our sites , Just building up , We have issues updating the theme . ” Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. ” Contacted customer service , they asked me for login details and after that our site was showing an error ” [porto_block id=”2816” post_type=”porto_builder”] ” . Not sure they did something bso email 2 days ago still no reply. Luckily we had a site back up restored. Still no reply from their customer service . Very dissapointed sofar as we need a answer asap as we getting the site ready to launch . Another ticket opened and it went again to “Aizaz ” who was doing it before . Hope they reply .
Hello, @ravbmax,
Sorry for the inconvenience, Our support system shows you only have 2 support tickets:
#30927 #30829
As you can see we asked for the Login to solve your issue in #30829 but your provided Logins were incorrect so we replied back to that ticket again and we are still not able to login to your site.
So please check back our reply there and then reply back to it accordingly.
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Hi you have just checked it after my comment , As I said before backup was restored and this deleted the login created for you . But just made the login again . Please check and get back to me asap Thanks
Hello, @ravbmax,
We have solved and replied to your support ticket, please check back again our reply there and if necessary reply back to it accordingly.
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hello team I need help. When I installed the purchased theme on the bluehost server, I found that it was not the one I wanted to purchase because it was a simple page. Please visit www.5grooutermall.com. Is it wrong to send me the file or is there something wrong with my installation?
Hello, @7052998011,
Sorry for the inconvenience but your provided URL is not working for me: https://postimg.cc/wyXLNnyG
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Sorry，it is 5groutermall.com
Hello, @7052998011,
Thanks for providing me the correct URL of the site, I have visited your site and under the console of your site found several issues, please refer to this screenshot: https://postimg.cc/ykY31mhb
That CORS policy issue is the server end issue, we kindly suggest you to please reach out to your hosting provider and ask for its fix.
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The menu line at the bottom, when hover level 2, is still aligned top, so it is obscured, as shown in the image: https://postimg.cc/876h0nT9 (yellow box). I want to move it to the red box, how do I do that? Please help, thank you!
Hello, @trcnam,
I have just checked your site and the sub menu list is properly aligned with the parent Menu list items on your site, please refer to this screenshot: https://postimg.cc/N5kX3J99
Please try to clear the cache and check back again, OR share the URL of the page having that issue so that I will check it on it and help you out.
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If I move this submenu down the alignment is wrong. Please refer to this screenshot: https://postimg.cc/vxw22jCH If the viewer’s screen is 13 inches on a Laptop or smaller, the submenu will be obscured, like this: https://postimg.cc/vx199H04 Thank for help!
Hello, @trcnam,
Thank you for providing screenshots to help clarify the issue. It appears that your site has an extensive list of submenu items. In situations like this, it’s advisable to utilize a mega menu for improved presentation. Fortunately, our theme includes a built-in mega menu option. To learn how to create a mega menu, I recommend referring to the following article: https://www.portotheme.com/wordpress/porto/documentation/how-to-build-a-megamenu/This resource will guide you through the process and assist you in enhancing your menu presentation.
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Hello, @xiangweizhang2016,
Those are not greyed out but those are the styles of the layout for your single product page which you can choose and the chooses one will show the blue border as shown in your provide screenshot.
And about selection of your Custom template, If you have created the Custom Template under Porto >> Template Builder >> Single Product then edit it and set the condition as per your requirements, please refer to this screenshot: https://postimg.cc/7G0mv1rB
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/display-condition/
And also we encourage you to read our article as well here: https://www.portotheme.com/forums/topic/unleashing-creative-freedom-with-porto-themes-full-site-editing-demos/
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Hello, I am having a similar issue as Intronet. I have a page with the Porto Blog simple grid element showing 3 columns of posts with the Featured image. It looks good, but I want a few of these posts to just have an external link so that when you click on the post/image, it goes directly to an external url/article and not to the “Single Blog” post page that has the link icon? Is this possible? I do not like the fact that I have to click on the post and then click again on the link icon to get to the external article. I cannot find any samples of this in your demos? thanks
Hello, @shingt,
As explained to @Intronet,
You have to follow the same procedure, Explained here: https://themeforest.net/comments/30045986
After creating the desired style for the Custom Post Type you need to use it on your page, you can use the Porto Post Grid element instead of Porto Blog on your page and choose the created custom post type layout in it as shown in this screenshot: https://postimg.cc/r0nVQYc6
It will show the button with external links on your posts like this: https://postimg.cc/xJvfSTK2
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Hi im trying to customize product filter in widget section, is very limited, is there any way to avoid extra plugin? for example want to insert filter atribute via shop but doesnt appear on filters..
https://tinyurl.com/yuqum7eqHello, @baspax1989,
Thank you for contacting us.
In our theme, you have the flexibility to add filters to the shop sidebar based on your specific requirements. For instance, if you have product attributes such as color, size, and brand, and you wish to display the color and size attributes as filters in the shop sidebar, you will need to add two filter widgets, similar to what is illustrated in this image: https://postimg.cc/mtdxvFF4
After adding these filter widgets, you can then proceed to customize their settings to align with your preferences, as demonstrated in this image: https://postimg.cc/1ghv29MP.
This configuration allows you to set up filters in our theme effectively. Please note that for each distinct filter, a separate filter widget needs to be added. At present, there isn’t a single widget available that can encompass all filters. We trust this explanation clarifies the process for you. If you have any further questions or require additional assistance, please feel free to reach out.
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also the last screenshot of your answer is broken
Hello, @baspax1989,
Well we have to debug it on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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Hi one more thing, does the online store prebuilt websites aspect of the them support multiple vendors ?
Hello, @tcrewmoney,
First of all, thanks for showing your interest in Porto WordPress 
Yes, we have some readymade multi-vendors demos as well which you can try to import on your site, please check those demos here:
WCFM ready: https://www.portotheme.com/wordpress/porto/shop22-wcfm/
Dokan ready: https://www.portotheme.com/wordpress/porto/shop22/
And also you can import any demo that better suits your requirements on your site, and then apply the multivendor functionality on it with your chosen multivendor plugin and it will work for you with ease.
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Hi good day , must I have Elementor installed to use this or does it work independently also ?
Hello, @tcrewmoney,
First of all, thanks for showing your interest in Porto WordPress
Our theme comes with two page builder plugins bundled with the theme. WP Bakery and Elementor.
You can use any one to Import the Demo which better suits your requirements, without page builder plugin you will not be able to import the Demo.
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I have a new problem, I get an error while installing the plugin.”ajax erro”
Hello, @xiangweizhang2016,
Please navigate to Porto >> Theme License and un-register the theme from there and then again re-register the theme with the same purchase code.
After that please navigate to Appearance >> Themes and update the theme from there first.
After that please navigate to Appearance >> Install Plugins and try to update the plugins from there one by one, I am confident that your issue will be resolved.
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Hello, @xiangweizhang2016,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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It’s been submitted. Check it out.
Hello, @xiangweizhang2016,
We have replied to your support ticket, please check back our reply there and then reply back to it accordingly.
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Sorry, I just reinstalled the site’s environment and the problem still exists, I can’t fix it myself, please try logging in again!，you can chek now
Hello, @xiangweizhang2016,
We have solved your issue and replied to your support ticket #30685, please check our reply there and then reply back to it accordingly.
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Hi Porto It doesn’t observe the extarnal URL in the post options, so when you click the post you still get to the post-page instead of going to the external URL. Can you help me with this problem?
Hello, @intronet,
Please make sure that you have set the “Post Format” as “Link”: https://pasteboard.co/Ss04aSXrfGYA.png
And also please make sure to turn ON the “Show Post Format” option from Porto >> Theme Options >> Post: https://pasteboard.co/sYrNWN1S17al.png
Then it should show the link to external on the Blog page and on the Single Post page as well: https://pasteboard.co/pYCW3E1C14vS.png
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Hello, @intronet,
Sorry for the misunderstanding, but via your provided screenshot, it seems you are using the FSE mode on your site. In FSE mode all the functionality has been managed by the Porto Builder, most of the theme options does not work in FSE, Please refer to our article here: https://www.portotheme.com/forums/topic/unleashing-creative-freedom-with-porto-themes-full-site-editing-demos/
So please navigate to Porto >> Template Builder >> Post Type and edit the Custom Post Type from there, then use the “porto button element” to it and set the source as “porto meta box field” and value as “External URL”, please refer to this screenshot: https://postimg.cc/N94d4GC7
We hope this helps, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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Terrible support. Been waiting for 3 days and no response. Having issues with mobility views and theme changes and have had been left on read. How long must i wait for support??
Hello, @Netrep,
Sorry for the inconvenience but yesterday was the Sunday a weekend and we are OFF on weekends, that is why the delay occurs and I can see, we also replied to your support ticket on Saturday as well, BTW, we have solved and replied again to your support ticket #30606 as well, so please check back our reply there and then reply back to the ticket accordingly.
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In this demo, you have some product filter in the sidebar that can be opened and closed. In the mobile version, you can toggle this sidebar.
https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/electronics/I can’t see how I can get this to work in my theme though?
Hello, @DreamUX,
We appreciate your cooperation in providing the reference link, which has enabled us to gain a better understanding of your issue. To proceed with the resolution, kindly follow these steps:
A- For this toggle option, Would you please contact us via our support system by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
B- For the mobile widgets in toggle sidebar follow the below steps.
Access your website's Dashboard.
Navigate to "Porto" > "Theme Options."
Within the "Sidebar" section, please enable the option labelled "Show Sidebar in
Navigation on mobile," as illustrated in the following image: https://postimg.cc/34cHX1Yp
Save your settings and then revisit your website after clearing your browser cache.These steps should assist in resolving your issue effectively. If you encounter any further difficulties, please do not hesitate to reach out for further assistance.
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Hi,
I would like to change the email address porto@domain.com to the header.
I changed the email address in two places in the “Template Builder”. Unfortunately, porto@domain.com still remains visible.
Is there anywhere else I need to change this? https://t.ly/7Jc8pHello, @Rembrandt_Lights,
Kindly proceed to the “Porto” section within the “Template Builder.” Within this section, access the “Header” settings and make the necessary adjustments to the Custom Header as per your specific requirements. Subsequently, navigate to the Porto infobox element and modify the email information to meet your needs. After completing these modifications, save the changes and ensure that you clear your browser cache.
We kindly request that you reference the accompanying screenshots for further clarification: https://postimg.cc/XB6MP8fK & https://postimg.cc/kDYYDw6T
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Thanks. This was the right field to change it. I didn’t expect it was there. I changed it on two places. But not there.
Hello, @Rembrandt_Lights,
You’re welcome! I’m glad I could help you find the right field to change. It happens to the best of us – sometimes those things are hidden in unexpected places. If you have any more questions or need further assistance, feel free to ask.
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Hi,
I’ve been trying to upload your theme + Demo content. But all I get is errors. Which step am I missing?
What I did: Uploaded the theme, activate WP Bakery and Import demo.
Image: https://imgtr.ee/image/EFrDv
Nvm fixed. Forced HTTPS.
Different problem. Can’t change items in the Template Builder. I did activate de VC plugin.
Image: https://imgtr.ee/image/ENSgl
Hello, @studioluttmer,
To address the issue you’re experiencing, please follow these steps:
Go to your WordPress Dashboard.
Navigate to "WP Bakery".
In the WP Bakery settings, locate "Role Manager."
Set the post type to "Custom."
Enable the "Products" post type: https://pasteboard.co/jwRhVuJmk3p0.png
Save the settings.By following these steps, you should be able to resolve the issue you’ve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out.
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I added a Porto Button to one of the page but cannot find a way to change the setting to target=_blank. It would be great if you could point me to the right direction. Thank you!
Hello, @promusicfoundry,
To enable the “target _blank” attribute for a PORTO button, please follow these steps after adding the button to your page:
1. Locate the button and click to edit it. 2. When setting the link, you will notice an option for “target _blank,” as illustrated in the following image: https://postimg.cc/pmMTgW87
We trust that by referring to the screenshot instructions, you will be able to resolve your issue effectively.
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Hello, @xiangweizhang2016,
There has been a critical error on your site, Please turn ON the debug mode of your site and then contact us via our support system with your site WP Admin URL and Credentials and cPanel Login details so that we will have a look into it for you on your site and help you out.
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Hello, I want to import an element from a demo (Demo shop 25), but I’m getting this error message: “Element type not found: ‘porto_product_categories’. In Full Site Editing (Soft Mode), we provide a posts grid widget instead.”
Can you please provide a solution for this?
Hello, @MRGENC,
Actually the element you want to import from studio based on “Porto Product Category” element, and you are using the Full Site Editing mode in which we proposed “Post Grid” element instead. So in Full Site Editing mode Porto Product Category element is not available and that is the reason you are facing this issue.
Please refer to this article to understand more about FSE mode: https://www.portotheme.com/forums/topic/unleashing-creative-freedom-with-porto-themes-full-site-editing-demos/
So you can use the Porto Post Grid element on your site with Full Site Editing mode and then set it as per your requirements.
OR if still you only want to import that element then you have to turn OFF the FSE mode.
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