5241 comments found.
Hi TieLabs,
Thank you for the latest version, good job for your team, I found this bug:
When you add ‘Mobile Header Background Image’ in the Styling options the header mobile becomes transparent, this old bug I reported still has no fix. Evidance: https://1drv.ms/i/s!ArXrrwzAGSKnsTc5vnyLF4KGlJLk?e=LRVejk
The Adsense Uncaught TagError: adsbygoogle.push() error: No slot size bugs are still there after updating to the latest version. Please fix these issues.
Hi @mranonx!
Thanks for using Jannah.
As You don’t use a background for the first section in the homepage you need to disable the option “Extend the background of the first section to cover the Header” in the Homepage settings > Styling
As I see you are using a transparent image as background for the mobile header https://cdn.cnwintech.com/wp-content/uploads/2022/02/logo-background-mirrored-squares.png
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi TieLabs
Disabling that option on my homepage styling doesn’t solve this issue, it is still transparent when scrolling up, this also occurs when changing to dark mode. I debugged the CSS and found the problem comes from your CSS “html #tie-wrapper #theme-header .logo-container” which has an extra transparent background. This is a minor issue that needs to be fixed in the next update.
Is there a way to run Jannah live search while google search custom also active? Currently we should delete the Google Search Engine ID in the Integration Options to use the Jannah live search.
Hi @mranonx!
Thanks for using Jannah.
No, there is no option like that available in Jannah.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
is there any way to hide the Jannah Option into NEW POST page based on User roles? I use “user roles pro” but no way to find a solution for that. we use frontend submission, but we want to mantain just the “basic” posting option, not ALL the Jannah Posting options (just for admins and editors)
Hi @ilblogdiesibirsi!
Thanks for using Jannah.
From the White Panel Settings in the theme options page, you can choose to show these settings for the admins only.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Will your theme participate in ‘Cyber Week 2023’ and what will be the discount? Well, this is a good day to buy multiple licenses for clients.
Hi @INformigados!
Thanks for your interest in Jannah.
Didn’t decide yet
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
‘Cyber Week 2023’?
Hi @INformigados!
Thanks for your interest in Jannah.
We haven’t decided yet if we will participate or not.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thanks!
masonry.min.js:10 masonry not initialized. Cannot call methods, i.e. $().masonry(“layout”)
I spoke to my hosting support. They explained to me that the issue concerns the Jannah Speed Optimizations plugin and an update is required to fix this issue.
Ps: i see the same issue in your demo website: https://ibb.co/CzyV3hK
news?
Hi @spythebest!
Thanks for using Jannah.
Kindly Upgrade to version 7.0.3
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
already done, but the issue persists
?
Hi @spythebest!
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Done
The issue only occurs in individual categories of the site
Bug1: Site is not updated automatically and it is showing the old or past date while it should be latest date. Similarly news are also not updated in homepage 99% time check this https://prnt.sc/SgXHgE1QtIck while today is 17 and remember if you want to say it may be from catche so it is not because we have already cleaned all catche and no such catche plugin we are using. Pls cross check this and fix on urgent basis.
You can see your live demo also… same issue… https://prnt.sc/OrYO7MJxJeiX
Bug2: https://prnt.sc/IiUoFVQrbI44 When anyone open website so in the homepage this menu section is not working 99% time when we opne any other page or news page and then check this menu it is working. Please cross check and fix this issue.
While I login wp-admin of wordpress and check the site in new tab … It is showing the updated information. See this https://prnt.sc/8OWjAE2AK8n1
Kindly help me to fix this bug.
Hi @meCode4U!
Thanks for using Jannah.
1. It is a caching issue, As I see you are using the “Endurance Page Cache” Clear all aches including the Cloudflare cache if you are using it. also try to disable the caching plugin and recheck.
2. It is caused by one of the plugins used on your website, try disabling all plugins and recheck.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
No, It’s not such… I have already disabled that plugin Endurance Page Cache and no cache plugin is still installed in my WP. Further, I have also seen this issue in your demo site as I have attached the screenshots. https://prnt.sc/OrYO7MJxJeiX and https://prnt.sc/IiUoFVQrbI44
So, what is that… I request you to please cross-check and fix this bug. As it is not showing the any updates news in my homepage.
Hi @meCode4U!
Thanks for using Jannah. Yes on our website because of the cache we use Cloudflare which stores a static HTML copy of the home, once we remove the cache the correct date appears,
Best Regards.
No Dear, It is not working… It is a Bug. You need to cross check it please. Can you please try this with your end. Because we have tried in our case we have tried by removing the CloudFlare and any other such cache plugin. And one more thing why we need to remove CloudFlare for this … Like you are using we need to use also and it should work and refresh with CloudFlare … We have used CloudFlare on several CRM and other news and wordpress sites without any such issues.
So, I request you please fix this issue permanently. And why all other inside pages are working? with cloudflare and with other cache plugins. And there is no such concept that cloudflare show the cache file of only index or home page. It will apply entire sites. Check the CloudFlare documentation.
So, please cross check this bug with your end once and then let me know. You are correct or I am correct. And it is very urgent and important. Thanks
In last updates before version 7 this was not any such issues in home page.
Hi @meCode4U!
Send us an email via our profile page and we will send you the latest version before generation 7
Best Regards.
No Dear, I don’t want the old version to be used for. I want to fix the issues only. How can I add another language to this theme for news readers?
Hi, a question about the notification bar: why didn’t you include the option to close the bar? users cannot choose whether to view it or close it with the classic “x” icon
Hi @spythebest!
Thanks for using Jannah.
You can add this as a feature request in the ideas section on our website.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
ok thanks, but i think it’s an implicit function in a notification bar, i don’t think a vote is needed for something like this
ps: another basic option could be to choose whether to position the notification bar: in the header or footer of the site
Could you tell me how to use Boxes (shortcode) using Gutenberg editor. https://jannah.tielabs.com/demo/shortcodes/
I really like the design of Boxes. However it seems like I can not use it with Gutenberg editor.
Hi @hoda2press!
Thanks for using Jannah.
Kindly check this article https://jannah.helpscoutdocs.com/article/128-shortcodes
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello I am from Egypt and I can’t pay online due to payments restrictions can I pay with Vodafone cash? Need 2 activations
Hi @wabesca!
Thanks for your interest in Jannah.
Unfortunately, that is not available. you can buy the theme through Themeforest only.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi @solun!
Thanks for using Jannah.
You can hide it via CSS or via the TieLabs/Archive_Thumbnail/category_meta WordPress filter.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello! Is it possible to have a newsletter with this theme? Thank you in advance.
Hi @rodrigoibarra10!
Thanks for your interest in Jannah.
Jannah contains a Newsletter widget that supports MailChimp, but you can use any Newsletter plugin with the theme.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Mega menu is no longer working since recent update. Now it’s just a list which drops all the way down off the end of the page. It previously presented a nice layout of columns. Is there a fix/solution to resolve this please?
Hi @BND83!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.
Thank you, we look forward to serving you!
Best Regards.
Hello, my support has expired, but I am writing to you here to request a new feature, so that you can consider it in future updates. It’s all about site width and appearance, there are two options, one full width for a single column with no sidebar, and one for a single thin column in the center. The full width is too wide for my taste, and the single column is too thin. Then I had to use CSS to adjust the appearance, I share my site: https://yosoyespiritual.com/decretos-amor-divino/ I used full width but reduced it, that way the menu is wide, the content is thin and the bottom widgets are wide, I like that look on a PC screen. I would really appreciate it if you included that page width for future updates, keeping it like this, looking like that, is great for me. Thank you.
Hi @gabrielel1370!
Thanks for using Jannah.
If you have any feature requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/Thank you, we look forward to serving you!
Best Regards.
Does changing some colors make the price of the mold rise more than other molds? We were waiting for a discount so we could buy it, but now we will change to another mold.
Hi @sawah2!
Good luck, we wish all the best for you.
Best Regards.
Hi, how to remove the login and signup option from the theme panel. pls help
Hi @Shanupk!
Thanks for your interest in Jannah.
Check this article for how to disable signup in WordPress https://themegrill.com/blog/disable-wordpress-registration/
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello. I updated the theme to the latest version and now the main nav menu on desktop stretches all the way across until it can’t be seen in view. The menu is supposed to wrap itself so all links are visible. And on mobile the social icon and search stretch too far out now.
Hi @AEGISAlliance!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.
Thank you, we look forward to serving you!
Best Regards.
Dear Author,
Thanks for your Big Updates 7.02, Please help me to fix the below
1. Twitter Widget This section is not working after all the correct details. Please cross-check: https://prnt.sc/VyOtSeV4ZUI4 And fix the bug
2. Why Instagram’s default display post setting is in the Reels format sheet… I need this type post style only as it was in your earlier version: See https://prnt.sc/8_wGVU_zTjEG let me know to fix it.
3. On this homepage, the social media counter for Twitter & YouTube is not working after inputting all the correct details: https://prnt.sc/XXr16OGvgreM Pls. fix this and let me know
And Kindly Provide the Menu file or Setting as it is in demo theme https://prnt.sc/1YVGUrAcWhVm of your. As we didn’t find it in demo import. So please share the details. After import the demo we are getting only this menu setting https://prnt.sc/_7JDA_JgTFxW
Hi @meCode4U!
Thanks for using Jannah.
1. Twitter API is not free anymore, You need to subscribe for $100/m to be able to use it check this for more info https://developer.twitter.com/en/portal/petition/essential/basic-info , we have added a new Twitter API widget that doesn’t require API keys but it requires the visitor to be logged in to Twitter to show the tweets on your website
2. Sorry, I am not sure I understand you correctly, what is the issue in the Instagram section, nothing changed related it in the last update.
3. As mentioned Twitter API is not free anymore, so we added an option in the Arqam Settings page to enter the number of Twitter followers the same as Facebook and Instagram
4. Kindly check the tutorial here for how to configure menus https://jannah.helpscoutdocs.com/category/24-navigation
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Homepage is not Updating the latest date and time and news. While inside pages are updating Pls. fix this bug See this: https://prnt.sc/AQyFjnAto6mW
And See this: https://prnt.sc/xC1uvNyFi0jA
Thanks again for this update. A top theme. Just a quick question, when dark mode is activated, is there a way to deactivate the dark theme only on a specific page like that of my account with woocommerce. thanks in advance
Hi @mouste63!
Thanks for using Jannah.
Really glad that you love the new update, If you get a quick moment to rate Jannah 5 stars that would be really great and much appreciated
You can hook to the tie_html_class filter using the WordPress add_filter to replace the “dark-skin” class name on specific pages.
https://developer.wordpress.org/reference/functions/add_filter/You can find the filter in the framework/functions/formatting.php file – line #429
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you in fact I just hope that on this page the light world remains despite the dark world being active.
Hello, How you short out the popular posts?
I use on my other theme the WP popular post plugin (https://wordpress.org/plugins/wordpress-popular-posts/)
Its supported by your theme?
Thank you
Hi @solun!
Thanks for using Jannah.
Jannah has 2 options, Popular posts based on comments and Popular posts based on views
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thanks for your message. Im interested if your theme support the https://wordpress.org/plugins/wordpress-popular-posts/#installation under Post Views Settings
Hi @solun!
Thanks for using Jannah.
No, Jannah has its own internal count system.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Im interested if your theme support the https://wordpress.org/plugins/wordpress-popular-posts/#installation under Post Views Settings
Hi @solun!
Thanks for using Jannah.
Currently, it is not supported by our theme. We have checked the plugin’s files and it uses a custom database column to store the number of views.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Possible to do custom work to get supported by the theme?
Hi @solun!
Thanks for using Jannah.
As much as I’d love to help, your request is beyond what we can do for customers because it is not an automatic feature of the theme and needs a custom modification. This type of customization is a bit more complex and is not covered by the theme support.
Best Regards.
Hi, can i know if these two issues will be fixed with the next update? https://ibb.co/wh524MX
Hi @spythebest!
Thanks for using Jannah.
1. This is not a bug in the theme, check our demo website, it seems a cache-related issue. disable all plugins and recheck.
2. From the Performance settings > Preload critical assets > disable the “Preload icon fonts” option
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Ok thanks
masonry.min.js:10 masonry not initialized. Cannot call methods, i.e. $().masonry(“layout”)
I have this issue only with the latest update. I didn’t install any new plugins and everything worked fine before. If i change “Post title hover style”, nothing happens
This is not a bug in the theme, check our demo website, it seems a cache-related issue. disable all plugins and recheck.
and this? https://ibb.co/XLybdjw
Hi @spythebest!
Is not a bug. it is a spacer
Best Regards.
I spoke to my hosting support. They explained to me that the issue concerns the Jannah Speed Optimizations plugin and an update is required to fix this issue
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